Hoteller nær Billy Graham Center Museum

"Everything was fine, but the temp control in room 627 is wonky. It blows out nice, warm air, and then it inexplicably starts blowing out cold air. If we turned it off and then back on, it would reset and start blowing warm again. It would always revert to blowing out cold air, though. We woke up a couple times freezing bc the heater decided to become an AC unit. "

"Pæn morgenmad "

"Yes"

"Na"

"No hot water!!! Staff expressed some concerns but believed problems to be resolved. It wasn’t. "

"Great hotel with friendly staff. Clean rooms. Nice pool. Good breakfast. "

"The hotel was very clean, staff were amazing! The building looked like a few repairs are needed on the ceiling of the first floor. The kids had fun in the pool but it was very murky when we first arrived. Breakfast was okay, had options but not as many as other hotel breakfasts we’ve had. "

"Pool and Hot tub were not clean and Power plugs not working. Breakfast is ok"

"Breakfast menu was fresh. "

"I am writing to formally dispute a series of unauthorized charges following my stay at the Crowne Plaza Lombard Downers Grove from March 27 to March 29, 2026. My rooms were prepaid via Expedia (Itineraries #73400939577096 and #73401902913251) for a total of $539.26. However, my bank statement currently shows four additional pending transactions from your property totaling $526.28 ($314.60, $105.84, $55.84, and $50.00). These charges were never disclosed, authorized, or explained at any point...

"The breakfast was excellent. Staff was friendly and kept area filled and clean "

"It was nice and quiet "

"The hotel was simply adequate for my purposes but it in no way met my expectation of an 8.5 customer satisfaction rating. The carpeting is old and needed to be swept. There were no amenities in the room other the the television and the ac/heat If you just need to cheap place to start it is adequate for that purpose but at best, I’d rate it a 5. "

"Nice place to stay at. "

"Fin morgenmad, have værelse med spa, sjov placering i rummet."

"Bad smell in the room We booked a room for a high level, it was raining that day and we came back to the room with a leak in the wasgroom ceiling from the rain. They changed the room for us for a lower level. This was very inconvenient with have to move all of our stuff with 3 children. It rains and snows quite a bit in this area, this issue should not happen I can tell from the smell in the room. When I called to complain the immediate descent it's from the rain and they didn't even come and...

"The stay wasn’t bad. It hotel needs to be renovated "

"Everything was perfect "

"Excellent place to stay!"