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Anmeldelser af San Juan Marriott Resort and Stellaris Casino

4.5 out of 5
San Juan Marriott Resort and Stellaris Casino
1309 Ashford Avenue, San Juan

Anmeldelser

8,8

Fremragende

Bedømmelse på 10 − Fremragende. 712 af i alt 1118 anmeldelser" "
Bedømmelse på 8 − Udmærket. 222 af i alt 1118 anmeldelser" "
Bedømmelse på 6 − Okay. 93 af i alt 1118 anmeldelser" "
Bedømmelse på 4 − Dårligt. 40 af i alt 1118 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 51 af i alt 1118 anmeldelser" "

9,0/10

Rengøring

9,0/10

Service og personale

8,8/10

Faciliteter

9,0/10

Overnatningsstedets tilstand og faciliteter

8,8/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Ashley

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great property. Close to many things!!
Overnattede 3 nætter i maj 2024
Svar fra Alejandra Rosa - Sales Coordinator den 15. maj 2024
Hello Ashley, Thank you for taking time to write a review and your rating. We are grateful for amazing customers like you! See you soon in our little paradise.

10/10 Fremragende

Manbeen

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Rodrigo

Rejste med familie
Excellent!!!
Overnattede 1 nat i maj 2024
Svar fra csanc269 den 13. maj 2024
Thank you for your feedback. We appreciate your business. Hope to host you again in a near future.

10/10 Fremragende

Donzilia

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Check in was easy and our room was ready early. The staff is very friendly.
Overnattede 1 nat i maj 2024
Svar fra csanc269 den 13. maj 2024
Thank you for your feedback. We appreciate your business. Hope to host you again in a near future.

10/10 Fremragende

sonja

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice property. Pleasant staff. Great dining choices.
Overnattede 3 nætter i maj 2024
Svar fra Alejandra Rosa - Sales Coordinator den 7. maj 2024
Dear Sonja, We're happy you had a fantastic time with us!Thanks for your trust, we're thankful for amazing customers like you.We hope to see you again soon!

10/10 Fremragende

Sarah

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Amazing as always!
Overnattede 3 nætter i maj 2024
Svar fra Alejandra Rosa - Sales Coordinator den 7. maj 2024
Dear Sarah,It was a pleasure serving you. I really appreciate you taking the time to share your feedback and being so open with us.I'm glad you felt it was special. We hope you'll come and see us again soon!

10/10 Fremragende

Jennifer

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 6 nætter i april 2024
Svar fra Alejandra Rosa - Sales Coordinator den 6. maj 2024
Dear Jennifer,Thank you for your feedback and your rating. We look forward to seeing you again in our little paradise!

8/10 Udmærket

Parmanand

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i april 2024
Svar fra csanc269 den 4. maj 2024
Thank you for your feedback. We appreciate your business.

10/10 Fremragende

Beth

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i marts 2024
Svar fra csanc269 den 3. maj 2024
Thank you for your feedback. We appreciate your business.

10/10 Fremragende

Judith

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Excellent and safe place for family to stay
Overnattede 7 nætter i april 2024
Svar fra Alejandra Rosa - Sales Coordinator den 2. maj 2024
Dear Judith,Your feedback is very important to us. Thank you for your rating. Looking forward to see you again.

10/10 Fremragende

Joseph Jack

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 7 nætter i april 2024
Svar fra csanc269 den 3. maj 2024
Thank you for your feedback. We appreciate your business.

8/10 Udmærket

Onille

Synes godt om: Rengøring, service og personale
Overnattede 3 nætter i april 2024
Svar fra Alejandra Rosa - Sales Coordinator den 2. maj 2024
Dear Onille,Thank you for your feedback. What do you think can make us a 5 instead of a 4? Looking forward to see you back again in our little paradise.

8/10 Udmærket

Mayra

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 7 nætter i april 2024
Svar fra Alejandra Rosa - Sales Coordinator den 1. maj 2024
Dear Mayra,Thank you for your feedback. What do you think can make us a 5 instead of a 4? Looking forward to see you back again in our little paradise.

10/10 Fremragende

Shawn Allen

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
Nice amenities and helpful , pleasant staff!
Overnattede 5 nætter i april 2024
Svar fra Alejandra Rosa - Sales Coordinator den 1. maj 2024
Dear Shawn Allen,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

10/10 Fremragende

Jeff

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
This hotel is great!!! The staff and service, the amenities, the location, on the beach, beautiful. Highly recommend. Jeff and Melody
Overnattede 4 nætter i april 2024
Svar fra Alejandra Rosa - Sales Coordinator den 1. maj 2024
Dear Jeff,It was a pleasure serving you Melody in your recent stay. I really appreciate you taking the time to share your feedback and being so open with us.I'm glad you felt it was special. We hope you'll come and see us again soon!

10/10 Fremragende

Kokiesha

Synes godt om: Overnatningsstedets tilstand og faciliteter
loved the hotel and area close to all food options and much more
Overnattede 3 nætter i april 2024
Svar fra Alejandra Rosa - Sales Coordinator den 1. maj 2024
Dear Kokiesha,Thank you for your feedback. Looking forward to see you back again in our little paradise!

10/10 Fremragende

trinidad

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We always stay here for our vacation. This time was no exception. Great Hotel, Great Beach access, Great access to fine dining.
Overnattede 4 nætter i april 2024
Svar fra Alejandra Rosa - Sales Coordinator den 1. maj 2024
Dear Trinidad,Thank you for making us your favorite place to stay in the Caribbean. See you soon!

10/10 Fremragende

Jennifer

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i april 2024
Svar fra Alejandra Rosa - Sales Coordinator den 1. maj 2024
Dear Jennifer,Your feedback is very important to us. Thank you for your rating. Looking forward to see you again.

10/10 Fremragende

Kayla

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Stayed here with my mom and sister. We had a lovely time. Only issue was that there was a horrible smell in the lobby for a few days, maybe from someone getting sick. Also, our tub drain was clogged. Other than that, stay was lovely!
Overnattede 3 nætter i april 2024
Svar fra Alejandra Rosa - Sales Coordinator den 29. apr. 2024
Good afternoon! Your feedback is very important to us. Thank you for taking out of your time to share this detail with us. Looking forward to see you back again in our little paradise.

8/10 Udmærket

JASMINE

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Good ok but def not great. Hotel breakfast is not good and pricey. Never any hot water to shower unless late at night and even at that not by steamy hot just warm.
Overnattede 4 nætter i april 2024
Svar fra Alejandra Rosa - Sales Coordinator den 29. apr. 2024
Dear Jasmine,Your feedback is very important to us. Thank you for taking out of your time to share this detail with us. We apologize any inconvenience you have encountered.

8/10 Udmærket

Ralph

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very family friendly.
Overnattede 4 nætter i april 2024
Svar fra Alejandra Rosa - Sales Coordinator den 29. apr. 2024
Dear Ralph,Thank you for your feedback. What do you think can make us a 5 instead of a 4? Looking forward to see you back again in our little paradise.

10/10 Fremragende

Nicole Nikita

Rejste med familie
Synes godt om: Faciliteter
Awesome, nice stay, Friendly staff!! Nice pool and Hot tub
Overnattede 5 nætter i april 2024
Svar fra Alejandra Rosa - Sales Coordinator den 29. apr. 2024
Dear Nicole Nikita,Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

10/10 Fremragende

Kara Williams

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The staff was all incredible. Location was amazing too. Close to everything.
Overnattede 4 nætter i april 2024
Svar fra csanc269 den 26. apr. 2024
Thank you for your feedback. We appreciate your business.

10/10 Fremragende

Sidharth

Overnattede 2 nætter i april 2024
Svar fra Alejandra Rosa - Sales Coordinator den 15. maj 2024
Greetings Sidharth,Thank you for choosing us for your recent stay! Thank you for your rating. We look forward to seeing you again.

10/10 Fremragende

Ping

Forretningsrejsende, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We had a great time here!!All staffs are great ,we wish we can come back again.
Overnattede 5 nætter i april 2024
Svar fra Alejandra Rosa - Sales Coordinator den 24. apr. 2024
Dear Ping,We're happy you had a fantastic time with us!Thanks for your trust, we're thankful for amazing customers like you.We hope to see you again soon!

10/10 Fremragende

James

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location to experience San Juan. Dining and shopping all within walking distance.
Overnattede 4 nætter i april 2024
Svar fra Alejandra Rosa - Sales Coordinator den 24. apr. 2024
Dear James,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

10/10 Fremragende

Maria

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This was a great place. There were several restaurants in the area and everything else was a quick Uber ride away.
Overnattede 5 nætter i april 2024
Svar fra csanc269 den 23. apr. 2024
Thank you for your feedback. Glad to see you've enjoyed your stay with us.

2/10 Forfærdeligt

Hemant

Rejste med familie og småbørn
Synes ikke om: Service og personale
The billing staff was horrible. Especially, because i bought my package via Expedia. They charged me the entire hotel stay cost again, even when i told them that i had paid via Expedia. I had to go through expedia's agent and take the costs off. Multiple times they charged me for breakfast even when the breakfast was included in the room charges. I had to dispute that with my credit card company. The rooms were smaller than what the photos show. The housekeeping entered the room without permission at 8AM and woke my family up.
Overnattede 4 nætter i april 2024
Svar fra csanc269 den 23. apr. 2024
Dear Hemant:We sincerely apologize for the subpar experience you encountered during your recent stay at the San Juan Marriott. Your feedback is invaluable to us, and we deeply regret that we fell short of meeting your expectations. We acknowledge the inconvenience caused and is unacceptable and does not reflect the high standards we strive to maintain at the San Juan Marriott. Please rest assured that we are taking immediate action to address these issues and prevent similar occurrences in the future.

8/10 Udmærket

Lisandra Rodriguez

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Was great will definitely recommend and come back again!!
Overnattede 4 nætter i april 2024
Svar fra csanc269 den 22. apr. 2024
Thank you for your feedback. We appreciate your business.

10/10 Fremragende

Beth

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We had a wonderful stay. Staff was friendly and helpful. The hotel needs more umbrellas around the pool area. And rooms could use bigger recycling and trash bins. Also, the $65 daily resort fee (plus about $7 tax) must have slipped my mind. A bit painful to pay. Still--great stay and will recommend.
Overnattede 3 nætter i april 2024
Svar fra Alejandra Rosa- Sales Coordinator den 22. apr. 2024
Dear Beth,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations.We thank you for your recommendations and we’ll definitely take notes to improve our hotel. We hope to see you again soon!

10/10 Fremragende

Willmary

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything was great and the staff was soooo helpful!
Overnattede 1 nat i april 2024
Svar fra Alejandra Rosa - Sales Coordinator den 2. maj 2024
Dear Willmary,Thank you for your feedback. Looking forward to see you back again in our little paradise.

10/10 Fremragende

Willmary

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 6 nætter i april 2024
Svar fra csanc269 den 3. maj 2024
Thank you for your feedback. We appreciate your business.

10/10 Fremragende

Gregory

Synes godt om: Rengøring, faciliteter
Amazing
Overnattede 5 nætter i april 2024
Svar fra Alejandra Rosa - Sales Coordinator den 22. apr. 2024
Dear Gregory,Thank you for making us your favorite place to stay in the Caribbean. See you soon!

2/10 Forfærdeligt

Manuel

Synes godt om: Overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Service was terrible takes about 30 minutes just to get a water plus sleeping was a no go noise at 4am to 7am and still no security nor a care in the world, for the guests.
Overnattede 2 nætter i april 2024
Svar fra Alejandra Rosa - Sales Coordinator den 15. apr. 2024
Dear Manuel,Please accept our sincerest apologies for any inconveniences experienced during your recent stay at our Resort. We value your loyalty to our brand and appreciate you taking the time to bring your concerns to our attention, as it gives us the opportunity to identify areas of opportunity for improvement to better serve you and other guests in the future.

10/10 Fremragende

Donel

Rejste med partner
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Excelente
Overnattede 3 nætter i april 2024
Svar fra Alejandra Rosa- Sales Coordinator den 15. apr. 2024
Querido Huesped,Gracias por elegir nuestro hotel y por tomar tiempo para escribirnos una reseña. Estamos contentos de que les hayan gustado nuestras facilidades. Nos esforzamos en crear una experiencia unica para las personas que nos visitan y nos sentimos orgullosos de haber cumplido con sus expectativas. Esperamos verle pronto!

10/10 Fremragende

Victor

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Puerto Rico itself was already tremendously beautiful and friendly, but the service of this Marriott staff helped make this experience one of the greatest, couldn’t thank them more.
Overnattede 2 nætter i april 2024
Svar fra Alejandra Rosa - Sales Coordinator den 15. apr. 2024
Dear Victor,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

10/10 Fremragende

Jerold

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was great.
Overnattede 7 nætter i april 2024
Svar fra Alejandra Rosa- Sales Coordinator den 15. apr. 2024
Dear Jerold,Your feedback is very important to us. Thank you for your rating. Looking forward to see you again!

8/10 Udmærket

Erica

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel is very clean, quiet and right on the beach. The property is relatively small and not as grand as other marriotts I’ve stayed in but perfectly nice. Staff is friendly and helpful. The rooms are quite small.
Overnattede 5 nætter i april 2024
Svar fra Alejandra Rosa - Sales Coordinator den 15. apr. 2024
Dear Erica,Thank you for your feedback. Looking forward to see you back again in our little paradise!

10/10 Fremragende

Rafael Antonio

Synes godt om: Faciliteter
Very clean, and the staff was so profesional and friendly
Overnattede 3 nætter i april 2024
Svar fra Alejandra Rosa - Sales Coordinator den 15. apr. 2024
Dear Rafael Antonio, Thank you for making us your favorite place to stay in the Caribbean. See you soon!

10/10 Fremragende

Ashley Michelle

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything was amazing. They were so accommodating. We will definitely be staying again.
Overnattede 2 nætter i april 2024
Svar fra Alejandra Rosa - Sales Coordinator den 15. apr. 2024
Dear Ashley Michelle, We're happy you had a fantastic time with us!Thanks for your trust, we're thankful for amazing customers like you.We hope to see you again soon!

8/10 Udmærket

Robert

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
The room was over priced, not worth money payed. The bathroom had no fan for ventilation. The paint looked horrible in there and not maintained. Our patio was not cleaned there were Tito’s (vodka) mini bottles on the floor. Not enough lights, the light were extremely dim.
Overnattede 3 nætter i april 2024
Svar fra Alejandra Rosa - Sales Coordinator den 15. apr. 2024
Dear Robert,Please accept our sincerest apologies for any inconveniences experienced during your recent stay at our Resort. We value your loyalty to our brand and appreciate you taking the time to bring your concerns to our attention, as it gives us the opportunity to identify areas of opportunity for improvement to better serve you and other guests in the future.

10/10 Fremragende

ivonne

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Clean, accessible to shopping and restaurants. Most of the workers were very polite and helpful. Food was ok but pricey. Casino was a snooze
Overnattede 4 nætter i april 2024
Svar fra Alejandra Rosa - Sales Coordinator den 15. apr. 2024
Dear Ivonne, Your feedback is very important to us. Thank you for taking out of your time to share this detail with us. Looking forward to see you back again in our little paradise!

10/10 Fremragende

Pervisha, Fitzgerald

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful property but the birds that’s on the property are very scary. They were walking around everywhere and taking people food. Yuck
Overnattede 3 nætter i april 2024
Svar fra csanc269 den 12. apr. 2024
Thank you for your feedback. We appreciate your business. We will share your feedback with our team.

8/10 Udmærket

Jaqueline

Rejste med familie
Breakfast not the best and too expensive!
Overnattede 2 nætter i april 2024
Svar fra Csanc269 den 12. apr. 2024
Thank you for your feedback. We appreciate your business and will share with our management team.

10/10 Fremragende

Richard

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i april 2024
Svar fra Alejandra Rosa - Sales Coordinator den 15. apr. 2024
Dear Richard,Your feedback is very important to us. Thank you for your rating. Looking forward to see you again.

2/10 Forfærdeligt

Corine

Rejste med familie
This was our 2nd stay. Completely different. Dirty rooms. Sprayed bed pillows with some strong chemicals that made me sick. Told management and the girl used the same chemical to clean the floors next day. Restaurant was being remodeling so we couldn’t eat on the patio and look at the ocean. Painting in the hallways of our room. Made me sick toxic smelling paint. On the balcony of our room smelled of majajuana everyday. Also people smoking marjajana in the hallways smelled everyday.I was sick the whole time from this and ruined my trip. Will not go there again!
Overnattede 7 nætter i april 2024
Svar fra Csanc268 den 12. apr. 2024
Dear Corine:We sincerely apologize for the subpar experience you encountered during your recent stay at the San Juan Marriott. Your feedback is invaluable to us, and we deeply regret that we fell short of meeting your expectations.We acknowledge the inconvenience caused and is unacceptable and does not reflect the high standards we strive to maintain at the San Juan Marriott. Please rest assured that we are taking immediate action to address these issues and prevent similar occurrences in the future.

10/10 Fremragende

Daniel J

Synes godt om: Service og personale
Overnattede 6 nætter i april 2024
Svar fra Csanc269 den 12. apr. 2024
We appreciate your business. Hope we can host you again in a near future.

10/10 Fremragende

Judith

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
No complaints at all .I loved everything about my vacation except when i had to leave.
Overnattede 5 nætter i april 2024
Svar fra csanc269 den 12. apr. 2024
Thank you for your feedback. We are happy to hear that you enjoyed your stay.

8/10 Udmærket

Nancy

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Spent a week here with my family. Rooms are large enough to accommodate queen beds so I don’t know why they use full beds as those are small for 2 adults. Loved the balcony. The bathroom literally had one tiny hook for towels which is only good for one of the four of us. Everyone else’s towels were strung about to dry across chair backs, the shower curtain rod etc plus we still needed a place for swimsuits to drip dry. My other complaint is the insane amount of plastic used here - tiny bar cups and I bet none of it gets recycled. Getting a chair at the pool required getting your towels out to save them by 7:00am despite the rule that there’s no saving chairs…. Very convenient to beach, dining, shopping. Breakfast overpriced at $44. Didn’t eat here except one breakfast. Pool area would be more relaxing if one of the 2 was dedicated to adults. Pool area also really slippery-tile here may look pretty but it’s not very safe.
Overnattede 7 nætter i marts 2024
Svar fra csanc269 den 12. apr. 2024
Thank you for your feedback. We will share your concern with our management team. Hope we can host you again in a near future.

10/10 Fremragende

Kurt

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The Puerto Rican people are polite and friendly. The hotel was well staffed and very accommodating. The local prices are expensive but I understand why.
Overnattede 3 nætter i april 2024
Svar fra csanc269 den 10. apr. 2024
Thank you for your feedback. We appreciate your business and hope we can host you again in a near future.