Hoteller nær Ramlosa Health Well

"Dejligt ogvhyggligt hotel centralt i Helsingborg, og “value for money”"

"Venligt personale og god service "

"Alt godt og rent. Fin placering. "

"Super"

"Budget venligt hotel, men ikke et sted jeg vil benytte igen."

"Ok hotel , rimelig god morgenmad. Små elevatorer og lange vente tider ved elevatorerne "

"Godt, velbeliggende og med relevante faciliteter."

"Fantastisk for pengene"

"Extremely Disappointing Customer Experience I booked only six hours before arrival via Hotels.com. At check-in, I was told I could likely shorten my stay if needed, as long as I contacted reception the following day due to an important meeting. The next day, this was reversed. I was informed that the stay could not be shortened due to internal policies requiring changes 48 hours in advance – which is impossible given the booking was made just hours before arrival. The reception staff were polite, but clearly constrained by rigid rules rather than empowered to help. The situation escalated when supervisor Phillip Nielsen became involved. His tone was dismissive and condescending, and he repeatedly referred to “those are the rules” without any willingness to engage constructively. When I ended the conversation—frustrated by the lack of flexibility—he suggested I should leave the hotel immediately and even threatened to terminate my stay. This was unnecessary and unprofessional. I have stayed in hotels worldwide, and this stands out as a case where a simple request was handled with zero flexibility and poor guest interaction. The issue was not the policy itself, but the lack of basic hospitality in applying it. From the perspective of Hotels.com, this must also be disappointing, as the level of service provided by the hotel clearly does not reflect well on the partners and that distribute their bookings. A nice hotel, undermined by a rigid & disappointing service culture."