Merci pour cette très belle note ! Nous sommes ravis que vous ayez passé un excellent séjour à nos côtés. Si jamais vous décidez de revenir dans notre belle ville n'hésitez pas à nous contacter pour toute réservation ou demande spéciale. Nous serions ravis de vous accueillir à nouveau au Novotel Strasbourg Centre Halles.Bien cordialement,

Merci Jeanette, d'avoir pris le temps de nous noter. Nous avons été ravis de vous recevoir. Bien Cordialement,

Dear Ines,We very much appreciate your comments regarding your stay at the Novotel Strasbourg Centre Halles. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,La Réception.

Dear Mister HENRIK, We very much appreciate your comments regarding your stay at the Novotel Strasbourg Centre Halles. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlène Assistant Front Office Manager

Dear Mister Jose, Thank you for taking the time to tell us about your experience at the Novotel Strasbourg Centre Halles. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.In our establishment we have either heating or air conditioning for the entire hotel.the equipment is not specific to each room.we are in a region with temperature differences in certainly very large periods 20 degrees during the day but 8 at night so we remain in heating mode so that our customers' nights are warm.In summer we have only air condition, but in this period we stay warm.We understand that it was to warm for you and you had to open the windows. As we are in the city center there is noices outside.Sorry for all the inconvenience.We wish you a good day.Best regardsCharlène Front Office Manager

Bonjour Monsieur Laurent, Nous sommes désolés pour le désagrément rencontré suite à l'encaissement des petits déjeuner.Ceux-ci sont à 19.50 par personne et malheureusement, ce montant vous a été facturé par erreur 2 fois.Toutefois nous avons tout de suite effectué le remboursement du trop perçu.Nous nous excusons encore pour cette erreur.Nous espérons que lors d'un prochain séjour sur strasbourg , vous nous donnerez l'occasion de vous offrir un meilleur souvenir de notre établissement Bonne journée Cordialement Charlène Cheffe de réception

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Strasbourg Centre Halles. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.The sleepers are included only in the executive rooms, that's why if you want sleepers you have to pay for.The iron is not in the room but on request.About the fridge for economy reason the all the fridge are the fridges are turned off.if you need it you have a switch to turn it onThe deposit 200 is for any extras, as you have no extras the cancellation is automatic and can take 1 week to come back on your account, we are sorry for the inconvenienceAt Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.That's not acceptable for us that you room wasn't clean and some product missing. Be sure we will take the mesure with our Housekeeping service.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Have a good day Best regardsCharlène Front office Manager