Hotel i Shirley, Birmingham

"I personally expressed deep dissatisfaction with my recent booking. After a canceled flight and lost luggage, I arrived exhausted at the hotel, only to be met by a cold and shockingly unprofessional front desk staff member. Apple Pay wasn’t accepted—unexpected, but manageable. I was then asked to pay a £50 deposit, with no receipt provided. As my employer strictly requires receipts, I politely questioned this. When I suggested that perhaps I should cancel the booking, the receptionist abruptly snapped: “THAT’S OK! Take your stuff and never come back!” I initially walked out in shock, but returned after 30 seconds to ask if this was really necessary—she repeated the demand I leave. I was treated with zero empathy, and the hostility from this staff member was deeply unsettling. With few options left that evening, I had to book into the Hyatt at a much higher price. It’s been a week with no refund or contact. I understand policies vary, but no guest—especially one already in distress—should be treated with such cruelty and dismissal. This was not just poor service—it was a total collapse of professional and human decency. I felt humiliated, abandoned, and frankly shocked that a Hotels.com partner would allow such behavior. I expect a full investigation, accountability, and fair compensation for one of the most degrading travel experiences I’ve ever endured. Please let me know if I can provide any further details. "

"I have travelled a lot, and price normally equals quality, but definitely not in this hotel! Everything was a diappointment and I dont know where to start. The constant No´s at all questions, the defect mixer tap in the shower that wasnt fixed until I threatened them. The missing towel after cleaning had been there, or the missing toilet paper - or or or I could go on! Just in general a very bad experience and location as well. Dont go there!"

"Ikke et område jeg vil besøge igen. Dårlige veje, usselt område"

"Very nice English breakfast and an excellent gym"

"Nice staff,"

"Super fint. Lækker mad, god service. Tæt på lufthavn. 5 min gå afstand."

"Stort, lidt forvirrende med 2 lobbyer og 1 reception og mange indgange... Var opmærksom at mit værelse var i lobby 2 Værelser i 100 og 1000 rækker... eks. lobby 1 har værelse 3005 og lobby 2 værelse 305 "

"Super tæt på Molineux Stadium. Parkering ved hotellet, pris 5GBP."