The property was nice and the location was close enough to town without being noisy. The room was clean and well presented. The bed was large but very hard and the duvet insert was filthy (which we removed and advised the staff). The bathroom needed some work with minor repairs to the shower head. Our door (and others doors) locks we’re not working properly, but were fixed through the stay.
The resort is a training restaurant, and the staff were always polite and happy to help. However they all need more training! The staff are trying their hardest but lack basic training.
Food was hit and miss and very expensive for the location. The beer tap must have been set up wrong as all we got was head. We felt sorry for the staff as they were trying their hardest, but it seemed as though they were not receiving the required training to take this from an average to excellent boutique resort.
We also had trouble settling our bill as we were charged for services we did not use, such as laundry. We cleared this up, paid and settled, but we’re asked again to pay for it long after we checked out.
