Thanks for staying with us, Karsten. Best regards,

Muchas gracias por dejarnos tu comentario. Estamos muy contentos de saber que tuvo una experiencia maravillosa en nuestro pequeño paraíso. Esperamos recibirlos nuevamente pronto. Saludos, Diamante K

Hi, Thank you so much to take a time and leave your opinion about us. Best regards, Diamante K

¡Hola, Soraya!Gracias por tomarte el tiempo de compartir tu reseña sobre tu última visita a Diamante K.El sargazo es un desafío en toda la región del Caribe durante los períodos de calor intenso, y estamos comprometidos a mantener nuestra bahía lo más limpia posible. Trabajamos constantemente para disminuir su impacto, sin embargo; es todo un reto cuando la cantidad demasiada. La ducha al aire libre es parte del encanto distintivo de nuestro hotel, pero también ofrecemos duchas dentro de las habitaciones para mayor comodidad y privacidad de nuestros huéspedes.En cuanto a los precios del restaurante y hotel, están en línea con la calidad y la ubicación del establecimiento. Nuestro restaurante ha sido reconocido como uno de los mejores de la zona y nos esforzamos por ofrecer una experiencia culinaria excepcional a precios competitivos.Lamentamos que la experiencia no haya cumplido con las expectativas en esta ocasión, pero esperamos que en el futuro podamos demostrar la calidad y el valor que ofrecemos a nuestros huéspedes.Saludos,

Dear Kimberley,Thank you for sharing your review.We deeply regret the overbooking situation that occurred on the day of your arrival; this is not a common occurrence at our hotel. We understand your disappointment and frustration, especially considering the option you had selected. Please accept our sincerest apologies for any inconvenience caused, and we hope to have the opportunity to welcome you in the future.Sincerely

Dear Amber,Thank you for sharing your experience with us! We're delighted to hear that you enjoyed our beachfront location and found the landscape beautiful. Our staff always strives to provide friendly and attentive service to our guests.We appreciate your feedback regarding the availability of coffee in the rooms and the restaurant's opening hours. We'll take note of this to see how we can improve and better accommodate our guests' needs in the future. It's great to know that you were still able to get your coffee earlier and that the bike ride to Tulum ruins was convenient for you.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Best regards,

¡Hola, Luis!Gracias por compartir tu experiencia con nosotros. Nos llena de alegría saber que encontraste nuestro hotel espectacular y perfectamente integrado en el paisaje. En Diamante K, nos esforzamos por ofrecer un entorno que armonice con la belleza natural que nos rodea, y es gratificante saber que este aspecto fue apreciado durante tu estancia.Tus amables palabras sobre nuestro personal significan mucho para nosotros. Nos esforzamos por ofrecer un servicio excepcional y una atención personalizada a cada uno de nuestros huéspedes. Saber que nuestro equipo fue calificado con un 10 nos llena de orgullo y nos motiva a seguir brindando experiencias memorables a todos los que nos visitan.Esperamos tener el placer de recibirte nuevamente muy pronto.Con cariño,

Dear Venkat,We sincerely appreciate your feedback regarding your recent stay with us. We're delighted to hear that you enjoyed our oceanfront property and appreciated our commitment to eco-friendliness. Providing a tranquil and environmentally conscious experience is important to us, and we're glad that this aspect of our property resonated with you.It's fantastic to know that you found our food to be good and that you appreciated the peaceful atmosphere of our location. Creating a relaxing environment for our guests is one of our top priorities, and we're thrilled that you had a quiet and enjoyable experience during your time with us.Thank you for choosing Diamante K for your stay, and we hope to have the pleasure of welcoming you back in the future.Warm regards,

Estimado David,Queremos agradecerle sinceramente por compartir tu experiencia con nosotros. Nos alegra mucho saber que encontraste nuestro hotel como un excelente lugar para relajarte y disfrutar de la tranquilidad y la belleza de la playa. Nos esforzamos por ofrecer un ambiente relajante para nuestros huéspedes, y es gratificante saber que esto se reflejó en tu estancia.Apreciamos tus amables palabras sobre nuestro restaurante y nos complace saber que disfrutaste de la experiencia gastronómica con nosotros. Además, nos alegra saber que recibiste una buena atención por parte de nuestro equipo. La satisfacción de nuestros huéspedes es nuestra máxima prioridad, y nos esforzamos por brindar un servicio excepcional en todo momento.Sería un honor darte la bienvenida nuevamente en el futuro. Muchas gracias por elegir el Diamante K, esperamos tener la oportunidad de recibirte de nuevo pronto.Atentamente,

Gary, thank you for sharing your experience with us, reading you motivates us to keep doing what we love, we are glad to know that you enjoyed your stay, for us the most important thing is to make you feel at home. Thank you for allowing us to be part of your trip, we hope to see you back soon and continue enjoying this little paradise!

Enrique, gracias por compartirnos su experiencia, nos alegra saber que tuvo una linda estancia, ¡Esperamos verlo pronto de regreso!

Dear Karen,Thank you for your feedback! We're glad you enjoyed our beautiful, natural vibe at Diamante K. We apologize for the inconvenience regarding the check-in time. While check-in is at 3:00 pm, we're always happy to accommodate guests if their room is ready earlier. We'll strive to improve our communication to ensure a smoother experience for our guests in the future.All the best,

Damira, thank you for sharing your experience with us, we are glad to know that you enjoyed our beautiful bay and facilities, for us the most important thing is to listen to all our guests and make them feel at home. We regret all the inconveniences outside the hotel that may have affected your stay, currently the National Park is in the final phase of its remodeling, also, for the conservation and preservation of the ecosystem, the Federal Government has taken certain measures that we have to abide by to continue enjoying this paradise. At Diamante K, we are committed to the environment, so we seek to provide a direct experience with nature, a place to rest and get away from the hustle and bustle of the city; these features are the most valued by our guests, we regret that in your case it has not been so. We appreciate and value all your comments, be assured that we will take them into account so that your next visit will be better than the previous one.Thank you for allowing us to be part of your trip, we hope to see you back soon!

Caroline, nous vous remercions d'avoir partagé votre expérience avec nous, nous sommes heureux d'apprendre que vous avez apprécié votre séjour, pour nous la chose la plus importante est d'être à l'écoute de tous nos clients et de faire en sorte qu'ils se sentent comme chez eux. Nous aimerions vous faire savoir que nous nous efforçons de vous offrir le meilleur rapport qualité-prix dans notre restaurant, nous sommes actuellement en phase avec les prix pratiqués dans la région, mais nous tiendrons compte de vos commentaires. Nous apprécions votre contribution et espérons vous revoir bientôt !

Phil, thank you very much for sharing your experience with us, we are glad to hear you had a nice stay, we hope to see you back soon!

Dear Vladimir, Thank you for sharing your experience with us, we are glad to hear that you enjoyed your stay. We regret that your access to the National Park was slow, unfortunately this situation does not depend directly on us, however we have already expressed with the authorities this situation and we are working to improve accessibility. Thank you for allowing us to be part of your trip, we hope to see you back soon!

Dear Ashley,Thank you so much for taking the time to share your experience at Diamante K. We are delighted to hear that your stay with us provided the tranquil getaway you were seeking.Our team takes pride in providing excellent service, and we're pleased to hear that both the restaurant and hotel staff were accommodating and friendly. We understand the importance of convenience during your stay, and we appreciate your suggestions regarding the need for a way to clean feet after the beach and an ice machine. Rest assured, your feedback is valuable to us as we continuously strive to enhance our guests' experience.We're delighted to be described as a serene and beautiful spot, and we completely understand that Diamante K may not be the ideal choice for those seeking a vibrant party scene. It's our aim to offer a peaceful oasis for those looking to unwind and connect with nature.We can't wait to welcome you back to our little piece of paradise! Please feel free to reach out if there's anything specific you'd like during your next visit. Thank you again for choosing Diamante K, and we look forward to hosting you again soon.Warm regards.

Querida Fridda,Gracias por tu visita, nos alegra saber que disfrutaste tu estancia, alejándote del bullicio de la ciudad y conectando con la naturaleza. Gracias por permitirnos ser parte de tu viaje, ¡Esperamos verte pronto de regreso!

Dear Peta,Thank you for your visit and your beautiful review, we are glad to know that you enjoyed our little piece of paradise, that you managed to rest, relax and connect with nature. For us the most important thing is to make you feel at home, it will be a pleasure to receive you again. Thank you for allowing us to be part of your trip, we hope to see you soon!

Dear Door,We're delighted to hear about your positive experience at Diamante K! It's wonderful that you appreciate the tranquility, cleanliness of the rooms, and the friendly staff. We're thrilled that you enjoyed the great beach access as well. Thank you for choosing Diamante K, and we look forward to welcoming you back for another peaceful stay! All the best,

Dear Michel,Thank you for your brief but positive review of Diamante K. We appreciate your kind words and are delighted to hear that you had an excellent experience with us.At Diamante K, we strive to provide exceptional service and create a memorable stay for our guests. Your feedback gives us great joy as we continually work to uphold our high standards.Thank you again for your review, and we hope to have the pleasure of welcoming you back to Diamante K in the near future.Best regards,

Dear Cindy,Thank you for sharing your experience at Diamante K. We're thrilled to hear that you found it beautiful and enjoyed your stay overall. We appreciate your feedback.Our team at Diamante K works hard to ensure that our guests have a pleasant and enjoyable experience, and we're glad to know that most of our staff met your expectations. We apologize if there were any instances where our service fell short and we appreciate your understanding.We hope to have the opportunity to welcome you back to Diamante K in the future. If there is anything else we can do for you, please don't hesitate to let us know.Warm regards,

Dear Isa,Thank you for staying with us and allowing us to be a part of your journey. We hope to see you back soon!

Dear Leonard,Thank you for your visit. We're delighted to hear that you enjoyed your stay. We hope to see you back soon!Best regards

Jennifer, gracias por compartirnos tu experiencia, nos alegra saber que disfrutaste tu estancia y lograste conectar con la naturaleza. Gracias por permitirnos ser parte de su viaje, ¡Esperamos verte pronto de regreso!

Dear Grukan,We sincerely appreciate your visit and the time you took to share your feedback. Guest satisfaction is our top priority.We would like to learn more details about your experience at Hotel Diamante K to enhance our services and ensure that every stay is exceptional. Would there be an opportunity for you to provide more insights into what we could improve?We value your input and look forward to delivering an even better experience in the future. We hope to welcome you back soon!Best regards,

Valerya, thank you for your visit, we hope you had a nice stay, we hope to see you back soon!

Artee, thank you for your visit, we hope you had a nice stay, we look forward to seeing you back soon!

Dear James,Thank you for sharing your experience with us, we are glad to hear you had an unforgettable experience, we are excited to meet you again. Thank you for allowing us to be part of your trip, see you soon!

Dear Lindsey,Thank you for your kind words regarding your experience at Diamante K. We are delighted to hear that you loved your visit. Your appreciation is highly valued, and we look forward to the opportunity to welcome you back in the near future.Best,

Estimado Luis,Gracias por tomarte el tiempo de compartir tu experiencia. Esperamos recibirte nuevamente muy pronto.

Sarah, thank you for your visit, we hope you had a nice stay, we hope to see you back soon!

Orlando, thank you for your visit, we are glad to hear you enjoyed your stay, we hope to see you back soon!

Nitin, thank you for staying with us, we are very interested in your rating, we would like to know more about your experience, for us the most important thing is to listen to our guests. We look forward to communicating with you.

¡Hola, Edgar!Gracias por tomarte el tiempo de compartirnos tu reseña. Es muy importante para nosotros cada opinión de nuestros huéspedes. Con respecto al tema de la habitación y lo paranormal, Nos cuesta un poco entender; sin embargo, sabemos que existen leyendas acerca de los "Aluxes" criaturas míticas ancestrales mayas que vivían en la selva dentro de los cenotes. No tenemos la certeza de que esto sea cierto, pero sabemos que la cultura maya está llena de magia. ¡Regresa pronto!Familia Diamante K

Maria, muchas gracias por tu visita, ¡Esperamos verte pronto de regreso!

Floris, thank you very much for rating us and sharing your experience, we are glad to know that you enjoyed your stay, for us the most important thing is to make you feel at home, we hope to see you back soon!

Orlando, gracias por hospedarte con nosotros, nos alegra saber que disfrutaste tu estancia. ¡Esperamos verte pronto de regreso!

Ariel, thank you very much for rating us and sharing your experience. We are glad to hear you enjoyed your stay and our facilities, we hope to see you back soon!

¡Hola, Gregorio!Agradecemos que te hayas tomado el tiempo de compartir tus comentarios, para nosotros es muy valiosa la opinión de nuestros huéspedes; sin embargo, nos gustaría tocar algunos puntos.Diamante K es reconocido por ser un hotel ecológico en el corazón del parque nacional. Estamos muy comprometidos con la naturaleza y el medio ambiente; principal razón por la que no ofrecemos habitaciones con aire acondicionado o con una iluminación muy intensa. El día de su llegada, al ingresar a su habitación nos informaron que su hijo les había ayudado a reservar el hotel; reconocieron que el error había sido por su parte y que aceptaban que no era una falla del nosotros, pues se les estaba entregando justamente con las especificaciones que se reservó. Retomando el tema de la comida, es muy subjetivo.Revisando nuestras reseñas, podrá encontrar que en su mayoría son de una gran satisfacción. Le recomendamos ampliamente para su próxima visita a Tulum, el tomarse el tiempo necesario para valorar y revisar lo que ofrece el lugar donde se vaya a hospedar. Cabe mencionar que el tema de la remodelación de la vía dentro del parque queda fuera de nuestras manos; a finales de noviembre se terminará la obra y el tráfico fluirá de mejor manera.Nuestra información es siempre clara y visible, ofrecemos experiencias para conectar con la naturaleza en un ambiente cálido. Nos habría encantado el que nos hubiera dado la oportunidad de demostrarle todo lo que se vive en Diamante K.Gracias nuevamente por sus comentarios.Saludos,

Valerie, thank you for staying with us, we hope to see you back soon!

Kewin, thank you very much for rating us and sharing your experience, we are glad to know that you enjoyed your stay, for us the most important thing is to make you feel at home, we hope to see you back soon!

Ricardo, muchas gracias por hospedarte con nosotros, apreciamos todos tus comentarios, ten por seguro que los tomaremos en cuenta. ¡Esperamos verte pronto de regreso!

Saul, gracias por hospedarte con nosootros, ¡Esperamos verte pronto de regreso!

Thank you for staying with us, we hope to see you back soon!

Lizbet, muchas gracias por calificarnos y hospedarte con nosotros, esperamos que hayas tenido una linda estancia. ¡Esperamos verte pronto!

Javier, thank you for sharing your experience, we are glad to know that you liked the concept of our hotel. For us the most important thing is to make you feel at home and listen to our guests, we tell you that at the moment the National Park is being remodeled, this is only temporary, and will allow that in the future all people have a better experience in Tulum. It is important to mention that in our website you will find all the information about the type of lodging we offer, being an ecological hotel, we are committed to take care of our ecosystem, so we have ceiling fans and if you wish you can request an additional one for more comfort. We are regret that your experience was not what you expected, we appreciate your comments, be sure that we will take them into account to continue improving, Thank you for staying at Diamante K.

Irma, muchas gracias por calificarnos, esperamos que hayas tenido una linda estancia, ¡Esperamos verte pronto!

Melinda, thank you very much for rating us and sharing your experience, we are glad to hear that you enjoyed your stay and our restaurant, for us the most important thing is to make you feel at home, we hope to see you back soon!