Hoteller nær Richmond Jernbanemuseum

"The current average rating is way too high. This place is unremarkable, pictures on the site are unrepresentative and service is horrible. 1) service: This hotel is in the gold hotel.com rewards program. As gold members we should therefore be offered both a free drink and a complimentary upgrade if available. On this particular day the hotel was mostly empty. Upon check-in the person at the front desk entirely refused to provide either rewards although acknowledging that it was clearly stated...

"I would stay here again"

"There was only 1 elevator working the whole weekend. All of the guests were discussing it as we left today. Apparently, people were riding up with their luggage just to have an option at getting in with enough room to go down during checkout. At some points, there were 30 minute waits!"

"Silly and unprofessional check in. Very slow "

"Restaurant inside hotel closed early."

"Parking too much $$$, hotel and room not very clean."

"The room is extremely clean and staff are helpful. Don’t go to breakfast early or there are not many food out there to pick."

"Location was nice"

"We liked everything about The Boulevard Inn. The location was excellent. We enjoyed being able to walk to Cary Town as well as several outstanding museums in the area. The Inn is located in the neighborhood of many beautiful older homes which we found to be very interesting as we explored this part of historic Richmond. The staff at the Inn were extremely friendly and helpful providing information about the neighborhood. The breakfast was wonderful as well as unique each day. You could...

"Had a great time with the pinball machines and game systems! Kids loved them too! And it was a great location right by the highway, but in a quiet neighborhood."

"Arrived and no one was in the lobby or at the desk. We waited a while then finally found someone. A man with huge fake breasts came out, didn't acknowledge us other than asking for ID and credit card. Made no eye contact. Handed us the room key and that was it. Worst customer service we've experienced at a hotel. Also parking on Expedia is listed at $12, but hotel had a handwritten sign saying parking was $15. Definitely staying somewhere else next time we're in area."