"We messaged this property management team from the plane when we learned of the Heathrow fire, informing them we simply could not get to London from CA. As soon as we were told our flight was cancelled, we asked for alternative options. The responses we received were automated, impersonal, and didn’t address our concerns. The company refused to offer a credit, a portion of the payment back, or any other type of compensation for a situation that was beyond our control. We continued to pursue...