8/10 Udmærket
Gina
Rejste i en gruppe
22. jul. 2025
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I picked this hotel to stay at for a Coldplay concert specifically because they offered a shuttle service to and from Gillette Stadium. We were able to get early check in which was great, but had to get to the venue early because of the tickets we had. The shuttle didn’t start running until 3:30, so we got an uber around 2:45. Once the concert was over, we couldn’t figure out where to catch the shuttle. I called the hotel and they couldn’t tell me where to go, so they gave me the number of the guy who drove the shuttle. He was extremely unhelpful. He forwarded our calls and asked we text him. When we asked where to go, he replied “same place you were dropped off”. Well, we didn’t come on the shuttle and after I explained that to him, his next response was “Ok tough to find like flyer said near mobile”, and that was it. After walking a half mile in the opposite direction thinking we had to be picked up at Bass Pro where all the Ubers and car services pick up/drop off, we realized it was the wrong way. Now we were a mile away from where the shuttle was picking up. My friend has a bad leg so there was no way we could have walked back, and by that time they would have stopped running the shuttle. So we were stranded in the Bass Pro parking lot for THREE hours, with no Ubers available, until I got the number of All-Savants Transportation who came and picked us up. I suggest the hotel has a clearer plan on how this shuttle works, educate your staff, and post it somewhere visible.
Gina
Overnattede 1 nat i juli 2025