Overall, my boyfriend and I had a good experience during our stay.The management team was very helpful, especially Edgardo and another gentleman with glasses whose name I unfortunately forgot—they both went above and beyond to resolve any issues we encountered. We also appreciated the convenience of being able to store our luggage at the front desk.
The complimentary continental breakfast was just okay. It became repetitive quickly, as the options were the same every day. It would be nice to see more variety, such as different styles of eggs, fresh Puerto Rican fruits, and additional choices for guests with dietary needs. Unfortunately, I wasn't able to eat the breakfast provided, so I had to purchase and prepare my own meals.
The pool area could use more attention. It wasn’t clean in the mornings—there were visible debris, white particles, and even some trash in the water. Regular cleaning before guest use would greatly improve the experience.
The hotel itself is nice, but be aware that it's located directly in front of a highway, and there’s a large billboard overlooking the pool area, which affects the ambiance a bit. On a positive note, I was relieved that there were no bugs or roaches during our stay, and it was reassuring to see professional exterminators maintaining the property.
