Extremely unprofessional and uncompassionate management with no human empathy. They showed a complete disregard to the safety of their staff, village, and international travelers. We were originally ecstatic to stay at this establishment for our HONEYMOON in August 2020. With COVIDs extremely high cases, especially in the United States where we were located, we pleaded to them to allow us to simply reschedule our stay to a later time. We were not requesting a total refund or anything unreasonable. As a frontline COVID ICU nurse I saw firsthand how the virus has swept through communities. Being a high-risk area, we could not safely travel and were even more so worried about exposing others. On top of this, international travel was banned at the time. This did not matter to them. They would not hear of a reschedule, so they could keep their money, but simply said if we wanted to come bad enough we would. IT WOULD NOT HAVE EVEN BEEN LEGAL FOR US TO DO SO. They showed no care for their own community being possibly exposed. They showed complete disregard for traveler’s safety. Zero empathy. I would never recommend this place to anyone thinking of staying here. I never write bad reviews and am very well-travelled, but I truly hope to save anyone visiting this beautiful country this awful experience with this establishment.
Art Hotel Eiffel
En verificeret rejsende fra overnattede på Art Hotel Eiffel
Offentliggjort for 7 måneder siden