Dear AntonThank you for your comments, and we are certainly concerned to read your review. We are disappointed that we were not able to exceed your expectations, and we apologize for any inconvenience caused.We assure you that each collaborator will receive extra training, to ensure a better experience for each guest, we regret the situation that happened, we will send your comments to the chef to verify our standard recipe and verify delivery times, and thus provide excellent service.Thank you for bringing the situation to our attention, we will be working hard, as usual, to achieve our guests’ full satisfaction. We hope you had a safe and pleasant journey back home.Best Regards

Hello DonnaThank you for staying with us, we appreciate you may share your feedback with us to our social media channels.We can assure you that we will take the proper measures to prevent recurrences on the opportunity areas you may share with us.We hope you had a safe trip back home

Dear CHAYPHONEThank you very much for your kind review and for letting us be your first experience in Dreams Sands Cancun Resort and Spa.We appreciate your kind comments and look forward to welcoming you back to Dreams Sands Cancun soon.Warm regards

Dear Raul Thank you for your review and our apologies for any shortfalls in our service. We do take our guest feedback and online reputation very seriously. We aim to exceed our guests expectations, and we are very sorry that on this occasion we failed to do so. Likewise, we will pass your comment to improve each detail mentioned. Please, contact us by private message in our social media channels, to give the property follow-up.We hope you will consider staying with us again, as we are confident we can provide a better experience.Best regards

Estimado gerardoGracias por tomarse el tiempo para escribir una reseña para la comunidad de Expedia.Trabajaremos en cada detalle mencionado, para brindarle un servicio de calidad en su siguiente visita. Será un placer darle la bienvenida de nuevo para unas futuras vacaciones.Saludos

Dear MadhuriThank you very much for evaluating the services of our Resort! We hope to have the pleasure of receiving you very soon.Best regards

Dear Eusebio MisaelWe appreciate your review and your preference in our Dreams Resorts. We're very happy to know you had such a great stay, and that you enjoyed everything that we have to offer, specially our amazing beach, with a perfect sunset, that has become our special signature. As always, it is a pleasure to host your family vacations.Remember that you can always come back and enjoy a little more extra paradise! Sunny regards

Dear Thuc VyIt is with great concern that we read your feedback about how we did not manage to exceed your expectations during your stay, please know that day by day each and every staff member puts much effort and hard work in order to accomplish your needs, our main goal is to achieve all our guests full satisfaction.We regret the situation, we would love to receive a message through our social networks with more details of what happened and if possible add names, once again receive our sincere apologies, we assure you that we will take action to improve the service attitude of each partner.We truly hope you allow us another opportunity to welcome you and restore your confidence in us for a future stay.Best regards

Dear PetarOn behalf of all of us at Dreams Sands Cancun Resort & Spa, thank you for your review and for choosing our resort for your Mexican getaway. Please allow us the opportunity to welcome you back again for your next holiday.Sunny regards

Estimada ElenaMuchas gracias por compartir tan valiosa reseña con nosotros acerca de su reciente estadía en Dreams Sands Cancún.Apreciamos sus palabras y nos da mucha alegría saber que disfrutaron de sus vacaciones en el Caribe Mexicano, sin duda este es un hotel compacto, con muchas cualidades, entre ellas destaca la calidez de nuestros colaboradores, mismos que desde la llegada se aseguran de cumplir con sus expectativas, gracias por mencionar a todos los miembros del staff que fueron pilar importante para pasar sus vacaciones de ensueño, compartiremos sus comentarios con ellos.Queremos seguir siendo su anfitrión de viajes para sus próximas vacaciones.Saludos desde el calor del Caribe.

Dear Cesar E HernandezThank you for choosing Dreams Sands Cancun Resort & Spa to host your gateway to our destination. We are delighted to hear that you thoroughly enjoyed your experience. We appreciate your comments.Likewise, we hope that you consider us for a stay during your next visit to our destination.Best regards

Dear Maricela It was our pleasure! On behalf of all of us at Dreams Sands Cancun Resort & Spa, thank you for your review and for choosing our resort for your Mexican getaway. Please allow us the opportunity to welcome you back again for your next holiday.Best regards

Dear DerekIt is with great concern that we read your feedback about how we did not manage to exceed your expectations during your stay, please know that day by day each and every staff member puts much effort and hard work in order to accomplish your needs, our main goal is to achieve all our guests full satisfaction.Our UVC colleagues are always looking to complement your stay with us, however, we appreciate your feedback, we will pass on each comment to improve the quality of service they offer and keep improving, as we always do.We regret the inconvenience with the air conditioning, we remind you that we are going through a large heat wave not before registered, so our team strives to keep the rooms, as cool as possible.We certainly appreciate your comments on the staff, and thank you for bringing the all the issues to our attention. Your feedback was communicated to our Food & Beverage Manager, and we will make sure to provide extra training to the team to ensure that all guests receive high quality service that we do pride ourselves on.Once again, thank you for taking the time to write a review on Expedia, your constructive feedback. We wish you all the best in the future, and we hope you will consider staying with us again, as we are confident we can provide a better experience.Best Regards

Dear BelenThank you very much for evaluating the services of our Resort! We hope to have the pleasure of receiving you very soon.Best regards

Estimada Emilia¡Muchas gracias por valorar los servicios de nuestro Resort! Desafortunadamente, estamos experimentando una fuerte ola de calor, por lo que el staff ha estado trabajando para mejorar cada detalle de su estancia.Esperamos tener el placer de recibirle muy pronto.Saludos

Dear ReginaThank you very much for your review, we are thrilled to know that you thoroughly enjoyed your experience with us, that you loved our restaurants and all the warm treatment of our staff. It is very pleasant to know that we exceeded your expectations. We will absolutely pass along your kind words to the above-mentioned staff.We are looking forward to welcoming you back to Dreams Sands Cancun Resort & Spa, your home away from home!Best regards

Dear AdeThank you very much for evaluating the services of our Resort! We hope to have the pleasure of receiving you very soon.Best regards

Dear DuyThank you for taking the time to write and share your recent experience at Dreams Sands Cancun Resort & Spa.Definitely, we have a beautiful beach, with a fantastic sunset, it was a pleasure to know that you loved this view.We hope to have you back, allowing us the opportunity to provide you again with a wonderful and memorable experience.Sunny Regards

Dear Belen It is a real pleasure to read such a kind review, thank you for highlighting every positive aspect of Dreams Sands Cancun, we are very happy to know that we exceed your expectations.Our team is our best asset! We will be waiting for your next holiday at Dreams Sands, to create more memorable experiences.Best regards

Hello CamdenThank you for your comments, and we are certainly concerned to read your review. We are disappointed that we were not able to exceed your expectations, and we apologize for any inconvenience caused.Thank you for bringing the situation to our attention, we will be working hard, as usual, to achieve our guests’ full satisfaction. We hope you had a safe and pleasant journey back home.Best Regards

Dear LydiaThank you very much for evaluating the services of our Resort! We hope to have the pleasure of receiving you very soon.Best regards

Dear San JuanaThank you for the review! We are happy to know you had such a great time with us at Dreams Sands, and even happier that you'll be coming back next year, along with your beloved ones.Our staff will be more than happy to keep on creating memorable experiences for your next holiday in Cancun.Best regards

Dear LyntiaThank you for sharing your feedback with us. Please receive our most sincerely apologies, you can contact to Expedia to improve their service.It will be a pleasure to host you again o give you the best service.Sunny regards

Dear MaritzaThank you very much for evaluating the services of our Resort! We hope to have the pleasure of receiving you very soon.Best regards

Dear Emma Thank you very much for sharing your words with the Expedia community. It is a true pleasure to read that you have enjoyed your stay with us and that our team has created memorable experiences that you can take back home.Day by day, we work with all our collaborators to offer them the most personalized service to unbelievably beautiful and clean areas for the walk and the rest of the guests. Sir, we thank you not only for visiting us but for taking part in your valuable time to recognize the features that have increasingly improved your stage. We will be hoping for your return soon so you can enjoy our services again. Sunny Regards!

Dear JazmineThank you very much for evaluating the services of our Resort! We hope to have the pleasure of receiving you very soon.Best regards

Dear DaishaThanks for giving us your feedback about our services, your opinion is the most important for usWe are taken notes about your visit, and we will be working hard to exceed your expectations.Your feedback will be very helpful as we evaluate areas of focus for future enhancements. We will be hoping for your return soon so you can enjoy our services again. Sunny Regards!

Dear Peter JohnIt was our pleasure! On behalf of all of us at Dreams Sands Cancun Resort & Spa, thank you for your review and for choosing our resort for your Mexican getaway. Please allow us the opportunity to welcome you back again for your next holiday.Best regards

Dear Adeola Thank you for reviewing your stay with us at Dreams Sands Cancun. We are delighted to hear just how much you enjoyed our amazing beach and how our service made your stay an even more memorable experience for you both.Thank you also for highlighting the high level of quality and hospitality that we provide to exceed your expectation. We will be more than happy to share your comments with our staff.Best regards

Dear Angela It is an honour to read that Dreams Sands Cancun Resort & Spa is your preferred place to be! Thank you very much for your kind review and for letting us be your first experience in Cancun.We are delighted to hear that you thoroughly enjoyed your experience with us, that you loved our restaurants and found the view that characterizes our resort as breathtaking. We are looking forward to hosting your vacations again!Sunny regards

Dear GermanThank you very much for evaluating the services of our Resort! We hope to have the pleasure of receiving you very soon.Best regards

Estimada Odalys CurbeloLe agradecemos por elegir nuestro resort como su anfitrión en su reciente puerta de entrada a nuestro destino. Fue un placer recibirla y apreciamos que se haya tomado el tiempo de compartir su experiencia en Expedia.Nos alegra saber que nuestro equipo de entretenimiento hizo sentirla de esa manera, sin duda los chicos siempre tienen una sonrisa para cada uno de nuestros huéspedes y siempre están dispuestos a mejorar sus vacaciones.Le aseguramos que trabajaremos en cada detalle para que, en su próxima visita, no exista ningún detalle y podamos exceder sus expectativas.La esperamos en su siguiente visita al Caribe Mexicano.Saludos desde el corazón de Cancún.

Dear Malcom Thank you very much for your review, we are thrilled to know that you thoroughly enjoyed your experience with us, that you loved our restaurants and all the warm treatment of our staff. It is very pleasant to know that we exceeded your expectations. We will absolutely pass along your kind words to the above-mentioned staff.We are looking forward to welcoming you back to Dreams Sands Cancun Resort & Spa, your home away from home!Best regards

Dear BethanyIt is an honour to read that Dreams Sands Cancun Resort & Spa is your preferred place to be! Thank you very much for your kind review and for letting us be your first experience in Cancun.We are delighted to hear that you thoroughly enjoyed your experience with us, that you loved our restaurants and found the view that characterizes our resort as breathtaking. Also is nice to know that you got to enjoy everything from a Preferred Club perspective. We will absolutely pass along your kind words about your Preferred experience to our lounge staff.We appreciate your kind comments and look forward to welcoming you back to Dreams Sands Cancun soon.Warm regards

Dear Dennys WilliamsThank you for choosing Dreams Sands Cancun Resort & Spa. We are very happy to read your comments and know that you want to come back to our little paradise. We will be even happier to host you again. We appreciate the time to review our resort; we cannot wait to have you back again!Kind regards,

Hello IsaacThank you very much for your positive review of your recent stay at our property. It is a pleasure to know that our staff's warm service exceeded your expectations; your comments are an inspiration for our team to continue working with passion, ensuring that our valued guests have an enjoyable and memorable experience with us. We will share your kind words to our staff, our biggest strength is the warm service that we provide to our guest and that has become a signature of our brand.Our team looks forward to having you back at Dreams Sands Cancun Resort & Spa for your next visit to our destination. Sunny Regards!

Appreciable Amit.Thank you for staying with us at Dreams Sands Cancun Resort & Spa. We are truly glad to read that our resort fulfilled your expectations, our beach and pools are the best place to enjoy the beautiful days in Cancun, and we hope to welcoming you and your family back to our beautiful resort.

Dear BethanyIt is an honor to read that Dreams Sands Cancun Resort & Spa is your preferred place to be! Thank you very much for your kind review and for letting us be your first experience in Cancun.We are delighted to know that you thoroughly enjoyed your experience with us, that you loved our restaurants and found the view that characterizes our resort as breathtaking. We appreciate your kind comments and look forward to welcoming you back to Dreams Sands Cancun soon.Warm regards

Dear JorgeThank you very much for evaluating the services of our Resort! We hope to have the pleasure of receiving you very soon.Best regards

Dear Elissa Thank you very much for your review, we are thrilled to know that you thoroughly enjoyed your experience with us, that you loved our restaurants.It is very pleasant to know that we exceeded your expectations.We are looking forward to welcoming you back to Dreams Sands Cancun Resort & Spa, your home away from home!Kind regards

Caro AndreaÈ stato un piacere! A nome di tutti noi di Dreams Sands Cancun Resort & Spa, grazie per la tua recensione e per aver scelto il nostro resort per la tua vacanza messicana. Vi preghiamo di concederci l'opportunità di accogliervi nuovamente per la vostra prossima vacanza.Cordiali saluti

Dear Basil Thank you for sharing your feedback with us. We are glad to hear that your experience with the hotel was excellent, and the service received was amazing. It will be our greatest honour to welcome you back.Sunny regards

Dear EsequielThank you very much for evaluating the services of our Resort! We hope to have the pleasure of receiving you very soon.Best wishes

Dear DinaThank you for staying with us, we appreciate you may share your feedback with us to our Social Media.We can assure you that we will take the proper measures to prevent recurrences on the opportunity areas you may share with us.We hope you had a safe trip back homeBest Regards