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Anmeldelser af Almacruz Hotel y Centro de Convenciones

4 out of 5
Almacruz Hotel y Centro de Convenciones
San Antonio 65, Santiago, Region Metropolitana

Anmeldelser

8,0

Alletiders

Bedømmelse på 10 − Fremragende. 163 af i alt 449 anmeldelser" "
Bedømmelse på 8 − Udmærket. 171 af i alt 449 anmeldelser" "
Bedømmelse på 6 − Okay. 69 af i alt 449 anmeldelser" "
Bedømmelse på 4 − Dårligt. 28 af i alt 449 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 18 af i alt 449 anmeldelser" "

8,4/10

Rengøring

8,2/10

Service og personale

7,4/10

Faciliteter

7,6/10

Overnatningsstedets tilstand og faciliteter

7,6/10

Miljøvenligt

Anmeldelser

6/10 Okay

Natalie

Synes godt om: Rengøring, service og personale, faciliteter
Overnattede 2 nætter i marts 2024
Svar fra Team Almacruz den 26. apr. 2024
Gracias por visitarnos Natalie

6/10 Okay

IGNACIO

Forretningsrejsende
Synes godt om: Service og personale
The food at the hotel spectacular. The personnel good. The hotel is old and not well maintained. The old carpets gives the impression of not clean. The may not be clean. The hotel is very average for a 2 star hotel. The ubicación is good at it is in the center of the city. Even though the crowding in the area make uncomfortable the strolling.
Overnattede 2 nætter i april 2024
Svar fra Team Almacruz den 26. apr. 2024
Many thanks for your comments Ignacio!

10/10 Fremragende

Jun

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We love the location of this hotel, which is very convenient. However, the check in process was frustrating. The hotel staff refused to check in anyone before the official 3PM check-in time, even at 2:30PM. We understand not all the rooms are available before 3PM. This is the first hotel we've ever stayed showed such inflexibility.
Overnattede 1 nat i marts 2024
Svar fra Team Almacruz den 15. apr. 2024
We are sorry that you had that impression of us, although that check in is at 15:00, we try as much as possible to deliver the rooms as soon as we have them ready, but there are days when our housekeeping team has a lot of work and they do their best so that we can fulfill our promise.

4/10 Dårligt

Jaslynn, la

Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Water doesn’t drained in the shower and overflowed the restrooms. Bad!!!
Overnattede 1 nat i april 2024
Svar fra Team Almacruz den 15. apr. 2024
Hi Jasslyn, thanks for your comment, we are working on that. Thank you and best regards

6/10 Okay

Paul

Room was comfortable and clean, property is abit tired. Pool area was pleasant and breakfast was fine. Location is quite good.
Overnattede 3 nætter i april 2024
Svar fra Team Almacruz den 10. apr. 2024
Thanks Paul for your choosing us and your review.

4/10 Dårligt

Ros

Rejste med partner
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I have never felt this way in any other hotel. I felt DISCRIMINATED to the point I had to take my partner to the hospital because of health issues after an incident in this hotel. Everything was good until the last minute. The person working in the first floor by the door mistreated and even slammed my boyfriend’s car rental because someone from the Government was in the building. All this is while I’m trying to put the bags in the trunk. When we requested to speak to a manager the manager said that he acted like that because he didn’t know we were one of the hotel customer and that he can’t do anything. We were mistreated and trust me I have never felt like this before. Discrimination, frustration, and lack of empathy should be the name of this hotel. Not getting into I found a bug in the room, but due to the fact it is an old hotel I was not going to get into that. I would recognize that Make Make restaurant staff was very nice. Stay far away from this hotel. You will thank me later
Overnattede 1 nat i marts 2024
Svar fra Team Almacruz den 27. mar. 2024
Dear RosarioWe are deeply sorry to read this, it is not our intention to make people feel bad, on the contrary all our team works very hard to provide a warm treatment to all our guests and visitors. We are also frustrated to know that we hurt your sensibility and we hope you have recovered from this. We will reinforce this with our team, Thank you very much for sharing.

6/10 Okay

Tatiana

Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter
Run down room, no bar, no coffee machine
Overnattede 1 nat i marts 2024
Svar fra Team Almacruz den 26. mar. 2024
Thank you for visiting us and for your review Tatiana.

10/10 Fremragende

carmen

Rejste med partner, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Me gusto la decoracion muchisimo por ser cultural Me gusto el desayuno y el restaurant excelente.
Overnattede 2 nætter i marts 2024
Svar fra Team Almacruz den 26. mar. 2024
¡Gracias por compartir tu experiencia, Carmen! Esperamos verte de nuevo pronto. ¡Que tengas un excelente día!

8/10 Udmærket

Maitane

Synes godt om: Service og personale, faciliteter
El servicio de desayuno es muy completo
Overnattede 4 nætter i januar 2024
Svar fra Team Almacruz den 19. mar. 2024
Muchas Gracias Maitane por tu nota y comentario !Saludos cordiales,

6/10 Okay

Rosemary

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Air conditioner did not work. Maintenance came three times and couldn't fix it. Found out another couple had the same problem. No compensation given. Happy hour advertised on the weekend but is only Monday to Friday. Good location.
Overnattede 4 nætter i marts 2024
Svar fra Team Almacruz den 19. mar. 2024
Rosemary, We appreciate your feedback and will use it to improve our services.Thank you for staying with us.Best Regards,The Almacruz Team

10/10 Fremragende

Natalia, Kirkland

Overnattede 1 nat i marts 2024
Svar fra Team Almacruz den 10. apr. 2024
Thanks Natalia !

10/10 Fremragende

Marinus

Overnattede 3 nætter i februar 2024
Svar fra Team Almacruz den 24. mar. 2024
Gracias por la puntuación!

8/10 Udmærket

Yana

Synes godt om: Rengøring, service og personale
Overnattede 3 nætter i februar 2024
Svar fra Team Almacruz den 12. mar. 2024
Thanks Yana. We are working so that next time you give us a better score.

6/10 Okay

Elena

Overnattede 3 nætter i februar 2024
Svar fra Team Almacruz den 12. mar. 2024
Gracias por tu visitarnos y por tu valoración.

10/10 Fremragende

Luca, ESCONDIDO

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent location
Overnattede 1 nat i februar 2024
Svar fra Team Almacruz den 12. mar. 2024
Thanks Luca for visiting us and for your comment!

10/10 Fremragende

Nicholas

Rejste med familie, Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything w
Overnattede 3 nætter i januar 2024
Svar fra Team Almacruz den 12. mar. 2024
Gracias Nicholas, The whole Almacruz team appreciates your review about our hotel.

4/10 Dårligt

Frank

Synes ikke om: Rengøring
Overnattede 2 nætter i januar 2024
Svar fra Team Almacruz den 12. mar. 2024
Many Thanks Frank, We are working so that next time you give us a better score ;-)

8/10 Udmærket

Morley

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good value for the price
Overnattede 1 nat i januar 2024
Svar fra Team Almacruz den 12. mar. 2024
Many Thanks Morley. We apreciatte your comment!

10/10 Fremragende

Luca, ESCONDIDO

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent location
Overnattede 2 nætter i januar 2024
Svar fra Team Almacruz den 12. mar. 2024
Gracias LucaApreciamos tu puntuación y comentario!

8/10 Udmærket

Morley

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great location and great value for price. Air conditioning in the room was inadequate.
Overnattede 1 nat i januar 2024
Svar fra Team Almacruz den 12. mar. 2024
Gracias Morley for your comment, we are working into improve our guest experiencie. !

8/10 Udmærket

Fernando

Overnattede 3 nætter i januar 2024
Svar fra Team Almacruz den 24. mar. 2024
Gracias Fernando!

4/10 Dårligt

Darryl B

Synes godt om: Service og personale
Overnattede 2 nætter i januar 2024
Svar fra Team Almacruz den 12. mar. 2024
Thanks Darryl We are working so that next time you give us a better score ;-(

6/10 Okay

FELIPE

Rejste med familie
Synes ikke om: Faciliteter
I got a terrible room at check in. I asked for an upgrade and they initially said none available. When I saw the room, I decided to leave the hotel. Then, surprisingly, a better room was available. Terrible bed, old towels, no amenities or toiletries.
Overnattede 4 nætter i januar 2024
Svar fra Team Almacruz den 12. mar. 2024
Hola Felipe We are sorry that we didn't give you an incredible experience, we are working on improvements so that it will always be like this!

4/10 Dårligt

Lingchen

Synes ikke om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Room temperature is extremely hot and cannot be ad
The AC at room is fixed to 27C and you cannot be adjusted.
Overnattede 1 nat i januar 2024
Svar fra Team Almacruz den 12. mar. 2024
Gracias Lingchen for visiting us and giving us your feedback, it is very important to us.

4/10 Dårligt

Giovanni

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel vecchio con moquette sporca. Personale scortese. Dalla camera sono sparite due stecche di sigarette e alcune lattine di birra da collezione. Nonostante avessero promesso che avrebbero ripagato il danno, il Direttore non si è mai presentato. Bruttissima figura. Da evitare.
Overnattede 2 nætter i januar 2024
Svar fra Team Almacruz den 12. mar. 2024
GiovanniSiamo spiacenti di leggere quanto ci hai raccontato e ci scusiamo per la brutta esperienza.Grazie per il commento

10/10 Fremragende

Leslie

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Perfect customer service checking in and out, only negative were other guests who were so late checking out from New Year's the night before, so we had to wait so long to checkin
Overnattede 1 nat i januar 2024
Svar fra Team Almacruz den 12. mar. 2024
Thanks Leslie for visiting us and for your comments. We apreciatte!

8/10 Udmærket

Guohan

Overnattede 2 nætter i januar 2024
Svar fra Team Almacruz den 12. mar. 2024
Thanks for visiting us !

6/10 Okay

Terry

Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Just average at best
Area is not great and my wife’s necklace was ripped off her neck a few hundred metres from the hotel. Air conditioning didn’t really work and towels were very worn.
Overnattede 3 nætter i januar 2024
Svar fra Team Almacruz den 12. mar. 2024
We are sorry to hear about what happened to your wife. We are making great efforts together with the authorities to improve security throughout downtown Santiago, with very good results.

6/10 Okay

Alice

Synes godt om: Rengøring, service og personale, værelsets komfort
Overnattede 2 nætter i januar 2024

10/10 Fremragende

Zhichen

Overnattede 1 nat i januar 2024

8/10 Udmærket

Zhaohui

Overnattede 2 nætter i januar 2024

10/10 Fremragende

tyler

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Really cool place musem feel in lobby good food and staff nice spot!
Overnattede 1 nat i januar 2024

10/10 Fremragende

LUCIA

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 6 nætter i december 2023

4/10 Dårligt

Kendy

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Service og personale
Piscina cerrada
Mal! Al llegar la piscina estaba cerrada junto con la terraza en pleno verano, y tampoco hicieron algo para compensar. En ocasiones escogemos el hotel en base a las áreas recreativas cómo piscinas o terrazas, ese era mi caso. Resto del hotel ok, pero pésimo servicio tener cerrado algo tan vital.
Overnattede 1 nat i januar 2024

8/10 Udmærket

TAKENOBU

Synes godt om: Service og personale
Overnattede 2 nætter i december 2023

4/10 Dårligt

Sonia

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Wouldn’t stay there again.
The location was central. But the room was very dirty. The bathroom was not cleaned. There were hair in the bathtub and garbage in the bathroom sink. The hallway carpets were duper dirty. Old furniture inside the rooms and in the common area. The swimming pool water was very cloudy. Not sure if was clean enough to go in.
Overnattede 1 nat i december 2023

8/10 Udmærket

mahsa

Overnattede 2 nætter i december 2023

6/10 Okay

Milo

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Well, in general Chile closes thing pretty early so food was limited. We paid for the breakfast but most tours started before they served it. Most places start serving at 6 am but not them… so we paid 17x2 for 3 days for a breakfast that only had an apple a dried sandwich and warm yogurt. Not really worth it to be honest and if I could I could for my breakfast fees back! The conditions were old and the bathroom was kinda dirty… there was a lot of build up in the tub and washing are —which was kinda icky. The towels were so old that they felt thin and scratchy. The pool was dirty it was dark green, and the restaurant didn’t have much food varieties—but at least it was open late. The staff was helpful and spoke English.
Overnattede 3 nætter i december 2023

10/10 Fremragende

mahsa

Overnattede 1 nat i december 2023
Svar fra Team Almacruz den 12. mar. 2024
Thanks Mahsa for your review.

6/10 Okay

Carla

Synes godt om: Rengøring, service og personale, værelsets komfort
Overnattede 4 nætter i december 2023

10/10 Fremragende

Igor

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
A great place to stay in Santiago. Very friendly and helpful staff.
Overnattede 2 nætter i december 2023

8/10 Udmærket

Amira

Overnattede 10 nætter i december 2023

8/10 Udmærket

Mladen, St Louis

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Outdated Property but I expected much worse considering what I paid. Perfect to explore down town area. Staff Is very nice. Girls at the front desk (I think Joseline and Pauline) awesome.
Overnattede 2 nætter i november 2023

8/10 Udmærket

Sue

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Staff were very kind, friendly and helpful, facilities were good. Good location for shops and city sights.
Overnattede 5 nætter i november 2023

8/10 Udmærket

Stefanie

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The staff at the hotel were very friendly and helpful in any matters. Breakfast Buffett was ok. Rooms and bathrooms need to be renovated. They seemed to be clean except the carpet. Mattress for our opinion too soft. Pool area was nice. The water in the pool doesn’t seem to be clean, but maybe I am wrong . After all the location of the hotel is very central , close to Plaza de Armas.
Overnattede 2 nætter i december 2023

10/10 Fremragende

Gustav Erik

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i november 2023

8/10 Udmærket

Glenn

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i november 2023

10/10 Fremragende

John

Forretningsrejsende
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
All of the staff were extremely professional and friendly at the same time. The hotel was very functional in a good location. That served my needs perfectly. Thank you to all the staff at Hotel, Alma Cruz.
Overnattede 3 nætter i november 2023

10/10 Fremragende

Andrey

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good location, friendly staff, we especially got a lot of information and good recommendations from Alejandro one of the bell boy staff, solid bar and restaurant, nice outdoor pool/lounge area
Overnattede 3 nætter i november 2023

10/10 Fremragende

Emily

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was good. A little noisy, but it was music from the bar below and wasn't bad. They were helpful.
Overnattede 1 nat i november 2023