Alle de viste anmeldelser er indsendt af rigtige gæster. Kun rejsende, som har booket et ophold hos os, kan indsende en anmeldelse. Vi verificerer anmeldelser i henhold til vores retningslinjer og offentliggør alle anmeldelser, hvad enten de er positive eller negative.Flere oplysningerÅbner i et nyt vindue
Bedømmelse på 10 − Fremragende. 776 af i alt 1000 anmeldelser" "
10 - Fremragende
776
Bedømmelse på 8 − Udmærket. 159 af i alt 1000 anmeldelser" "
8 - Udmærket
159
Bedømmelse på 6 − Okay. 33 af i alt 1000 anmeldelser" "
6 - Okay
33
Bedømmelse på 4 − Dårligt. 21 af i alt 1000 anmeldelser" "
4 - Dårligt
21
Bedømmelse på 2 − Forfærdeligt. 11 af i alt 1000 anmeldelser" "
2 - Forfærdeligt
11
9,6/10
Rengøring
9,4/10
Service og personale
9,2/10
Faciliteter
9,4/10
Overnatningsstedets tilstand og faciliteter
9,2/10
Miljøvenligt
Anmeldelser
8/10 Udmærket
Verificeret rejsende
Rejste med familie
25. maj 2023
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Verificeret rejsende
Overnattede 2 nætter i maj 2023
Svar fra Claudia Luque den 26. maj 2023
Dear guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,ClaudiaGuest Experience Manager
10/10 Fremragende
Mariza
Rejste med familie
14. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Excellent location
Mariza
Overnattede 1 nat i maj 2024
10/10 Fremragende
Maria
Rejste med familie
13. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It is a great hotel. Lots to do
Maria
Overnattede 3 nætter i maj 2024
10/10 Fremragende
Michael
13. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
All staff from servers to cleaning staff to front desk and valet were all super friendly and helpful
Michael
Overnattede 1 nat i maj 2024
10/10 Fremragende
Qiao Yi, White Rock
13. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Qiao Yi
Overnattede 1 nat i maj 2024
10/10 Fremragende
heather
12. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great hotel, planning on staying again in the fall. Great especially for families. Just need to get other elevator working.
Careful on balconies weird stick outs, my husband smashed his head pretty good and cut it open standing up from patio chair.
heather
Overnattede 2 nætter i maj 2024
Svar fra Oleksandra den 13. maj 2024
Dear Heather,Thank you for your positive feedback! We're thrilled to hear that you enjoyed your stay with us and are planning to return in the fall. Your safety is paramount to us, so we'll be sure to address the issue with the balcony. We appreciate you bringing it to our attention. Looking forward to welcoming you back soon!OleksandraAssistant Front Office Manager
10/10 Fremragende
Donna
10. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We love our stay here. Definitely we'll come back.
Donna
Overnattede 1 nat i maj 2024
Svar fra Diana den 11. maj 2024
Dear Donna,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind regards,Diana PirguluievaGuest Experience Manager
10/10 Fremragende
CHRISTOPHER
Rejste med familie og småbørn, Rejste med kæledyr
8. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The Breakfast was delicious. The beds were very comfortable and the pool was perfect for our kids.
CHRISTOPHER
Overnattede 2 nætter i maj 2024
Svar fra Oleksandra den 9. maj 2024
Dear Christopher, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Oleksandra Kelm Assistant Front Office Manager
10/10 Fremragende
Kingsley
8. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Kingsley
Overnattede 1 nat i marts 2024
Svar fra Oleksandra den 9. maj 2024
Dear Kingsley, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Oleksandra Kelm Assistant Front Office Manager
10/10 Fremragende
Jack
Rejste med familie
5. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful hotel and friendly staff. First class. All ammenities including two hot tubs, heated pool and sauna. Loved it and would stay again.
Jack
Overnattede 1 nat i april 2024
Svar fra Oleksandra den 6. maj 2024
Dear Jack,Thank you so much for this wonderful review. We are so glad that you had a fun ski trip!It is great to hear that our location and your suite were convenient and comfortable and that our team here were able to make you feel at home.We look forward to seeing you next time!Best Wishes,OleksandraAssistant Front Office Manager
6/10 Okay
Brenton
Rejste med familie
4. maj 2024
Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Good. Breakfast was nice but very basic. Unfortunately only one of two elevators were working leading to long waits and crowded rides
Brenton
Overnattede 3 nætter i maj 2024
Svar fra Oleksandra den 6. maj 2024
Dear Brenton,We are sorry that some aspects of your stay with us were below your expectations.Please be sure that we are working on it.Best Wishes,OleksandraAssistant Front Office Manager
10/10 Fremragende
Michele
Rejste med familie
4. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We had a wonderful stay. Buffet breakfast included with our stay was okay but everything else about the hotel was excellent.
Michele
Overnattede 2 nætter i maj 2024
Svar fra Oleksandra den 9. maj 2024
Dear Michele, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Oleksandra Kelm Assistant Front Office Manager
10/10 Fremragende
ANGEL
2. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Everything great
ANGEL
Overnattede 4 nætter i april 2024
Svar fra Farida Samedzade den 3. maj 2024
Dear Angel,Thank you for choosing to stay with us and we are glad to hear that your stay was memorable.We are looking forward to welcome you back again.Warm Regards,Farida S.Guest Experience Manager
10/10 Fremragende
LEO
1. maj 2024
Staff great. Maintainence person great.
LEO
Overnattede 1 nat i april 2024
Svar fra Farida Samedzade den 3. maj 2024
Dear Leo,Thank you for your amazing rating. Staff satisfaction is our first priority and we are happy that team was able to make your stay memorable.We are looking forward to welcome you back again.Farida S.Guest Experience Manager
10/10 Fremragende
Michele, Pittsburgh
1. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Michele
Overnattede 3 nætter i marts 2024
Svar fra Farida Samedzade den 3. maj 2024
Dear Michele,Thank you for your amazing rating. We are looking forward to welcome you back again. Farida S.Guest Experience Manager
10/10 Fremragende
Homa
29. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Homa
Overnattede 2 nætter i april 2024
Svar fra Farida Samedzade den 3. maj 2024
Dear Homa,Thank you for your amazing rating. We are looking forward to welcome you back again. Farida S.Guest Experience Manager
10/10 Fremragende
Bruce
Rejste i en gruppe
28. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Hotel was excellent.Ony one elevator so had to wait awhile.
Bruce
Overnattede 2 nætter i april 2024
Svar fra Farida Samedzade den 3. maj 2024
Dear Bruce,Thank you for your amazing rating. We are happy that you enjoyed your stay and apologies for inconvenience regarding elevator, we are working hard to fix it. We are looking forward to welcome you back again. Farida S.Guest Experience Manager
10/10 Fremragende
Ravinesh
Rejste med familie og småbørn
27. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great place
Ravinesh
Overnattede 1 nat i april 2024
Svar fra Farida Samedzade den 3. maj 2024
Dear Ravinesh,Thank you for your amazing rating. We are looking forward to welcome you back again. Farida S.Guest Experience Manager
10/10 Fremragende
RANJNI
Rejste med familie
25. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Rooms were spotless, and the facilities were well-maintained. Friendly staff and breakfast was great. Only parking is expensive $40 per night ?
RANJNI
Overnattede 1 nat i april 2024
Svar fra Farida Samedzade den 3. maj 2024
Dear Ranjni,Thank you for your feedback.We are happy that you enjoyed your room, hotel facilities, breakfast and our services. For parking we are trying to offer comparatively similar prices as near by parkings considering that it is located in undergrounds of hotel. Sometimes we do have offers with parking, please do not hesitate to contact reception in advance upon your future bookings.Warm Regards,Farida S.Guest Experience Manager
10/10 Fremragende
Hye Soon
25. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The lady who works front desk was very kind.
and housekeeper was kind too
Thank you
Hye Soon
Overnattede 2 nætter i april 2024
Svar fra Elisa den 27. apr. 2024
Dear valued guest,thank you so much for your great review of our hotel!We will pass on your feedback to the relevant departments and hope to welcome you back here in Whistler soon!Best regardsElisa StoesserGuest Experience Manager
10/10 Fremragende
Ira
24. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
everything was great
Ira
Overnattede 1 nat i april 2024
Svar fra Farida Samedzade den 24. apr. 2024
Dear Valued Guest,Thank you for your amazing rating.We are looking forward to welcome you back again.Warm Regards,Farida S.Guest Experience Manager
10/10 Fremragende
Sarah
Rejste med familie
24. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Friendly and helpful staff. Quiet and calm area.
Sarah
Overnattede 3 nætter i april 2024
Svar fra Farida Samedzade den 24. apr. 2024
Dear Valued Guest,Thank you for your amazing rating.We are looking forward to welcome you back again.Warm Regards,Farida S.Guest Experience Manager
10/10 Fremragende
Antonietta Di
24. apr. 2024
Great location, friendly staff
Antonietta Di
Overnattede 2 nætter i april 2024
Svar fra Farida Samedzade den 24. apr. 2024
Dear Valued Guest,Thank you for your amazing rating.We are looking forward to welcome you back again.Warm Regards,Farida S.Guest Experience Manager
2/10 Forfærdeligt
Margo
Rejste med familie
24. apr. 2024
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Room was very nice - mix up with reservation poorly handled. Very disappointing lack of support for customer. Ruined the experience.
Margo
Overnattede 1 nat i april 2024
Svar fra Farida Samedzade den 24. apr. 2024
Dear Margo,Thank you for your feedback.Kindly note, that upon check in team inquired about your second room since you made two bookings. Upon realizing that you made two reservations by mistake, team did their very best to assist you.We are happy that you enjoyed your room and hope to welcome you back again.Warm Regards,Farida S.Guest Experience Manager
8/10 Udmærket
Jie
24. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Jie
Overnattede 1 nat i april 2024
Svar fra Elisa den 26. apr. 2024
Dear Jie,thank you so much for your positive rating of our hotel!We hope to welcome you back again soon here in Whistler.Best regards,Elisa StoesserGuest Experience Manager
10/10 Fremragende
Rhodora
23. apr. 2024
Amazing hotel !! our rooms were upgraded. It’s reasonable w/ breakfast included. We had a great stay .!
Rhodora
Overnattede 1 nat i april 2024
Svar fra Farida Samedzade den 24. apr. 2024
Dear Valued Guest,Thank you for your amazing rating.We are happy that you enjoyed your room, breakfast and your stay in general was memorable. We are looking forward to welcome you back again.Warm Regards,Farida S.Guest Experience Manager
10/10 Fremragende
Ashlyn
Rejste i en gruppe
23. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
.
Ashlyn
Overnattede 1 nat i april 2024
Svar fra Farida Samedzade den 24. apr. 2024
Dear Valued Guest,Thank you for your amazing rating.We are looking forward to welcome you back again.Warm Regards,Farida S.Guest Experience Manager
10/10 Fremragende
Hector Javier
Rejste med partner
23. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overall good
Hector Javier
Overnattede 1 nat i april 2024
Svar fra Farida Samedzade den 24. apr. 2024
Dear Valued Guest,Thank you for your amazing rating.We are looking forward to welcome you back again.Warm Regards,Farida S.Guest Experience Manager
10/10 Fremragende
Kiho
22. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Arrived a few hours early before check in time but the front staff offered us a room that was ready and let us check in the room. They also upgraded our room. We had a great stay!
Kiho
Overnattede 1 nat i april 2024
Svar fra Mahmoud Abdellatief - Guest Experience Manager den 22. apr. 2024
Dear Kiho, Thank you for your amazing rating. We are really happy to know that you enjoyed your stay at Pan Pacific whistler Village center . We looking forward to welcoming you again. Thank you,
10/10 Fremragende
Marlene
Rejste med partner
21. apr. 2024
Breakfast okay for selection but what was there was good
Marlene
Overnattede 2 nætter i april 2024
Svar fra Mahmoud Abdellatief Guest Experience Manager den 22. apr. 2024
Dear Marlene, Thank you for your amazing rating. We are really happy to know that you enjoyed your stay at Pan Pacific whistler Village center . We looking forward to welcoming you again. Thank you,
10/10 Fremragende
David
21. apr. 2024
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Great hotel
David
Overnattede 2 nætter i april 2024
Svar fra Mahmoud Abdellatief Guest Experience Manager den 22. apr. 2024
Dear David, Thank you for your amazing rating. We are really happy to know that you enjoyed your stay at Pan Pacific whistler Village center . We looking forward to welcoming you again. Thank you,
10/10 Fremragende
Amy
Rejste med familie og småbørn
21. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter
In general we were very happy with the hotel. Most of the staff are very friendly, except one lady from the Raven. It’s very close to the gondolas and everything is quite easy.
Amy
Overnattede 6 nætter i april 2024
Svar fra Mahmoud Abdellatief Guest Experience Manager den 22. apr. 2024
Dear Amy, Thank you for your amazing rating. We are really happy to know that you enjoyed your stay at Pan Pacific whistler Village center . We looking forward to welcoming you again. Thank you,
10/10 Fremragende
RODRIGO
21. apr. 2024
RODRIGO
Overnattede 1 nat i april 2024
Svar fra Diana den 11. maj 2024
Dear Rodrigo,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind regards,Diana PirguluievaGuest Experience Manager
10/10 Fremragende
AIMANVIR
19. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
AIMANVIR
Overnattede 2 nætter i april 2024
Svar fra Elisa den 20. apr. 2024
Dear valued Guest,thank you for the great review of our hotel!We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Elisa StoesserGuest Experience Manager
10/10 Fremragende
Derek
18. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Close enough to the centre but very quiet
Derek
Overnattede 2 nætter i april 2024
Svar fra Elisa den 20. apr. 2024
Dear Derekthank you for the positive review of our hotel!We are glad that you enjoyed our location.We hope to see you again soon here in Whistler.Sincerely, Elisa StoesserGuest Experience Manager
10/10 Fremragende
?
Rejste med familie og småbørn
18. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I love this place. Everything was perfect. Staff was really kind. I will be back soon.
I can not say anything anymore.
?
Overnattede 2 nætter i april 2024
Svar fra Elisa den 20. apr. 2024
Dear valued Guest,thank you for the great review of our hotel!We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Elisa StoesserGuest Experience Manager
10/10 Fremragende
Amy
18. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Amy
Overnattede 2 nætter i april 2024
Svar fra Elisa den 20. apr. 2024
Dear Amy,thank you for the great review of our hotel!We hope to welcome you back soon.Sincerely, Elisa StoesserGuest Experience Manager
10/10 Fremragende
Jane
15. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Jane
Overnattede 1 nat i april 2024
Svar fra Ruslan, Pan Pacific Whistler den 17. apr. 2024
Dear Jane,Thank you for your best rate for us!Hope to see you again soon!Sincerely yours,
10/10 Fremragende
Charlie
Rejste med familie og småbørn
15. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel went over and above to accomodate us early when one of our party fell ill.
Charlie
Overnattede 1 nat i april 2024
Svar fra Ruslan, Pan Pacific Whistler den 17. apr. 2024
Dear Charlie,Thank you for your perfect feedback! I hope you enjoyed your stay and see you soon again!Sincerely,
10/10 Fremragende
Alejandro
Rejste med familie
11. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent place to stay for our family that includes 4 kids. Very good set up, location and amenities. Definitely would recommend and would return.
Alejandro
Overnattede 4 nætter i april 2024
Svar fra Farida Samedzade den 12. apr. 2024
Dear Alejandro,Thank you for your excellent feedback.We are happy that you enjoyed hotel location, amenities and your stay in general was enjoyable.We are looking forward to welcome you back again.Warm Regards,Farida S.Guest Experience Manager
10/10 Fremragende
Alicia
9. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Alicia
Overnattede 2 nætter i april 2024
Svar fra Ruslan, Pan Pacific Whistler den 10. apr. 2024
Dear Alicia,Thank you for your best mark for us.We are happy to see that you enjoyed your stay and hope to see you again in the future!Sincerely yours,
10/10 Fremragende
John
Rejste med familie
4. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
We loved our stay at the Pan Pacific Village Center. The service was superb and location perfect for our ski vacation. Whistler and our stay was near perfect.
John
Overnattede 6 nætter i marts 2024
Svar fra Oleksandra den 4. apr. 2024
Dear John, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Oleksandra Assistant Front Office Manager
10/10 Fremragende
Benjamin
Rejste i en gruppe
3. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great quiet corner for the busy Village. Jacuzzi, bar and ski valet were some of the great experience.
Benjamin
Overnattede 2 nætter i marts 2024
Svar fra Oleksandra den 4. apr. 2024
Dear Benjamin, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Oleksandra Assistant Front Office Manager
10/10 Fremragende
Helen HK
Rejste med familie
2. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Enjoyed our stay very much thanks to great service/amenities and spacious room. Will definitely be coming back.
Helen HK
Overnattede 1 nat i april 2024
Svar fra Oleksandra den 3. apr. 2024
Dear Helen,Thank you for your loyalty and for choosing to stay with us!We look forward to welcoming you back for another memorable stay in the future.Warm regards,Oleksandra Assistant Front Office Manager
10/10 Fremragende
Karen
1. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Karen
Overnattede 1 nat i marts 2024
Svar fra Oleksandra den 3. apr. 2024
Dear Karen,Thank you for the great ranking of our hotel.Warm regards,Oleksandra Assistant Front Office Manager
8/10 Udmærket
Barbara
30. mar. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
.
Barbara
Overnattede 1 nat i marts 2024
Svar fra Ruslan, Pan Pacific Whistler den 31. mar. 2024
Dear Barbara,Thank you for your good rate for us and hope to see you again in the future!Sincerely,
10/10 Fremragende
Lei
Rejste med familie
29. mar. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The breakfast was served at convenience. The kids loved the afternoon snacks and drinks. It was so thoughtful and sweet. The whole property was well maintained and staff were welcoming and warmhearted. The best thing is that we can pick up skis at the other Pan Pacific location which is right next to Gondola.
Lei
Overnattede 2 nætter i marts 2024
Svar fra Ruslan, Pan Pacific Whistler den 31. mar. 2024
Dear Lei,Thank you for you perfect feedback! It's nice to see that you had a wonderful stay with us. I hope to see you again soon!Warm regards,
10/10 Fremragende
Phillip
27. mar. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Phillip
Overnattede 1 nat i marts 2024
Svar fra Elisa den 28. mar. 2024
Dear Philip,thank you so much for your positive review!We are looking forward to welcoming you back in Whistler soon.Best regards,Elisa StoesserGuest Experience Manager
10/10 Fremragende
Bradley
Rejste med familie, Rejste med kæledyr
25. mar. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
All good
Bradley
Overnattede 6 nætter i marts 2024
Svar fra Oleksandra den 26. mar. 2024
Dear Bradley,Thank you for your excellent ranking of our hotel.We wish to welcome you back soon.Best regards,OleksandraAssistant Front Office Manager
4/10 Dårligt
Michael, Honolulu
20. mar. 2024
Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Three years in a row-at least one of two elevators has been out of service. Paying almost $1000 a night for a 5th floor walk up is not appropriated.
Michael
Overnattede 6 nætter i marts 2024
Svar fra Farida Samedzade den 20. mar. 2024
Dear Mr. Michael,Thank you for sharing your feedback and we are truly sorry for inconvenience that caused you due to one of elevators being our of service. While waiting for couple of new parts, we are working hard to resolve it as soon as possible. If there is anything we can do for you please do not hesitate to contact us.Warm Regards,Farida SGuest Experience Manager