Hoteller nær Brown's Island

"Amazing service, beautiful room. "

"The current average rating is way too high. This place is unremarkable, pictures on the site are unrepresentative and service is horrible. 1) service: This hotel is in the gold hotel.com rewards program. As gold members we should therefore be offered both a free drink and a complimentary upgrade if available. On this particular day the hotel was mostly empty. Upon check-in the person at the front desk entirely refused to provide either rewards although acknowledging that it was clearly stated...

"Yes"

"Loved everything. Location facility uniqueness, great staff. "

"Quiet stay near great sites and dining. "

"Silly and unprofessional check in. Very slow "

"Nice hotel! Love the location, I was only 9 min away from where my event I was attending. I will stay there the next time I visit Richmond! "

"I’m very grateful to Noah who works at the front Desk as a manager. He was very professional and kind, and he went above and beyond in providing a wonderful stay! George the driver was absolutely wonderful and I learned a lot about Richmond through riding with him, thank you George! And Richard was also really kind. Thank you so much! "

"A"

"Room was nicely decorated. Gorgeous bathroom. Good quality for cost."

"Nice place to stay while visiting my daughter at VCU. "

"Everything was great! If I had to mention something that stood out, that was outstanding it would certainly be the patience and kindness of the Valet gentleman that helped me search for my missing glasses! He went above and beyond to help me try to find them, I did later find them! The overall “Graduate” theme was carried out throughout the hotel, and it was fun to see all the decor. The staff were warm, welcoming and helpful! We ended up ordering several appetizers and entrees for dinner...

"Stay was nice for an in & out of the city. I literally slept there for 5 hours and was off to work. Room was nice, walkable dinner locations, quiet."

"All great"

"Convenient exces to stores"

"Great hotel "

"Everything was good, a slightly tired room but it served our purpose well. No complaints about the hotel or staff "

"Staff was wonderful room was clean front desk was friendly I really enjoyed it and I will be back "

"Very worn. Elevator and front dor out of order. Many rooms deemed unsafe (picture). Room without shower curtain and coffee cups. Not clean. Homeless people sleeping on the staircase. Seems like closing down? Price way too high for that quality!"

"It didn’t smell like garbage. It totally didn’t feel gross just standing in the bathroom. I most certainly did not almost gag when I first walked in. I didn’t get drunk in the parking lot with my friends either. I did bring a sleeping bag. "