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Anmeldelser af Viva Dominicus Palace by Wyndham, A Trademark All Inclusive

3.5 out of 5
Viva Dominicus Palace by Wyndham, A Trademark All Inclusive
Playa Dominicus, San Rafael del Yuma, La Altagracia

Anmeldelser

7,4

Godt

Bedømmelse på 10 − Fremragende. 130 af i alt 503 anmeldelser" "
Bedømmelse på 8 − Udmærket. 183 af i alt 503 anmeldelser" "
Bedømmelse på 6 − Okay. 94 af i alt 503 anmeldelser" "
Bedømmelse på 4 − Dårligt. 55 af i alt 503 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 41 af i alt 503 anmeldelser" "

7,6/10

Rengøring

7,4/10

Service og personale

7,6/10

Faciliteter

7,4/10

Overnatningsstedets tilstand og faciliteter

7,6/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

FRANCIS

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Went last week of April, so some rain. Ocean was great, with great snorkling right off the shore. We saw a flounder, rays, pufferfish, lobsters, plus reef fish. Coral is growing but looks young. Loved the excursions with viva, they had tour guides that spoke multiple languages. Staff was friendly. Room was basic but the grounds were beautiful with ducks, birds, and igunanas. Food was adequate but lacked flavor. Yes I would go again.
Overnattede 6 nætter i april 2024
Svar fra Customer Care Team Viva Dominicus Beach & Palace b den 16. maj 2024
Dear Francis,Thank you for sharing your experience in our property with us. We appreciate your comment and we are glad to know that you enjoyed your vacation.Please do not forget that Viva Wyndham Dominicus will be pleased to welcome you back.Best Regards,

10/10 Fremragende

Roman

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 6 nætter i april 2024
Svar fra Customer Care Staff Viva Dominicus Beach & Palace den 11. maj 2024
Dear Roman,Thank you for sharing your score about your stay at our property!Sincerely,

10/10 Fremragende

Adriana

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very big and always something for everyone. I like the health drink option. We eat very healthy so nice to have that option
Overnattede 5 nætter i april 2024
Svar fra Customer Care Team Viva Dominicus Beach & Palace b den 1. maj 2024
Dear Adriana,Thank you for your review regarding the Viva Dominicus by Wyndham. It is very nice to read your good remarks about our services and facilities.We look forward to your next stay at our resort and thank you for recommending us.Kind regards,

8/10 Udmærket

Marko

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
Amazing beach but property needs updating
Overnattede 5 nætter i april 2024
Svar fra Customer Care Staff Viva Dominicus Beach & Palace den 29. apr. 2024
Dear Marko,Thank you for sharing your comments about your stay at our property!Sincerely,

10/10 Fremragende

Claudine

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nous étions 2 adultes avec une enfant de 8 ans. Nous avons passé 4 nuits. Nous avons adoré notre séjour. Très bel hôtel et excellent emplacement. Le service et le personnel était parfait. L’animation a émerveillé notre fille!!! Et nous avons adoré la nourriture tant au buffet qu’au resto à la carte. Nous avions une chambre très bien située avec vue sur mer et piscine. Le seul commentaire négatif que je peux faire est que notre chambre était vielle et très très humide. On recommande cet hôtel!
Overnattede 4 nætter i april 2024
Svar fra Customer Care Staff Viva Dominicus Beach & Palace den 6. apr. 2024
Cher Claudine,C'est plus qu'un plaisir de savoir que vous avez apprécié votre séjour au Viva Wyndham Dominicus.Notre objectif principal est la satisfaction de nos clients. Merci de souligner le service de notre équipe.Nous nous réjouissons de vous recevoir à nouveau dans un proche avenir.Cordialment,

8/10 Udmærket

Adeyemi

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great friendly staff. Entertainment was phenomenal. Unstable internet outside of the main lobby area but understandable given the resort size.
Overnattede 7 nætter i marts 2024
Svar fra Customer Care Staff Viva Dominicus Beach & Palace den 16. mar. 2024
Dear Adeyemi,Thank you for sharing your comments about your stay at our property!Sincerely,

10/10 Fremragende

young in

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I've been coming to this property for last 11years every year, sometimes multiple times a year. It has the most beautiful & widest beach in area & no sea weed issues. Has healthy, tasty, high quality food that is never disappointing. if you want heavy, junk food, you won't like it. Ground land scape is very lush & well kept making you feeling you're in a big park even while you're in the room. Staffs are always accommodating specially at the palace side. Over the years, there was a time they were playing music too loud throughout the day but they corrected it & it was appropriate amount this time at least at the palace side. Unfortunately they made me pay $50 for 2 hour late check our after this loyal patronage this February 😂 which was disappointing. but still will go back.
Overnattede 6 nætter i februar 2024
Svar fra Costumer Care den 9. feb. 2024
Dear customer,It is more than an honor to know that she enjoyed her stay at Viva Wyndham Dominicus.Our main objective is the satisfaction of our guests.We hope to have your visit again in the near future.Kind regards,Customer service staffViva Wyndham Dominicus Beach & Palace

8/10 Udmærket

Olga

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Not enough activities for preteens to do independently. Not enough wild life on property. Too many age restrictions (need to be 16 to use the gym, etc). Need more food variety at the buffet or more reservation days allowed. Otherwise, the best beach in the area
Overnattede 9 nætter i december 2023
Svar fra Customer Care Staff Viva Dominicus Beach & Palace den 30. dec. 2023
Dear Olga,Thank you for sharing your comments with us on your recent vacation in Bayahibe.We can assure you that all of our clients’ opinions are very important to us because it is the more reliable source of information to improve our services and facilities.We apologize for any inconvenience that you might have during your stay.Again thank you for choosing to stay with us.Kind regards,

10/10 Fremragende

Gail

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Loved it here. The hotel is huge, much bigger than we were expecting but never felt crowded even during a peak week. Lots of amenities and activities to keep the kids busy and a beautiful location. Every member of staff was friendly and helpful. The room was a bit basic but very clean. The only real downside was the food in the buffet could be a bit bland. The food in the other restaurants and snack bars was much better. Highly recommended.
Overnattede 7 nætter i december 2023
Svar fra Viva Dominicus Beach & Palace Customer Care Staff den 30. dec. 2023
Dear Gail,Thank you for sharing your comments about your stay at our property!Sincerely,

10/10 Fremragende

Arlyn

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 10 nætter i december 2023
Svar fra Customer Care Staff Viva Dominicus Beach & Palace den 17. dec. 2023
Dear Arlyn,,Thank you for sharing your score about your stay at our property!Sincerely,

4/10 Dårligt

Ganna

Rejste med partner
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
To preface this review, I have stayed at many all inclusive resorts including iberostars and secret resorts. If you are not Italian or Spanish, I would not recommend this resort. Personally, I will not be coming back or staying at any other Viva resort. To be fair, lets start with the pros of the resort: very nice beach and beautiful water activities like archery, kayaking, and paddle boarding included (with a time limit). the seafood restaurant and French restaurant were good. Now let’s discuss the cons: - wifi did not work in the room we were staying in and was very spotty throughout resort. - staff in green shirts will harass you and try to sell you things (timeshares, upgraded memberships) MULTIPLE TIMES PER DAY. My husband and I were harassed every day of our trip, when we were trying to relax and have a good time. The green shirts even tried asking for our room number! - the food overall was not great. Definitely below average and some things were very gross and old-looking. Some people we came to the resort with got sick from the food. - the drinks are not strong and will not get you buzzed unless you drink straight liquor. And you do not want to know how those drink cups are washed… it’s not sanitary. - the shower water was sometimes not hot. - there were roaches on the property, but we were on a higher floor in the building so we thankfully didn’t get any in our room. - staff is rude / not helpful to English speakers.
Overnattede 9 nætter i december 2023
Svar fra Customer Care Staff Viva Dominicus Beach & Palace den 15. dec. 2023
Dar GannamThank you for sharing your comments with us on your recent vacation in Bayahibe.We can assure you that all of our clients’ opinions are very important to us because it is the more reliable source of information to improve our services and facilities.We apologize for any inconvenience that you might have during your stay.Again thank you for choosing to stay with us.Kind regards,

6/10 Okay

Serghei

Synes godt om: Rengøring
Overnattede 6 nætter i december 2023
Svar fra Customer Care Staff Viva Dominicus Beach & Palace den 15. dec. 2023
Dear Serghei,Thank you for sharing your score about your stay at our property!Sincerely,

8/10 Udmærket

Vladimir Z

Overnattede 9 nætter i december 2023
Svar fra Customer Care Staff Viva Dominicus Beach & Palace den 11. dec. 2023
Dear VladimirThank you for sharing your score about your stay at our property!Sincerely,

6/10 Okay

Vladimir

Rejste med familie
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Nothing
Overnattede 6 nætter i december 2023
Svar fra Customer Care Staff Viva Dominicus Beach & Palace den 10. dec. 2023
Dear Vladimir,Thank you for sharing your comments about your stay at our property!Sincerely,

10/10 Fremragende

Yolanda

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
El hotel es grande, con muchas actividades incluidas para todos los gustos, desde físicas como de entrenamiento, todos los empleados del hotel son encantadores y súper amables, los bufets cuentan vos suficiente opciones para todos los gustos, muy recomendable para grupos grandes, definitivamente si regresaría 😉
Overnattede 6 nætter i november 2023
Svar fra Customer Care Viva Dominicus Beach & Palace by Wyn den 8. dec. 2023
Estimado Yolanda,Le agradecemos mucho sus comentarios. Las opiniones de nuestros huéspedes son fundamentales ya que nos ayudan a conocer sus deseos y nos permiten mejorar constantemente la calidad de nuestros servicios.Atentamente,

10/10 Fremragende

Rahul

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Food buffets were excellent and we felt like there was variety each day. The pizzeria was an unexpected surprise, freshly baked in a hearth oven best I've had in years. Beaches and pools were enjoyable, especially the activities in the plaza, the infinity pool. Crepe bar was very good. Many activities all day. Friendly staff and guests. Weather was great. Family friendly. We used talixo from and to the airport. Would definitely return. This was our first all inclusive.
Overnattede 3 nætter i november 2023
Svar fra Customer Care Team Viva Dominicus Beach & Palace b den 2. dec. 2023
Dear Rahul,Thank you so much for your valuable comments on your family. It is very important to us to receive feedbacks and to know that you had a pleasant vacation.Please remember that we will be glad to welcome you back at Viva Wyndham Dominicus.Kind Regards,

4/10 Dårligt

JOSE ANTONIO

Synes ikke om: Rengøring
Mucho italiano
Overnattede 5 nætter i november 2023
Svar fra Customer Care Staff Viva Dominicus Beach & Palace den 2. dec. 2023
Estimado José Antonio,¡Gracias por compartir sus comentarios sobre su estadía en nuestra propiedad!Atentamente,

4/10 Dårligt

AMIN

Overnattede 6 nætter i november 2023
Svar fra Customer Care Staff Viva Dominicus Beach & Palace den 15. dec. 2023
Dear Amin,Thank you for sharing your score about your stay at our property!Sincerely,

6/10 Okay

Crystal

Rejste med partner
Synes godt om: Service og personale
The staff were kind. The food was terrible and we felt very segregated because every excursion we were left out of most conversations because we were the only English speakers.
Overnattede 7 nætter i november 2023
Svar fra Customer service team Viva Dominicus Beach & Palac den 24. nov. 2023
Dear Crystal,We really appreciate your comments. The opinions of our guests are fundamental since they help us to know your wishes and allow us to constantly improve the quality of our services.Sincerely,

8/10 Udmærket

stanislav

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything was ok, except the water. Me my wife and my friends got a stomach problem. We used a bottle water for drink, but for ice and clean fruits and vegetables they use regular water. Food was excellent
Overnattede 8 nætter i oktober 2023
Svar fra Customer Care Team Viva Dominicus Beach & Palace b den 3. nov. 2023
Dear Stanislav,Thank you for your kind review. We are glad that your overall appreciation of our Resort was positive, but regret that not everything was perfect. Rest assured that your comments and observations will be taken into consideration.Thank you once more for your constructive feedback and it would be a pleasure for us to welcome you back.

4/10 Dårligt

Oscar

Rejste med familie og småbørn
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
The first day we wait until 4 pm to get the room the the a/c was bad and we pass the first night literally cooking our sell , the restaurat reaervation was limites to one because my reservation was just for 3 nights , in resumeit wasn'tmy best vacation
Overnattede 3 nætter i oktober 2023
Svar fra Customer Care Team Viva Dominicus Beach & Palace b den 26. okt. 2023
Dear Oscar,We regret that you have left our hotel with this negative perception. Our main goal is always our guests’ satisfaction and enjoyment. We really apologize for not having met your expectations and we want to inform you that we sent your review to our reception manager in order to apply correctives measures. Sincerely,

8/10 Udmærket

Catharine, Bethesda

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This is a very well-maintained property, with an extensive beach and many different restaurants, snack bars, and cocktail bars, as well as multiple swimming pools. The lady that cleaned our room every day, Yesenia R., did an excellent job and always left us with a beautiful bird constructed from towels and sheets, with flowers and greenery. All of the staff that we encountered were friendly and kind, and they all work very, very hard. The little shopping area within the Palace compound had a wonderful coffee shop. It was also really cool to see all the birds, including a flock of flamingos, wandering around the property, as well as some iguanas. There are multiple specialty restaurants in both the Palace compound, and within Dominicus Beach (which guests at the Palace may use); my personal favorite was the Italian restaurant, Il Palco. 25 is also very good (for steak) and Viva Mexico had delicious fajitas. We had wonderful massages on the beach from the spa. While it was not a concern for my husband and me, or the friends with whom we travelled, the rooms do show some wear and tear, which I feel is to be expected. The spotless attention to detail by the cleaning crews made up for that small criticism. The compound was safe, with an obvious presence of security. The beds are very comfortable. The air conditioning worked very well, which was much appreciated, given the very high humidity at this time of year. This is a great place to take an all-inclusive beach vacation.
Svar fra Customer Care Team Viva Dominicus Beach & Palace b den 29. sep. 2023
Dear Catharine,Thank you for your review regarding the Viva Wyndham Dominicus. It is very nice to read your good remarks about our services and facilities.We look forward to your next stay at our resort and thank you for recommending us.Kind regards,

8/10 Udmærket

Priscilla

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 7 nætter i september 2023
Svar fra Customer Care Staff Viva Dominicus Beach & Palace den 29. sep. 2023
Dear Priscilla,Thank you for sharing your score about your stay at our property!Sincerely,

10/10 Fremragende

Luis Miguel, Santiago

Rejste med familie, Rejste med partner, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Svar fra Customer Care Staff Viva Dominicus Beach & Palace den 2. sep. 2023
Estimado Luis Miguel¡Gracias por compartir su puntuación sobre su estadía en nuestra propiedad!Atentamente,

10/10 Fremragende

Vioneth

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff was very friendly, food was excellent.
Overnattede 6 nætter i juli 2023
Svar fra Customer Care Staff Viva Dominicus Beach & Palace den 7. aug. 2023
Dear Guest,Thanks for sharing your comments about your stay at our property!Sincerely,

6/10 Okay

Yesmit

Rejste med familie
Synes godt om: Faciliteter
Bathrooms not clean, no WIFFI service Not AC in the lobby
Overnattede 7 nætter i juli 2023
Svar fra Customer Care Team Viva Dominicus Beach & Palace b den 7. aug. 2023
Dear Yesmit,Thank you for choosing our property for your vacation.We are sorry that our services have not met your expectations.Our main objective is to achieve the satisfaction of our guests and for this reason we want to thank you for your comments: all the observations that help us improve our services are very valuable to us.Hoping to welcome you back in our hotel.Best Regards,

4/10 Dårligt

Lauren

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 7 nætter i juli 2023
Svar fra Customer Care Staff Viva Dominicus Beach & Palace den 7. aug. 2023
Dear Lauren,Thanks for sharing your score about your stay at our property!Sincerely,

2/10 Forfærdeligt

Juri

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
It was a terrible service overall All of restaurants has very bad service and a food are very bad Just a buffet was not bad!!! No more !!!!!!
Overnattede 8 nætter i juli 2023
Svar fra Customer Care Staff Viva Dominicus Beach & Palace den 7. aug. 2023
Dear JuriPlease accept a sincere apology for any inconvenience that you might have experienced during your recent stay in Bayahibe. We appreciate the time you dedicated to write your remarks about your vacation. Your comments will assist us in our commitment to improve in all aspects of our operations.It is our priority to satisfy all of our clients and we can assure you that we work every day with great efforts to optimize our services.We remain at your disposal.Best regards,

10/10 Fremragende

Carolina

Synes godt om: Service og personale
The beach and resort workers wonderful
Overnattede 6 nætter i juli 2023
Svar fra Customer Care Staff Viva Dominicus Beach & Palace den 7. aug. 2023
Dear Carolina,Thanks for sharing your comments about your stay at our property!Sincerely,

10/10 Fremragende

Jadwiga Katarzyna

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything at this resort was amazing, but the pools could have been open a little longer.
Overnattede 5 nætter i juli 2023
Svar fra Customer Care Staff Viva Dominicus Beach & Palace den 7. aug. 2023
Dar Jadwiga,Thank you for sharing your comments with us on your recent vacation in Bayahibe.We can assure you that all of our clients’ opinions are very important to us because it is the more reliable source of information to improve our services and facilities.We apologize for any inconvenience that you might have during your stay.Again thank you for choosing to stay with us.Kind regards,

10/10 Fremragende

Heriberto

Rejste med familie
People. Facilities are old. But staff make the difference
Overnattede 3 nætter i juli 2023
Svar fra Customer Care Staff Viva Dominicus Beach & Palace den 7. aug. 2023
Dear Heriberto,Thanks for sharing your comments e about your stay at our property!Sincerely,

10/10 Fremragende

Juan, west new york

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Exelente
Overnattede 3 nætter i juli 2023
Svar fra Customer Care Staff Viva Dominicus Beach & Palace den 7. aug. 2023
Dear Juan,Thanks for sharing your comments about your stay at our property!Sincerely,

4/10 Dårligt

Leonor

Rejste med familie
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The room was not ready when we arrived. The room looked old and the bathroom was terrible. The room floor was dirty. The drinks machine didn’t have drinks, when you pressed juice it brought water. The food was terrible and not a lot of options The staff didn’t look professional.
Overnattede 2 nætter i juli 2023
Svar fra Customer Care Team Viva Dominicus Beach & Palace b den 12. jul. 2023
Dear Leonor,We regret that you have left our hotel with this negative perception. Our main goal is always our guests’ satisfaction and enjoyment. We really apologize for not having met your expectations and we want to inform you that we sent your review to our general management in order to apply correctives measures. Sincerely,

10/10 Fremragende

Jessel

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
This hotel is located on a beautiful beach. The staff was friendly and helpful. Many dining options. Comfortable and clean room. Beautiful experience from start to finish. Will recommend staying at this hotel.
Overnattede 6 nætter i juli 2023
Svar fra Customer Care Team Viva Wyndham Dominicus Beach & den 12. jul. 2023
Dear Jessel,We appreciate your valuable feedback about the stay you had at our property.It is really rewarding to read your positive comments and we are glad to know that your stay at Viva Wyndham Dominicus was enjoyable.Thank you for choosing our resort and for recommending us.Kind regards,

2/10 Forfærdeligt

Verificeret rejsende

Rejste i en gruppe
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Checking in nightmare
Check in experience was awful. We first tried checking in at Viva Dominicus Beach and were told we were in the wrong place. When we arrived at Dominicus Palace, we were told that our rooms weren't paid for and that we would need to pay for 4 rooms. We had two of our group that could not come and I was told that we could not have those rooms at the rate we were told it would be. Instead we would be charged the current rack rate. Then the clerk told us that half of our rooms were at the Palace and half were at the Beach. After more searching on the computer, we were told that all our rooms were actually at the Beach resort. I asked for assistance to get my group of 15 to the other site. Yes, we got assistance. The bell men loaded all our luggage on the carts and took us to the other resort at a fast pace. Several of my group were seniors and had a very difficult time keeping up. One in fact had such knee pain after this fast hike that the next day that one had to just rest. We were told to just relax at the bar while they sorted out our problems. My group encountered plastic in their drinks. The clerk appeared to not want to help me, the female leader. He was a little more willing to talk with a man in our group. I felt discrimination as a female. I was the one in charge of the group and he gave me little respect and wasn't wanting to talk to me as much as a man. I don't usually feel such disrespect, but I did that day.
Overnattede 3 nætter i juni 2023
Svar fra Customer service staff Viva Wyndham Dominicus Beac den 6. jul. 2023
Dear Guest,Thank you for sharing with us your comments about your vacation in Bayahibe.We apologize for the inconvenience you may have experienced yesterday during the check-in process. We take the opinions of our guests very seriously and therefore you can be sure that your comments will be taken into account. I kindly ask you to come to the customer service desk to assist you.Thank you again for your feedback and we look forward to earning back your trust.Sincerely,

4/10 Dårligt

reda

Rejste med familie
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The staff not friendly, food is bad no good hot food my 2 kids were sick second day from food , the charge me for using the safe 2$ a day don’t pay you still can use it , they offer viva club it’s ripe off don’t do it Unclean rooms Hade leaks in bathroom from air conditioning for all days No one can fix that Drinks are its up to who make it will be whatever I love the beach was really nice If you wanna enjoy Book palace because beach limit to many things and palaces good for family The most I like the beach and the weather the rest wasn’t good at all .
Overnattede 7 nætter i juni 2023
Svar fra Customer Care Team Viva Dominicus Beach & Palace b den 1. jul. 2023
Dear Reda,We regret that you have left our hotel with this negative perception. Our main goal is always our guests’ satisfaction and enjoyment. We really apologize for not having met your expectations and we want to inform you that we sent your review to our general management in order to apply correctives measures. Sincerely,

2/10 Forfærdeligt

Kimberly, Indianapolis

Rejste i en gruppe
Synes godt om: Overnatningsstedets tilstand og faciliteter
Synes ikke om: Rengøring
Staff is very rude and ignore you, unless you speak Spanish.. they cater to the Europeans and it was pretty clear we weren’t wanted there. A male unlocked and entered our friends room, in the middle of the night. She was alone in this room. Not injured, but guest services didn’t take us serious. We were brushed off. An Expedia agent tried getting us checked out, but the guest services agent didn’t want to talk with Expedia, and told her she’d fix it and make it right. That never happened! We left. We paid for 1 night. It took the reception desk over 3 hours to even get us checked in. It was a total nightmare.. I’ve never experienced anything like this, ever. The grounds are beautiful.. but that’s about as far as it goes, for anything positive. The food was horrendous!! I never expect ‘amazing’ with all inclusive, but this wasn’t even edible. So many things to even describe.. if anyone has any questions, feel free to message me. I’m not hard to please, but this was not good!!
Overnattede 6 nætter i juni 2023
Svar fra Customer Care Staff Viva Dominicus Beach & Palace den 1. jul. 2023
Dear Kimberly,Please accept a sincere apology for any inconvenience that you might have experienced during your recent stay in Bayahibe. We appreciate the time you dedicated to write your remarks about your vacation. Your comments will assist us in our commitment to improve in all aspects of our operations.It is our priority to satisfy all of our clients and we can assure you that we work every day with great efforts to optimize our services.We remain at your disposal.Best regards,

10/10 Fremragende

Michael

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 7 nætter i april 2023
Svar fra Customer Care Staff Viva Wyndham Dominicus Beach & den 24. maj 2023
Dear Michael,Thanks for sharing your score about your stay at our property!Sincerely,Customer Care StaffViva Wyndham Dominicus Beach & Palace

8/10 Udmærket

Marina

Overnattede 9 nætter i april 2023
Svar fra Customer Care Staff Viva Wyndham Dominicus Beach & den 24. maj 2023
Dear Marina,Thanks for sharing your score about your stay at our property!Sincerely,

8/10 Udmærket

Ivan

Overnattede 7 nætter i marts 2023
Svar fra Customer Care Staff Viva Wyndham Dominicus Beach & den 11. maj 2023
Dear Guest,Thanks for sharing your score about your stay at our property!Sincerely,

8/10 Udmærket

Desantila

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I liked the property, staff was really nice , not much of shows or entertainment!
Overnattede 4 nætter i april 2023
Svar fra Customer Care Staff den 18. apr. 2023
Dear Guest, Thank you for your review regarding the Viva Wyndham Dominicus. It is very nice to read your good remarks about our services and facilities.We are sorry that you did not enjoy all the shows and entertainment that we offer.We look forward to your next stay at our resort.Kind regards,Customer Care TeamViva Wyndham Dominicus Beach & Palace

4/10 Dårligt

Todd

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
My family of 4 just got back from this resort yesterday. There was much to like about this resort, and some important problems. I would not go back to this resort, but let me explain why. First the good. From our arrival at the front desk, the check-in process was easy. The staff was easy to communicate with, and got us checked in fast. They did not have a great information package, they just had a map (and it's an expansive resort). It would have been nice to get information about entertainment (shows) and other features of our stay right away so we could reference it. No such luck. We got to the room and were happy with what we found. The room was as described. I had upgraded to the ocean view room, and was very glad I did (rm 6043). The room was nice and bright. It was clean, the queen beds were comfortable, the view was excellent, the fridge and coffee maker worked, the AC worked, the shower and toilet worked, and the wifi even worked (mostly). There was a pretty effective blackout curtain. For the duration of our stay, the room remained satisfactory. Room service was fine, and at our request, acquired some extra chairs for the balcony (there were 4 of us and 2 chairs). The grounds of the resort are well-maintained, and very clean. The beach is well maintained, they seem to clean/rake it each night with staff picking up cups and other trash regularly. It was pretty busy, but we were always able to find chairs eventually.
Overnattede 9 nætter i april 2023
Svar fra Customer Care Staff den 18. apr. 2023
Dear Todd,Thank you for having chosen our property for your vacation.We appreciate your positive comments regarding check-in, the room received and its cleanliness.Our beach is a gift from nature, which we constantly take care of so that our guests can enjoy it.We are sorry if, despite the above, our services did not meet your expectations.Hoping that in the future you will give us a new opportunity and visit us.Sincerely, Customer Care StaffViva Wyndham Dominicus Beach & Palace

6/10 Okay

Mashhur

Overnattede 5 nætter i april 2023
Svar fra Customer Care Staff Viva Wyndham Dominicus Beach & den 3. maj 2023
Dear Guest,Thanks for sharing your score about your stay at our property!Sincerely,

2/10 Forfærdeligt

Sacha

Rejste i en gruppe
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
No hot water in room
Overnattede 4 nætter i april 2023
Svar fra Customer Care Staff den 10. apr. 2023
Dear Guest,Thank you for having chosen our property for your vacation. We are sorry to know that our services did not meet your expectations and you had issues with hot water in your room. Our main goal is to achieve our guests' satisfaction and for this reason, we want to thank you for your comment: all observations that help us to improve our services are very important for us. We hope to receive a new opportunity in order to show you that we have improved. Sincerely,Customer Care TeamViva Wyndham Dominicus Beach & Palace

8/10 Udmærket

Erick Sean, Richmond

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
Not for beer drinkers. One beer. Sometimes warm. Rooms a little dated. Great amenities. Lots to do. Staff tries very hard but very limited English. Restaurant food delicious. Buffet not so great but. Plenty of variety. Wonderful beach.
Overnattede 5 nætter i april 2023
Svar fra Customer Care Staff den 8. apr. 2023
Dear Erick Sean,We apologize for the inconsistencies.However, we would like to thank you for taking the time to inform us about your experiences.We will consider your opinion that you have communicated to us and consult with the responsible department heads.Thank you again for your assessment of our hotel.We hope we can convince you of our hotel on your next stay.Yours sincerely,

8/10 Udmærket

LORENZO ATTILIO

Overnattede 7 nætter i marts 2023
Svar fra Customer Care Staff den 3. apr. 2023
Dear guest,Thank you for sharing your score about your stay at our property!Best regards.

10/10 Fremragende

Vitalii

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 7 nætter i marts 2023
Svar fra Customer Care Staff den 18. apr. 2023
Dear Vitalii,Thank you for sharing your score about your stay at our property!Sincerely,Customer Care StaffViva Wyndham Dominicus Beach & Palace

6/10 Okay

Israel

Overnattede 5 nætter i marts 2023
Svar fra Customer Care Staff den 10. apr. 2023
Dear Israel,Thank you for sharing your score about your stay at our property!Sincerely,

10/10 Fremragende

Alfonso P

Overnattede 3 nætter i februar 2023
Svar fra Customer Care Staff den 19. mar. 2023
Dear Alfonso,Thanks for sharing your score about your stay at our property!Sincerely,

10/10 Fremragende

Axel

Overnattede 7 nætter i januar 2023
Svar fra Customer Care den 15. feb. 2023
Dear Axel,Thanks for sharing your score about your stay at our property!Sincerely,Customer Care StaffViva Wyndham Dominicus Beach & Palace