3 udendørs pools

Anmeldelser af Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino

4.5 out of 5
Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino
Playa Arena Gorda, Carretera Macao, Punta Cana, La Altagracia

Anmeldelser

7,6

Godt

Bedømmelse på 10 − Fremragende. 414 af i alt 1001 anmeldelser" "
Bedømmelse på 8 − Udmærket. 246 af i alt 1001 anmeldelser" "
Bedømmelse på 6 − Okay. 155 af i alt 1001 anmeldelser" "
Bedømmelse på 4 − Dårligt. 89 af i alt 1001 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 97 af i alt 1001 anmeldelser" "

8,4/10

Rengøring

8,0/10

Service og personale

7,6/10

Faciliteter

8,0/10

Overnatningsstedets tilstand og faciliteter

8,2/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Tisha, Brooklyn

Synes godt om: Rengøring, service og personale
Overnattede 4 nætter i april 2024
Svar fra Royalton Punta Cana den 29. apr. 2024
Dear Tisha,We would like primarily to thank you for choosing Royalton Punta Cana for your recent holiday and also for taking the time to share your review.We will be glad to welcoming you again in our hotel and assure you that you will enjoy superior services and facilities on your next visit.Sincerely,

8/10 Udmærket

Francis Engler

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice overall, plenty of options for getting food & drinks, friendly service. Some things ready for repair, like the main lobby staircase. Not all foods are labeled, which is needed when it comes to allergens. The idea of going to a breakfast for a "talk" would have been better understood if they said "sales presentation" at the begining.
Overnattede 4 nætter i marts 2024
Svar fra Royalton Punta Cana Team den 8. apr. 2024
Dear Francis Engler,We would like to express our gratitude for choosing us for your last holidays and for the valuable time that you took to let us know your experiences concerning your stay. We sincerely appreciate your comments. They truly give us the opportunity to adjust and improve our services as well as the hotel facilities.We are sincerely looking forward to the pleasure of welcoming you again, your family and friends in our Royalton Punta Cana and assure you that you will enjoy even superior services and facilities on your next visit.Kind regards,

6/10 Okay

Erica

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
The beach is beautiful and we loved the actives and shows they offer. The downside for us was the lack of dining options, every restaurant had a long wait except for the buffet and we weren’t allowed to make reservations because we didn’t have a time share there. Our mini bar was never restocked, only 2 water bottles were provided the first day and we had to call several times to get water sent to our room. We also found it very hard to find a waiter to order drinks while in the pool, we had to send someone from our group to get drinks for everyone majority of the time.
Overnattede 6 nætter i marts 2024
Svar fra Royalton Punta Cana Team den 30. mar. 2024
Dear Erica,First of all, we would like to thank you for sharing your impressions with us about your stay at Royalton Punta Cana. I am saddened to read your recent review and the fact that we have failed to meet your expectations during your recent vacation with us.We can guarantee you that your review was read with the highest interest and that the involved departments were informed to take immediate corrective measures. If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will give us the opportunity to change your perception of us.Kindest regards,

6/10 Okay

Edel

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i marts 2024
Svar fra Royalton Punta Cana Team den 28. mar. 2024
Dear Edel,First of all, we would like to thank you for sharing your impressions with us about your stay at Royalton Punta Cana. I am saddened to read your recent review and the fact that we have failed to meet your expectations during your recent vacation with us.We can guarantee you that your review was read with the highest interest and that the involved departments were informed to take immediate corrective measures. If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will give us the opportunity to change your perception of us.Kindest regards,

6/10 Okay

Elise Nicole

Rejste i en gruppe
Synes ikke om: Service og personale
Great pool and beach, food and drinks were very average. Staff service was very poor. No night life
Overnattede 4 nætter i marts 2024
Svar fra Royalton Punta Cana Team den 26. mar. 2024
Dear Elisa Nicole,First of all, we would like to thank you for sharing your impressions with us about your stay at Royalton Punta Cana. I am saddened to read your recent review and the fact that we have failed to meet your expectations during your recent vacation with us.We can guarantee you that your review was read with the highest interest and that the involved departments were informed to take immediate corrective measures. If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will give us the opportunity to change your perception of us.Kindest regards,

6/10 Okay

Michele Rosalia

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
For other comparable resorts in the area, it’s got some issues that impacted our stay and we wouldn’t return. Positive: the room was nicer than other resorts and didn’t have that musty wet smell. The bartenders were friendly and the resort itself is maintained well. The kids club workers were great and would take our kids for crafts each day. Negative: they didn’t refill the minibar with water unless we called each day. We didn’t have hot water between 5pm-6pm to shower. Housekeeping staff hang out outside your room and pressure you to attend a Royalton rewards meeting. You'll wait on line for 30 mins for dinner that isn’t very good. The pool is nice but deep and there aren’t enough chairs and by 8:30 they’re all taken with towels and items. By noon there’s no towels available but they come back around 2:30. There was a raw sewage smell on the walk between the hotel and Splash which has the water park and at one point what I believe was raw sewage came up from a crack in the sidewalk and covered my sandals and the bottom of my outfit. The water park has the kids area (must be less than 1.2 meters) and the bigger slides (greater than 1.2 meters) and they are strict. Wouldn’t let my 7 and 8 year old use the kid slides but the big slides dump into water about 4 feet 8 inches deep so my son struggled when he came down but the lifeguard wouldn’t go into the water to help him and said to me “can’t you swim?” (Luckily a dad coming out a different slide grabbed my kid).
Overnattede 7 nætter i februar 2024
Svar fra Royalton Punta Cana Team den 11. mar. 2024
Dear Michele Rosalia,We would like to thank you for sharing your impressions with us of your stay at Royalton Punta Cana. We’re saddened to read your recent review and for the fact that we have failed to meet your expectations during your last vacation with us. First of all, we would like to apologize for the inconvenience that you experienced you lived during your last stay with us. We thank you for sharing your opinion with us. We will be informing the corresponding department so that they are aware of your review.If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will allow us to change your perception of us.Cordially,

8/10 Udmærket

Marius

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I recently stayed at The Royalton, and it was an incredible experience. The beach was stunning, and the grounds were beautifully maintained. The entertainment was fantastic, and I especially loved the vibe team for keeping the energy up. The resort was very clean, which was great to see. However, there weren't enough sun loungers, which was a bit disappointing. The service was hit or miss. While some staff members were attentive and friendly, others seemed indifferent. One standout was Goorge from the Italian restaurant. His service was exceptional, and he really went above and beyond to make our dining experience memorable. Overall, I had a wonderful time at The Royalton, and I would definitely recommend it to others looking for a beach getaway.
Overnattede 5 nætter i marts 2024
Svar fra Royalton Punta Cana Team den 11. mar. 2024
Dear Marius,We would like to express our gratitude for choosing us for your last holidays and for the valuable time that you took to let us know your experiences concerning your stay. We sincerely appreciate your comments. They truly give us the opportunity to adjust and improve our services as well as the hotel facilities.We are sincerely looking forward to the pleasure of welcoming you again, your family and friends in our Royalton Punta Cana and assure you that you will enjoy even superior services and facilities on your next visit.Kind regards,

10/10 Fremragende

Angello

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful place, excellent service. Will definitely come back!
Overnattede 6 nætter i februar 2024
Svar fra Royalton Punta Cana Team den 25. feb. 2024
Dear Angello,We would mainly like to thank you for choosing Royalton Punta Cana for your recent vacation and also for taking the time to share your review.We strive to offer a great vacation to all our guests and we greatly appreciate your lovely comments about our facilities, services and staff. Comments like yours are our best reward.We would be delighted to welcome you back to our hotel and assure you that you will enjoy superior services and facilities on your next visit.Sincerely,

10/10 Fremragende

Myrna

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The Royalton Autograph exceeded our expectations. Beautiful, grounds. Amazing Service staff in every dept..Friendly. Helpful. We were not into shopping ,but that certainly was available .Enjoyed the opportunity to use facilities at the Royalton Splash [where our Grandchildren stayed with their parents ],& the Diamond Club where our youngest child stayed ,with his partner. .Great to be able to move throughout . [with option to walk or take a ride] We would definitely return & will highly recommend this Resort.
Overnattede 7 nætter i januar 2024
Svar fra Royatlon Punta Cana Team den 19. feb. 2024
Dear Myrna,We would mainly like to thank you for choosing Royalton Punta Cana for your recent vacation and also for taking the time to share your review.We strive to offer a great vacation to all our guests and we greatly appreciate your lovely comments about our facilities, services and staff. Comments like yours are our best reward.We would be delighted to welcome you back to our hotel and assure you that you will enjoy superior services and facilities on your next visit.Sincerely,

6/10 Okay

Stacey Elizabeth

Synes godt om: Rengøring, service og personale
Overnattede 4 nætter i februar 2024
Svar fra Royatlon Punta Cana Team den 19. feb. 2024
Dear Stacey Elizabeth,First of all, we would like to thank you for sharing your impressions with us about your stay at Royalton Punta Cana. I am saddened to read your recent review and the fact that we have failed to meet your expectations during your recent vacation with us.If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will give us the opportunity to change your perception of us.Kindest regards,

6/10 Okay

Sarah Victoria Camara Da

Synes godt om: Overnatningsstedets tilstand og faciliteter
Synes ikke om: Rengøring, service og personale, faciliteter
This hotel was beautiful, but the service was horrible. Our toilet was flooded for the whole time. We told the front desk more than once and they didn’t do anything about it or sent anyone to our room to fix it. definitely would not recommend this hotel if you like activities there is a charge for everything and it is a boring hotel
Svar fra Royalton Splash Punta Cana Team den 6. feb. 2024
Dear Sarah Victoria Camara Da,We would like to thank you for sharing your impressions with us of your stay at Royalton Splash Punta Cana. We’re saddened to read your recent review and for the fact that we have failed to meet your expectations during your last vacation with us. First of all, we would like to apologize for the inconvenience that you experienced you lived during your last stay with us. We thank you for sharing your opinion with us. We will be informing the corresponding department so that they are aware of your review.If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will allow us to change your perception of us.Cordially,

10/10 Fremragende

J Socorro Nieto

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I highly recommend this resort . Everything was excellent.
Overnattede 2 nætter i januar 2024
Svar fra Royalton Punta Cana Team den 1. feb. 2024
Dear J Socorro Nieto,Our principal objective is to make an unforgettable experience the vacation of our visitors and we are so glad to know that you really enjoyed your stay at Royalton Punta Cana.We appreciate your review and are looking forward to hosting you again soon so you can enjoy our luxurious services!Kind regards,

6/10 Okay

Nicolae Florin, Pickering

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
How is this possible for a 5 stars property to have rooms facing back fences, power stations (transformers), alley used for all kind of support workers, transportation of all kind of merchandise, at few feets distance to to the door/balcony ?
Overnattede 7 nætter i januar 2024
Svar fra Royalton Punta Cana Team den 1. feb. 2024
Dear Nicolae Florin,We would like to thank you for choosing us as your holiday destination and for the significant time that you took to let us know your experiences concerning your most recent stay. We sincerely appreciate your comments. Despite the inconveniences that you experienced during your stay, we truly hope that you can grant us the honor of welcoming you back to change the perception you took with you and change it into a memorable Royalton experience. Sincerely,

2/10 Forfærdeligt

Laura

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Worst hotel ever. Food was nasty, the hotel staff didn’t care about explaining about the facilities neither took care of us during dining experience. Would never come back again.
Overnattede 2 nætter i januar 2024
Svar fra Royalton Punta Cana Team den 28. jan. 2024
Dear Laura,Thank you for choosing us for your recent holidays and for the valuable time that you took to let us know about your experiences regarding your stay. We sincerely value your comments. They truly allow us to adjust and improve our services as well as the hotel facilities.We truly regret that you have chosen not to return to Royalton Punta Cana, but should you change your mind, I would like to personally assure you that I will make sure that you will have an amazing holiday experience. Kindest regards,

4/10 Dårligt

Jissel

Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i januar 2024
Svar fra Royalton Punta Cana Team den 1. feb. 2024
Dear Jissel,Thanks for staying with us. We appreciate your feedback!Sincerely,

10/10 Fremragende

Tacy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i januar 2024
Svar fra Royalton Punta Cana Team den 28. jan. 2024
Dear Tacy,Thanks for staying with us. We appreciate your feedback!Cordially,

10/10 Fremragende

yeilin

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Todo muy bueno me encanto
Overnattede 2 nætter i januar 2024
Svar fra Equipo Royalton Punta Cana den 27. jan. 2024
Estimada Yeilin,Nos complace que haya disfrutado de su estadía con nosotros y que nuestras instalaciones y servicios ofrecidos por nuestro personal hayan sido de la mayor satisfacción.Esperamos sinceramente poder darle la bienvenida nuevamente a usted, a su familia y amigos en nuestro Royalton Bavaro, y le aseguramos que disfrutará de servicios e instalaciones incluso superiores en su próxima visita.Saludos,

8/10 Udmærket

Ernesto

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2024
Svar fra Royalton Punta Cana den 21. jan. 2024
Dear Ernesto,Thanks for staying with us. We appreciate your feedback!Cordially,

6/10 Okay

David Charles, Lancaster

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Overnattede 6 nætter i januar 2024
Svar fra Royalton Punta Cana Team den 22. jan. 2024
Dear David Charles,Thank you for your feedback. We will be addressing your concerns.Cordially,

10/10 Fremragende

Janet Elaine

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 6 nætter i januar 2024
Svar fra Royalton Punta Cana Team den 22. jan. 2024
Dear Janet,Thanks for staying with us. We appreciate your feedback!Cordially,

2/10 Forfærdeligt

Rafael

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 6 nætter i januar 2024
Svar fra Royalton Punta Cana Team den 16. jan. 2024
Dear Rafael,Thank you for your feedback. We will be addressing your concerns.Sincerely,

10/10 Fremragende

Reem

Overnattede 6 nætter i december 2023
Svar fra Royalton Punta Cana Team den 8. jan. 2024
Dear Reem,Thanks for staying with us. We appreciate your feedback!Sincerely,

10/10 Fremragende

praveen

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good food
Overnattede 6 nætter i december 2023
Svar fra Royalton Punta Cana Team den 29. dec. 2023
Drear praveen,Our major objective is to create guest experiences through great and impressive service to all of our guests. We are very happy to know that you and your family had a great time at our beautiful hotel.It was certainly a pleasure hosting you and we look forward to your return.Warm regards from paradise,

10/10 Fremragende

Anthony Ira

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 7 nætter i december 2023
Svar fra Royalton Punta Cana Team den 25. dec. 2023
Dear Anthony,Thanks for staying with us. We appreciate your feedback!Cordially,

4/10 Dårligt

kassim

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Overnattede 7 nætter i december 2023
Svar fra Royalton Punta Cana Team den 25. dec. 2023
Dear Kassim,Thank you for your feedback. We will be addressing your concerns.Cordially,

8/10 Udmærket

Francis

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Todo bien pero es incómodo que estén pidiendo un depósito aparte del cobro, primera vez que en un hotel de RD que me piden eso
Overnattede 2 nætter i december 2023
Svar fra Equipo Royalton Punta Cana den 22. dec. 2023
Estimado Francis,Nos gustaría principalmente agradecerle que haya elegido Royalton Punta Cana para sus recientes vacaciones y también por tomarse el tiempo de compartir su reseña.Nos esforzamos por ofrecer unas excelentes vacaciones a todos nuestros huéspedes y apreciamos mucho sus encantadores comentarios sobre nuestras instalaciones, servicios y personal. Comentarios como el suyo son nuestra mejor recompensa.Estaremos encantados de recibirle de nuevo en nuestro hotel y le aseguramos que disfrutará de servicios e instalaciones superiores en su próxima visita.Atentamente,

10/10 Fremragende

Crystal

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
No complaints what so ever, friendly staff, always there to help, always cleaning. Would return again!
Overnattede 3 nætter i december 2023
Svar fra Royalton Punta Cana Team den 19. dec. 2023
Dear Crystal,Your review of Royalton Punta Cana is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories.It will be a pleasure to welcome you back to our beautiful property again soon.Sincerely,

10/10 Fremragende

Nikolle

Overnattede 7 nætter i december 2023
Svar fra Royalton Splash Punta Cana Team den 22. dec. 2023
Dear Nikolle,Thanks for staying with us. We appreciate your feedback!Cordially,

10/10 Fremragende

Stanley

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Svar fra Royalton Splash Punta Cana Team den 6. feb. 2024
Dear Stanley,Thanks for staying with us. We appreciate your feedback!Cordially,

10/10 Fremragende

Debbie

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Love it
Svar fra Royalton Punta Cana Team den 28. jan. 2024
Dear Debbie,Thanks a lot for your kind and sincere appreciation of our resort. It is truly an honor to hear of the flawless vacation time you had while staying at Royalton Punta Cana.We would love to have the opportunity to welcome you in the near future so that we can once again offer you an excellent service and continue creating the best experience for you.Kind regards,

10/10 Fremragende

Erimer

Synes godt om: Rengøring
Todo
Overnattede 1 nat i december 2023
Svar fra Equipo Royalton Splash Punta Cana den 15. dec. 2023
Estimado Erimer,Nos complace que haya disfrutado de su estadía con nosotros y que nuestras instalaciones y servicios ofrecidos por nuestro personal hayan sido de la mayor satisfacción.Será un placer darle la bienvenida nuevamente a nuestra hermosa propiedad pronto.Saludos,

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Nice stay, needs more activities and food options
Good: Pools, Beach, Beach/pool chairs, Wifi, Resort layout, room cleaning. Beach was nice and clear water, and pools were very good. Bad: Limited evening/night entertainment, buffet restaurants could have more options like Fajitas, long waiting times in ala carte restaurants and long waiting time for food to be served even after seating (at Mexican Cantina)
Overnattede 4 nætter i november 2023
Svar fra Royalton Punta Cana Team den 9. dec. 2023
Dear Anonymous,We would like to express our gratitude for choosing us for your last holidays and for the valuable time that you took to let us know your experiences concerning your stay. We sincerely appreciate your comments. They truly give us the opportunity to adjust and improve our services as well as the hotel facilities.We are sincerely looking forward to the pleasure of welcoming you again, your family and friends in our Royalton Punta Cana and assure you that you will enjoy even superior services and facilities on your next visit.Kindest regards,

10/10 Fremragende

Yelena

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Property beautiful stuff helpful friendly except one towel guy his name Carlos so grampy ask for coffee tips don’t give extra towels
Overnattede 7 nætter i november 2023
Svar fra Royalton Punta Cana Team den 9. dec. 2023
Dear Yelena,We are very grateful that you have visited us and for your wonderful comments. It is the best motivation to continue offering that quality service that characterizes us!We are looking forward to the pleasure of welcoming you again to our hotel and assure you that you will enjoy superior services and facilities on your next visit.Sincerely,

8/10 Udmærket

Sara

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
None
Overnattede 7 nætter i november 2023
Svar fra Royalton Punta Cana Team den 9. dec. 2023
Dear Sara,We would like to express our gratitude for choosing us for your last holidays and for the valuable time that you took to let us know your experiences concerning your stay. We sincerely appreciate your comments. They truly give us the opportunity to adjust and improve our services as well as the hotel facilities.We are sincerely looking forward to the pleasure of welcoming you again, your family and friends in our Royalton Punta Cana and assure you that you will enjoy even superior services and facilities on your next visit.Cordially,

10/10 Fremragende

Michael

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Friendly attentive staff. . Beautiful property.
Overnattede 4 nætter i november 2023
Svar fra Royalton Punta Cana Team den 9. dec. 2023
Dear Michael,We would like primarily to thank you for choosing Royalton Punta Cana for your recent holiday and also for taking the time to share your review.We will be glad to welcoming you again in our hotel and assure you that you will enjoy superior services and facilities on your next visit.Kind regards,

8/10 Udmærket

Marilyn

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
I stayed only a night . However I enjoyed everything the resort had to offer. Staff are courteous and my main focus that premises are very clean. Buffet area beautiful and the variety of food were endless.great night show and had a great time in the sports bar. In the morning they have a fresh fruit juice bar it’s amazing . I definite will return for a longer stay.
Overnattede 1 nat i december 2023
Svar fra Royalton Punta Cana Team den 9. dec. 2023
Dear Marilyn,We would like to express our gratitude for choosing us for your last holidays and for the valuable time that you took to let us know your experiences concerning your stay. We sincerely appreciate your comments. They truly give us the opportunity to adjust and improve our services as well as the hotel facilities.We are sincerely looking forward to the pleasure of welcoming you again, your family and friends in our Royalton Punta Cana and assure you that you will enjoy even superior services and facilities on your next visit.Kind regards,

8/10 Udmærket

William, Barceloneta

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good night entertainment. Transportation from airport to hotel was a bit expensive.
Overnattede 4 nætter i november 2023
Svar fra Royalton Punta Cana Team den 28. nov. 2023
Dear William,We would like to express our gratitude for choosing us for your last holidays and for the valuable time that you took to let us know your experiences concerning your stay. We sincerely appreciate your comments. They truly give us the opportunity to adjust and improve our services as well as the hotel facilities.We would love to have the opportunity to welcome you in the near future so that we can once again offer you an excellent service and continue creating the best experience for you.Sincerely,

10/10 Fremragende

Edgar Lewis

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i november 2023
Svar fra Royalton Punta Cana Team den 28. nov. 2023
Dear Edgar,Thanks for staying with us. We appreciate your feedback!Sincerely,

10/10 Fremragende

Víctor Radhames

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Excelente
Overnattede 1 nat i november 2023
Svar fra Equipo Royalton Punta Cana den 21. nov. 2023
Estimado Víctor Radhames,Nos complace que haya disfrutado de su estadía con nosotros y que nuestras instalaciones y servicios ofrecidos por nuestro personal hayan sido de la mayor satisfacción.Apreciaríamos mucho la oportunidad de darle la bienvenida nuevamente aquí y estar seguros de que haremos todo lo que esté a nuestro alcance para asegurarnos de que tenga otra experiencia inolvidable con nosotros durante su próxima visita.Saludos,

10/10 Fremragende

Sarah

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful decor, incredible service, relaxing experience
Overnattede 1 nat i november 2023
Svar fra Royalton Punta Cana Team den 21. nov. 2023
Dear Sarah,Our major objective is to create guest experiences through great and impressive service to all of our guests. We are very happy to know that you and your family had a great time at our beautiful hotel.Your positive comments have been shared with our team and your return to our outstanding resort will be highly anticipated.Kind regards,

4/10 Dårligt

David

Synes godt om: Overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Overnattede 1 nat i november 2023
Svar fra Royalton Punta Cana Team den 17. nov. 2023
Dear David,Thank you for your feedback. We will be addressing your concerns.Cordially,

8/10 Udmærket

Hairo

Overnattede 1 nat i november 2023
Svar fra Royalton Punta Cana Team den 9. dec. 2023
Dear Hairo,Thanks for staying with us. We appreciate your feedback!Sincerely,

8/10 Udmærket

Cinthia, Marina del Rey

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
We had a wonderful time and the staff was amazing. However, the property wasn’t clear regarding private transportation requirements. We had scheduled a private transportation to Downtown Punta Cana and even though we were told to speak with Guest services to get the transportation approved, the front gate said this was not approved and wouldn’t let the transport through. Ultimately, we weren’t able to get cleared instructions and put us, the guests, in the middle of this situation. Otherwise, everything was good.
Overnattede 8 nætter i oktober 2023
Svar fra Royalton Punta Cana Team den 6. nov. 2023
Dear Cinthia,We would like to express our gratitude for choosing us for your last holidays and for the valuable time that you took to let us know your experiences concerning your stay. We sincerely appreciate your comments. They truly give us the opportunity to adjust and improve our services as well as the hotel facilities.We are sincerely looking forward to the pleasure of welcoming you again, your family and friends in our Royalton Punta Cana and assure you that you will enjoy even superior services and facilities on your next visit.Kindest regards,

6/10 Okay

Tara Rochelle

Overnattede 5 nætter i oktober 2023
Svar fra Royalton Punta Cana Team den 2. nov. 2023
Dear Tara,Thanks for staying with us. We appreciate your feedback!Sincerely,

8/10 Udmærket

Karlina

Rejste med partner
Synes godt om: Service og personale
No es una experiencia de lujo, sino estandard. El hotel tiene los restaurantes en remodelación. Solo está disponible uno a la carta y el buffet en la playa.
Overnattede 2 nætter i oktober 2023
Svar fra Royalton Punta Cana den 25. okt. 2023
Estimado huésped,Nos gustaría agradecerle por elegirnos como su destino de vacaciones y por el importante tiempo que se tomó para contarnos sus experiencias sobre su estadía más reciente. Agradecemos sinceramente sus comentarios.Cordialmente,

10/10 Fremragende

Juan Fernando

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excelente todo, el personal desde Yosairy en recepción, pasando por Hugo en el bar de la piscina y todos los del buffet; es un edificio qué en cualquier momento deberían hacerle unas refacciones generales, la habitación bien dotada y limpia. Temas por mejorar y es el único punto negativo los restaurantes deben tener un sistema de reservas y no por orden de llegada porq nunca se puede comer porque ya esta todo lleno e increíblemente reservado. La 1 noche nos toco salir a comer porq no encontramos cupo ni reserva ni nada en ningún restaurante, la 2 noche tuvimos que ir a las 5.30 pm a ver si lográbamos comer y ayudo mucho q teníamos una bebe, la 3 noche nosotros decidimos salir y comer por fuera; es importante q a través de las funciones del TV se puedan hacer esas reservaciones. Por supuesto q volvería al Royalton.
Svar fra Royalton Punta Cana den 16. okt. 2023
Estimado Juan Fernando,Nos complace que haya disfrutado de su estadía con nosotros y que nuestras instalaciones y servicios ofrecidos por nuestro personal hayan sido de la mayor satisfacción.Apreciaríamos mucho la oportunidad de darle la bienvenida nuevamente aquí y estar seguros de que haremos todo lo que esté a nuestro alcance para asegurarnos de que tenga otra experiencia inolvidable con nosotros durante su próxima visita.Saludos,

10/10 Fremragende

Roy, New York New

Everything was good
Overnattede 3 nætter i oktober 2023
Svar fra Royalton Punta Cana Team den 11. okt. 2023
Dear Roy,Our major objective is to create guest experiences through great and impressive service to all of our guests. We are very happy to know that you and your family had a great time at our beautiful hotel.It was certainly a pleasure hosting you and we look forward to your return.Warm regards from paradise,

2/10 Forfærdeligt

MARIA

Synes godt om: Rengøring
Terrible servicio en los restaurantes. Si logras conseguir que te sienten en algun restaurante tienes suerte
Svar fra Equipo Royalton Punta Cana den 9. okt. 2023
Estimada MARIA,Nos gustaría agradecerle por elegirnos como su destino de vacaciones y por el importante tiempo que se tomó para contarnos sus experiencias sobre su estadía más reciente. Agradecemos sinceramente sus comentarios.Le aseguramos que el nivel de servicio que recibió ciertamente no es el servicio por el que Royalton Punta Cana es conocido, y realmente espero que tengamos la oportunidad de darle la bienvenida en un futuro cercano a nuestro hermoso hotel, para que podamos cambiar su percepción de nosotros.A pesar de los inconvenientes que experimentó durante su estadía, realmente esperamos que pueda concedernos el honor de darle la bienvenida nuevamente para cambiar la percepción que se llevó con usted y convertirla en una experiencia Royalton memorable.Saludos cordiales,

10/10 Fremragende

Jose

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good place
Svar fra Royalton Punta Cana Team den 4. okt. 2023
Dear Jose,We would like primarily to thank you for choosing Royalton Punta Cana for your recent holiday and also for taking the time to share your review.Your positive comments have been shared with our team and your return to our outstanding resort will be highly anticipated.Sincerely,

10/10 Fremragende

Orlando

Overnattede 3 nætter i september 2023
Svar fra Royalton Punta Cana den 16. okt. 2023
Dear OrlandoWe are very grateful that you have visited us and for your wonderful comments. It is the best motivation to continue offering that quality service that characterizes us!We appreciate your review and are looking forward to hosting you again soon so you can enjoy our luxurious services!Kind regards,