Kære gæst, vi er glade for den oplevelse, du havde på vores hotel. Din anmeldelse er meget detaljeret, og vi håber, at den hjælper de næste gæster med at vælge et sted, der vil glæde dem. Ser frem til at byde dig velkommen en anden gang, venlig hilsen.

Dear Elisabeth, Thank you for taking the time to leave your online review and for highlighting our central location, just a few minutes' walk from Strasbourg train station. For this stay, you booked a Superior room. We were unable to upgrade you despite your Expedia VIP status, for the simple reason that our only higher category room is the Junior Suite, which was not available for the 3 nights of your stay. The room 104 that you got, is a Superior room. You therefore had the room you booked.All our rooms are different, and I can understand that you did not like the room you were allocated, as it is not the one pictured on the website. However, I regret that you did not inform the reception team of your disappointment after your 1st night. We could have offered you a room change for the end of your stay, and softer pillows to optimize your comfort. We would also have informed you that all our rooms are equipped with roller shutters to ensure total darkness in the room. That's why our curtains are light.Kind regards, Camille - Front office manager