Hotel Victoria was in a great location to use the vast tram system in Basel. It is directly across from the train station and there are quite a few shops inside the station itself. Fraser at the front desk was very helpful to answer my MANY questions about the train station, fun activities (I was expecting to go to the museum, but it was closed on Mondays), and recommended a restaurant for my cuisine preferences. I really enjoyed talking to him and was very informative. My room was cozy and had all the necessities, plus some extras like slippers and toiletries. There were some hairs left on the bathroom floor, but everything else looked very clean. The room I was in required the use of stairs (4 or 5). One of my bags was heavy and would have preferred a ramp to easily move it up to the room.