Hotel med 5 stjerner i Mayfair, London

"This was my second stay at the hotel. Unfortunately, my first stay was a disappointment. I was met with a dirty bathroom, with – to put it mildly – dried urine on the toilet. After complaining, I had to wait several hours before a new room was ready. I did receive an upgrade, but in reality, it was a downgrade since the original room I was given had already been a double upgrade. I was also given a voucher for the bar, but later discovered that this is something all guests receive as standard. My second stay was fortunately much better, though still not without issues. In the middle of the night, the fire alarm went off, and the staff were in no way proactive in communicating with guests. A simple solution could have been to place staff by the elevators to inform guests that it was merely a false alarm, so we wouldn’t have had to go all the way down to the reception to find this out ourselves. All in all, I expected more from a hotel in this price range (£450–£560 per night)."

"Lever bestemt ikke op til 5 stjerner og deres Michelin nøgle. Delux værelse, nej mere et reserve værelse uden skabsdør, en skotøjsæske i størrelsen, larm fra aircondition, ubehøvlede receptioner som skjuler gebyrer for en, services som de skriver de tilbyder/giver, men som ikke gives alligevel. Og meget mere. "

"Absolutely horrible experience at this hotel.. the staff made me so uncomfortable and made me cry.. I was rejected at the spa area because I’m pregnant (19 weeks) they said it was hotel policy but it’s not stated anywhere at all, so I wasn’t welcome at the spa or gym because their insurance didn’t cover.. I chose this specific hotel because they had a spa, as I wanted to relax after hours of shopping, however I was told I couldn’t use any of their facilities (spa and gym facilities) and when I questioned if I couldn’t decide that myself I was very rudely asked “would you really risk your unborn child for a spa?” Which obviously made me feel really uncomfortable and upset as a first time mum going a way with a friend for a weekend of shopping and spa.. When we spoke with the “manager”, there was no understanding or any apology at all. "

"Fantastisk hotel helt centralt i London"