3 udendørs pools, hytter (tillægsgebyr), parasoller

Anmeldelser af SereS Springs Resort & Spa Singakerta

5 out of 5
SereS Springs Resort & Spa Singakerta
Banjar Jukut Paku Singakerta, Ubud

Anmeldelser

9,6

Enestående

Bedømmelse på 10 − Fremragende. 319 af i alt 397 anmeldelser" "
Bedømmelse på 8 − Udmærket. 52 af i alt 397 anmeldelser" "
Bedømmelse på 6 − Okay. 17 af i alt 397 anmeldelser" "
Bedømmelse på 4 − Dårligt. 6 af i alt 397 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 3 af i alt 397 anmeldelser" "

9,6/10

Rengøring

9,6/10

Service og personale

9,2/10

Faciliteter

9,4/10

Overnatningsstedets tilstand og faciliteter

9,6/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Pernille

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Nice spa hotel
Nice people working there. Restaurant/food could be better. Our room was unbelievable. Would recommend this to everybody, who is going for a spa treatment. We stayed in one of the houses, and not at the hotel.
Overnattede 2 nætter i oktober 2022
Svar fra Front Office Manager den 23. okt. 2022
Dear Pernille,Thank you to send us review with highest score. Very much appreciated you give us constructive feedback with regard to the restaurant.Hope we able to serve you another time at our resort.Best Regards,Kunto SunarhadiFront Office Manager

10/10 Fremragende

Peter V.

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i juli 2022
Svar fra Front Office Manager den 6. aug. 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Fremragende

Mikkel

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fantastisk sted
Fantastisk oplevelse. Vi blev mødt med smil og venlighed ligemeget hvor vi gik. Poolen er ikke stor men der er dejlig udsigt og stedet er meget intimt.
Overnattede 5 nætter i oktober 2018
Svar fra Nyoman P den 22. okt. 2018
Dear Mikel, Thank you for your excellent score and sharing your good experience to other travelers. Our main goal is to make our guests happy and we are so proud of our team who had worked hard to make sure that you were well taken care of. Look forward to welcoming you back! With Best Regards,

10/10 Fremragende

Christine

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Helt fantastisk hotel, med et fantastisk sødt personale der var behjælpelig med alt! Ok mad i forhold til det er hotel, med et godt udvalg til morgenmaden. Dejlig pool og lækre facilitteter.
Overnattede 6 nætter i september 2018
Svar fra Nyoman P den 28. sep. 2018
Dear Christine, Thank you so much for your excellent comments and sharing your experience in public. We are so proud to be able to make your holiday enjoyable and memorable. Look forward to welcoming you back! With Best Regards,

10/10 Fremragende

Birger Møller

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Value for money. High quality and service
It is a brand new hotel. From 2017 - the rooms are top Luxury. The staff are very serviceminded. Our son had a little acident in the swimmingpool and they try to do all they could, to help us. It is very clean everywhere. Everybody are smiling and friendly. The arrange Pick up service in the airport and it was perfect and easy. The menu in the restaurant are limited. But they have a sister hotel in ubud center, where they Can give you free transfer to. The reception staff want to help you with all your needs. The pool is not big. We Can highly recomand it.
Overnattede 5 nætter i juli 2018
Svar fra Nyoman P den 27. jul. 2018
Dear Birger Moller, Thank you for spending your valuable time to write an excellent score which is highly appreciated and means a lot for us. We are so glad to hear that you liked our Resort and the moment with us. Look forward to welcoming you back! With Best Regards,

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Super lækkert hotel, hvor servicen var i top. Rejste med baby på 9 måneder. Vi havde direkte pooladgang, hvilket var rigtig godt. Flot udsigt udover rismarkerne. Hotellet ligger for sig selv, og der er ingen restauranter omkring. Der kunne godt være bedre menukort på hotellet. Der er gratis shuttle bus ind til Ubud, og det tager ca. 15 min.
Overnattede 5 nætter i juni 2018
Svar fra Nyoman P den 10. jul. 2018
Thank you for staying with us and your review is highly appreciated. Since our occupancy is start ramping up we plan to increase our menu selections. Look forward to welcoming you back! Regards,

10/10 Fremragende

Evan James

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Loved our time at SereS, friendly staff, great food and lovely facilities. Great for our couples getaway, would be a great spot for families.
Overnattede 4 nætter i januar 2024

10/10 Fremragende

Ilker

Rejste med familie, Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We had the room with a private pool and a view to the Forrest. It was very clean and nice. My wife got sick and everyone treated us very well the staff was very very friendly and nice to us. The only thing I could complain maybe was the breakfast, not many options as I am used to in 5 star hotels, but this was not a big problem.
Overnattede 7 nætter i april 2024

10/10 Fremragende

sachiko

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
スタッフの方はとても親切で、英語があまり話せなくてもにこやかに対応いただきました。そして、サプライズで子どもの誕生日ケーキを出していただき、大変感動しました。 施設は、プール、ジム、キッズルームのボールプール、スパを利用しました。 スパは小中学生もお願いできました。 部屋のシャワーは水圧も十分で浴槽はない部屋でしたが、天井からのシャワーが背中を温めてくれて快適でした。 ホテル内でのんびり丸2日は過ごして、 1日はウブドの街へ。 街からは車で15分ほど離れているので、タクシーをお願いする手間などあります。 街の近くのホテルと迷いましたが、 車の走行量が多く、のんびりとしたかったので 正解でした。 部屋からの景色は絶景で、どこへも行かないでホテルで過ごしたくなるほどです。 レストランは夜23時までやっていて、チェックインの日はホテルに21時過ぎに到着だったので 助かりました。 ホテルの大きさも部屋数が多過ぎず、スタッフの方も覚えてくださりとても過ごしやすかったです。 ウブドへ行く際には、また泊まりたいです。
Overnattede 4 nætter i april 2024

6/10 Okay

T

Synes godt om: Rengøring
Gut
Overnattede 3 nætter i april 2024

10/10 Fremragende

Oumarou

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Man it was the best birthday ever. They gave me complimentary cake free 5star 2 hour massage and a free dinner. I felt safe and secure. The whole staff was amazing. I will definitely be returning. Best hotel I’ve stayed in so far!
Overnattede 1 nat i april 2024

10/10 Fremragende

KASRA

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Superior..
Overnattede 1 nat i april 2024

10/10 Fremragende

Tess

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The resort was nice and comfortable and staff were friendly.
Overnattede 4 nætter i april 2024
Svar fra Front Office Manager den 6. maj 2024
Dear Tess,Thank you for sharing wonderful experience toward our products & services.I will share your positive review to all associates to motivate them providing excellent service in all the time.We look forward to welcome you back to SereS Springs Resort & Spa, Singakerta !Best Regards,Kunto SunarhadiFront Office Manager

10/10 Fremragende

Calvin

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
During my recent stay at this exceptional hotel, I was truly impressed by the impeccable service, luxurious accommodations, and attention to detail. From the moment I arrived, the staff went above and beyond to ensure my comfort and satisfaction. The room was beautifully appointed, offering stunning views and all the amenities one could desire. The dining experience was a culinary delight, showcasing a variety of delicious dishes prepared with finesse. Overall, my stay was nothing short of extraordinary, and I would highly recommend this hotel to anyone looking for a memorable and indulgent getaway.
Overnattede 4 nætter i april 2024
Svar fra Front Office Manager den 6. maj 2024
Dear Calvin,Thank you for taking the time to share your experience with us on Expedia.Com. We genuinely appreciate feedback from our guests as it helps us to improve and deliver the best possible service.We are thrilled to hear that you enjoyed the luxurious of accommodations, attention to detail, beautiful room, stunning view, amenities as well dinning experience.Once again, thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future. Best Regards,Kunto SunarhadiFront Office Manager

10/10 Fremragende

Amanda

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This property is beautiful. All the amentaties were amazing wish i could have stayed longer
Overnattede 1 nat i april 2024
Svar fra Front Office Manager den 6. maj 2024
Dear Amanda,Thank you that you had such wonderful time stay with us.We take pride in providing your personal preferences and strive even further for your Amazing Holiday in SereS Springs Resort & Spa, Singakerta.We look forward to welcoming you back to our resort in future.Best Regards,Kunto SunarhadiFront Office Manager

10/10 Fremragende

Kapil

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent service staff are good and polite.
Overnattede 7 nætter i marts 2024
Svar fra Front Office Manager den 6. maj 2024
Dear Kapil,Thank you excellent review scoreWe genuinely appreciate feedback from our guests as it helps us to improve and deliver the best possible service. Thank you for highlighted for kindess & polite of our associate. Definitely I will share with them your recognition & reward.Hope we able to serve you in the nearest futureBest Regards,Kunto SunarhadiFront Office Manager

10/10 Fremragende

Shawn

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 6 nætter i marts 2024
Svar fra Front Office Manager den 25. mar. 2024
Dear Shawn,Thank you for excellent review score and for choosing to stay with us at SereS Springs Resorts & Spa.We look forward to welcoming you back at our resort in the nearest future..

10/10 Fremragende

Harvey

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice hotel. I’d certainly recommend it for couples.
Overnattede 5 nætter i marts 2024
Svar fra Front Office Manager den 25. mar. 2024
Dear Harvey,Thank you for excellent review score and for choosing to stay with us at SereS Springs Resorts & Spa.We look forward to welcoming you back at our resort in the nearest future..

10/10 Fremragende

jalees, Hyderabad

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice place
Overnattede 4 nætter i februar 2024
Svar fra Front Office Manager den 12. feb. 2024
Dear Jalees,Thank you so much for taking the time to share excellent review score.We are absolutely thrilled that you enjoyed your stay at nice place SereS Springs Resort.Hope we able to serve you another time.Best Regards,Kunto SunarhadiFront Office Manager

10/10 Fremragende

Amirdzhon

Overnattede 3 nætter i januar 2024
Svar fra Front Office Manager den 12. feb. 2024
Dear Amirdzon,Thank You for excellent review score, and we will share your review to all associates in order to boost their motivation to do their best in serving all customer.We look forward to welcoming you another time at our resort.Best Regards,Kunto SunarhadiFront Office Manager

8/10 Udmærket

Sarah, Yokosuka-shi

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Firstly, I'll start by saying the staff at this property truly are wonderful and go above and beyond to accommodate their guests (especially the little ones), which made our stay at the hotel incredibly comfortable. However, I believe there is room for improvement on some fronts to make it a more wonderful experience for other guests. Dining: while the menu offers wide selection of cuisine and food options, the food quality was not great, mediocre at best. The fresh juices are great! House-keeping: We stayed in the pool villa. Our back doors leading into the pool area were left unlocked twice post house-keeping visits. On one occasion the door was left slightly ajar. We also had insects coming out of the sink and bath tub drains, which is probably because of the surrounding greenery but is worth mentioning for those who do not particularly love having insects in their room (mostly the bathroom). Spa: the services offered are great. I did the 90 min lomi-lomi massage, 30 min feet reflexology and 90 min hot stone. All were incredibly relaxing and I enjoyed them. However, therapists should not be banging and clanging things (like wooden bowls) while you're trying to relax. They should also speak in lower tones of voice so they don't interrupt your zen and undo the whole relaxation experience.
Overnattede 8 nætter i januar 2024
Svar fra Front Office Manager den 15. jan. 2024
Dear Sarah,Thank you for sharing your mins experience during your stay with us in order to improve our products & services. We are thrilled to hear that you enjoyed the service of our associates, the relaxing & great service of SPA. Your feedback on unlocked doors, insects and food quality has been discussed, elaborated by General Manager and address it to related Departments for follow up. Your all feedback very valuable for us to enhance our offerings and services. We appreciate your suggestions and look forward to welcoming you back for an even better experience.Best Regards,Kunto SunarhadiFront Office Manager

10/10 Fremragende

Christophe, Aspremont

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 7 nætter i december 2023
Svar fra Front Office Manager den 19. jan. 2024
Dear Christophe,Thank you for wonderful review score toward your experience in our product & service.I will share your excellent review to the rest of our associates to motivate and encourage them do their best to deliver service & product.Hope we able to welcoming you back at our Resort in the nearest future.Best Regards,Kunto SunarhadiFront Office manager

10/10 Fremragende

Kamarudin

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The villa that we booked is super nice. The service is above our expectation. Would definitely come back here again in the near future 😊.
Overnattede 4 nætter i januar 2024
Svar fra Front Office Manager den 18. jan. 2024
Dear Kamarudin,Glad to hear, you had wonderful experience stay at our resort, particularly stay at One Bedroom Villa.I would like to also take this opportunity to thank you for your kind recognition of our service and would like to come back in the near future.We are all looking forward to be serving you back soon for another memorable stay at SereS Springs Resort & Spa, Singakerta !Best Regards,Kunto SunarhadiFront Office Manager

10/10 Fremragende

CLAUDIA

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I stayed with my family in this wonderful boutique hotel and loved every moment. The staff was amazing, the spa wonderful, the beds so comfortable, the pool just right. We enjoyed it very much. Would definitely stay there again.
Overnattede 2 nætter i januar 2024
Svar fra Front Office Manager den 18. jan. 2024
Dear CLAUDIA,Greetings from SereS Springs Resort & Spa, Singakerta - Bali !Glad to read that you had a memorable stay with us and thank you so much for recognizing the genuine caring extended by our associates , wonderful Spa and comfortable our bed and enjoy priavte pool villa.I will personally share your great review and kind highlight with the entire team as I am sure it will further add an additional motivation to each and everyones of us in our daily efforts of creating memorable experiences for all our guests.Best Regards,Kunto SunarhadiFront Office Manager

10/10 Fremragende

Sidney

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i december 2023
Svar fra Front Office Manager den 27. dec. 2023
Dear Sidney,I would like to take this opportunity to thank you for choosing to stay with us and it is a great pleasure to welcome you to SereS Springs Resort & Spa, Singakerta.I would like to express our sincere gratitude for taking the time to give us excellent review score.Hope we able to serve you in the nearest future. Best Regards,Kunto SunarhadiFront Office Manager

10/10 Fremragende

Subramaniam

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The stay was great.
Overnattede 4 nætter i december 2023
Svar fra Front Office Manager den 27. dec. 2023
Dear Subramaniam,It was a great pleasure to have you staying at SereS Springs Resort & Spa, Singakerta.Thank you very much for your excellent review score.We were delighted to know how much your enjoyed your stay with us.We look forward to welcome you back to our beautiful & peaceful resort in the very near future!Best Regards,Kunto SunarhadiFront Office Manwger

10/10 Fremragende

Karim

Overnattede 1 nat i oktober 2023
Svar fra Front Office Manager den 17. nov. 2023
Dear Karim,Thank you for excellent review toward our service & product during your holiday at our resort.Hope we able to serve you another time at our beautiful resort.

10/10 Fremragende

Monica

Overnattede 2 nætter i oktober 2023
Svar fra Front Office Manager den 17. nov. 2023
Dear Monica,Thank you for your perfect review score.We are delighted to receive it, and proof all associates at SereS Springs Resort & Spa has been dedicated by providing excellent service and product.We look forward to serve you again in the nearest future while you are in Ubud.

10/10 Fremragende

ROBERTO

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
L' hotel ha la qualità che ti aspetti da questa categoria. Devo aggiungere, però, una menzione particolare per il personale, che è veramente gentile. Abbiamo pernottato nell' hotel la notte prima del compleanno di mia moglie. Beh, durante la colazione i dipendenti sono Venuti con una torta cantando Happy birthday! E io non gli avevo neanche chiesto nulla! Siamo rimasti sbalorditi
Overnattede 6 nætter i september 2023
Svar fra Front Office Manager den 25. okt. 2023
Dear Roberto,Thank you for your review. It's fantastic to hear that you were enjoy with our service quality & product. The staff who make little surprise to celebrate on your wife birthday was amazing.Thank you for choosing us, and we hope to welcome you back at our resort in the near future

10/10 Fremragende

Therese

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i oktober 2023
Svar fra Front Office Manager den 16. nov. 2023
Dear Therese,It is our privilege to know that you had an excellent review score during your stay with us.Thank you for giving us the opportunity to contribute to a memorable moment. We are more than ever encouraged to continue our journey and to deliver personalized hospitality to our guests. Certainly, we look forward to welcoming you back at SereS Springs Resort in the nearest future.

10/10 Fremragende

Errol

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The property is clean and the staff are courteous, professional, friendly and helpful. There is a nice variety of foods for breakfast that will leave you happy and well fed. The location is not within the Ubud centre but still close enough to get there quickly via car. We would certainly stay here again on our next trip to Ubud.
Overnattede 4 nætter i oktober 2023
Svar fra Kunto Sunarhadi den 17. nov. 2023
Dear Errol,We would like to thank you for choosing our hotel as your accommodation during your recent visit to this beautiful island, and taking the time to share your memorable stay with other readers.We are very pleased to read that you appreciated the assistance of our staff and enjoyed the facilities provided as well as loved the breakfast and location close to Ubud Centre.Your comments on the service provided by our associates be shared.It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to SereS Springs Resort & Spa, Singakerta.

8/10 Udmærket

HUNIN

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
전체적으로 시골 호텔 느낌
숙소는 우붓 시내에서 차로 20분 정도 떨어진곳 입니다. 그래서 시내쪽 나갈때 항시 택시 불러야 합니다 조용하고 라이스 필드를 조망하는 전망 좋운 곳에 있습니다 단 호텔 수준이 3성급 정도 이고,, 너무 친환경적이라 발에도 개미가 줄지어 다니고 있네요.
Overnattede 2 nætter i oktober 2023
Svar fra Front Office Manager den 24. okt. 2023
Dear HUNIN,Thank you for taking your valuable tie to review our resort.SereS Hotel own beautiful surrounding with natural view (rice field, jungle, river) therefore hotel will provide transportation to Ubud Centre at anytime with reasonable price USD 6/car/way within 10 - 20 minutes depending with traffic.As tropical paradise island you may encounter some wildlife, please call us if you need an assistance.As you may aware, most of our customers who stay at our 5 stars hotel give us excellent review score.Hope we have opportunity to serve you with better experience in future.

10/10 Fremragende

Marie

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Clean
Overnattede 2 nætter i september 2023
Svar fra Front Office Manager den 24. okt. 2023
Dear Marie,Thank you for your review. We're delighted to hear that you find our resort was clean and giving us such excellent review score.Hope we able to serve you another time at our beautiful resort.

10/10 Fremragende

Alana

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Had the most wonderful time, and the staff always went above and beyond every day for us.
Overnattede 5 nætter i september 2023
Svar fra Front Office Manager den 24. okt. 2023
Dear Alana,Thank you for your review. We're delighted to hear that you find our resort beautiful, with great facilities and breathtaking sunsets.We truly appreciate your compliments about our lovely and friendly staff who go the extra mile to make your stay special. We look forward to welcoming you back to our resort in the future.

10/10 Fremragende

Rajesh

Overnattede 6 nætter i september 2023
Svar fra Front Office Manager den 24. okt. 2023
Dear Rajesh,Thank you for stay with us and giving wonderful review score.We look forward to welcoming you back in the nearest future

10/10 Fremragende

Vadim

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything was absolutely amazing. Nothing to even pick on.
Overnattede 7 nætter i august 2023
Svar fra Front Office Manager den 24. okt. 2023
Dear Vadim,Thank you for wonderful review for amazing in everything during your stay at our beautiful resort.Hope we able serve you another time at SereS Springs Resort & Spa, Singkakerta

10/10 Fremragende

Bin

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We stayed in SereS spring resort for 3 nights and spent wonderful time. The staff were friendly and thoughtful, the room was clean, we especially enjoyed the buffet breakfast which had a wide variety. 3 of us stayed in a garden view villa, there were a king sized bed and an extra bed. We especially enjoyed the sunrise view on a rice field which can be seen from the balcony and private pool, and watching egrets flying over the rice fields before the sunrise. I’ll recommend this place to who want to enjoy quietness and nature during their trip to Bali.
Overnattede 3 nætter i september 2023
Svar fra Front Office Manager den 24. okt. 2023
Dear Bin,We're thrilled to hear that you had an excellent experience stay with us and that you found our friendly & thoughtful associates, clean room, with excellent buffet breakfast. In particular you were enjoy view on rice field, sunrise from the balcony.We hope to welcome you back for another great experience stay at our beautiful resort in the future.

10/10 Fremragende

Sonia

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very good!!
Overnattede 2 nætter i august 2023
Svar fra Front Office Manager den 24. okt. 2023
Dear Sonia,Thank you very much by giving us excellent review score.It shows you were happy with our service & product.Certainly, we look forward to welcoming you at back to SereS Springs Resort & Spa

10/10 Fremragende

Saleh

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Quiet
Overnattede 3 nætter i august 2023
Svar fra Front Office Manager den 24. okt. 2023
Dear Saleh,It's really great honor to receive your wonderful review score. We look forward to welcome you back at our resort in the future.

10/10 Fremragende

Dylan

Overnattede 4 nætter i august 2023
Svar fra Front Office Manager den 24. okt. 2023
Dear Dylan,Thank you for excellent review score. We look forward to welcome you back at our resort in the future.

10/10 Fremragende

Chidozie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
5 stars
I was impressed with the customer service, how accommodating all the staff are, the complimentary really good breakfast, amenities. 5 stars. I'd def stay again.
Overnattede 3 nætter i august 2023
Svar fra Front Office Manager den 24. okt. 2023
Dear Chidozie,We're delighted to hear that you enjoyed your stay at our resort, with all accommodating staff, good breakfast and amenities at 5 stars hotel level.We look forward to welcome you back at our resort in the future.

10/10 Fremragende

Lucas

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i august 2023

4/10 Dårligt

AKITOMO

Rejste med partner
Synes ikke om: Rengøring, service og personale, faciliteter
交通の便が最悪でした。ホテルが使用しているタクシー運転手からは、何度も予定を変更され、帰国日に観光先で待ち合わせした運転手が来ずに、帰りの飛行機に乗り遅れそうになりました。ウブドでは地元のタクシーとホテルが契約をしているようで、それ以外のタクシーの使用が難しい状況になっています。ホテル中心からウブドセンターまで毎回片道800Kかかり、滞在中かなりの交通費がかかりました。また、サービス自体も五つ星のホテルにふさわしいか疑問です。バスマットが新しいものに替えられていない、タオルの補充がされていないということも数回ありました。私はもう二度と使いたくないですし、知り合いにもすすめられません。
Svar fra Front Office Manager den 22. aug. 2023
Dear Akimoto,Thank you for sharing your feedback during your previous stay at our resort.With regard to transportation service, you had communicated direct with local transport driver and seems there were some miss communication among yourself and driver. Sorry you didn't contact us to assist verify and clarify the problem. Transportation price list was available at Front Desk :One way drop or pick up service to Ubud Centre only IDR 80,000Half day tour IDR 540,000Full day Tour 650,000Referring to replenish bath mat I already reported to Housekeeping Manager for improvement.Front Office Agent is available and contactable 24 hours, for any minor or major issue please let us know.We would like to ensure guest satisfaction during their stay with us.Best Regards,Kunto SunarhadiFront Office Manager

10/10 Fremragende

Ahmed

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i august 2023
Svar fra Front Office Manager den 22. aug. 2023
Dear Ahmed,Thank you for giving us excellent review score.Hope we able to serve you at our resort not in long distance time.Best Regards,Kunto SunarhadiFront Office Manager

6/10 Okay

Sharath

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
Lower villas require you to take almost 5 floors of stairs, no lift available. Steps often get wet from the water spilled by the infinity pool. And lower villas close will have lot of geckos( some of them are very big about a foot long and 4 inches wide), which made us super uncomfortable.
Overnattede 6 nætter i august 2023
Svar fra Front Office Manager den 22. aug. 2023
Dear Sharath,Thank you for taking your time to share your experience stay with us at SereS Springs Resort & Spa, Singakerta.We take note on your constructive feedback on water water spilled from overflow infinity pool. As for geckos we are unable to control it as the villas facing to the natural view and direct to the garden landscape. However to ensure the geckos is non poisoning and unable to enter into your villa as the indoor area protect 2 doors : glass door & mosquitoes nets door.Thank you and hope we able to welcoming you back at our resort.Best Regards,Kunto SunarhadiFront Office Manager

10/10 Fremragende

Shobha, Brisbane

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The property was tucked away from the hustle and bustle of Ubud. Staff were fantastic including the Spa staff. The Spring Pool was unique and private to unwind in.
Overnattede 4 nætter i juli 2023
Svar fra Front Office Manager den 11. aug. 2023
Dear Shobha,Thank you for wonderful review toward our service & product. Hope we able to serve you another time at our beautiful resort.Best Regards,Kunto SunarhadiFront Office Manager

10/10 Fremragende

Sandra

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Très bel hôtel
Sejour magique Belle chambre avec vue sur les rizieres ... lever de soleil exceptionnel sur la montagne. Qualité de la literie au top et propreté parfaite. Le petit dejeuner est très diversifié avec des nouveautés tous les jours.il est très bon et il y en a pour tous les goûts. Les piscines sont chouettes. On n'est pas tres loin de Ubud mais pas de navette par l'hôtel...pas tres cher en taxi (environ 5 euros). On recommande à 100% !
Overnattede 4 nætter i juli 2023
Svar fra Front Office Manager den 1. aug. 2023
Dear Sandra,It's become our great honor to receive such wonderful & excellent review from you.Our products & services delivery meets your expectation.I will share your review to all associates for their motivation and they will strive to provide best service towards our customers.Hope we able to serve you at our resort in the nearest future.Best Regards,Kunto SunarhadiFront Office Manager

10/10 Fremragende

Maria

Overnattede 5 nætter i juli 2023
Svar fra Front Office Manager den 22. aug. 2023
Dear Maria,Thank you for excellent review score.Hope we able to serve you at our resort in the nearest future.Best Regards,Kunto SunarhadiFront Office Manager

10/10 Fremragende

Andrea

Rejste med familie
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Loved the beautiful pool and resort overall. The breakfast buffet was excellent and the service was so attentive and personable. Much thanks to all staff and particularly Nouman, Agus, Ria and Made who made special efforts with service and personal connections.
Overnattede 6 nætter i juli 2023
Svar fra Front Office Manager den 28. jul. 2023
Dear Andrea,Thank you very much for your wonderful & excellent review.I will share your review to all of SereS Associates to give lift up their motivation to provide excellent service toward our all customer.Best Regards,Kunto SunarhadiFront Office Manager

10/10 Fremragende

Fatima Zahra

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 13 nætter i maj 2023
Svar fra Front Office Manager den 28. jul. 2023
Dear Fatima Zahra,Thank you for excellent review toward our service & product.We are SereS Springs Resort 's Associates strive for better quality & service.Hope we able to serve you another time at our beautiful resort.Best Regards,Kunto SunarhadiFront Office Manager