4/10 Dårligt
Melissa
Rejste med familie
18. feb. 2026
This is my second time staying at this hotel. I chose this hotel both times due to its proximity to the MIT campus. The rooms are mediocre, they need renovated and updated for what they charge per night. The pillows are lumpy. They charge a $32 per day "resort fee". When you check in they give you coupons for $32 for each night you stay to use in their Japanese steakhouse (I don't like that type of food) or their morning bistro. If I am out of town and spending $32 on breakfast, I am going to go eat at a decent restaurant, not mediocre hotel breakfast food. They have sensors in the room now that "detect" smoke. I am perfectly fine with that, as I do not smoke, vape, nothing. I am having to fight a $500 charge for their smoke detector sensor going off in my room, on a day and time when I was not even in the room. The manager on duty at the time ( I didn't get his name, but it was February 17th, 2026 in the morning when I talked to him) was not helpful or friendly at all. He was not willing to help me get the charge taken off, told me it was what it was and accused me of smoking or vaping in the room. I asked him to pull hallway cameras to see that I had left the room and wasn't in the room at that time, and I was told that there are no cameras in the hallways. Very poor customer service from the manager.
Melissa
Overnattede 5 nætter i februar 2026
