Dear Philip, Thank you very much for taking the time to share a score of our establishment, for us it is very important to know the opinion of our guests. Best regards,

Estimado Christian, Muchas gracias por tomarse el tiempo de compartir una puntuación de nuestro resort, para nosotros es muy importante saber la opinión de nuestros huéspedes. Saludos cordiales,

Dear Jose,First and foremost, we would like to thank you for choosing us as hosts for your stay here in Cancún. We are pleased that you have been able to enjoy our great variety of restaurants, entertainment, facilities in general and the service by our excellent work team. Our main goal is to make our guests feel at home in the Mexican paradise. It was a pleasure to have you as our guest and we hope you can visit us again soon. Warm regards, Georgina Aguirre.

Dear John,Thank you very much for sharing your comments about your stay at our hotel by this means. We offer our most sincere apologies for the delay in getting the room, we always take care of checking even the smallest detail to guarantee your satisfaction and make your stay more pleasant. We hope to have the honor of welcoming you once again in the future. Best regards, Georgina Aguirre.

Estimada Erika,Muchas gracias por tomarse el tiempo de compartir una puntuación de nuestro resort, para nosotros es muy importante saber la opinión de nuestros huéspedes.Saludos cordiales,Georgina Aguirre.

Dear Nora,Thank you very much for taking the time to share a score of our establishment, for us, it is very important to know the opinion of our guests.Best regards,Georgina Aguirre.

Dear Adriana,We would like to thank you for sharing your comments with us and with all the team. We are sorry for the inconvenience you had with the buffet food and our beach club, be assured that we will forward your comments to the corresponding departments to correct these inconveniences to guarantee the satisfaction of our guests. We hope to have the opportunity of welcoming you back in the future to enjoy the changes we are implementing. Best regards, Georgina Aguirre.

Dear Nina,Thank you very much for taking the time to share a score of our establishment, for us, it is very important to know the opinion of our guests.Best regards,Georgina Aguirre.

Dear Eva,We would like to thank you for sharing your comments with us and with all the team. We regret that our gastronomic variety did not meet your expectations, we have already talked to our food and beverage department, to enhance the procedures and provide better service, expecting to satisfy all of your needs. We hope to have the opportunity of welcoming you back in the future to enjoy the changes we are implementing. Best regards, Georgina Aguirre.

Dear Hector,Thank you very much for sharing your comments about your stay at our hotel by this means. We are truly sorry for the inconveniences you had with service and food during your recent stay. Please be assured that we have forwarded your comments to the corresponding departments to correct these inconveniences and improve our service. We hope to have the opportunity of welcoming you back in the future to enjoy the changes we are implementing. Kind regards, Georgina Aguirre.

Dear Zaira,Let us thank you for taking the time to write about your experience at our hotel. We regret not having met your expectations, please accept our most sincere apologies for the inconveniences during your stay. Rest assured that we will forward your comments to the corresponding departments to correct these inconveniences and improve our service. We reiterate once again our sincere apologies and we hope you give us the opportunity of welcoming you back shortly. Kind regards, Georgina Aguirre.

Dear Dennis,First and foremost, we would like to thank you for choosing us as hosts for your stay in Cancún. We are delighted that you have been able to enjoy our great variety of restaurants, which have worldwide recognition, as well as, entertainment, facilities in general and the service by our excellent work team. Our main goal is to make our guests feel at home in the Mexican paradise. We hope to have the honor of welcoming you once again in the future. Best regards, Georgina Aguirre.

Estimada Cristina,De antemano permítanos agradecerle por tomarse el tiempo de escribir su experiencia en nuestro hotel. Queremos ofrecerle nuestras más sinceras disculpas por los inconvenientes que tuvo con el servicio, las categorías y los alimentos. Tenga la seguridad de que enviaremos sus comentarios a los departamentos correspondientes para tomar acciones inmediatas y mejorar nuestro servicio. Reiteramos una vez más nuestras más sinceras disculpas por los inconvenientes que experimentó y esperamos que nos pueda dar otra oportunidad para darle la bienvenida de nuevo, con el objetivo de superar sus expectativas. Saludos cordiales, Georgina Aguirre.

Dear Spencer,Thank you very much for taking the time to share a score of our establishment, for us, it is very important to know the opinion of our guests.Best regards,Georgina Aguirre.

Dear Thomas,Thank you very much for sharing your comments about your stay at our hotel by this means. We are sorry for the inconveniences you had with the beach, we hope that on your next visit the weather conditions improve and you can enjoy the beautiful waters of the Caribbean Sea. We sincerely hope that this will not be your last visit and we look forward to making your next stay a memorable experience. Kind regards, Georgina Aguirre.

Dear Raman,Thank you very much for taking the time to share a score of our establishment, for us, it is very important to know the opinion of our guests.Best regards,Georgina Aguirre.

Dear Kayla,Let us thank you in advance for taking the time to write about your experience at our hotel. We are truly sorry for the inconveniences you had during your recent stay, that is not the kind of service we are used to providing to our guests. Rest assured that we have forwarded your comments to the corresponding departments to correct these inconveniences and improve our service. We reiterate once again our sincere apologies and we hope you give us the opportunity of welcoming you back shortly. Kind regards, Georgina Aguirre.

Dear Sarah,Let us thank you in advance for taking the time to write about your experience at our hotel. We are truly sorry for the inconveniences you had during your stay, that is not the kind of service we are used to providing to our guests. Rest assured that we have forwarded your comments about service, food and cleaning to correct the inconveniences you encountered and improve day by day. We reiterate once again our sincere apologies and we hope you give us the opportunity of welcoming you back shortly. Kind regards, Georgina Aguirre.

Dear Corey,First and foremost, we would like to thank you for choosing us as hosts for your stay in Cancún. It is a pleasure that you have been able to enjoy our delicious gastronomic variety, entertainment, facilities in general and the service by our excellent work team. Our main goal is to make our guests feel at home in the Mexican paradise. We look forward to welcoming you once again. Best regards, Georgina Aguirre.

Dear Alberto,Thank you very much for sharing your comments about your stay at our hotel by this means. We are pleased that you have been able to enjoy our great variety of food, entertainment, facilities in general and the service by our excellent work team. Our main goal is to make our guests feel at home in the Mexican paradise. We hope to have the honor of welcoming you once again in the future. Kind regards, Georgina Aguirre.

Estimado Daniel,Muchas gracias por tomarse el tiempo de compartir una puntuación de nuestro resort, para nosotros es muy importante saber la opinión de nuestros huéspedes.Saludos cordiales,Georgina Aguirre.

Dear guest,We would like to thank you for sharing your comments with us and with all the team. We are sorry for the inconvenience you had to enjoy our restaurants, we will forward your comments to the corresponding department in order to implement new processes and guarantee the satisfaction of our guests. We hope to have the opportunity of welcoming you back in the future to enjoy the changes we are implementing.Best regards, Georgina Aguirre.

Estimada Aida,Muchas gracias por tomarse el tiempo de compartir una puntuación de nuestro resort, para nosotros es muy importante saber la opinión de nuestros huéspedes.Saludos cordiales,Georgina Aguirre.

Dear Cecilia,First and foremost, we would like to thank you for choosing us as hosts for your stay in Cancún. It is a pleasure that you have been able to enjoy our great variety of restaurants, entertainment, facilities in general and the service by our excellent work team. Our main goal is to make our guests feel at home in the Mexican paradise. We hope to have the honor of welcoming you once again in the future. Best regards, Georgina Aguirre.

Dear Gina,Thank you very much for sharing your comments about your stay at our hotel by this means. We are glad you were able to enjoy our great pools and beautiful beach. On the other hand, we regret that our cuisine did not meet your expectations, we have already talked to our food and beverage department, to enhance the procedures and provide better service, expecting to satisfy all of your needs. We sincerely hope that this will not be your last visit and we look forward to making your next stay a memorable experience. Kind regards, Georgina Aguirre.

Dear Inderveer,First and foremost, we would like to thank you for choosing us as hosts for your stay in Cancún. We are delighted that you had an excellent experience with us and that you have been able to enjoy our great variety of restaurants, entertainment, facilities in general and the service by our excellent work team. Our main goal is to make our guests feel at home in the Mexican paradise. We hope to have the honor of welcoming you once again in the future. Warm regards, Georgina Aguirre.

Dear Miguel,Let us thank you in advance for taking the time to write about your experience at our hotel. Please be assured that we have forwarded your comments about service and food to the corresponding departments to correct the inconveniences you encountered and improve day by day. We hope to have the opportunity of welcoming you back in the future to enjoy the changes we are implementing. Best regards, Georgina Aguirre.

Dear Jacqueline,We would like to thank you for sharing your comments with us and with all the team. We are proud to know that the service of our great team exceeded your expectations, we will certainly pass on your kind comments and congratulate them for their excellent work. It was a pleasure to have you as our guest and we hope you can visit us again soon. Best regards, Georgina Aguirre.

Dear Mirna,Thank you very much for taking the time to share a score of our establishment, for us, it is very important to know the opinion of our guests.Best regards,Georgina Aguirre.

Estimado Diego,Gracias por su preferencia y por tomarse el tiempo de compartir con nosotros sus comentarios. Estamos encantados de que haya podido disfrutar de nuestra gran variedad de restaurantes, entretenimiento, instalaciones en general y el servicio por parte de nuestro excelente equipo de trabajo. Nuestro principal objetivo es hacer que nuestros huéspedes se sientan como en casa en el paraíso mexicano. De igual forma, agradecemos sus comentarios sobre las áreas que podemos mejorar; siempre tenemos en cuenta las sugerencias de nuestros huéspedes para superar sus expectativas en el futuro. Esperamos poder servirle pronto nuevamente, por favor, no dude en contactarnos antes de su llegada en caso de que podamos asistirle para hacer su próxima estancia una experiencia inigualable. Saludos cordiales, Georgina Aguirre.

Dear DouglasThank you very much for taking the time to share a score of our establishment, for us, it is very important to know the opinion of our guests.Best regards,Georgina Aguirre.

Dear Gabi,Thank you very much for sharing your comments about your stay at our hotel by this means. We regret not having met your expectations, please accept our most sincere apologies for the inconveniences during your stay. Rest assured that we will forward your comments to the corresponding departments to correct these inconveniences and improve our service. We reiterate once again our sincere apologies and we are at your disposal, we hope to have the honor of receiving you again to improve your experience in our resort and change your perception of us. Kind regards, Georgina Aguirre.

Estimado huésped,Gracias por tomarse el tiempo de compartir con nosotros su opinión. Con respecto a sus comentarios, es importante mencionar que en nuestra app podrá encontrar la información actualizada acerca de nuestros centros de consumo y del hotel en general. De cualquier forma, le aseguramos que enviaremos sus comentarios al área correspondiente; siempre tenemos en cuenta las sugerencias de nuestros huéspedes para superar sus expectativas en el futuro. Esperamos poder servirle pronto nuevamente, por favor, no dude en contactarnos antes de su llegada en caso de que podamos asistirle para hacer su próxima estancia una experiencia inigualable. Cordialmente, Georgina Aguirre.

Estimado Alex,Muchas gracias por tomarse el tiempo de compartir una puntuación de nuestro resort, para nosotros es muy importante saber la opinión de nuestros huéspedes.Saludos cordiales,Georgina Aguirre.

Dear Karina,Let us thank you in advance for taking the time to write about your experience at our hotel. We are proud to read your kind comments towards our great team, we will certainly congratulate them for their excellent work. On the other hand, we are sorry for the inconvenience you had with our restaurants and food, we have already talked to our food and beverage department, to enhance the procedures and provide better service, expecting to satisfy all of your needs. We hope to have the opportunity of welcoming you back in the future to enjoy the changes we are implementing. Kind regards, Georgina Aguirre.

Dear Hugo,We would like to thank you for sharing your comments with us and with all the team. We are truly sorry for the inconveniences you had with service, food and drinks during your stay, rest assured that we will forward your comments to the corresponding departments to correct these inconveniences and improve our service. We hope you can allow us to welcome you once again in the future to change your perception of us. Best regards, Georgina Aguirre.

Estimada Mariana,De antemano permítanos agradecerle por tomarse el tiempo de escribir su experiencia en nuestro hotel. Estamos muy apenados por los inconvenientes que tuvo durante sus vacaciones, no es el tipo de servicio que estamos acostumbrados a brindar a nuestros huéspedes. Tenga la seguridad de que hemos enviado sus comentarios a los departamentos correspondientes para tomar acciones inmediatas y mejorar nuestro servicio. Reiteramos una vez más nuestras sinceras disculpas y esperamos tener la oportunidad de darle nuevamente la bienvenida. Cordialmente, Georgina Aguirre.

Dear Marijo,First and foremost, we would like to thank you for choosing us as hosts for your stay in Cancún. We are pleased that you have been able to enjoy our great variety of restaurants, entertainment, facilities in general and the service by our excellent work team. Our main goal is to make our guests feel at home in the Mexican paradise. We hope to have the honor of welcoming you once again in the future. Kind regards, Georgina Aguirre.

Dear Jorge,First and foremost, we would like to thank you for choosing us as hosts for your stay in Cancún. We are delighted that you have been able to enjoy our great variety of restaurants, entertainment, facilities in general and the service by our excellent work team. Our main goal is to make our guests feel at home in the Mexican paradise. We hope to have the honor of welcoming you once again in the future. Kind regards, Georgina Aguirre.

Estimada Liliana,Muchas gracias por tomarse el tiempo de compartir una puntuación de nuestro resort, para nosotros es muy importante saber la opinión de nuestros huéspedes.Saludos cordiales,Georgina Aguirre.

Dear Jessica,Thank you very much for sharing your comments about your stay at our hotel by this means. It is a pleasure that you have been able to enjoy our great variety of restaurants, entertainment, facilities in general and the service by our excellent work team. Our main goal is to make our guests feel at home in the Mexican paradise. We look forward to welcoming you once again. Best regards, Georgina Aguirre.

Estimada Carmen,Gracias por tomarse el tiempo de compartir con nosotros sus comentarios. Agradecemos sus comentarios sobre las áreas que podemos mejorar; siempre tenemos en cuenta las sugerencias de nuestros huéspedes para superar sus expectativas en el futuro. Esperamos sinceramente que esta no sea la última visita que nos haga y nos ponemos a sus órdenes para hacer de su próxima estancia una experiencia memorable. Saludos cordiales, Georgina Aguirre.

Dear Aaron,Let us thank you in advance for taking the time to write about your experience at our hotel. We are truly sorry for the inconveniences you had during your recent stay, that is not the kind of service we are used to providing to our guests. Rest assured that we have forwarded your comments to the corresponding departments to correct these inconveniences and improve our service. We hope you can allow us to welcome you once again in the future to change your perception of us. Kind regards, Georgina Aguirre.

Estimado Donaji,De antemano permítanos agradecerle por tomarse el tiempo de escribir su experiencia en nuestro hotel. Nos apena no haber alcanzado sus expectativas, por favor acepte nuestras más sinceras disculpas por los inconvenientes encontrados durante su estancia. Tenga la seguridad de que hemos enviado sus comentarios a los departamentos correspondientes para tomar acciones inmediatas y mejorar nuestro servicio. Esperamos tener la oportunidad de darle la bienvenida de nuevo en el futuro para disfrutar de los cambios que estamos implementando. Cordialmente, Georgina Aguirre.

Dear Chelsee,We appreciate the time you have taken to share such nice comments about our hotel. It is a pleasure that you have been able to enjoy our great variety of restaurants, entertainment, facilities in general and the service by our excellent work team. Our main goal is to make our guests feel at home in the Mexican paradise. It was a pleasure to have you as our guest and we hope you can visit us again soon. Kind regards, Georgina Aguirre.

Estimado Paul,Gracias por tomarse el tiempo de compartir con nosotros sus comentarios. Estamos complacidos de saber que disfrutó nuestra gran variedad de entretenimiento, instalaciones en general y el servicio por parte de nuestro excelente equipo de trabajo. Por otro lado, agradecemos sus comentarios sobre las áreas que podemos mejorar; siempre tenemos en cuenta las sugerencias de nuestros huéspedes para superar sus expectativas en el futuro. Esperamos tener la oportunidad de darle la bienvenida de nuevo en el futuro para disfrutar de los cambios que estamos implementando. Cordialmente, Georgina Aguirre.

Dear Robert,We would like to thank you for sharing your comments with us and with all the team. Please accept our most sincere apologies for the inconveniences you had during your stay, rest assured that we will forward your comments to the corresponding departments to correct these inconveniences and improve our service. We reiterate once again our sincere apologies and we are at your disposal, we hope to have the honor of receiving you again to improve your experience in our resort and change your perception of us. Kind regards, Georgina Aguirre.

Estimada Gaby,Gracias por tomarse el tiempo de compartir con nosotros sus comentarios. Nos complace que haya disfrutado nuestra magnífica ubicación para visitar distintos lugares. Por otro lado, lamentamos los inconvenientes que menciona, tenga por seguro que hemos enviado sus comentarios a las áreas correspondientes con el fin de tomar acciones inmediatas y mejorar día a día. Esperamos tener la oportunidad de darle la bienvenida de nuevo en el futuro para disfrutar de los cambios que estamos implementando. Cordialmente, Georgina Aguirre.

Estimado Juan,Muchas gracias por tomarse el tiempo de compartir una puntuación de nuestro resort, para nosotros es muy importante saber la opinión de nuestros huéspedes.Saludos cordiales,Georgina Aguirre.

Dear Mehdi,Thank you very much for taking the time to share a score of our establishment, for us, it is very important to know the opinion of our guests.Best regards,Georgina Aguirre.