2/10
I would give this property a zero if i could!
We turned up to check in at the property around 15.30, we were supposed to get a code 24 hours before for the key box to gain entry, which never arrived!
So i knocked on the door of the adjoining house, nobody answered, i rang the telephone number given on the website, nobody answered.
I could see through the window that the bed had been slept in and the covers just thrown off, so they obviously hadn't changed the sheets or cleaned! Judging by the host's actual house, it looked very cluttered and unclean, so im not sure i would have been happy to stay there anyway tbh.
So i finally found a number for hotels.com, and spoke to somebody who also tried to call the host to no avail.
I was then passed to another department where i had to explain it all again, to which he said he wanted to try to call them.
I was starting to get a bit angry as we were going to a wedding reception, 2 hours to go by this time and nowhere to stay!
The man on the phone also didnt get a response from the host, so he proceeded to offer us somewhere else to stay.
I got up the app whilst i was yet again put on hold, then was offered a very basic looking place, like a hostel, i said no to that and the next option, but we settled on The Castle Bromwich Hall Hotel.
I was on the phone 1 hour 12 minutes sorting this out, by the time we got tgere and into the room i luterally had 1 hour to get ready.
This place is just a joke!
Sarah
Overnattede 1 nat i marts 2025