Alle de viste anmeldelser er indsendt af rigtige gæster. Kun rejsende, som har booket et ophold hos os, kan indsende en anmeldelse. Vi verificerer anmeldelser i henhold til vores retningslinjer og offentliggør alle anmeldelser, hvad enten de er positive eller negative.Flere oplysningerÅbner i et nyt vindue
Bedømmelse på 10 − Fremragende. 519 af i alt 1005 anmeldelser" "
10 - Fremragende
519
Bedømmelse på 8 − Udmærket. 261 af i alt 1005 anmeldelser" "
8 - Udmærket
261
Bedømmelse på 6 − Okay. 107 af i alt 1005 anmeldelser" "
6 - Okay
107
Bedømmelse på 4 − Dårligt. 65 af i alt 1005 anmeldelser" "
4 - Dårligt
65
Bedømmelse på 2 − Forfærdeligt. 53 af i alt 1005 anmeldelser" "
2 - Forfærdeligt
53
8,4/10
Rengøring
8,6/10
Service og personale
8,4/10
Faciliteter
8,2/10
Overnatningsstedets tilstand og faciliteter
8,6/10
Miljøvenligt
Anmeldelser
8/10 Udmærket
NATSUKI
Rejste med familie
21. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Ryu
Overnattede 3 nætter i maj 2024
10/10 Fremragende
WON
Rejste med familie
18. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent!
WON
Overnattede 5 nætter i maj 2024
10/10 Fremragende
Maria Teresa, San Antonio
14. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Maria Teresa
Overnattede 3 nætter i maj 2024
Svar fra Manager den 15. maj 2024
Dear Maria Teresa,Thank you so much for taking the time to review us! We hope to welcome you back for another exceptional experience. Thank you for choosing us!
10/10 Fremragende
ISAO
14. maj 2024
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
ISAO
Overnattede 3 nætter i maj 2024
Svar fra Manager den 15. maj 2024
Dear ISAO,Thank you for taking the time to review us. We hope to welcome you back again!
10/10 Fremragende
KOBAYASHI
6. maj 2024
KOBAYASHI
Overnattede 4 nætter i april 2024
10/10 Fremragende
SHOKO
4. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
SHOKO
Overnattede 4 nætter i april 2024
Svar fra Manager den 8. maj 2024
Dear SHOKO,We would like to thank you for taking the time to leave us a review. We truly value your positive score! WE look forward to seeing you again soon.
10/10 Fremragende
HIDENORI
4. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
HIDENORI
Overnattede 3 nætter i maj 2024
Svar fra Manager den 8. maj 2024
Dear Hidenori,Thank you for taking the time to leave us a review. Your positive rating is truly appreciated.
10/10 Fremragende
Mika
Rejste med familie og småbørn
3. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Dear Mika,Thank you for taking the time to leave us a review. Your positive rating is truly appreciated. We will continue to improve and provide exceptional experiences for all our guests. We look forward to your next visit.
6/10 Okay
Nanamure, FukuokaCityChuouku
Rejste med familie
2. maj 2024
Wi-Fiは悪くないけどテレビがすぐ見れなくなってストレス。
プールが小さめ。
Nanamure
Overnattede 3 nætter i april 2024
Svar fra Manager den 8. maj 2024
Dear Nanamure,Thank you for sharing your comments with us! We value your honest feedback and will be shared with the rest of the management team for improvement on the issues you've mentioned.
8/10 Udmærket
AZUSA
30. apr. 2024
AZUSA
Overnattede 3 nætter i april 2024
10/10 Fremragende
SunYoung
23. apr. 2024
SunYoung
Overnattede 4 nætter i april 2024
Svar fra Ben Perera den 30. apr. 2024
Dear SunYoung,Thank you very much for taking the time to rate your recent stay with us! We are thrilled to see that you had such a wonderful experience and that you awarded us the highest rating possible.At Dusit, we strive to provide each guest with a memorable and enjoyable stay, and it's incredibly rewarding to know that we succeeded in doing so for you. We value your continued support and look forward to welcoming you back for another fantastic stay in the future. Should you need any assistance or have any special requests for your next visit, please don't hesitate to reach out to us.
6/10 Okay
KEN, Kawasakishi
Rejste med partner
23. apr. 2024
Synes ikke om: Overnatningsstedets tilstand og faciliteter
プールのパラソルの数が少ない
シャワーブースの排水口が詰まる
KEN
Overnattede 4 nætter i april 2024
Svar fra Ben Perera den 30. apr. 2024
Dear Ken,Thank you for taking the time to share your feedback regarding your recent stay with us. We truly appreciate your input as it helps us to continually improve our services and facilities.We apologize for any inconvenience you experienced with the availability of umbrellas at the pool and the issue with the clogged drain in the shower booth. Please rest assured that we have taken note of your comments and will address these matters promptly to ensure they are rectified.Your satisfaction is our top priority, and we strive to provide a comfortable and enjoyable experience for all our guests. We hope that despite these issues, you were still able to enjoy your overall stay with us.Once again, thank you for bringing these matters to our attention. We sincerely hope to have the opportunity to welcome you back in the future and provide you with an even better experience.
4/10 Dårligt
Akiko
21. apr. 2024
Synes godt om: Rengøring
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Dear Akiko,Thank you for taking the time to share your feedback about your recent stay with us. We sincerely apologize for the inconveniences you encountered during the check-in process and for any discomfort caused by the presence of insects in the rooms and lobby.Your experience does not reflect the high standards of service we aim to provide, and we understand the frustration that can arise from delays and issues with cleanliness. Please know that we take your concerns very seriously, and we have addressed these matters with our team to ensure that necessary improvements are made to prevent such occurrences in the future.Regarding the check-in process, we apologize for the delay and any confusion you experienced. It is regrettable that your room was not ready upon your arrival. We will review our procedures to ensure that our guests are attended to and checked in promptly.As for the presence of insects, please accept our deepest apologies. We have already taken steps to address this issue with our pest control services to ensure a comfortable and hygienic environment for our guests.Your feedback is invaluable to us, and we appreciate you bringing these matters to our attention. We hope that you will give us another opportunity to exceed your expectations on a future visit.If there's anything else we can do to make amends or assist you further, please don't hesitate to reach out to us directly.
10/10 Fremragende
KAZUYUKI
21. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
タイ古式マッサージが素晴らしい!
KAZUYUKI
Overnattede 3 nætter i april 2024
Svar fra Ben Perera den 30. apr. 2024
Dear Kazuyuki,Thank you for taking the time to share your feedback with us! We are thrilled to hear that you enjoyed your traditional Thai massage experience during your recent stay.At Deverana Spa, we take great pride in offering authentic and rejuvenating spa treatments to our guests, and it's wonderful to know that you found our traditional Thai massage to be amazing. Your kind words serve as a testament to the dedication and skill of our massage therapists.We hope that your massage left you feeling relaxed, refreshed, and ready to take on the day. Should you ever find yourself in need of another spa retreat, we would be honored to welcome you back for another exceptional experience.Thank you once again for choosing to stay with us, and we look forward to the pleasure of hosting you again soon!
10/10 Fremragende
HEALIN
18. apr. 2024
HEALIN
Overnattede 1 nat i april 2024
Svar fra Manager den 8. maj 2024
Dear HEALIN,Thank you for taking the time to leave us a positive review. We look forward to your next visit!
6/10 Okay
fujio
17. apr. 2024
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
言葉、通じ無かったです
fujio
Overnattede 2 nætter i april 2024
Svar fra Manager den 22. apr. 2024
Dear fujio,Thank you for leaving us a review. We are sorry to see you did not feel we deserve a better rating. We would love to know more about your stay and address any areas of concern you may have so that we can improve our product and services. Feel free to reach us on our main social media accounts (Dusit Thani Guam Resort) and send us a direct message. We look forward to hearing from you soon.
10/10 Fremragende
makoto
Rejste i en gruppe
17. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
makoto
Overnattede 4 nætter i april 2024
Svar fra Manager den 22. apr. 2024
Håfa Adai makoto,Thank you for rating us! As we continue to improve our products and services, we look forward to welcoming you back to another great experience.
10/10 Fremragende
SNOW
15. apr. 2024
SNOW
Overnattede 6 nætter i april 2024
Svar fra Manager den 8. maj 2024
Deaer SNOW,Thank you so much for taking the time to review us! We look forward to your next visit.
Dear AKIMASA,Thank you so much for taking the time to review us! We are happy to hear your overall experience was positive. As we continue to improve our products and services, we look forward to welcoming you back to another great experience. Thank you for choosing Dusit Thani Guam Resort!
10/10 Fremragende
Antoine
8. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location and very friendly staff
Antoine
Overnattede 4 nætter i april 2024
Svar fra Manager den 22. apr. 2024
Håfa Adai Antoine,Thank you for rating us! We appreciate your support, and we look forward to serving you again soon here at Dusit Thani Guam Resort!
8/10 Udmærket
SHINTARO
Rejste med familie og småbørn
6. apr. 2024
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Dear SHINTARO,Thank you for taking the time to leave us a review. We truly appreciate the honesty about our products and services. As we continue to improve our products and services, we look forward to welcoming you back to an even better experience.
10/10 Fremragende
Yota
4. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Yota
Overnattede 3 nætter i marts 2024
Svar fra Manager den 22. apr. 2024
Håfa Adai Yota, Thank you for the perfect rating!
8/10 Udmærket
KAORI
Rejste med familie
4. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel was good, but I'm really disappointed that I couldn't use the gold member discount at the restaurant. No one told us that we could use the discount.
KAORI
Overnattede 4 nætter i marts 2024
Svar fra Manager den 22. apr. 2024
Dear KAORI,Thank you for reviewing us. We are sorry to hear that you couldn't use the gold member discount. We hope next time during your stay you can take advantage of all the great benefits of Dusit Gold.
6/10 Okay
Atsuko
31. mar. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Atsuko
Overnattede 5 nætter i marts 2024
Svar fra Manager den 3. apr. 2024
Dear Atsuko,Thank you for rating us. We would love to hear more about your stay and address any areas of concern you may have so that we can improve our product and services. We would like to humbly apologize for any inconveniences you may have experienced. We look forward to hearing more from you soon. Thank you for choosing Dusit Thani Guam Resort. We wish you safe travels!
6/10 Okay
Tomoyuki
Rejste i en gruppe
29. mar. 2024
Synes godt om: Rengøring, faciliteter
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
I have visited Guam many times, but this was my first time using Dusit Thani Guam Resort, and I felt lonely as the busy staff didn't have any smiles on their faces.
Tomoyuki
Overnattede 3 nætter i marts 2024
Svar fra Manager den 3. apr. 2024
Dear Tomoyuki,Thank you for taking the time to leave us a review. We apologize for any feeling of loneliness you may have felt regarding the level of warmth and hospitality from our staff. We genuinely appreciate your patronage and hope that you will give us another opportunity to exceed your expectations in the future.
6/10 Okay
saori
27. mar. 2024
saori
Overnattede 1 nat i marts 2024
Svar fra Manager den 22. apr. 2024
Dear saori,Thank you for rating us. We would love to know more about your stay and address any areas of concern you may have so that we can improve our product and services. Feel free to reach us on our main social media accounts.
10/10 Fremragende
Yuji
26. mar. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Yuji
Overnattede 2 nætter i marts 2024
Svar fra Ben Perera den 28. mar. 2024
Dear Yuji,Thank you so much for awarding us a perfect score of 5 out of 5! We are thrilled to hear that you had such a fantastic experience during your stay with us. Providing exceptional service and creating memorable moments for our guests is our top priority, and we're delighted that we were able to meet and exceed your expectations.If there's anything specific that made your stay particularly memorable or if there's anything else we can do to improve even further, please don't hesitate to let us know.We would love to welcome you back for another wonderful stay in the future. Thank you once again for choosing to stay with us and we look forward to your return soon.
10/10 Fremragende
NAHO
26. mar. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
NAHO
Overnattede 3 nætter i marts 2024
Svar fra Ben Perera den 28. mar. 2024
Dear Naho,Thank you so much for taking the time to leave us such a great rating! We are absolutely thrilled to hear that you had a wonderful experience during your recent stay with us and that you felt we deserved a perfect score.Providing exceptional service and ensuring our guests' satisfaction is our top priority, so it's incredibly rewarding to know that we were able to meet and even exceed your expectations.Thank you for choosing to stay with us and for sharing your positive feedback. We can't wait to host you again soon!
10/10 Fremragende
Yuki
25. mar. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Yuki
Overnattede 3 nætter i marts 2024
Svar fra Manager den 3. apr. 2024
Håfa Adai Yuki,Thank you for rating us!
8/10 Udmærket
TOSHIKO
24. mar. 2024
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Rengøring
TOSHIKO
Overnattede 3 nætter i marts 2024
Svar fra Ben Perera den 26. mar. 2024
Dear Toshiba,Dear valued guest,Thank you for taking the time to share your feedback with us and for rating your recent stay at our hotel with 4 out of 5 stars. We're delighted to hear that overall, you had a positive experience during your time with us.While we're pleased to see that you enjoyed your stay, we're always striving to provide our guests with exceptional experiences. If there are any specific areas where you feel we could improve and earn that extra star, we would greatly appreciate your insights.Once again, thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another wonderful stay in the future.
8/10 Udmærket
Kota
Rejste med familie og småbørn
24. mar. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Can’t complain about the location
Kota
Overnattede 4 nætter i marts 2024
Svar fra Ben Perera den 28. mar. 2024
Dear Kota,Thank you for taking the time to share your thoughts about our hotel's location. We're thrilled to hear that you found it to be favorable!We understand that a convenient location can greatly enhance a guest's overall experience, and we're delighted that you found ours satisfactory. Should you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know.We hope to have the pleasure of welcoming you back on your next visit, and we'll strive to make your stay just as enjoyable as the last. Thank you again for choosing to stay with us!
Dear Tatsuya,Thank you for sharing your feedback regarding your recent stay with us. We appreciate your comments as they provide us with valuable insights into areas where we can improve our guest experience.We apologize for any inconvenience you experienced with the storage options in your room and the absence of a table for dining. Additionally, we are deeply sorry for the oversight in cleaning your room, especially regarding the bathtub. This does not reflect the standards we strive to maintain, and we will address this issue with our housekeeping team to ensure it does not happen again.We're pleased to hear that you enjoyed the breakfast buffet, but we regret that you did not encounter any Japanese staff during your stay. We understand the importance of having multilingual staff available to assist our guests and will work to ensure better coverage in the future.We apologize once again for any shortcomings you experienced and understand your decision to explore other accommodations next time. Should you reconsider, we would welcome the opportunity to make it up to you with a more satisfying stay. Thank you for your feedback, and we hope to have the chance to welcome you back under better circumstances.
8/10 Udmærket
NAOSUKE
Rejste med familie
24. mar. 2024
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
A hotel staff member opened the door to my room after cleaning and came in.
NAOSUKE
Overnattede 3 nætter i marts 2024
Svar fra Ben Perera den 28. mar. 2024
Dear Naosuke,We sincerely apologize for the intrusion you experienced during your recent stay at our hotel. Your privacy and comfort are of utmost importance to us, and we deeply regret any discomfort or inconvenience caused by this incident.Please rest assured that we take your feedback seriously and have addressed this matter with our housekeeping team to ensure that proper procedures are followed at all times to prevent such occurrences in the future.We understand how unsettling it can be to have your privacy compromised, and we want to assure you that we are taking steps to prevent this from happening again. Your trust and satisfaction are paramount to us, and we hope you will give us another opportunity to provide you with the exceptional service you deserve.Thank you for bringing this to our attention, and we appreciate your understanding.
4/10 Dårligt
IKUO
24. mar. 2024
Synes ikke om: Rengøring
IKUO
Overnattede 2 nætter i marts 2024
Svar fra Ben Perera den 26. mar. 2024
Dear Ikuo,Dear valued guest,Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. We're truly sorry to hear that your experience did not meet your expectations, as reflected in your 2 out of 5 rating.We understand the importance of providing a comfortable and enjoyable experience for our guests, and we apologize for any shortcomings you experienced during your time with us.If there are specific details about your stay that you would like to share or if there's anything we can do to make it right, please don't hesitate to reach out to us directly. We value your feedback and hope to have the opportunity to welcome you back in the future for a much-improved experience.
4/10 Dårligt
RYOHEI
24. mar. 2024
Synes ikke om: Overnatningsstedets tilstand og faciliteter
RYOHEI
Overnattede 4 nætter i marts 2024
Svar fra Ben Perera den 26. mar. 2024
Dear Ryohei,Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. We're truly sorry to hear that your experience did not meet your expectations, as reflected in your 2 out of 5 rating.We understand the importance of providing a comfortable and enjoyable experience for our guests, and we apologize for any shortcomings you experienced during your time with us.If there are specific details about your stay that you would like to share or if there's anything we can do to make it right, please don't hesitate to reach out to us directly. We value your feedback and hope to have the opportunity to welcome you back in the future for a much-improved experience.
10/10 Fremragende
AKAGAWA
19. mar. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
AKAGAWA
Overnattede 3 nætter i marts 2024
Svar fra Ben Perera den 29. mar. 2024
Dear Akagawa,Thank you so much for your glowing review and for rating us a perfect 5 out of 5! We are thrilled to hear that you had such a fantastic experience during your stay with us.We're delighted to hear that you enjoyed every aspect of your stay, and we would be honored to welcome you back for another unforgettable experience in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to reach out to us.Once again, thank you for choosing to stay with us and for sharing your positive feedback. We can't wait to have the opportunity to host you again soon!
10/10 Fremragende
KANEKURA
18. mar. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
KANEKURA
Overnattede 3 nætter i marts 2024
Svar fra Ben Perera den 29. mar. 2024
Dear Kanekura,Thank you so much for staying with us and for taking the time to give a perfect rating! We are happy to know that you had such a positive experience during your stay with us.Providing exceptional service and ensuring our guests' satisfaction is our top priority, so it's incredibly rewarding to know that we were able to meet and exceed your expectations. Once again, thank you for choosing to stay with us and for sharing your positive feedback. We can't wait to have the opportunity to host you again soon!
8/10 Udmærket
Akira
Rejste med familie og småbørn
17. mar. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
素晴らしい接客で、旅行期間中、不自由なく過ごすことができました。
Akira
Overnattede 4 nætter i marts 2024
Svar fra Ben Perera den 29. mar. 2024
Dear Akira,Thank you so much for your kind words! We're thrilled to hear that you had a wonderful experience with our customer service team and that you were able to fully enjoy your time during your travels. Providing exceptional service and ensuring our guests' satisfaction is our top priority, so it's incredibly rewarding to know that we succeeded in making your stay memorable. We truly appreciate your feedback and hope to have the pleasure of welcoming you back for another fantastic experience in the future.
8/10 Udmærket
Jinho
Rejste med familie
16. mar. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good to stay there as a tourist…
Jinho
Overnattede 4 nætter i marts 2024
Svar fra Ben Perera den 29. mar. 2024
Dear Jinho,Thank you for sharing your feedback with us! We're thrilled to hear that you had a positive experience staying with us. Providing a comfortable and enjoyable stay for our guests is our top priority, and we're delighted that you found our property suitable for your needs. If there's anything specific that stood out to you during your stay or if there's anything else we can do to enhance your experience in the future, please don't hesitate to let us know. We hope to have the pleasure of welcoming you back for another great stay soon.
8/10 Udmærket
TOSHIKI, Nagoya City Mizuho Ku
15. mar. 2024
Synes godt om: Rengøring
TOSHIKI
Overnattede 3 nætter i marts 2024
Svar fra Ben Perera den 29. mar. 2024
Dear Toshiki,Thank you for choosing to stay with us. We're pleased to hear that overall, you had a positive experience during your stay with us.If there are specific aspects of your stay that you feel we could have done better or if there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Your satisfaction is important to us, and we welcome the opportunity to address any concerns you may have.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for an even better experience in the future.
2/10 Forfærdeligt
KOJI
11. mar. 2024
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Dear KOJIPlease accept our sincerest apologies for the less-than-satisfactory experience you encountered during your recent stay with us. Your feedback is incredibly important to us, and we want to assure you that we take your comments very seriously.We are deeply sorry to hear that you experienced issues with the hot water in your shower. Please know that maintaining high standards of comfort for our guests is a top priority, and I regret that we fell short in this instance. Rest assured, our maintenance team has been notified, and we are actively working to address this issue to prevent any future occurrences.Furthermore, I am disappointed to learn about the condition of our pool area and the presence of garbage. Our housekeeping and maintenance teams have been instructed to conduct a thorough inspection of the pool area and ensure that it is kept clean and inviting for our guests at all times.Regarding your dissatisfaction with the landscape and room design, I understand that individual preferences vary, but please know that your feedback is invaluable to us as we continuously strive to enhance our guests' experiences. We will certainly consider your comments as we evaluate opportunities for improvement in these areas.Additionally, I apologize for any inconvenience you experienced during the check-in process. We understand the importance of efficiency and guest satisfaction during this initial interaction, and we will review our procedures to identify areas for improvement to ensure a smoother and more expedient check-in experience for our guests in the future.Once again, please accept my sincerest apologies for the shortcomings you experienced during your stay. Your feedback is instrumental in helping us to improve, and I genuinely hope that you will consider giving us another opportunity to exceed your expectations on a future visit.
8/10 Udmærket
HITOSHI
9. mar. 2024
HITOSHI
Overnattede 4 nætter i marts 2024
Svar fra Manager den 3. apr. 2024
Håfa Adai HITOSHI,Thank you for the positive rating!
4/10 Dårligt
Yui
Rejste med familie
1. mar. 2024
Synes godt om: Rengøring, service og personale, faciliteter
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Dear Yui,Thank you for taking the time to share your detailed feedback about your recent stay. We're delighted to hear that you enjoyed our delicious breakfast buffet throughout your stay; it's always rewarding to know that our culinary offerings exceeded your expectations, however, we will work on improving the variety.We deeply apologize for the inconvenience you experienced due to noise disturbances from neighboring rooms. Your comfort and restful sleep are paramount to us, and it's disheartening to learn that we fell short in providing you with a peaceful environment. Please rest assured that we take your feedback seriously, and we will look into ways to address the issue of noise transmission through the walls to enhance the overall guest experience.We appreciate your understanding regarding this matter and your willingness to look beyond it to appreciate the other aspects of your stay. Your feedback serves as a valuable tool for us to identify areas for improvement, and we are committed to ensuring that all our guests have a comfortable and enjoyable stay with us.Once again, thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a truly flawless experience in the future. If there's anything further we can assist you with or if you plan to visit us again, please feel free to reach out to us directly.
10/10 Fremragende
Hiromasa
29. feb. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Hiromasa
Overnattede 2 nætter i februar 2024
Svar fra Ben Perera den 15. mar. 2024
Dear Hiromasa,Thank you once again for choosing to stay with us and for taking the time to share your positive rating. Your continued support and feedback mean the world to us, and we are truly grateful.Our mission is to provide every guest with a memorable and enjoyable experience, and it brings us great joy to hear that we met your expectations. Your satisfaction is our ultimate reward, and we are committed to maintaining the high standards of service and hospitality that you have come to expect from us.We look forward to welcoming you back for another exceptional stay shortly. Should you have any special requests or if there's anything we can do to make your next visit even more enjoyable, please do not hesitate to let us know.
10/10 Fremragende
MIWA
Rejste med familie og småbørn
28. feb. 2024
Synes godt om: Rengøring, service og personale
ホテルもキレイでスタッフの人も親切でよかったです。
MIWA
Overnattede 4 nætter i februar 2024
Svar fra Ben Perera den 15. mar. 2024
Dear MIWA,Thank you so much for your kind words and positive feedback! We're thrilled to hear that you found our hotel beautiful and that you had a pleasant experience with our staff. Providing exceptional service and creating memorable experiences for our guests are our top priorities, so it's always wonderful to receive such positive feedback.We truly appreciate you taking the time to share your experience, and we hope to have the pleasure of welcoming you back to our hotel in the near future. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Thank you once again for choosing to stay with us!
6/10 Okay
Naoya
27. feb. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Naoya
Overnattede 3 nætter i februar 2024
Svar fra Ben Perera den 15. mar. 2024
Dear Noya,Thank you for taking the time to share your feedback following your recent stay with us. We appreciate your honest rating.While we're glad to hear that you chose to stay with us, we're sorry to learn that your experience didn't meet your expectations entirely. Your feedback is invaluable to us as it helps us to identify areas where we can improve and ensure that future guests have a more satisfying experience.If there were specific aspects of your stay that you feel we could have done better, we would greatly appreciate any additional details or suggestions you might have. Your insights will enable us to address any shortcomings and enhance our services accordingly.We hope that despite the challenges you encountered, there were still aspects of your stay that you enjoyed. Should you decide to give us another opportunity to host you, please don't hesitate to reach out to us directly. We would love the chance to exceed your expectations and provide you with a truly exceptional experience.Once again, thank you for your feedback, and we hope to have the opportunity to welcome you back in the future.
10/10 Fremragende
Seung Dai
Rejste med familie og småbørn
27. feb. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
쇼핑몰도 가깝고 수영장도 비치랑 공유해서 좋았습니다.
Seung Dai
Overnattede 4 nætter i februar 2024
Svar fra Ben Perera den 15. mar. 2024
Dear Seung Dai,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you appreciated the convenience of our proximity to the shopping mall and that you enjoyed the shared pool with beach access during your stay.Ensuring that our guests have easy access to nearby amenities and enjoy our facilities is always a top priority for us. We're glad that you found these aspects of your stay to be positive.We hope that you had a wonderful time overall, and we look forward to welcoming you back for another enjoyable stay in the future. If there's anything more we can do to enhance your experience next time, please don't hesitate to let us know.Thank you once again for choosing to stay with us!
8/10 Udmærket
KEIKO
26. feb. 2024
KEIKO
Overnattede 2 nætter i februar 2024
Svar fra Ben Perera den 29. mar. 2024
Dear Keiko,Thank you for taking the time to share your feedback with us. We're pleased to hear that overall, you had a positive experience during your stay with us.Your rating of 4 out of 5 indicates that there may have been areas where we could have improved, and we appreciate your insights. We are committed to providing excellent service and accommodations for all our guests, and your feedback helps us identify areas for enhancement.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for an even better experience in the future.
2/10 Forfærdeligt
GORO
26. feb. 2024
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
GORO
Overnattede 3 nætter i februar 2024
Svar fra Ben Perera den 15. mar. 2024
Dear GORO,We are deeply saddened to learn of your dissatisfaction following your recent stay with us and we sincerely apologize for failing to meet your expectations. Your feedback is of utmost importance to us, and we are committed to addressing any issues you may have encountered.We would greatly appreciate the opportunity to better understand the specific concerns you had during your stay so that we can take immediate corrective action. Your experience does not reflect the high standard of service we strive to provide to all our guests, and we want to ensure that such shortcomings are promptly rectified.It is our sincere hope that you will allow us the opportunity to make amends and regain your trust. We value your patronage and would be honored to have the chance to restore your faith in our hotel, and we look forward to hearing from you soon.