Overall, I had a good stay at this property. I had a few staff interactions that felt pretty rude though. Here are some examples: I asked the front desk after I exercised if I could purchase a protein bar from the front desk (I saw this on the room service menu). The receptionist looked at me and said maybe in the “club lounge” they had this, but she didn’t “think I had access to that,” without having checked my room number. She checked anyway and that interaction was more or less fine, just a miscommunication. A second time, I came back from lunch late in the day and had leftovers. I went to the front desk to ask for silverware, and another receptionist asked me “do you have a room here?” And I said yes but I really wanted to ask “why on earth would I come in here just to ask for silverware?!” It felt a bit insulting as it made me feel like I wasn’t a guest at my own hotel. The combination of experiences no turn down service during my whole stay (which was never communicated to me) has left me at 3 stars. The hotel is in a great location and has great amenities, but the customer service left a bad taste in my mouth. Hope you take the feedback into consideration when interacting with guests. Subtle shifts in tone and fostering a welcoming environment can make a world of difference. My feedback doesn’t apply to the servers at the restaurant who were all really kind.