Overnatningsstedets facade – aften/nat
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Anmeldelser af The Black Swan - The Inn Collection Group

4 out of 5
The Black Swan - The Inn Collection Group
Market Place, Helmsley, York, England

Anmeldelser

8,8

Fremragende

Bedømmelse på 10 − Fremragende. 164 af i alt 304 anmeldelser" "
Bedømmelse på 8 − Udmærket. 97 af i alt 304 anmeldelser" "
Bedømmelse på 6 − Okay. 33 af i alt 304 anmeldelser" "
Bedømmelse på 4 − Dårligt. 7 af i alt 304 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 3 af i alt 304 anmeldelser" "

9,0/10

Rengøring

9,2/10

Service og personale

8,4/10

Faciliteter

8,4/10

Overnatningsstedets tilstand og faciliteter

8,2/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Peter

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
Enjoyed our stay, room was spacious and meals where good.
Overnattede 4 nætter i maj 2024

8/10 Udmærket

David

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i maj 2024
Svar fra Guest Experience den 20. maj 2024
Thank you for your rating. We would love to welcome you back. :)

8/10 Udmærket

keith

Rejste med familie, Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
liked everything, including the Expedia reduced price!
Overnattede 1 nat i april 2024
Svar fra Guest Experience den 7. maj 2024
Thank you for your feedback. We hope to welcome you back soon.

8/10 Udmærket

Rachael

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Parts of the historic building date back to the 15th century. With log fires and different areas to relax with a drink it's a lovely atmospheric, comfortable place to stay, with friendly staff.
Overnattede 2 nætter i marts 2024
Svar fra Guest Experience den 20. mar. 2024
Thank you for your feedback. We would love to welcome you back.

8/10 Udmærket

Stuart

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra Guest Experience den 20. mar. 2024
Thank you for your rating. We would love to welcome you back.

10/10 Fremragende

Lisa

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Wonderfully warm feel
You get the sense this is the best place to stay in Helmsley which is delightful. The historic nature of the hotel lends a timeless quality to it. Fabulous room with a view that makes you feel as if you’ve travelled back in time. Delicious food and wine! Highly recommended.
Overnattede 1 nat i februar 2024
Svar fra Guest Experience den 20. mar. 2024
Thank you for the review. We couldn't be happier you enjoyed your stayed and we hope to see you again soon.

10/10 Fremragende

Jayne

Overnattede 1 nat i februar 2024
Svar fra Guest Experience den 20. mar. 2024
Than you for your rating. See you again soon.

10/10 Fremragende

Jane

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We very much enjoyed our stay at the Black Swan. The staff were friendly and efficient. Our room was pleasant and adequate for a short stay. Also, the breakfast very was good. I think that I might have already left a review about the fact that the stairs up to our room no. 58 are not very easy particularly on the second flight where the handrail is fixed to the wall so one can't grip it. Apart from that it was perfect.
Overnattede 1 nat i januar 2024

10/10 Fremragende

thea

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i december 2023

10/10 Fremragende

Charles

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Car parking difficult
Overnattede 1 nat i november 2023

8/10 Udmærket

Melanie

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice, clean rooms with comfortable beds. Friendly staff and dog friendly.
Overnattede 1 nat i november 2023
Svar fra Guest Experience den 14. nov. 2023
Thank you for your feedback. It is greatly appreciated. We hope to welcome you back.

10/10 Fremragende

Franco

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Black Swam
Comfortable, Nice setting
Overnattede 1 nat i oktober 2023
Svar fra Guest Experience den 24. okt. 2023
Thank you for passing on your feedback. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

10/10 Fremragende

Richard

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Relaxing stay
Helpful and friendly staff. Good service, nice food.
Overnattede 2 nætter i oktober 2023
Svar fra Guest Experience den 16. okt. 2023
Thank you for the review. We couldn't be happier you enjoyed your stayed and we hope to see you again soon.

8/10 Udmærket

mark

Forretningsrejsende
Synes godt om: Rengøring, service og personale, værelsets komfort
Overnattede 1 nat i oktober 2023
Svar fra Guest Experience den 9. okt. 2023
Thank you for your rating. We hope to see you again soon.

10/10 Fremragende

Amelia

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Wonderful building, great food, very comfortable stay, perfect location and friendly staff.
Overnattede 1 nat i september 2023
Svar fra Guest Experience den 6. okt. 2023
Thank you for taking the time to send us your feedback, it is always gratefully appreciated. We are delighted you had a great experience with us and look forward to seeing you again soon.

10/10 Fremragende

john

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Helmsley , beautiful.
Overnattede 1 nat i september 2023
Svar fra Guest Experience den 4. okt. 2023
Thank you for taking the time to share your feedback. We would love to welcome you back.

10/10 Fremragende

gary

Overnattede 1 nat i september 2023
Svar fra Guest Experience den 4. okt. 2023
Thank you for your rating. See you again soon.

6/10 Okay

Verificeret rejsende

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Okay. Leaves a lot to be desired
Stay all right. Too much self service for my liking and not nearly enough explanations on how exactly to serve yourself both at dinner and breakfast.
Overnattede 2 nætter i september 2023
Svar fra Guest Experience den 4. okt. 2023
Thank you for your feedback, we are always looking at ways to improve our guest experience.

10/10 Fremragende

Tracy

Overnattede 1 nat i september 2023
Svar fra Guest Experience den 4. okt. 2023
Thank you for your rating. See you again soon.

8/10 Udmærket

John

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Second time staying here. Nice option right on the Square. The pub, food, beer garden especially all nice. Rooms good, but vary a bit. No complaints.
Overnattede 1 nat i september 2023
Svar fra Guest Experience den 4. okt. 2023
Thank you for taking the time to share your recent experience with us. We could not be happier you enjoyed your visit with us and look forward to welcoming you back in the future.

10/10 Fremragende

Elaine

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i september 2023
Svar fra Guest Experience den 11. sep. 2023
Thank you so much for your recent review. It made our day!

10/10 Fremragende

keith

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
very good
Overnattede 1 nat i september 2023
Svar fra Guest Experience den 11. sep. 2023
Thank you for your rating. We would love to welcome you back.

10/10 Fremragende

Douglas

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Helmsley woof
Enjoyed the style and location in the village. Stepping out into the market square just set the scene perfectly. Lots of shops, cafes, restaurants and pubs to help you while away the day. We would of preferred not to spend our time with so many dogs tho.
Overnattede 1 nat i september 2023
Svar fra Guest Experience den 11. sep. 2023
Thank you for taking the time to post your review. We are so happy that you had a great time with us!

8/10 Udmærket

Andrew

Overnattede 1 nat i august 2023
Svar fra Guest Experience den 4. okt. 2023
Thank you for your rating. See you again soon.

8/10 Udmærket

Peter

Overnattede 3 nætter i august 2023
Svar fra Guest Experience den 4. okt. 2023
Thank you for your rating. See you again soon.

10/10 Fremragende

David

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i august 2023
Svar fra Guest Experience den 11. sep. 2023
Thank you for taking the time to post your review. We are so happy that you had a great time with us!

8/10 Udmærket

Laura

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i august 2023
Svar fra Guest Experience den 16. aug. 2023
Thank you for your rating. See you again soon.

10/10 Fremragende

marilyn

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Nice little stay
Breakfast and evening meal on all occasions was not very hot.
Overnattede 2 nætter i august 2023
Svar fra Guest Experience den 14. aug. 2023
Thank you for taking the time to share your feedback. Your comments will be passed on to those relevant to be reviewed. We hope to see you again soon.

8/10 Udmærket

David

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i august 2023
Svar fra Guest Experience den 14. aug. 2023
Thank you for your rating. We hope to see you again soon.

10/10 Fremragende

David

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Too many stairs
Enjoyed our stay only down side being lots of stairs no lift in this beautiful old building. Parking can be a challenge not many spaces and on a first come first served basis. We were lucky enough to have a blue badge so could park out front free.
Overnattede 3 nætter i august 2023
Svar fra Guest Experience den 14. aug. 2023
Thank you for taking the time to share your recent experience with us. We could not be happier you enjoyed your visit with us and look forward to welcoming you back in the future.

8/10 Udmærket

Terence

Overnattede 1 nat i august 2023
Svar fra Guest Experience den 14. aug. 2023
Thank you for your rating. See you again later.

10/10 Fremragende

Maree

Overnattede 1 nat i august 2023
Svar fra Guest Experience den 7. aug. 2023
Thank you for your rating see you again soon.

10/10 Fremragende

Mrs

Overnattede 2 nætter i juli 2023
Svar fra Guest Experience den 7. aug. 2023
Thank you for you rating. See you again soon.

10/10 Fremragende

Scott

Overnattede 1 nat i juli 2023
Svar fra Guest Experience den 19. jul. 2023
Thank you for your rating. See you again soon.

10/10 Fremragende

Bernice

Overnattede 1 nat i juli 2023
Svar fra Guest Experience den 10. jul. 2023
Thank you for your rating. See you again soon.

6/10 Okay

Dave

Rejste med partner
Synes godt om: Rengøring
Service level has dropped significantly, not because of the staff but because of a new rule that you now have to stand in a long line to order anything. Food quality has dropped and parking can be a real problem.
Overnattede 7 nætter i maj 2023
Svar fra Guest Experience den 10. jul. 2023
We appreciate your feedback. As a company, we are always looking at ways to improve our guest experience. Please note, your comments will be passed on to those relevant and we hope to welcome you back.

10/10 Fremragende

Jonathan

Overnattede 1 nat i juli 2023
Svar fra Guest Experience den 5. jul. 2023
Thank you for your rating. We hope to see you again soon.

10/10 Fremragende

Amy

Overnattede 2 nætter i juni 2023
Svar fra Guest Experience den 5. jul. 2023
Thank you for your rating. See you again soon.

10/10 Fremragende

Mary

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Beautiful building with original features & surprisingly large ! Very comfortable & friendly !
Overnattede 1 nat i juni 2023
Svar fra Guest Experience den 30. jun. 2023
Thank you for taking the time and passing on your feedback, it is always gratefully appreciated. We are delighted you enjoyed your experience with us and look forward to seeing you again soon.

8/10 Udmærket

John

Synes godt om: Rengøring, service og personale, værelsets komfort
Overnattede 2 nætter i juni 2023
Svar fra Guest Experience den 30. jun. 2023
Thank you for sharing your rating. We hope to welcome you back soon.

10/10 Fremragende

Norma

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great hotel
Had a fab weekend away at the Black Swan Helmsley. Lovely welcoming staff and very attentive to make our stay just great. Food and drinks very nice and rooms very clean and comfortable. Thankyou
Overnattede 2 nætter i juni 2023
Svar fra Guest Experience den 30. jun. 2023
Thank you for the review. We couldn't be happier you enjoyed your stayed and we hope to see you again soon.

10/10 Fremragende

Sophie

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Our stay was easy and the staff friendly.
Overnattede 1 nat i juni 2023
Svar fra Guest Experience den 26. jun. 2023
Thank you for taking the time to send us your feedback, it is always gratefully appreciated. We are delighted you had a great experience with us and look forward to seeing you again soon.

10/10 Fremragende

Paul

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Its a very nice hotel with excellent staff. Food was very good. The beer garden is beautiful.
Overnattede 3 nætter i juni 2023
Svar fra Guest Experience den 22. jun. 2023
Thank you for passing on your feedback. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

8/10 Udmærket

Paul

Overnattede 1 nat i juni 2023
Svar fra Guest Experience den 19. jun. 2023
Thank you for your feedback. We hope to see you again soon.

10/10 Fremragende

Kevin

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Suitably Impressed
Couldn't fault the hotel although lack of parking was a bit of a chew. Room was spacious and clean and beds were so comfy. Food was reasonably priced with a decent choice.
Overnattede 1 nat i juni 2023
Svar fra Guest Experience den 12. jun. 2023
Thank you for the review. We couldn't be happier you enjoyed your stayed and we hope to see you again soon.

10/10 Fremragende

Stuart

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
one night stopover
one night stop over was good
Overnattede 1 nat i juni 2023
Svar fra Guest Experience den 7. jun. 2023
Thank you for taking the time to share your recent experience with us. We could not be happier you enjoyed your visit with us and look forward to welcoming you back in the future.

6/10 Okay

lesley

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
nice stay but room very small
the room was really small more like a cupboard number 63 avoid if you can as its not big enough to swing a cat around as we were only staying the one night i didn't complain but if i had been staying longer certainly would on the plus side it was clean. Bar areas and outside were plentiful although when the sun comes out people are vying for the tables in the sun. Quite a lot of steps into the beer garden so be careful as one of our party tripped and that was before alcohol! The chairs in the bar areas could have been a little more plush as they weren't the best for comfort.
Overnattede 1 nat i juni 2023
Svar fra Guest Experience den 8. jun. 2023
Thank you so much for sharing your feedback. We will keep your feedback in mind moving forward. We hope to welcome you back in the near future.

8/10 Udmærket

Liz

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
All staff friendly and helpful, food and drink good and service timely. Rooms comfortable and fan provided to cool rather warm room. Good shower but water flow not adjustable. There was no lift but staff carried luggage upstairs. Car parking provided but a bit tight and not close enough for older people with luggage!
Overnattede 2 nætter i maj 2023
Svar fra Guest Experience den 6. jun. 2023
Thank you for taking the time to share your recent experience with us. We could not be happier you enjoyed your visit with us and look forward to welcoming you back in the future.

6/10 Okay

Christopher

Rejste med partner
Synes godt om: Rengøring, service og personale
It’s a nice old building in a great position but it wasn’t a high quality traditional hotel. It would be a lot better with better quality food in particular. It felt as if corners were being cut and it was looking for the lowest common denominator.
Overnattede 1 nat i maj 2023
Svar fra Guest Experience den 6. jun. 2023
We appreciate your feedback. As a company, we are always looking at ways to improve our guest experience. Please note, your comments will be passed on to those relevant and we hope to welcome you back.

10/10 Fremragende

colin

Rejste med partner
Synes godt om: Service og personale
Everything was good thank you
Overnattede 1 nat i maj 2023
Svar fra Guest Experience den 6. jun. 2023
Thank you for your feedback. We would love to welcome you back.