This hotel is beautifully designed. Detailed and a peaceful escape into a modern version of a traditional Japanese Ryokan.
Having stayed at several traditional Ryokans, we knew this setting well and looked forward to an upscale modern accommodation.
I would have given it 5 stars but here is where it broke down for us.
At check in, we were asked if we wanted breakfast in the morning and were given a choice of a Japanese style Breakfast or a Western style breakfast.
My partner chose the Japanese and I decided to go with the Western style since by this point, I wanted something familiar after delving deep into Japanese cuisine.
At breakfast, everything seemed fine until my Western breakfast arrived. It wasn’t western at all. More than half the items were traditional Japanese breakfast foods with only some breads, yogurt and scrambled eggs as a hint to western style breakfast.
I didn’t eat most of it, couldn’t, wasn’t in the mood for another Japanese breakfast.
When I questioned this at check out and said I didn’t get what was sold, Just an explanation of what the hotel represented and breakfast was their interpretation of Western.
I told them, it wasn’t western style breakfast and they should not sell it as such. Still no adjustment to the bill and blank stares of incompetence to resolve the issue.
At this level, pricing & hotel of this stature, you should be able to resolve issues when they arise. Service otherwise goes smooth as long as there are no issues.
