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Anmeldelser af Best Western At O'Hare

2.5 out of 5
Best Western At O'Hare
10300 W Higgins Road, Rosemont, IL

Anmeldelser

7,4

Godt

Bedømmelse på 10 − Fremragende. 680 af i alt 1861 anmeldelser" "
Bedømmelse på 8 − Udmærket. 467 af i alt 1861 anmeldelser" "
Bedømmelse på 6 − Okay. 285 af i alt 1861 anmeldelser" "
Bedømmelse på 4 − Dårligt. 220 af i alt 1861 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 209 af i alt 1861 anmeldelser" "

7,6/10

Rengøring

7,8/10

Service og personale

7,0/10

Faciliteter

7,0/10

Overnatningsstedets tilstand og faciliteter

7,2/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Jorn

Overnattede 1 nat i maj 2022
Svar fra best western management den 4. maj 2022
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to thank you. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can provide you with a superior experience.

6/10 Okay

Stian

Forretningsrejsende
Synes godt om: Service og personale
kune være bedrer
Helt ok kun at elevator ikke var i drift så måttet gå hele bygningen igennem for at kommet til 2 eta.
Overnattede 1 nat i januar 2022

8/10 Udmærket

Penelope

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Service was really good. Close to the airport. Airport shuttle service very good and nice friendly people. No coffee at the hotel
Overnattede 1 nat i juni 2021

8/10 Udmærket

Betty, Berkeley

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The room is great. Bolt on door doesn’t work and the bathroom light has a required LOUD fan.
Overnattede 1 nat i maj 2024

8/10 Udmærket

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Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Convenient limousine service from the airport. The room was clean. Breakfast was also ok.
Overnattede 1 nat i maj 2024

10/10 Fremragende

Maha

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
It is a nice hotel with a very cooperative staff
Overnattede 4 nætter i maj 2024

8/10 Udmærket

Francisco

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Perfect for a ahort overnight stay.
Overnattede 1 nat i april 2024

10/10 Fremragende

Ryan

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great stay, comfy bed, and good breakfast
Overnattede 4 nætter i maj 2024

6/10 Okay

Frank

Synes godt om: Rengøring
The property was ok at best.
Overnattede 1 nat i maj 2024

8/10 Udmærket

John, Branchville

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Good value and good location near the airport. The facilities could use some care and upgrades. One elevator was out of service and blocked off. The exterior door lock to access with the room keycard didn't work. A big plus was the complete free breakfast. A very good variety of fresh food.
Overnattede 1 nat i maj 2024

10/10 Fremragende

SYED

Rejste med familie
Synes godt om: Service og personale, faciliteter
Property has two types of electrical outlets. White outlets are working and black outlets are not working. These needs to fix as soon as possible.
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Keli

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great
Overnattede 1 nat i maj 2024

4/10 Dårligt

Tanner

You get what you pay for. Cheaply ran and taken care of. If you’re trying to squeeze your budget don’t have high expectations.
Overnattede 4 nætter i maj 2024

10/10 Fremragende

wendy

Synes godt om: Rengøring, service og personale
The air conditioner was not cooling properly
Overnattede 1 nat i maj 2024

4/10 Dårligt

Priscilla

Rejste med partner
Synes godt om: Service og personale, faciliteter
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
The elevator was not working but the front desk girl was so helpful to get us a room on the first floor. The frig did not work. I got in so late why would I read directions on how to use the frig. Apparently, the directions say to flip a light switch. My food spoiled the next day. The last day I stayed there were ants at the breakfast bar.
Overnattede 1 nat i maj 2024

8/10 Udmærket

anahi

Forretningsrejsende, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Clean and staff very friendly.
Overnattede 1 nat i maj 2024

8/10 Udmærket

Douglas J

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very Good breakfast with waffles, scrambled eggs, potatoes, corned beef hash, yogurt, juices, cereals. Bed very comfortable. Good Fitness Room with treadmills, multi-station weight machine, yoga mats. Drawbacks: restaurants are not walkable (Hitachi across the street was closed at 8 pm), waited for 55 minutes for complimentary shuttle.
Overnattede 1 nat i maj 2024

10/10 Fremragende

Autumn

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This stay was everything that I needed after returning back to the States from a 3-week trip to Europe. The hotel shuttle was convenient and faster than what I read in other reviews. My bed was very comfortable and the breakfast was good. They even had room service, but after 20 hours of traveling, I skipped dinner and just showered and went to bed. I had read a review from another woman staying there alone where she was made to feel uncomfortable by a man claiming to be maintenence trying to come into her room. This scared me and should be something that all women traveling alone should be wary of, so I want to note here that nothing like this happened to me during my 1-night stay. My room was on the first floor facing the parking lot, so I immediately shut the curtains so nobody could see in. The room had both a deadbolt and a door stopper thing that wouldn't let it open more than an inch even if someone were able to get past the deadbolt. So fortunately nobody tried to get in my room, and even if they did, I trusted that the door could not be broken into.
Overnattede 1 nat i maj 2024

10/10 Fremragende

Cynthia, Breezy Point

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024

8/10 Udmærket

ryan

Synes godt om: Service og personale
It was a good stay and close for what we needed. Basic, close airport hotel
Overnattede 1 nat i maj 2024

2/10 Forfærdeligt

Stephen Joseph, Orlando

Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Terrible dirty and very rundown Please don't stay here. Then they had the nerve to change my $20.00 to hold my bags while I spent the last day in the city. The staff were incredibly rude and unprofessional
Overnattede 2 nætter i februar 2024

2/10 Forfærdeligt

Michael

Rejste med familie
Synes ikke om: Rengøring, service og personale
Desk clerks were extremely RUDE!
Overnattede 1 nat i maj 2024

8/10 Udmærket

Jemmy

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
People nice
Overnattede 2 nætter i maj 2024

6/10 Okay

Alma

Overnattede 1 nat i maj 2024

10/10 Fremragende

Eíram

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
great place near to evryplace
Overnattede 1 nat i maj 2024

10/10 Fremragende

Patricia, Cleveland

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Excellent
Overnattede 1 nat i maj 2024

8/10 Udmærket

Marjorie

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
Was ok, just not the nicest place weve stayed for the price.
Overnattede 2 nætter i maj 2024

6/10 Okay

Jose

Rejste i en gruppe
Synes godt om: Faciliteter
Air conditioning in the room make so much noise.
Overnattede 2 nætter i maj 2024

8/10 Udmærket

Amie

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Simple issues with room were resolved immediately. Staff exceeded expectations. Facility clean and modern decor. Better than expected for price point. Would stay again.
Overnattede 2 nætter i maj 2024

8/10 Udmærket

Ana

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice
Overnattede 1 nat i maj 2024

6/10 Okay

zhuo

Rejste med familie
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Not very satisfied, when we checked in the elevator broke, the front desk service staff wrong order processing for a long time, the attitude is not very good. When we went downstairs, we found the rats in the hallway, the hygiene was not up to standard, and the room was just passable. The receptionist lady was particularly rude and inpatient when I called to ask about the shuttle time to the airport.
Overnattede 1 nat i maj 2024

6/10 Okay

Maria Teresa

Rejste med familie
Synes godt om: Rengøring, service og personale
The staff was very helpful and nice.
Overnattede 1 nat i maj 2024

4/10 Dårligt

Wendy

Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
The elevator was broken. My room had a broken mirror and no remote for the TV.
Overnattede 1 nat i maj 2024

6/10 Okay

Elda

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024

10/10 Fremragende

Carole

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel smelled stale or something. We wished we brought an air freshner.
Overnattede 1 nat i maj 2024

10/10 Fremragende

Royal

Synes godt om: Faciliteter
Cristina is an extraordinary employeer.
Overnattede 1 nat i maj 2024

2/10 Forfærdeligt

cody

Rejste med familie, Rejste i en gruppe
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This was by far the worst stay I’ve ever had at any hotel. Upon arrival at 2:46 the desk clerk made us wait to check in until 3pm. He sat at his desk on his phone while I stood in front of him until exactly 3:00 at which time he just gave me my key. The elevators have been out of service for over a month and the staff failed to notify us about that. There were walls in the hallways with the wallpaper missing. Our room was infested with ants and the carpets were sticky and damp. The “convenient shuttle service took an hour to pick us up while we were standing out in cold and rain. We had to call the hotel 3 times before the shuttle actually came, and the person at the front desk was condescending and made it clear he did not care about us. We complained in the morning to the manager and as we were talking to him another guest came to the desk and he ignored us mid-sentence and began helping that customer while we stood beside them frustrated for over 5 minutes until he “had time for us”. In all seriousness it felt like a race issue and it felt as though this individual didn’t take treat us as well as other guests based on the color of our skin. Other hotel staff complained to us during our stay saying how poorly run and awful it was to work in this hotel, and that they were currently trying to find somewhere else to work. DO NOT STAY HERE
Overnattede 3 nætter i maj 2024

10/10 Fremragende

LoisEzenwa

Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Accessible
Overnattede 1 nat i maj 2024

10/10 Fremragende

James

Rejste med partner
Synes godt om: Rengøring, service og personale
Property is clean an welcoming. However, electric connections in rooms are spotty, and elevators were not all operational.
Overnattede 1 nat i maj 2024

8/10 Udmærket

Dalphus, Fayetteville

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The room was just fine. Check in went smoothly. Bed were comfortable. There was only one outlet in the room that would charge our devices. There were two of us with three devices to charge. Was a disappointment only one would not accept the adapter. Only one electrical outlet could be used with our wall plug-in.
Overnattede 1 nat i maj 2024

10/10 Fremragende

Eddy

Overnattede 1 nat i marts 2024

8/10 Udmærket

mike

Synes godt om: Service og personale
It was decent
Overnattede 1 nat i maj 2024

10/10 Fremragende

Paula

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I stayed here for an early flight out of O’Hare. It had everything I needed and was quiet and clean. The staff at the front desk were welcoming, friendly and helpful and the shuttle to and from the airport was very convenient, and reliable.
Overnattede 1 nat i maj 2024

10/10 Fremragende

Benjamin

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This was an excellent hotel in a very convenient location for getting to and from ORD.
Overnattede 1 nat i maj 2024

8/10 Udmærket

Roland

Synes godt om: Rengøring, service og personale
Airport pickup wasn’t smooth. I could not find the information about shuttle rides to and from O’Hare airport. Then I had to wait about 45 minutes after calling the hotel several times before I was picked up. On a positive note, proximity to the airport is good given that it takes about 5 to 10 minutes of commute time
Overnattede 1 nat i maj 2024

10/10 Fremragende

Kimberly, Peosta

Rejste med familie
Synes godt om: Service og personale, faciliteter
We were looking for inexpensive hotel with shuttle to airport. As a bonus right hotel was right next to Portillos- Chicago Hotdogs. Nothing fancy but looking forward to using our hotel savings overseas. Shuttle runs regularly, staff friendly, room average, hotel feels worn but hotel is a nice one and done for the purpose of catching a flight. Regular waffle- microwave eggs/bacon/potato breakfast. Remember this is right next to airport so you will hear the soft purring of those iron birds 24-7 so bring a sound machine if you sleep light.
Overnattede 1 nat i maj 2024

10/10 Fremragende

Nicholas

Forretningsrejsende
Synes godt om: Rengøring
Close to Airport
Overnattede 1 nat i maj 2024

2/10 Forfærdeligt

Matthew

Synes ikke om: Service og personale
I booked a room, but needed to cancel. Very rude and not helpful AT ALL!!! They charged me and I didn't even stay there. Beware!!!!
Overnattede 1 nat i maj 2024

2/10 Forfærdeligt

Ezra Mahi

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nothing
Overnattede 1 nat i maj 2024

6/10 Okay

sruthartha

Synes godt om: Rengøring, service og personale
Escalators are not working and got room in second floor
Overnattede 1 nat i maj 2024