Hotel ved Embrun Station, Bad Vilbel Station

"Som altid et dejligt ophold på scandic. Virkelig pæne værelser og en skøn morgenmad. "

"Receptionisten var ikke imødekommende ved ankomsten. Der var ikke parkeringspladser tilgængelige så vi skulle finde andet sted og parkere. Lavt tryk på vandet i bruseren og på et tidspunkt ingen vand. Udsigt til baggård. "

"Fint hotel men prisen mærkes også i kvaliteten morgenmad var ikke så go"

"Venligt, professionelt og imødekommende "

"Venligt personale, god placering, nice bar"

"Godt værelse og god morgenmad. Fin beliggenhed"

"Personale"

"Meget begrænset morgenmadsudvalg som bar præg af præfabrikerede fødevarer, der ikke rigtig smagte af noget, og som var hårdt tilberedt. Der var selvbetjening og man stod selv for afrydning til morgenmaden. Der var ingen service. Trappeopgangen var fuld af støv og nullermænd. Værelset var ok, men møblerne af krydsfiner og døren til toilettet var meget stram. "

"We stayed for two nights at this reasonably priced, fairly new, and centrally located hotel in Frankfurt. Unfortunately, we will not be returning. The reason is simple: while the design appears modern and well thought-out, the actual execution is very poor. The hotel is severely understaffed, leaving the few employees in the 6th-floor bar responsible for nearly everything apart from cleaning. As a result, there is little time left to attend to the needs of the guests. Check-in must be done digitally at the bar, and when it comes to parking, staff can only vaguely suggest that there “might be an agreement somewhere.” There is no phone in the room, and no one available to provide assistance when trying to figure out how things work. The breakfast buffet is largely empty unless you arrive early, and the limited staffing conditions mean that any questions or requests for help are either ignored or met with visible stress. It is a shame, because this hotel has the potential to be a hidden gem in Frankfurt – but at present, it is far from that. I rarely write negative reviews, but in this case, it is necessary. The hotel urgently needs to create a better structure to support its staff so that they, in turn, can support their guests. As it stands, one is more likely to leave with frustration and stress than with satisfaction."