Dear Charlotte; Many thanks for taking your time to share your evaluations with us. They oblige us to keep on working hard to maintain our guest´s satisfaction. Yours sincerely, Diego Otamendi Guest Experience Manager

Kære Gæst. Mange tak for din anmeldelse af opholdet på Barceló Tenerife. Det er virkelig lækkert at vide, du havde en fuldt tilfredsstillende oplevelse! Det er dejligt, du syntes godt om al maden. Din oplevelse er af den største betydning for os, så tak for det. I er naturligvis altid velkomne tilbage og tak for, I har lyst til at anbefale os. Mairlyn Medina, Guest Experience Manager

Dear guest; Thank you very much for taking your time to share your evaluations about our hotel. Yours sincerely, Diego Otamendi Deputy Hotel Manager

Dear Claus; On behalf of our entire team, I would like to thank you for taking your time and sharing your impressions about your last experience with us and also we want you to know that we feel very sorry seeing your evaluations and knowing that our hotel did not make up your expectations. We promise you that we will continue working hard to improve our good value for money for our guests. Yours sincerely, Diego Otamendi Deputy Hotel Manager

Dear Mrs. Camilla; We are very pleased to read that you enjoyed your stay here with us, thank you very much for sharing your high rating with us. We take a good note of your suggestion and we will continue working hard every day to improve our service Yours sincerely, Diego Otamendi Hotel Assistant Manager

Dear Guest; On behalf of our entire team, we wouls like to thank you for sharing your rating with us. Yours sincerely, Diego Otamendi Hotel Assistant Manager

Dear Anupama,We appreciate that you took the time to share your experience with us.We regret to hear that certain aspects of your experience did not meet expectations. It is concerning to learn of the issues you faced with the replenishment of the tea/coffee station and the delay in the delivery of an iron. We are sorry that the solutions provided during the stay were not satisfactory. Furthermore, we understand your disappointment regarding the early closure of our bars and the experience in the courtesy room. Please rest assured that we strive to maintain the highest standards of service and facilities.On a positive note, we are delighted that you enjoyed our hotel facilities, including the pool and bar, and that the entertainment provided added to your enjoyment.It is heartening to know that our team member Victoria made a significant positive impact on your stay. We are also pleased that our restaurant and staff lived up to the 5-star service we aim to deliver, complemented by our cocktail & coffee offerings. Your commendation of the hotel's ideal location, conveniently near the airport and local attractions, is much appreciated.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Marian Guaidó, Guest Experience Manager

Dear Joshua,Thank you for your review.We regret to hear that aspects of your room did not meet your expectations and apologize for any inconvenience this may have caused. Our team takes pride in ensuring our rooms are maintained to the highest standard and we are sorry that the solutions provided during the stay were not satisfactory. We are also disappointed to learn about the delay in preparing your bed as requested; please rest assured we aim for prompt resolution to all guest requests.On a positive note, we are delighted to hear that you enjoyed our selection of outdoor pools and found our buffet to be satisfactory. It is wonderful to know that the size of the room was to your liking and that our staff made a positive impression. At Barceló Tenerife, we strive to provide an excellent experience and we are pleased that these aspects contributed positively to your stay.We hope to welcome you again in the future. Best regards,Jonathan Sarmiento, Guest Experience Manager

Dear Paula,We appreciate that you took the time to share your experience with us.We regret to hear that our location did not meet your expectations in terms of nearby activities, and we apologize for any inconvenience this may have caused. Our serene setting is designed to provide a peaceful getaway, though we understand that it may not suit all of our guests' preferences.We are delighted, however, to learn that the quality of the hotel, our dedicated staff, and the culinary offerings were to your satisfaction. Your commendation on the room's cleanliness and the condition of our facilities is greatly appreciated, as we strive to maintain the highest standards. It is also pleasing to note that the amenities provided in your room contributed positively to your experience at Barceló Tenerife.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Jonathan Sarmiento, Guest Experience Manager

Dear Mary,Thank you for taking the time to review your recent stay at our hotel.It is with regret that we learn our resort did not meet your expectations, particularly regarding the demographic we cater to. We strive to provide an inclusive environment and are saddened to hear that you felt our offerings were not suited to your preferences. We take pride in the variety of dining options we offer, and it is disheartening to hear that our selection did not align with your tastes. While we offer an international buffet, our intent is to cater to a diverse palette, and we regret any perception of inadequacy in this regard.Our team is dedicated to offering a welcoming experience to all our guests, and it concerns us that you felt a lack of warmth during your visit. We continually aim to deliver exceptional service, and it is apparent that we have room to improve to ensure that guests feel valued and respected.We are continuously working on maintaining and improving the condition of our hotel and the services we provide. If you choose to revisit our hotel in the future, please do not hesitate to share any concerns. Our team will be delighted to assist you and ensure your satisfaction.We hope to be able to welcome you back for an improved stay.Kind regards,Marían Guaidó,Guest Experience Manager.

Cher Toni,Nous apprécions également vos aimables paroles envers notre personnel, leur gentillesse et leur serviabilité étant sans doute l'un des principaux atouts de notre hôtel, nous allons certainement tous les féliciter de votre part pour leur contribution à votre bien-être pendant votre séjour parmi nous.Encore merci pour votre merveilleuse appréciation, nous espérons avoir à nouveau le plaisir de vous accueillir dans un futur proche. Cordialement,Diego OtamendiGuest Experience Manager

Dear Inder,Thank you for your positive feedback.We're delighted to hear that you found our check-in process efficient and our staff welcoming. It's great to know that the spaciousness and cleanliness of your room, along with the balcony area, contributed positively to your birthday celebration. The fact that you enjoyed the heated pool and found our all-inclusive drink options to your satisfaction is wonderful to hear. Our team strives to provide a variety of food choices, and we're glad that you appreciated the efforts. Your acknowledgment of our hardworking staff's role in making your stay wonderful is much appreciated, and we are thrilled that you're considering returning to our hotel.We look forward to welcoming you back on a future occasion.Best regards,Diego Otamendi Guest Experience Manager

Dear Serge,We would like to express our appreciation for your review of your recent visit, as it helps us to understand how our guests enjoy their stay with us. It is always our aim to achieve maximum guest satisfaction and we are delighted to hear that you enjoyed your stay at Barceló Tenerife Hotel.Best regards,Marian Guaidó,

Dear Denis;Although there is always room for improvement, we should be on the right path to earn a better rating from you in the future. We look forward to having you stay with us again and to being informed of any concerns or imperfections that affect your stay so we may do everything in our power to address them.Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.Kind regards;Marian Guaidó

Dear Guest, Thank you very much for your kind feedback.We are thrilled to hear that you found our hotel stunning and that you were satisfied with the cleanliness, condition, and service provided. Your appreciation for the room amenities, although rated slightly lower, still highlights our commitment to offering a comfortable and enjoyable experience.We look forward to welcoming you back for another memorable experience.Best wishes,Marta Carballo, Guest Experience Manager

Dear Clive,Thank you for taking the time to share your detailed feedback with us. We are delighted to hear that you enjoyed many aspects of your stay with us, including the beautifully designed hotel, comfortable rooms with picturesque views, great swimming pools, excellent dining options, friendly staff, and entertaining evening shows.Regarding the concern about the beds being on wheels, we want to assure you that this design feature is intended to facilitate the comfort and convenience of our housekeeping staff during room cleaning. However, we understand that it may have caused inconvenience during your stay, and we will certainly take your feedback into consideration as we continuously strive to enhance our guests' experience.Additionally, we apologize for any disturbance caused by the drilling noise near the adult pool. Please understand that we are committed to maintaining and renovating our facilities to ensure they meet the highest standards of comfort and quality for our guests. We appreciate your understanding and patience during such maintenance work.We sincerely value your feedback and hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Best regards,Marian Guaidó,

Dear Etienne, We would like to express our appreciation for your review of your recent visit, as it helps us to understand how our guests enjoy their stay with us. It is always our aim to achieve maximum guest satisfaction and we are delighted to hear that you enjoyed your stay at Barcelo Tenerife.

Dear Barrie,Thank you for your review.We are sorry to hear about the challenges you faced regarding accessibility and mobility within our premises. Our team strives to provide convenient access throughout the hotel, and we regret any inconvenience you encountered with the lifts and ramps. Please be assured that we offer suitable accommodations for guests with disabilities, although we acknowledge that navigating our unique hillside setting can be complex.We regret to hear that the food offerings did not meet your expectations and apologize for any service delays you experienced during your stay. We are constantly working to ensure our staffing levels meet the needs of our guests and will look into the concerns you've raised. We're pleased to know you found our hotel’s proximity to the airport and main resorts convenient and that you appreciated the cleanliness of the room and the overall condition of the hotel.We hope to welcome you again in the future. Best regards,Diego OtamendiGuest Experience Manager

Dear Guest;On behalf of our entire team, we wouls like to thank you for sharing your rating with us. We look forward to serving you again soonYours sincerely,Diego OtamendiGuest Experience Manager

Sehr geehrte Pia,vielen Dank für Ihren Besuch und Ihre Rückmeldung.Wir freuen uns, dass Sie die Ruhe und Privatsphäre in unserem Hotel sowie das vielfältige All-inclusive Buffet genießen konnten. Es ist schön zu hören, dass die von uns angebotenen Workshops und Aktivitäten Ihr Wohlgefallen gefunden haben und der Spa-Bereich zu Ihrer Zufriedenheit war. Unsere App soll den Aufenthalt unserer Gäste vereinfachen und wir sind froh, dass Sie diese als benutzerfreundlich empfanden. Dass Sie unsere Mitarbeiter als sehr nett und hilfsbereit wahrgenommen haben und die Zimmergröße sowie Sauberkeit loben, erfüllt uns mit Stolz. Zudem ist es beruhigend, dass Sie trotz der Nähe zum Flughafen keinen Lärm in den Zimmern verspürt haben.Bis bald hoffentlich ;)Mit freundlichen Grüßen,Jonathan Sarmiento,Guest Experience Manager

Dear Guest, Thank you very much for your kind feedback.It's delightful to hear that you enjoyed the variety of food options and found the rooms both spacious and comfortable. We're also glad that the pathways provided a safe and pleasant walking experience by the sea.Our team strives to offer exceptional service, so it's wonderful to know that this was reflected during your stay.We look forward to welcoming you back for another memorable experience.Best wishes,Marian Guaidó, Guest Experience Manager

Dear Johann;On behalf of our entire team, we wouls like to thank you for sharing your rating with us. Yours sincerely,Diego OtamendiGuest Experience Manager

Dear Emily,Thank you for sharing your review with us.We regret to hear that the temperature of the pool was not to your satisfaction. We strive to provide comfortable amenities, and your feedback is valuable in maintaining our high standards.We are delighted to learn that you found the hotel to be very clean and our staff helpful and accommodating. It's wonderful to know that the variety and quality of food met your expectations and that you enjoyed the spaciousness and comfort of your room, especially the large and comfortable bed.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Jonathan SarmientoGuest Experience Manager

Dear Karly, We would like to express our appreciation for your review of your recent visit, as it helps us to understand how our guests enjoy their stay with us. It is always our aim to achieve maximum guest satisfaction and we are delighted to hear that you enjoyed your stay at Barceló Tenerife.

Sehr geehrter Reto,wir bedanken uns ganz herzlich für die Bewertung unseres Hotels.Es tut uns leid zu hören, dass nicht alle Aspekte Ihres Aufenthaltes Ihren Erwartungen entsprochen haben. Wir bedauern, dass Sie die Sauberkeit in Ihrem Zimmer nicht zufriedenstellend fanden und nehmen Ihre Anmerkungen ernst, um unseren Service stetig zu verbessern. Der Fluglärm ist bedingt durch die Nähe zum Flughafen, und wir verstehen, dass dies für manche Gäste eine Störung darstellen kann. Wir freuen uns jedoch, dass Sie die Größe unserer Zimmer und die Qualität des Essens positiv hervorgehoben haben.Unsere Anlage ist tatsächlich weitläufig, und wir hoffen, dass unsere Beschilderung dazu beiträgt, dass sich unsere Gäste schnell orientieren können.Wir hoffen, Sie auch in der Zukunft wieder bei uns als Gast begrüßen zu können.Freundliche Grüße,Marta Carballo, Guest Experience Manager

Dear Ann,We appreciate that you took the time to share your experience with us.We regret to hear that your experience with the breakfast did not meet your expectations. Our team strives to provide a variety of high-quality dining options and we apologize if we fell short in delivering this during your stay. We are pleased, however, that you enjoyed the fresh orange juice. It is rewarding to know that the cleanliness of our rooms and the service provided by our team were to your satisfaction, and we appreciate your recognition of these aspects of your stay.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Jonathan Sarmiento,Guest Experience Manager

Dear Mary,Thank you for your positive feedback.It is very rewarding to know you and your family had such an agreeable stay and found our location an ideal base for your requirements. We are delighted that you appreciated the efforts of our chefs as we strive to satisfy the many culinary wishes of our guests by offering tasty international and local dishes.We look forward to welcoming you back on a future occasion.Best regards,Marian Guaidó,Guest Experience Manager

Dear Cyril, We are deeply sorry that you did not enjoy your experience at Barcelo Tenerife to the fullest, as the team works hard every day to ensure that our guests have a memorable stay. On future occasions, please do not hesitate to bring any dissatisfaction to our attention immediately, our team will be happy to assist you in any way they can.

Dear Yves;In the name of Barceló Tenerife Hotel we would like to thank you for taking your time and sharing your evaluations about your recent experience with us, they help us to continue improving all our services. Yours sincerely,Diego OtamendiGuest Experience Manager

Estimado Jose Luis, Le agradecemos sinceramente que se haya tomado el tiempo para compartir su experiencia en nuestro hotel.Nos complace enormemente saber que usted y su familia se han sentido como en casa y que el trato recibido ha sido de su agrado. Es un honor que destaque la preparación y disposición de nuestro personal, ya que siempre trabajamos con el compromiso de poner a nuestros huéspedes en primer lugar. La satisfacción con la limpieza de la habitación, el estado del hotel, el servicio y las comodidades de la habitación reflejan el esfuerzo y cuidado que ponemos en cada detalle.Le enviamos un saludo muy cordial y le esperamos en su próxima visita.Atentamente,Marta Carballo, Guest Experience Manager

Dear Marc,We are deeply sorry that you did not enjoy your experience at *hotel* to the fullest, as the team works hard every day to ensure that our guests have a memorable stay. On future occasions, please do not hesitate to bring any dissatisfaction to our attention immediately, our team will be happy to assist you in any way they can.

Dear Guest, We would like to express our appreciation for your review of your recent visit, as it helps us to understand how our guests enjoy their stay with us. It is always our aim to achieve maximum guest satisfaction and we are delighted to hear that you enjoyed your stay at Barcelo Tenerife.

Dear Yeimy, We would like to express our appreciation for your review of your recent visit, as it helps us to understand how our guests enjoy their stay with us. It is always our aim to achieve maximum guest satisfaction and we are delighted to hear that you enjoyed your stay at Barceló Tenerife.

Dear Thomas, Thank you very much for your kind feedback.We're thrilled to hear that you found our staff friendly, welcoming, and helpful, and that you enjoyed the variety of activities available. Our team strives to provide exceptional service and entertainment options to ensure a memorable stay for our guests. Your appreciation for the room cleanliness and amenities reflects our commitment to offering a comfortable and enjoyable environment, which we are delighted to know met your expectations.We look forward to welcoming you back for another memorable experience.Best wishes,Jonathan Sarmiento, Guest Experience Manager

Dear Michael,Thank you very much for your kind feedback.We are thrilled to hear that our proximity to the airport added convenience to your stay, and it's wonderful that the friendliness of our staff contributed to a more enjoyable experience for you. Your commendations on the all-inclusive offerings and the variety of pools at our establishment are greatly appreciated.We look forward to welcoming you back for another memorable experience.Best wishes,Marian GuaidóGuest Experience Manager

Estimado Juan,Apreciamos enormemente el tiempo dedicado a opinar sobre su reciente experiencia en nuestro hotel. En Barceló Tenerife siempre nos esforzamos en superar las expectativas de nuestros huéspedes. Su comentario ayudará a nuestro equipo a alcanzar ese objetivo.Nos complace saber que encontró nuestras habitaciones conectadas a su gusto y amplias.Lamentamos que el servicio no haya cumplido con sus expectativas de un establecimiento de 5 estrellas. Si bien nos esforzamos por ofrecer un servicio de excelencia, tomamos nota de su apreciación para seguir mejorando.Nos disculpamos si las soluciones proporcionadas durante su estancia no fueron satisfactorias.Una vez más le damos las gracias por compartir su experiencia con nosotros y esperamos poder servirle de nuevo muy pronto.Marta Carballo,Guest Experience Manager

Dear Jane, We are deeply sorry that you did not enjoy your experience at Barceló Tenerife to the fullest, as the team works hard every day to ensure that our guests have a memorable stay. On future occasions, please do not hesitate to bring any dissatisfaction to our attention immediately, our team will be happy to assist you in any way they can.

Dear Philip, We would like to express our appreciation for your review of your recent visit, as it helps us to understand how our guests enjoy their stay with us. It is always our aim to achieve maximum guest satisfaction and we are delighted to hear that you enjoyed your stay at Barcelo Tenerife.