Hoteller nær Shockoe Slip

"The staff is amazing! The hotel is a work of art. We loved the holiday decorations! "

"The current average rating is way too high. This place is unremarkable, pictures on the site are unrepresentative and service is horrible. 1) service: This hotel is in the gold hotel.com rewards program. As gold members we should therefore be offered both a free drink and a complimentary upgrade if available. On this particular day the hotel was mostly empty. Upon check-in the person at the front desk entirely refused to provide either rewards although acknowledging that it was clearly stated...

"exceptionally friendly front desk, assistance, and speedy check-in"

"Na"

"I’m very grateful to Noah who works at the front Desk as a manager. He was very professional and kind, and he went above and beyond in providing a wonderful stay! George the driver was absolutely wonderful and I learned a lot about Richmond through riding with him, thank you George! And Richard was also really kind. Thank you so much! "

"Undergoing renovation, but a delightful stay nonetheless. Great location, charming lobby, welcoming staff, modern room. We got back late from the hospital after our daughter’s surgery, and the staff in the dining room made room for us even though they were closed for a private function earlier in the evening. So grateful!"