Dear Christian, Greetings from sunny & beautiful Lugano. Thank you for your kind review! I am very glad that you appreciated your stay at the Swiss Diamond Hotel and enjoyed in particular the excellent service provided at our restaurant. I am really pleased to read such a beautiful comment! We are already looking forward to welcome you back soon! Kind regards, Andrea Modesti General Manager Swiss Diamond Hotel Lake Lugano

Dear Jens, Warm greetings from Lugano! Thank you for posting a review about your recent stay. I assumed you are disappointed with your overall experience and we would be grateful to learn more about your evaluation since there are no details or comments. Kind regards, Andrea Modesti General Manager Swiss Diamond Hotel Lake Lugano

Dear Valued Guest, Greetings from beautiful Lugano! Thank you very much for your preference and for posting a nice review about your recent visit to Swiss Diamond. We are pleased to learn that you have appreciated your overall experience with us. We look forward to hosting you again in the near future. Sincerely, Andrea Modesti General Manager Swiss Diamond Hotel Lake Lugano.

Dear Valued Guest, Good afternoon & greetings from sunny Lugano. Thank you for choosing our property following your recent visit in Ticino. We are genuinely appreciative of your kind feedback and happy as well to take on board your constructive criticism. We truly look forward to hosting you again in the near future. Best regards, Andrea Modesti General Manager Swiss Diamond Hotel Lake Lugano

Dear Thomas, Greetings from sunny Lugano! Thank you for taking the time to write a review following your recent stay with us, here at Swiss Diamond Hotel. All guest correspondence, weather if positive or negative, is read with true interest and all matters are shared with our management team with the aim of improving the services we offer. It was with great disappointment that I learned your dissatisfaction with the hotel. Our top priority is to ensure that each customer is fully satisfied and I express concern and disappointment that you did not have a positive experience. We are sorry that you did not quite appreciate the style and decor of our property. Undoubtedly, our hotel, like any other, may not reflect the tastes and preferences of each guest, but we are honoured to receive every day many significant appreciations from our customers. As regards breakfast, we do acknowledge your constructive criticism. I am sorry if you were not fully satisfied on this occasion, nevertheless I hope we will have the opportunity to regain your confidence in our service on a future occasion. Yours Sincerely, Andrea Modesti General Manager Swiss Diamond Hotel Lake Lugano

Dear Mrs Sally,greetings from Lake Lugano! Thank you for sharing your opinion about your recent stay at the Swiss Diamond Hotel. We hope to have the chance to see you again in the next future!Kind regards,Sabrina Goffredo - Reservations Manager

Dear Mr. Arash,thank you for sharing your experience from your recent stay with us at our Swiss Diamond Hotel in Lugano.We are pleased to learn that you had an enjoyable stay.Kind regards,Sabrina Goffredo - Reservations Manager

Dear Mr. Patrice,thank you for sharing your opinion about your stay at the Swiss Diamond Hotel. We are glad to hear that we satisfied your overall experience with us; we will be honored to have you back here next time your travel will bring you to Lugano. Best Regards,

Dear Mr. Moises,greetings from Lake Lugano! Thank you for spending your time to write your feedback about your stay, we are really thankful. We do really hope that you will have the chance to come and visit us again in the next future! Best Regards,

Dear Mr. Amir,thank you for choosing Swiss Diamond Hotel for your stay. We are glad to learn that you enjoyed it, and we do hope to have the chance to see you again on another occasion! Best regards,

Gentile Sig. Giovanni,la ringraziamo per la recensione sul suo soggiorno; siamo felici che abbia avuto un'esperienza positiva. Speriamo di darle nuovamento il benvenuto sulle rive del lago di Lugano, Cordiali Saluti

Dear Mrs. Ruth,thank you for the beautiful review about your stay at our property, it means a lot for us! We hope to have the chance to welcome you again for a beautiful experience on the shores of Lake Lugano! Best Regards,

Dear Mr. Abetare,thank you for sharing your opinion about your stay at the Swiss Diamond Hotel; we are pleased to learn that you had an enjoyable stay, and we hope to see you again in the future! Best Regards,

Dear Mr. Simone,thank you for sharing your impressions about your stay; we are very happy to learn that you enjoyed it and we do really hope to see you again in the next future! Best Regards,

Dear Mr. Michael,thank you for spending your time to share your feedback about your stay at the Swiss Diamond Hotel. We are glad to hear that we satisfied your overall experience with us. Best Regards,

Dear Mrs. Gina,thank you for sharing your feedback about your experience at the Swiss Diamond Hotel; we are pleased to learn that you had a pleasant stay. Best Regards,

Dear Mr. Luca,thank you for spending your time to write your feedback about your experience at our property. We are really thankful for the score you attributed to our services. Looking forward to welcome you again, Best Regards,

Dear Mr. David,thank you for spending your time to share your impressions; we are pleased to learn that you had a pleasant stay and we hope to see you soon in the next future! Best regards,

Dear Guest,Thank you for sharing your experience from your recent stay with us at our Swiss Diamond Hotel in Lugano.We are very pleased to read that you and your family had an enjoyable stay.Thank you for highlighting so many positive elements about our hotel. Positive reviews such as yours will always serve as a great motivation to the team.We will all look forward to the pleasure of welcoming you back in the not-too-distant future.With all our very best wishes,Best RegardsAndrea FerrariGeneral Manager

Dear Guest,Thank you for sharing your experience from your recent stay with us at our Swiss Diamond Hotel in Lugano.We are very pleased to read that you and your family had an enjoyable stay.Thank you for highlighting so many positive elements about our hotel. Positive reviews such as yours will always serve as a great motivation to the team.We will all look forward to the pleasure of welcoming you back in the not-too-distant future.With all our very best wishes,Best RegardsAndrea FerrariGeneral Manager

Dear Guest,Thank you for sharing your experience from your recent stay with us at our Swiss Diamond Hotel in Lugano.We are very pleased to read that you and your family had an enjoyable stay.Thank you for highlighting so many positive elements about our hotel. Positive reviews such as yours will always serve as a great motivation to the team.We will all look forward to the pleasure of welcoming you back in the not-too-distant future. We do not provide irons in the rooms for safety reasons and in case it is needed to iron we provide the service for our guests. With all our very best wishes,Best RegardsAndrea FerrariGeneral Manager

Dear Guest, Warm greetings from Swiss Diamond Hotel! Thank you for your preference in selecting our hotel for your holiday in Ticino and for sharing your impressions about your overall experience. We highly consider all guest comments, whether if positive or negative and all critical points are carefully analyzed and shared with the management team with the aim of improving our quality standards, therefore we are grateful for your valued support. We are happy as well to take on board any suggestions to improve our services and customer satisfaction. It is our top priority to make sure that every guest who stays here feel at ease and have an amazing and memorable experience. We hope that the positive aspects will be the lasting memory of your stay with us. We are sorry that you were not 100% satisfied on this occasion, nevertheless we hope you will allow us the opporunity of regaining your faith in the high level of hospitality we strive to offer to our guests. Yours sincerely, Andrea Ferrari General Manager

Dear Guest,We thank you for taking the time to share your experience following your stay with us. We are happy to read that you enjoyed it but still regret that your experience and feeling were not fully satisfactory.We do hope we will have the opportunity to welcome you back in the future.Best RegardsAndrea FerrariGeneral ManagerSwiss Diamond Hotel Lake Lugano

Dear Guest,Thank you for sharing your experience from your recent stay with us at our Swiss Diamond Hotel in Lugano.We are very pleased to read that you ahad an enjoyable stay.Thank you for highlighting so many positive elements about our hotel. Positive reviews such as yours will always serve as a great motivation to the team.We will all look forward to the pleasure of welcoming you back in the not-too-distant future.With all our very best wishes,Best RegardsAndrea FerrariGeneral Manager

Dear Guest,Thank you for sharing your experience from your recent stay with us.It is our constant goal at Swiss Diamond Hotel Lake Lugano to provide an excellent vacation experience to each and every one of our valued guests, hence it deeply saddened us, when we read that for you, we have not achieved our objective.While we realize that we cannot undo the experience that you had during your stay, we do hope that you will in due course provide us with another chance to welcome you back to our hotel.With all our very best wishes,Andrea FerrariGeneral ManagerSwiss Diamond Hotel Lake Lugano

Dear Guest,Thank you for taking the time to share your experience and for sharing such a beautiful picture of our place. Our team takes great pride in providing exceptional service and we are glad to hear that you enjoyed the many services our hotel has to offer.Thank you for choosing Swiss Diamond Hotel Lake Lugano and we look forward to welcoming you back in the near future.Yours sincerely,Andrea Ferrarigeneral Manager

Dear Guest,Thank you for sharing your feedback regarding your recent stay at Swiss Diamond Hotel Lake Lugano.We appreciate your feedback and hope that you will give us another opportunity to host you again in the future.Kind RegardsAndrea FerrariGeneral Manager

Dear Guest,Thank you so much for sharing your outstanding review of your stay experience at Swiss Diamond Hotel Lake Lugano. We are thrilled to hear that your stay was satisfying.We sincerely appreciate your kind words, and we are already looking forward to welcoming you back in the not too distant future. Please don't hesitate to reach out to us whenever you plan your next visit to Lugano. Until then, we wish you all the best and safe travels.Best RegardsAndrea FerrariGeneral Manager

Dear Guest,Thank you for your feedback on your recent stay. We apologize for the issues you encountered. Your comments will be shared with our management team for improvements. Furthermore, we are sorry for any inconvenience caused.Should you choose to return to Lugano, please let us know, and we will ensure that your stay is nothing short of exceptional.Yours sincerelyAndrea FerrariGeneral Manager

Dear Guest,Thank you so much for sharing your review of your stay experience at Swiss Diamond Hotel Lake Lugano. We are happy you had nice stay with us and and we are already looking forward to welcoming you back in the not too distant future.Until then, we wish you all the best and safe travels.Warm regards,Andrea FerrariGeneral Manager

Dear Guest,Thank you for taking the time to share your thoughts regarding your recent visit to The Swiss Diamond Hotel Lake Lugano..We are sorry to hear you did not have a positive experience during your last visit - we are constantly striving to improve and ensure each of our guests has the best possible stay.We hope that we may have the opportunity to welcome you back to our hotel on a future occasion so that we may endeavor to restore your confidence in us. With my best personal regards,Andrea Ferrarigeneral manager

Dear Guest,Thank you very much for taking the time to share your feedback regarding your experience at Swiss diamond hotel Lake Lugano.We genuinely value and appreciate your feedback and are very happy you enjoyed a memorable experience with us.I hope it will not be too long before we have the pleasure of welcoming you back.Best regardsAndrea Ferrari

Dear Guest,Thank you very much for taking the time to share your feedback regarding your experience at Swiss Diamond Hotel in Lugano.We genuinely value and appreciate your feedback and are very happy you enjoyed your stay at us.Hoping to have you with us soon again,Best RegardsAndrea Ferrari

Dear Guest,Thank you for your kind feedback and we are delighted that you had such a good stay. Hoping you will be at us soon to enjoy your time,Best regardsAndrea Ferrari

Dear Guest,Thank you for your review and I am very pleased that you enjoyed your time with us and the service that you received. We hope to welcome you back again at some stage in the future.Best RegardsAndrea FerrariGeneral Manager

Dear Guest,Thank you very much for taking the time to share your feedback regarding your experience at Swiss Diamond Hotel lake Lugano.We genuinely value and appreciate your feedback and are happy you enjoyed a good experience with us.I hope it will not be too long before we have the pleasure of welcoming you back.Kind RegardsAndrea FerrariGeneral Manager

Dear Guest,What a wonderful Surprise! Your words of encouragement, which make us feel proud of what we do.We are mainly about people connecting with people and knowing that our team is on the ball makes us amazing.It is great to know that we were able to provide you with the highest levels of service.Our objective is that every customers that walks through our doors is able to have a similar experienceWe hope you give us the opportunity to serve you again soonKind regardsAndrea FerrariGeneral Manager

Dear guest,Thank you for taking the time to give us your feedback, your thoughts are really important to us.At the Swiss Diamond Hotel we want to provide the same luxurious experience to all our guests and I am really sorry to hear that, we were not able to achieve your expectations. I am really sorry that you were not satisfy with our breakfast, you can be reassure I have shared your comments with all our team and especicially our breakfast team.We hope you will give us another chance on your next stay in Lugano and we will do our best to make your stay at the level all our guests deserve.Best RegardsAndrea FerrariGeneral Manager

Dear Guest,Thank you very much for taking the time to reflect on your stay and evaluate the satisfaction of your experience at our hotel.I am very pleased to hear that you have enjoyed your stay.Thank you once again for sharing your valuable thoughts, and we hope to welcome you again soon for another nice experience.Best regardsAndrea FerrariGeneral ManagerSwiss Diamond Hotel Lake Lugano

Dear Guest,Thank you very much for your feedback.I am very pleased to hear that you have enjoyed the stay at our hotel.We hope to welcome you again soon for another nice experience.Best regardsAndrea FerrariGeneral ManagerSwiss Diamond Hotel Lake Lugano

Dear Robert, Good morning from sunny Lugano! Thank you very much for sharing your feedback regarding your recent stay at the Swiss Diamond Hotel. We are glad you enjoyed every aspect of your experience and we hope to have the chance to welcome you back soon. Sincerely, Andrea Modesti General Manager Swiss Diamond Hotel Lake Lugano

Dear Sal, Good morning from sunny Lugano! Thank you very much for sharing your amazing feedback regarding your recent stay at the Swiss Diamond Hotel. We are glad you enjoyed every aspect of your experience and we hope to have the chance to welcome you back soon. Sincerely, Andrea Modesti General Manager Swiss Diamond Hotel Lake Lugano