Hoteller nær artspace

"The current average rating is way too high. This place is unremarkable, pictures on the site are unrepresentative and service is horrible. 1) service: This hotel is in the gold hotel.com rewards program. As gold members we should therefore be offered both a free drink and a complimentary upgrade if available. On this particular day the hotel was mostly empty. Upon check-in the person at the front desk entirely refused to provide either rewards although acknowledging that it was clearly stated...

"The location was great, and both rooms were very clean and comfortable. However, there were a few small issues. The person who checked us in was borderline rude, but everyone else was very polite and helpful throughout the weekend. Coffee was available in the lobby at the Starbucks, but was out of cream, cup holders, etc, twice- not a huge issue, but it felt like we were inconveniencing the person working there when we asked for these items. The main issue is that the toilet in one of the...

"Room next to me had a loud dog. Other than that everything was fine"

"really loved the digital clock mirror and the fully adjustable TV mount was really really nice. Love how you are in total control of the lightning, so easy to control the temperature, insanely well responsive and friendly staff, such an amazing stay"

"Silly and unprofessional check in. Very slow "

"Overnattede 9 nætter på dette hotel. Rengøring blev ikke udført dagligt og måtte efterspørges af flere omgange. Dette indbefattede både opredning af seng, Skift af håndklæder og sengetøj. Morgenmad og restaurant menu var yderst begrænset og alt for dyr ift. kvalitet. Parkering fungerede men ligeledes for dyr, da vente tid på at få bil udleveret var for lang. Personalet var venlige og forsøgte at få tingene at fungere, dog er oplevelsen at de ikke har tilstrækkelig uddannelse /viden inden for...

"Det værste ophold længe , havde betalt for et hus plus 3 værelser , men da dette er det samme manglede vi tre værelser , men havde betalt for dette . Ejeren var ikke til at træffe hverken på sms. Eller ved opkald hotels.com kunne heller ikke træffe ham. Han har taget dobbelt pris da det er en dobbeltbooking, men er ikke til at træffe og pengene er ikke kommer retur endnu. Udover dette var der beskidt og lugtede af katpis fra hans kat. Bedste beskrivelse er vel at man besøger en ungkarl, som...

"Everything was fine except breakfast was lousy and they ran out some food items more than 30 minutes before end time. Well below Residence Inn breakfast quality expectations that we have been accustomed to (comparing with other Residence Inns). Understand this hotel - only a year old - they must improve in this area. Would go to other Richmond area Residence Inns, but not this one."