Rejser til Casa de Campo

Centralt og meget lille hotel

Location was busy but nice to be in the center of things. Loved the decor. AC worked well. Despite being a smaller room, felt spacious enough to move around even with 2 people. Had an issue with the front desk staff. When I checked in, there was an open bottle of water that had already been used. I called to get new bottles which were promptly brought to me. But then 15 min later I received a call to tell me I was wrong and that the bottle normally looks that way. I know what a used bottle of water looks like and my boyfriend had seen it too. Why would the staff feel it’s necessary to call and be so insulting to insinuate I couldn’t tell the difference? You gave me my bottle, move on. Left a bad taste in my mouth for the whole trip. Will not be returning if that’s the way you treat your guests. Unfortunate because I’m planning another trip soon and otherwise was looking forward to staying there again.

not the standards of a 5 stars hotel. The room is clean but extremely small. the personel is professional and kind but the hotel rules are not customer friendly. We asked for a late check out and were told that we had to ask again the last day in the morning. Had to wake up to call and ask if i can sleep longer (and had to pay for it, which is comprehensible but not what I usually experience at 5 stars hotels) The gym is a joke and has exactly 3 machines. The location is central. I would not recommend especially with the price that absolutely don’t match the services.

The place was spacious, tastefully decorated and well appointed. The location was unbelievable, walkable to lots of good restaurants, cafes and local attractions. Will definitely stay there again if we’re back in Madrid. Highly recommend it!!!