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Anmeldelser af LUMA Hotel San Francisco

4 out of 5
LUMA Hotel San Francisco
100 Channel Street, San Francisco, CA

Anmeldelser

9,4

Enestående

Bedømmelse på 10 − Fremragende. 889 af i alt 1127 anmeldelser" "
Bedømmelse på 8 − Udmærket. 149 af i alt 1127 anmeldelser" "
Bedømmelse på 6 − Okay. 48 af i alt 1127 anmeldelser" "
Bedømmelse på 4 − Dårligt. 21 af i alt 1127 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 20 af i alt 1127 anmeldelser" "

9,8/10

Rengøring

9,6/10

Service og personale

8,8/10

Faciliteter

9,6/10

Overnatningsstedets tilstand og faciliteter

9,4/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Kåre

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i december 2023
Svar fra Kelvin, Front office Supervisor den 25. dec. 2023
Hi Kare,Thank you for staying with us! We appreciate your 10/10 positive feedback!

10/10 Fremragende

Alejandro

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
awesome place
Overnattede 2 nætter i maj 2024
Svar fra Kelvin, Front Office Supervisor den 21. maj 2024
Hi Alejandro,Thank you for staying with us! We appreciate your 5/5 review and we hope to see you again in SF!

10/10 Fremragende

Dickson

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
New, clean property. Robots that deliver your Uber eats from the lobby to your room are Pretty cool!!
Overnattede 2 nætter i april 2024
Svar fra Kelvin, Front Office Supervisor den 21. maj 2024
Hi Dickson,Thank you for staying with us! We appreciate your 5/5 review of our stay and we hope to see you again in SF!

2/10 Forfærdeligt

Jayanth

Forretningsrejsende
Synes ikke om: Service og personale, faciliteter
Tiniest rooms, unwelcoming staff. Not even complimentary water!?
Overnattede 1 nat i maj 2024
Svar fra Kelvin, Front Office Supervisor den 19. maj 2024
Hi Jayanth,Thank you for staying with us! We appreciate your feedback. Sorry to hear you weren't able to locate the water station we have on every floor. We will show you next time you stay with us! have a nice day!

10/10 Fremragende

Lissete

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024
Svar fra Kelvin, Front Office Supervisor den 19. maj 2024
Hi Lissette,Thank you for staying with us! We appreciate your 5/5 review of your stay and we hope to see you again in SF!

10/10 Fremragende

Richard

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice location and view
Overnattede 1 nat i maj 2024
Svar fra Kelvin, Front Office Supervisor den 19. maj 2024
Hi Richard,Thank you for staying with us! We appreciate your 5/5 review of your stay and we hope to see you again in SF!

10/10 Fremragende

Yumie

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Robot delivers the room service. Just a few options for eating at the hotel.
Overnattede 3 nætter i maj 2024
Svar fra Kelvin, Front office Supervisor den 18. maj 2024
HI Yumie,Thank you for staying with us! We appreciate your 5/5 review of your stay and we hope to see you again in SF!

10/10 Fremragende

kevin

Overnattede 5 nætter i maj 2024
Svar fra Kelvin, Front office Supervisor den 18. maj 2024
HI Kevin,Thank you for staying with us! We appreciate your 5/5 review of your stay and we hope to see you again in SF!

10/10 Fremragende

patricia lee

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Clean
Overnattede 1 nat i maj 2024
Svar fra Kelvin, Front Office Supervisor den 15. maj 2024
Hi Patricia,Thank you for staying with us! We appreciate your 5/5 review of your stay and we hope to see you again in SF!

6/10 Okay

Stephanie

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Second time staying at LUMA I was left disappointed by the staff
Overnattede 1 nat i maj 2024
Svar fra Kelvin, Front Office Supervisor den 15. maj 2024
Hi Stephanie,Thank you for staying with us! We appreciate your feedback - have a nice day!

10/10 Fremragende

Martin

Rejste med familie
Great location for my Baseball weekend. Comfy beds, easy check-in and check-out. Close to stores for personal needs. Will stay again!
Overnattede 2 nætter i maj 2024
Svar fra Kelvin, Front Office Supervisor den 14. maj 2024
Hi Martin,Thank you for staying with us! We appreciate your 5/5 review of your stay and we hope to see you again in SF!

8/10 Udmærket

Rosalie, Santa Clara

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice boutique hotel
Overnattede 1 nat i marts 2024
Svar fra Kelvin, Front Office Supervisor den 13. maj 2024
Hello Rosalie,Thank you for staying with us! We appreciate your positive feedback of your stay and we hope to see you again in SF!

10/10 Fremragende

Arrash, Mission Viejo

Overnattede 1 nat i maj 2024
Svar fra Kelvin, Front Office Supervisor den 13. maj 2024
Hi Arrash,Thank you for staying with us! We appreciate your 5/5 review of your stay and we hope to see you again in SF!

10/10 Fremragende

Reyna

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Amazing
Overnattede 1 nat i maj 2024
Svar fra Kelvin, Front Office Supervisor den 13. maj 2024
Hi Reyna,Thank you for staying with us! We appreciate your 5/5 review of your stay and we hope to see you again in SF!

10/10 Fremragende

Maria

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We love the property, the room and the amenities. The service was incredible, the only thing missing is a proper restaurant. The bar at the top has great food, but we had 2 kids with us. We still had a great time and food, but a proper restaurant would have been nice.
Overnattede 3 nætter i marts 2024
Svar fra Kelvin, Front Office Supervisor den 13. maj 2024
Hi Maria,Thank you for staying with us! We appreciate your 5/5 review of your stay - we are working on opening a proper restaurant in the future. Please sign up for our email list and we will keep you posted!

2/10 Forfærdeligt

Evan

Rejste med partner
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff is incredibly mean and I would definitely keep an eye on them as they are very concerning around female guests. I would absolutely not recommend showing up here as they sent me to sleep on the street after charging me 350 for my room. They don’t care about your stay or showing respect, they want to charge your card and send you home so they can have fancier guests or no guests at all i suppose. Hundreds of dollars gone and I slept in a rental car with my wife.
Overnattede 1 nat i maj 2024
Svar fra Kelvin, Front Office Supervisor den 8. maj 2024
Hello Evan,For clarification, not only did you not have a physical ID at the time of check-in, you were also underage per hotel policy where it's required you have to have be 21 and over. We went ahead and canceled your reservation and refunded your money on the same day. We apologize for the confusion. Have a nice day!

8/10 Udmærket

Lisa C

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Luma is a decent, but not luxurious hotel. It's convenient for our needs and the staff tries to be accommodating. It's modern and appears clean. The towels are very rough and only the minimum of everything is on hand unless more is requested. If having overpriced coffee brought to you by a robot, this is the place for you.
Overnattede 3 nætter i maj 2024
Svar fra Kelvin, Front Office Supervisor den 8. maj 2024
Hi Lisa,Thank you for staying with us! We appreciate your feedback and we hope to see you again in SF!

10/10 Fremragende

Mohamad

Rejste med familie, Forretningsrejsende, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Top class hotel, great experience overall with few things to mention. Parking is vallet only and it's a lovely $100 so prepare for that. Few tiny options around but not ideal for family to walk to. Our room's carpet was somehow dusty which was disappointing..on that rooms are small and not much spacing to walk around.. there is No pool which is disappointing; Gym was great though...Good experience in overall!
Overnattede 1 nat i april 2024
Svar fra Russell den 4. maj 2024
Hi Mohamad, thank you for the feedback and we hope to welcome you back soon!

10/10 Fremragende

Aleli

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Such a great hotel to stay at! Stayed here last year for a giants game and stayed here again for my kiddo’s first baseball game! Great experience thanks to the amazing staff.
Overnattede 1 nat i april 2024
Svar fra Kelvin, Front office Supervisor den 4. maj 2024
Hi Aleli,Thank you for stay with us! We appreciate your 5/5 review of your stay and we hope to see you again in SF!

10/10 Fremragende

Heather

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Faciliteter
Rooftop patio was amazing. Room was great, gym fantastic. Lack of family oriented dining options at the hotel not awesome. Parking prices clearly designed to influence people not to drive ($100/day plus extra charges daily).
Overnattede 2 nætter i april 2024
Svar fra Kelvin, Front office Supervisor den 4. maj 2024
Hi Heather,Thank you for staying with us! We appreciate your 5/5 review of your stay. We hope to see you again in SF!

4/10 Dårligt

Marmar

Rejste med partner
Synes ikke om: Overnatningsstedets tilstand og faciliteter
The hotel has a high parking rate ($100/night). We asked if we could leave our car to grab lunch the next day and they told us it would be $25! Not the best costumer service if they want repeat guests. The room is clean but it is low quality. Things are already malfunctioning even though the hotel is fairy new. Example: the shower head was leaking and spraying all over the place. Bed is comfortable. Blackout shades are very effective. The location is nice.
Overnattede 1 nat i april 2024
Svar fra Kelvin, Front office Supervisor den 4. maj 2024
Hi Marmar,Thank you for staying with us! For clarification - overnight parking ends the day of check out. If guest wished to stay beyond check out time, parking switches to hourly. Thanks again for staying with us!

6/10 Okay

Josh

Overnattede 3 nætter i april 2024
Svar fra Kelvin, Front Office Supervisor den 21. maj 2024
Hi Josh,Thank you for staying with us! We appreciate your feedback.

2/10 Forfærdeligt

Ariadna

Rejste med familie, Rejste med familie og småbørn
Property was clean, staff was friendly What ruined it for me was the ballet fee for the night which was $100. For that price I expected my car to be ready within 10 minutes. Due to the lack of staff a family member missed our Alcatraz tour. It took me 30 minutes for my car to be ready, with that timing I barely made it. It took my family member who came all the way from San Diego 45 minutes to get their car. That was very upsetting since it was supposed to be their first time visiting Alcatraz. What was also upsetting at the time of checkout after 30 minutes waiting for my car I received a message stating there was no staff available to bring my car out and I needed to try back in 10 minutes.
Overnattede 1 nat i april 2024
Svar fra Kelvin, Front Office Supervisor den 1. maj 2024
Hello,Thank you for staying with us - sorry to hear about your experience and we will forward your feedback to management for review. Thanks again for staying with us and we hope to see you again in SF!

10/10 Fremragende

Julie

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Walkable and safe area; helpful staff; clean and upscale hotel.
Overnattede 1 nat i april 2024
Svar fra Kelvin, Front Office Supervisor den 30. apr. 2024
Hi Julie,Thank you for staying with us! We appreciate your 5/5 review of your stay and kind words about our staff. We hope to see you again in SF!

10/10 Fremragende

karen

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Better pillow on bed
Overnattede 1 nat i februar 2024
Svar fra Kelvin, Front Office Supervisor den 30. apr. 2024
Hi Karen,Thank you for staying with us! We appreciate your positive review of your stay and we hope to see you again in SF!

10/10 Fremragende

Juan

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Close to Oracle Park
Overnattede 2 nætter i april 2024
Svar fra Kelvin, Front Office Supervisor den 8. maj 2024
Hi Juan,Thank you for staying with us! We appreciate your positive feedback and we hope to see you again in SF!

2/10 Forfærdeligt

Aaron

Rejste med familie, Rejste med familie og småbørn
Synes ikke om: Rengøring, service og personale
Valet parking was 100 per night which is okay if they had tmuour car ready within 10-15 minutes of request. The fist day it took us 30 minutes and my family members 40 minutes wich made them late for their Alcatraz tour and unfortunately missed the trip. The second day they said it will take 35-45 minutes do to short staff. After requesting the car 20 minutes later we received a txt stating that due to high demand and short staff to put in a request again in 10 minutes. The manager instead of leading by example he was just on his phone walking around while the poor valet girl and guy were running around like crazy and apologizing.
Overnattede 1 nat i april 2024
Svar fra Kelvin, Front Office Supervisor den 30. apr. 2024
Thank you for staying with us - we appreciate your feedback.

4/10 Dårligt

Mauricio

Overnattede 1 nat i april 2024
Svar fra Kelvin, Front Office Supervisor den 19. maj 2024
Hi Mauricio,Thank you for staying with us! We appreciate your feedback.

10/10 Fremragende

Hillary

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Loved it!
Overnattede 2 nætter i april 2024
Svar fra Kevin C. Assistant Guest Curation Manager. den 29. apr. 2024
We love that you loved it!!! We look forward to seeing you again soon!

10/10 Fremragende

Rodica, Glendale

Rejste med familie
Synes godt om: Faciliteter
Staff is always very helpful and kind!
Overnattede 3 nætter i april 2024
Svar fra Kevin C. Assistant Guest Curation Manager. den 29. apr. 2024
Thank you for complimenting our staff!!!Have a great day!!!

10/10 Fremragende

Shelby

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Easy walk to giants game
Overnattede 1 nat i april 2024
Svar fra Kevin C. Assistant Guest Curation Manager. den 29. apr. 2024
Lets go Giants!!! We look forward to hosting you again this season!

10/10 Fremragende

Chran, Temecula

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great experience the staff was amazing
Overnattede 2 nætter i april 2024
Svar fra Kelvin, Front Office Supervisor den 29. apr. 2024
Hi Chran,Thank you for staying with us! We appreciate your kind words about our staff and we hope to see you again in SF!

10/10 Fremragende

Melissa

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great staff, beautiful rooms, clean property, awesome gym. The beds are really comfortable. We had fun watching the robots delivering food. We will be back!
Overnattede 1 nat i april 2024
Svar fra Kelvin, Front Office Supervisor den 29. apr. 2024
Hi Melissa,Thank you for staying with us! We appreciate your wonderful review of your stay and we hope to see you again in SF!

10/10 Fremragende

Gustavo

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Kelvin, Front office Supervisor den 4. maj 2024
Hi Gustavo,Thank you for staying with us! We appreciate your 5/5 review of your stay and we hope to see you again in SF!

10/10 Fremragende

patricia lee

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Convenient for going to Giants game
Overnattede 1 nat i april 2024
Svar fra Kelvin, Front Office Supervisor den 29. apr. 2024
Hi Patricia,Thank you for staying with us! We appreciate your positive review of your stay and we hope to see you again in SF!

10/10 Fremragende

Maleny

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Our second time staying at this hotel. We love it here and will continue to stay here whenever we come to the city for a giants or warriors game.
Svar fra Kelvin, Front Office Supervisor den 22. apr. 2024
Hi Maleny,Thank you for staying with us! We appreciate your 5/5 review and we are happy to hear you had a great stay!

6/10 Okay

Christopher, Dover

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Faciliteter
It is a nice property HOWEVER ! Prepare to pay out the nose for parking, $40 early check in AND made me pay a room UPGRADE FEE of $25 for a handicapped room. NOTHING IS COMP! $100 bill to park you car. By the time your finished tipping the valet, bell person, along with the room rates Expect a very hefty bill. Many nearby properties that you can park FREE. And Uber/Lyft cheap wherever you want to go. That are better ! OVERRATED HOTEL WITH A GOOD LOCATION !
Overnattede 1 nat i april 2024
Svar fra Kelvin, Front Office Supervisor den 21. apr. 2024
Hello Christopher,Thank you for staying with us! For your clarification, a early check-in and upgrade fee are completely optional and not mandatory. We apologize for the confusion. Also, parking is also optional - there are other parking options in the area however, we cannot confirm if they also offer 24 hour security and insurance if something were to happen to your vehicle while it's under their custody. We offer dynamic pricing for parking due to our location and proximity to both stadiums. We understand not many guests are able to afford such a luxury to stay at our property but we do hope to see you again in SF!

10/10 Fremragende

Kirsten

Rejste med familie
Great hotel
Overnattede 2 nætter i marts 2024
Svar fra Kevin C. Assistant Guest Curation Manager. den 20. apr. 2024
Thank you for your feedback!!!

10/10 Fremragende

Shallyn

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This was a great place to stay for a Warriors game. Close to Chase Centre. Clean. Friendly staff. Quiet area.
Overnattede 4 nætter i april 2024
Svar fra Kevin C. Assistant Guest Curation Manager. den 20. apr. 2024
Thank you for the feedback! We look forward to welcoming you again. Go Dubs!!!

10/10 Fremragende

Moises

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very clean and accommodating
Overnattede 1 nat i april 2024
Svar fra Kevin C. Assistant Guest Curation Manager. den 20. apr. 2024
Thank you for your feedback!! We look forward to seeing you again soon.

10/10 Fremragende

Louise

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff at the hotel are wonderful! The beds are comfortable and the pillows are actually soft and sleepable unlike the hard rock pillows in most hotels. Also the room temperature can be adjusted to accommodate differences in temperature comfort levels
Overnattede 1 nat i april 2024
Svar fra Kevin C. Assistant Guest Curation Manager. den 20. apr. 2024
Thank you for your glowing feedback of your stay with us! We look forward to seeing you again soon!

10/10 Fremragende

Henry, Juncos

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Muy cercana estadio San Francisco Giants
Overnattede 2 nætter i april 2024
Svar fra Kevin C. Assistant Guest Curation Manager. den 20. apr. 2024
Gracias por tus comentarios! ¡Esperamos verlo nuevamente en el béisbol de los Giants!

10/10 Fremragende

Janae

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Love the look, very chic. Great staff. Corner rooms are gorgeous. Better communication about incidental holds, especially when booking with Expedia. Love the delivery robots
Overnattede 2 nætter i april 2024
Svar fra Kevin C. Assistant Guest Curation Manager. den 20. apr. 2024
Thank you for the valuable feedback!. We look forward to welcoming you again soon!

10/10 Fremragende

Aki

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We could be relaxed because of so clean facilities and excellent staff services.
Overnattede 1 nat i april 2024
Svar fra Kevin C. Assistant Guest Curation Manager. den 20. apr. 2024
Our staff will love hearing your feedback!! We look forward to seeing you again soon!

8/10 Udmærket

Denise

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The room needs a 2nd mirror outside of the bathroom. The coffee area/wine bar room is too cold.
Overnattede 3 nætter i april 2024
Svar fra Kevin C. Assistant Guest Curation Manager. den 20. apr. 2024
Thank you for the constructive feedback. We look forward to seeing you again soon.

10/10 Fremragende

Brian

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Awesome, clean, and modern
Overnattede 1 nat i april 2024
Svar fra Kevin C. Assistant Guest Curation Manager. den 20. apr. 2024
Thank you for your feedback! We love that enjoyed your stay!

10/10 Fremragende

Michelle

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Amazing staff and amazing property. Will always stay here!
Overnattede 1 nat i april 2024
Svar fra Kelvin, Front Office Supervisor den 20. apr. 2024
Hi Michelle,Thank you for staying with us! We appreciate your 5/5 review of your stay. We appreciate your kind words about staff and we hope to see you again in SF!

8/10 Udmærket

Nina

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, service og personale
No close up mirror to put make up, coffee maker didn’t work. Very minimal facility
Overnattede 2 nætter i april 2024
Svar fra Kelvin, Front Office Supervisor den 20. apr. 2024
Hi Nina,Thank you for staying with us! We appreciate your feedback. We working on adding more amenities for the room including make-up mirrors. The keurig coffee machines need time to heat up the water before it dispenses.

8/10 Udmærket

David

Synes godt om: Overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
We came for an overnight to attend a warriors game and there were two specific scenarios which were below expectations and unsatisfactory for what is expected for a hotel of this caliber. 1. Our DoorDash order (pizza) was left with a front desk agent and never sent up w any of the delivery robots - after 40 mins of the delivery being completed my son came down to retrieve at which point was the time they “initiated contact to the room informing us of the delivery 2. A 35 min wait for our $100 valet at check-out that was left outside of the hotel sidewalk , not brought in at the lobby car boarding area. We were dissatisfied with the price and delivery of this experience.
Overnattede 1 nat i april 2024
Svar fra Kevin C. Assistant Guest Curation Manager. den 20. apr. 2024
Thank you for the feedback and we apologize certain things were unacceptable. Our robots can do many things. One thing they have not mastered is delivering pizzas. The pizza should have been in person by one of our staff. We look forward to welcoming you again and providing you with an excellent stay.

8/10 Udmærket

DIANA

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale
All was Ok but in the bathroom of our room, the toilet paper had a really wet spot that didn't look very safe to use that paper. Also in the shower there was no bath foam to use, the bottle was empty.
Overnattede 1 nat i april 2024
Svar fra Russell den 13. apr. 2024
Please accept our sincere apologies for the challenges you experienced with Housekeeping service Diana. We appreciate your feedback and will use it as a learning opportunity to improve.