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Anmeldelser af Bahia Principe Grand Punta Cana - All Inclusive

4 out of 5
Bahia Principe Grand Punta Cana - All Inclusive
Arena Gorda - Macao, Seccion Baigua, Punta Cana, La Altagracia

Anmeldelser

7,2

Godt

Bedømmelse på 10 − Fremragende. 543 af i alt 1521 anmeldelser" "
Bedømmelse på 8 − Udmærket. 313 af i alt 1521 anmeldelser" "
Bedømmelse på 6 − Okay. 253 af i alt 1521 anmeldelser" "
Bedømmelse på 4 − Dårligt. 195 af i alt 1521 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 217 af i alt 1521 anmeldelser" "

7,6/10

Rengøring

7,4/10

Service og personale

7,4/10

Faciliteter

7,4/10

Overnatningsstedets tilstand og faciliteter

7,8/10

Miljøvenligt

Anmeldelser

2/10 Forfærdeligt

Dorthe

Rejste i en gruppe
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Lousy food, lousy internet and super noisy hotel
The internet was lousy. The all inclusive quality of food was mainly carbohydrates (pasta, pizza, over-cooked veggies, multi coloured cakes, french fries. All this served in a food hall/canteen with bright light and very noisy. Everybody pushes each other to get to the food and line up to wait. At the pool, you must like loud music, constant activities, entertainment people shouting in microphones. Dirty toilets in the pool areas - be careful to check if toiletpaper at the end of the day. One important tip: book at the alternate resort restaurant RIGHT AWAY when you check in so that you can escape the canteen.
Overnattede 8 nætter i december 2022
Svar fra Online Reputation den 9. jan. 2023
Dear Mrs. Dorthe,Please allow us to apologize for not having fulfilled our objective with you, which is to meet the expectations of our customers. We are very sorry for the inconvenience mentioned above. However, we appreciate your constructive feedback as we will now be able to make the necessary adjustments to our workflow and track our progress to be more efficient overall. It would be an honor to serve you again on your next vacation so you can see our ability to excel and improve. Always at your disposal, Online Reputation Bahia Principe Bavaro Resort

10/10 Fremragende

Zulma Ivette Rios

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice and quite
Overnattede 4 nætter i maj 2024
Svar fra Guest Relations den 25. maj 2024
Dear Mrs. Zulma Ivette Rios,We are glad to hear that your stay with us was pleasant. We hope to see you again soon!Kind regards,Guest Relations Bahia Principe Bavaro Resort

10/10 Fremragende

Virginia Natalia Hernandez

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The workers are kindness and friendly
Svar fra Guest Relations den 25. maj 2024
Dear Mrs. Virginia Natalia Hernandez,Thank you very much for your kind words, we are proud that you found everything amazing and that the service of our staff could not have been better. Kind regards,Guest Relations Bahia Principe Bavaro Resort

8/10 Udmærket

JOSUE MIGUEL MAYSONET

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter
Humedad en las habitaciones y filtros de los baños no funcionan.
Overnattede 3 nætter i maj 2024
Svar fra Guest Relations den 24. maj 2024
Estimado Sr. Josue Miguel Maysonet,Muchas gracias por su rápido y detallado comentario. No estábamos al tanto de este problema y le agradezco mucho que me lo haya comunicado. Ahora podremos hacer los ajustes necesarios en nuestro flujo de trabajo y hacer un seguimiento de nuestro progreso para ser más eficiente en general. A lo largo de las próximas semanas, mientras aplicamos estos cambios, esperamos que podamos comprobar regularmente nuestra capacidad para superar este problema. Siempre a su disposición, Guest Relations Bahia Principe Bavaro Resort

4/10 Dårligt

ramon

Rejste med partner
Synes godt om: Service og personale
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Malo nos lobque promocionan
Overnattede 4 nætter i maj 2024
Svar fra Guest Relations den 24. maj 2024
Dear Ramon,Please allow us to apologize for not having fulfilled our objective with you, which is to meet the expectations of our customers. We are very sorry for the inconvenience mentioned above. We look forward to welcoming you on a future stay and have the opportunity to change any negative perceptions you may have had. Best regards, Guest Relations Bahia Principe Bavaro Resort

4/10 Dårligt

NIKOLAS

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This property was far below the standards indicated. Staff were rude and rooms often not restocked. The food was sub par often feeling sick after eating.
Overnattede 7 nætter i maj 2024
Svar fra Guest Relations den 24. maj 2024
Dear Mr. Nikolas,Thank you very much for your quick and detailed comment. We were not aware of this problem and I thank you very much for bringing it to my attention. We will now be able to make the necessary adjustments to our workflow and track our progress in becoming more efficient overall. Over the next few weeks, as we implement these changes, we hope that we will be able to regularly test our ability to overcome this issue. Always at your disposal, Guest Relations Bahia Principe Bavaro Resort

4/10 Dårligt

Margaret Ann

Rejste med familie
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Even though we arrived well after the check in time our room was not ready. The front desk staff were often rude when asked questions. We waited an hour in the lobby constantly being bombarded with persons placed there trying to convince us to “upgrade” to their premium package. All of our party spent at least one full day in the room Ill from the food at the buffet. The rooms all had a large amount of mold in the washrooms, one of the rooms we paid for had a leak in the roof and the front desk staff instructed us to have someone stay in the room to supervise maintenance fix it. The replenishment of the rooms was inconsistent often items such as coffee and water were not replaced in the rooms. At one point they allowed some of the table vendors in the resort, making it impossible to go to the buffet without being harassed to purchase. Overall I found a resort with minimal relaxation, where I would have been further to stay at either a hotel or air bnb.
Overnattede 8 nætter i maj 2024
Svar fra Guest Relations den 24. maj 2024
Dear Mrs. Margaret Ann,We sincerely appreciate your comments and the time you have taken to evaluate our service. From what you have said, we understand what we need to do to renew ourselves and become more efficient in providing service to our customers. Your suggestions have been worthwhile and we hope to implement them very soon. Best regards, Guest Relations Bahia Principe Bavaro Resort

8/10 Udmærket

JULISSA

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 7 nætter i april 2024
Svar fra Guest Relations Department den 14. maj 2024
Dear Guest,Thank you for your rating, we look forward to welcoming you back.Best regards,

10/10 Fremragende

Suzanne

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great place!
Overnattede 7 nætter i april 2024
Svar fra Guest Relations DepartmentgG den 14. maj 2024
Dear Guest,We thank you for taking the time of sharing your opinion with us which we will take in the highest consideration.It’s our sincere hope to have the opportunity to welcome you in the near future in any of our Bahia Principe Hotels & Resorts to show you our commitment to excellence.Kindest regards,

8/10 Udmærket

Paige

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i marts 2024
Svar fra Guest Relations DepartmentgG den 14. maj 2024
Dear Guest,Thank you for your rating, we look forward to welcoming you back.Best regards,g

6/10 Okay

Valmira

Rejste med familie og småbørn
Synes godt om: Faciliteter
The pools the beach is beautiful environment. The pool is great for little kids the way its designed. We did have an issues with the check in staff as soon as we arrived. As we had an earlier flight and got there at 12. So by 3 o'clock my husband approached the counter to get the room #. They where yelling at him to go at the back of the line .We did wait in line when we first got there . So we assumed its was common courtesy to just give us the room # as we had been waiting since 12. That was uncomfortable and uncalled for. But my God the mosquitoes are horribly. Everything in the room had dead mosquitoes. Everyone was bitten everywhere. It didn't matter where u went they were everywhere. I have been to other hotels in this area i have never encountered such a horrible amount of mosquitoes everywhere. Lobby, restaurant, pool, the hotel room it was a never ending battle with mosquitoes.
Svar fra Guest Relations Department den 14. maj 2024
Dear Guest,We would like to extend our most sincere apologies for any inconveniences or difficulties you may have experienced during your stay.We thank you for taking the time of sharing your opinion with us which we will take in the highest consideration.Best regards,

6/10 Okay

Kristi

Rejste med familie
Synes godt om: Overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
While the property is nicely kept, it is very dated. The room did not have any hotel info in it, nor did it have anything to write on or with. Had asked for more pillows 4 different times and they were never brought. The ceiling was leaking from the heavy rain. Check in process was difficult, they did not have any rooms available with 2 beds, which I had specifically asked for when booking. They had to bring a roll away bed which immediately broke when laid on and couldn't get another one until the next night. I kept checking back for another room, there were none available. I thought the staff was mostly rude. None of the bartenders did anything to earn a tip. Bar service at the pool or beach was pretty much non existent. Food at the buffet was the same thing every night and not hot at all. The beach was beautiful and kept clean.
Overnattede 8 nætter i april 2024
Svar fra Guest Relations Department den 14. maj 2024
Dear Guest,Our main goal strives in achieving our guests' complete satisfaction, now that they are the axis that governs all of our activity and it is towards them that we head our constant effort every day. We are really sorry to hear that you were not satisfied with our services in your son’s wedding and we apologize for any inconvenience you may have experienced.Best regards,

8/10 Udmærket

Patricia Grillo

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I loved the variety of entertainment each night, you could choose whether you wanted to watch a show or listen to live music or even better, go to a second show after the first show! So many options for entertainment. staff was very friendly and facilities were always clean. Beach was absolutely stunning, I would definitely recommend to friends and family.The only thing I didn’t love was how we got no information about anything when we arrived, we had to come back to guest services to inquire about everything (how do we reserve dinners, where do we get towels, where is the gym, what are the times, where do we get towel cards.. etc and that when we booked transportation to pick us up with our luggage’s for check out, they never showed up so we just walked and were a few minutes late because of that
Overnattede 8 nætter i april 2024
Svar fra Guest Relations Department den 14. maj 2024
Dear,Thank you for sharing your feedback, which plays a key role in our continuous improvement process and drives us to achieve our commitment to excellence. We apologize for the inconveniences you experienced during your stay.We truly hope you will consider returning to this Caribbean paradise in the Dominican Republic and enjoy all our facilities and services.Bahia Principe Hotels & Resorts, all inclusive hotels in Punta Cana.Best regards,

2/10 Forfærdeligt

Hardeesh, mississauga

Rejste med familie, Rejste i en gruppe
Synes godt om: Faciliteter
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
We stayed at Bahia Principe Punta Cana originally for 5 nights. We arrived at the airport a little earlier than our check in time, however it seemed like reception had difficulty assigning our rooms. Overall it took very long and we were tired going through the process. It was worse once we got to our rooms as both rooms were infested with bugs, bed bugs and mosquitoes. We tried to turn on the ac and use bug spray throughout the first day as we were tired and just wanted to rest. The washrooms were also disgusting and the room decor was severely in need of an upgrade. By, 11 pm we had enough of the bugs as we had a child with us as well and we asked for new rooms. At first the 2 receptionists denied us and said made us wait for a manager for a simple room change. We were upset but they did not care as their shift was over in 5 minutes. As soon as the shift change happened we had to explain and wait another 1 hour before we finally were offered to transfer to the Bahia bavaro for the remainder of the trip. These rooms were slightly better in terms of decor and there were no bugs. The whole process took too long and it was almost 2 am. In the new room however, there was no cold water, and the water was only boiling hot with very little water pressure and a dirty tub. The tap for the sink was not even attached and we had to call for a handyman three times in the morning to come fix it and wait for an hour for that to be done. Then we found that toilets did not flush well.
Overnattede 5 nætter i april 2024
Svar fra Guest Relations Department den 14. maj 2024
Dear Guest,We would like to take this opportunity to offer our most sincere apologies for, in this occasion, we were not able to fulfill your expectations. It does sadden us to hear that the image you may have had of us has now been tarnished. We do look forward to serving you again and we really want to make your next vacation a worth remembering one.Yours sincerely,

10/10 Fremragende

Kamal

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Beautiful place😊
Overnattede 7 nætter i april 2024
Svar fra Guest Relations Department den 14. maj 2024
Dear Guest,We thank you for taking the time of sharing your opinion with us which we will take in the highest consideration.It’s our sincere hope to have the opportunity to welcome you in the near future in any of our Bahia Principe Hotels & Resorts to show you our commitment to excellence.Regards from Dominican Republic,

8/10 Udmærket

Jose Antonio Aleman

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Tienen que remodelar las habitaciones
Overnattede 6 nætter i april 2024
Svar fra Guest Relations Department den 14. maj 2024
Estimado Cliente,Nuestro objetivo es poder conseguir la máxima satisfacción de todos nuestros clientes y nos alegra ver que con ustedes lo hemos conseguido. Sus observaciones serán tratadas con el máximo interés. Esperamos tener el gusto de atenderle nuevamente!Saludos,

4/10 Dårligt

David

Rejste med partner, Rejste i en gruppe
Synes godt om: Rengøring
El problema es que tienen una plaga de mosquitos. Deben controlarlo porque no se puede disfrutar de las amenidades. Mi esposa y yo llevamos repelente pues sabemos como es el trópico, aún así llegamos a nuestro hogar llenos de picadas al igual que el grupo de dieciocho con los que estábamos. Espero que establezcan un protocolo para atender esto que es tan importante para evitar la propagación de enfermedades.
Overnattede 6 nætter i april 2024
Svar fra Guest Relations Department den 14. maj 2024
Estimado Huésped,Ante todo, queremos darle las gracias por compartir con nosotros sus comentarios acerca de su reciente estancia y destacar el buen servicio brindado por el personal.Referente a los insectos, permítanos informarle que debido al clima tropical y la exuberante vegetación que rodea nuestras instalaciones y, teniendo en cuenta que estamos ubicados en una zona de manglares protegidos, la presencia de ciertas especies provenientes del exterior no puede ser evitable en todo momento; Sin embargo, no tenemos infestaciones de insectos en el complejo. No obstante, dado a que el bienestar de nuestros huéspedes es nuestra prioridad, somos muy estrictos con las medidas sanitarias. Asimismo, consideramos de importancia destacar que hacemos seguir los programas de control de insectos y roedores, mediante un programa estricto de fumigación, que se llevan a cabo continuamente. De todos modos lamentamos profundamente el desafortunado incidente que usted experimento en relación a este tema.Siempre a su disposición,

8/10 Udmærket

April

Rejste med familie
Synes godt om: Rengøring, faciliteter
The resort itself was nice but don’t book if you don’t like shuttles. We were quite far from the beach. Our family also got Norwalk Virus upon return.
Overnattede 7 nætter i april 2024

10/10 Fremragende

Mayra Roccio Tejeda De Los, Carolina

Rejste med partner, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Estoy muy contenta, fue mi primera vez visitando este lugar, está Espectacular de lo único que me quejo es la cantidad de MOSQUITOS que habían en la habitación y en las áreas comunes. Deberian hacer algo al respecto fui con un grupo de amistades algunos se quedaron en otras de las facilidades y no tuvieron ese problema asi que deberían hacer algo con eso.
Overnattede 6 nætter i april 2024
Svar fra Guest Relations Department den 14. maj 2024
Estimado Huésped,Ante todo, queremos darle las gracias por compartir con nosotros sus comentarios acerca de su reciente estancia y destacar el buen servicio brindado por el personal.Referente a los insectos, permítanos informarle que debido al clima tropical y la exuberante vegetación que rodea nuestras instalaciones y, teniendo en cuenta que estamos ubicados en una zona de manglares protegidos, la presencia de ciertas especies provenientes del exterior no puede ser evitable en todo momento; Sin embargo, no tenemos infestaciones de insectos en el complejo. No obstante, dado a que el bienestar de nuestros huéspedes es nuestra prioridad, somos muy estrictos con las medidas sanitarias. Asimismo, consideramos de importancia destacar que hacemos seguir los programas de control de insectos y roedores, mediante un programa estricto de fumigación, que se llevan a cabo continuamente. De todos modos lamentamos profundamente el desafortunado incidente que usted experimento en relación a este tema.Siempre a su disposición,

6/10 Okay

nydia Esther Diaz

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter
Tienen un grave problema con los mosquitos. Tanto en las áreas comunes, como en los cuartos es insoportable.
Overnattede 6 nætter i april 2024
Svar fra Guest Relations Department den 14. maj 2024
Estimado Huésped,Ante todo, queremos darle las gracias por compartir con nosotros sus comentarios acerca de su reciente estancia y destacar el buen servicio brindado por el personal.Referente a los insectos, permítanos informarle que debido al clima tropical y la exuberante vegetación que rodea nuestras instalaciones y, teniendo en cuenta que estamos ubicados en una zona de manglares protegidos, la presencia de ciertas especies provenientes del exterior no puede ser evitable en todo momento; Sin embargo, no tenemos infestaciones de insectos en el complejo. No obstante, dado a que el bienestar de nuestros huéspedes es nuestra prioridad, somos muy estrictos con las medidas sanitarias. Asimismo, consideramos de importancia destacar que hacemos seguir los programas de control de insectos y roedores, mediante un programa estricto de fumigación, que se llevan a cabo continuamente. De todos modos lamentamos profundamente el desafortunado incidente que usted experimento en relación a este tema.Siempre a su disposición,

6/10 Okay

ALIETTE PUCHEUX

Rejste med familie
Synes ikke om: Overnatningsstedets tilstand og faciliteter
I arrived at the front desk to begin with my check-in, they sent me to the Bávaro hotel, even though my reservation was for Bahia Principe Gran Punta Cana. (Later I realize that they are like Siamese twins). Ericka suggested to upgrade the rooms, because she said the hotel is old and only a few rooms were renovated. I agreed and paid the upgrade. They were nice but, one had the front door frame out of place so, it was very difficult every time we had to close the door, you had to pull it hard, I imagine the guests next to us must have woken up with the noise. My room had mold on the ceiling of the shower, the ac did not cool, to the point of not having to cover myself all night and one of the decorations on the wall was covered in mold. At the buffet, I was waiting for a spaghetti when I saw a cockroach walking up and down the counter where the cooker was, and he didn't even flinch. I imagine that the hotel would be quite full, and they decided to open a room attached to the buffet where no one wanted to sit because of the strong musty smell. In general, you could notice a bit of disorganization, there were many waiters walking around from one place to another,but no one attended to you.In the Japanese restaurant a cockroach fell on a guest, then ran under to my table and continue running all over the room and ended up being chased by one of the chefs.I talk with the general director,he was very receptive and told me they are trying to resolve the cockroach’s issues and other
Overnattede 5 nætter i marts 2024
Svar fra Guest Relations Department den 14. maj 2024
Dear Guest,We greatly regret that we did not meet your expectations. We sincerely appreciate your comments, as they are very important to us and show us where we need to pay special attention in order to further improve our services.Please note that this kind of situation does not correspond to our daily operation and we are deeply sorry for the inconvenience caused to you.Greetings from Punta Cana!Regards!

2/10 Forfærdeligt

Katia Jeaniris Estela

Rejste med partner, Rejste i en gruppe
Synes ikke om: Faciliteter
nos fue muy mal la habitación llena de insectos y el baño botaba agua por todos lados
Overnattede 3 nætter i april 2024

8/10 Udmærket

Bartolome, Puyallup

Rejste med familie
Synes godt om: Service og personale, faciliteter
Synes ikke om: Overnatningsstedets tilstand og faciliteter
The room has a water leak that bothers us every rainy night. They promised they would send a person to fix it but it never happened and I really got tired of calling to make the report.
Overnattede 7 nætter i februar 2024
Svar fra Guest Relations Department den 14. maj 2024
Dear Guest,We would like to take this opportunity to offer our most sincere apologies for, in this occasion, we were not able to fulfill your expectations. It does sadden us to hear that the image you may have had of us has now been tarnished. Best regards,

4/10 Dårligt

Darlene, Hay River

Rejste med partner
Synes godt om: Rengøring
Synes ikke om: Service og personale, faciliteter
The property itself was nice but the agent staff were very rude! Very sarcastic rolling eyes extra. The cleaning staff were very nice. The prices for gifts and snacks were very extremely expensive. We did not know were things were and how things work as it was never explained to us. My partner fell sick on the trip (food poisoning at resort ?) and ended up in the hospital the medi centre Angie were rip offs as they told us he should go to the hospital and charged us $250 USD just to tell us that. The private hospital they sent us to was rude and felt like a jail and kept him in the hospital longer than needed as our insurance company said everything was done at 11am but he wasn’t real eased until 3:30pm. We spoke to other people who went through the same thing. The fridge didn’t work and I paid for premium internet and barely had any internet. The pool was closed at 6pm every night. They day after we got there we were told to meet at the front desk for 930 am to discuss our return transfer but they were just trying to push the excursions on us. Very very disappointed and would not recommend anyone go there.
Overnattede 6 nætter i april 2024

8/10 Udmærket

Jeiner

Synes godt om: Service og personale
Overnattede 5 nætter i april 2024
Svar fra Guest Relations Department den 14. maj 2024
Dear,Thank you for taking the time to leave your feedback.We look forward to welcoming you.Regards!

6/10 Okay

Julie

Synes ikke om: Rengøring, service og personale
Ménage dans les chambres 👎femme de ménage n’a jamais changé mes draps en 14 jrs de séjour!Refait ton lit c’est tout.
Overnattede 15 nætter i januar 2024
Svar fra Guest Relations Department den 14. maj 2024
Dear Guest,We sincerely apologize for the situation transpired. Thank you for taking the time of sharing your opinion with us which we will take in the highest consideration. Kindest regards,

8/10 Udmærket

Egda

Synes godt om: Rengøring, service og personale
Overnattede 4 nætter i marts 2024
Svar fra Guest Relations Department den 14. maj 2024
Dear Guest,Thank you very much for your rating.Best regards,

10/10 Fremragende

Christina Leigh

Rejste i en gruppe
Synes godt om: Rengøring, faciliteter
I liked that for my Birthday we came back to the room after a big day at the beach and someone brought a plate of fresh fruit and bottle of champagn. I did not like when we arrived we could not get inyo r room until 330. We arrived at 1130. Could not get food till checked in and we were starving
Overnattede 5 nætter i april 2024
Svar fra Guest Relations Department den 14. maj 2024
Dear Guest,We sincerely regret any inconvenience you may have experienced. We hope you will be willing to give us the opportunity to welcome you once again to experience the hospitality of our people, the quality of our services and facilities.Best regards,

8/10 Udmærket

Xochilt

Rejste med partner
Synes godt om: Service og personale, faciliteter
Overall served its purpose for a weekend getaway. However some renovations are needed and attention while cleaning.
Overnattede 3 nætter i april 2024
Svar fra Guest Relations Department den 14. maj 2024
Dear Guest,Thank you for taking the time to post a review of your recent stay at our Bahia Principe Grand Punta Cana. We sincerely appreciate all feedback.We are proud to read that you were happy with the service you encountered and to know that you absolutely recommend us.Looking forward to seeing again you in the future!Best regards,

2/10 Forfærdeligt

Skylar Mae

Synes godt om: Rengøring
Synes ikke om: Service og personale
Overnattede 4 nætter i april 2024
Svar fra Guest Relations Department den 14. maj 2024
Dear Guest,Thank you very much for your time and ratingRegards!

10/10 Fremragende

Hani

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It’s our 4th time at the resort, great people, great energy and everyone is friendly.
Overnattede 7 nætter i marts 2024
Svar fra Guest Relations Department den 14. maj 2024
Dear Guest,We greatly appreciate that you have chosen one of our Resorts for your first visit to Dominican Republic. It is a real pleasure to read that you enjoyed a wonderful family vacation.Thank you for your nice comments and for highlighting our good food, polite staff, beautiful beach, and meticulously maintained premises.Best regards,

10/10 Fremragende

Anne Renee

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Best time of my life at grand punta cana!! everything was flawless
Overnattede 8 nætter i marts 2024
Svar fra Guest Relations Department den 14. maj 2024
Dear Guest,We greatly appreciate that you have chosen one of our Resorts for your first visit to Dominican Republic. It is a real pleasure to read that you enjoyed your vacation.Best regards,

10/10 Fremragende

chandra

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i marts 2024
Svar fra Guest Relations Department den 14. maj 2024
DearThank you very much for your time and ratingBest regards,

10/10 Fremragende

Helene

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Tres grand resort. Nous avons marché beaucoup avec notre bébé en poussette, mais c’était parfait pour nous. Le staff est tellement gentil, souriant, accommodant. Le buffet a beaucoup de choix. Seul point négatif est qu’il faut se lever super tôt (6am) pour réserver une chaise avec parasol a la plage, même chose pour les piscines. Je recommande cet hôtel et tous le resort Bahia Principe.
Overnattede 7 nætter i marts 2024
Svar fra Guest Relations Department den 15. maj 2024
Dear Guest,Thank you for taking the time to post a review of your recent stay at our hotel. We sincerely appreciate all feedback.Best regards,

10/10 Fremragende

Etzia

Overnattede 3 nætter i marts 2024
Svar fra Guest Relations Department den 14. maj 2024
Dear Guest,Thank you for taking the time to leave your feedback.We look forward to welcoming you.Best regards,

8/10 Udmærket

Prarthik

Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Food is terrible..! I am vegetarian and I had problems..! Booking restaurants is a nightmare..!
Overnattede 4 nætter i marts 2024
Svar fra Guest Relations Department den 14. maj 2024
Dear Guest,Thank you for bringing to our attention the comments about your stay. We sincerely regret any inconvenience you may have experienced. We are seriously dedicated to value our guest feedback. For this reason, we will contact you at the earliest convenience. Once more we regret the situation that you experienced but we look forward to welcome you very soon in our Grand Bahia Principe Punta Cana.Best regards,

8/10 Udmærket

JULIMAR

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter
En general fue bueno
Overnattede 5 nætter i marts 2024
Svar fra Guest Relations Department den 14. maj 2024
Estimado Cliente,Nos agrada saber que ha tenido una buena estancia con nosotros.A su disposicion.Un saludo,

8/10 Udmærket

Sandra L

Rejste i en gruppe
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
I really enjoyed my stay. My room needed a good full paint job not just a shotty touch up ,and the bedding is really outdated otherwise all was a fine resort with nice service .
Overnattede 7 nætter i marts 2024
Svar fra Guest Relations Department den 15. maj 2024
Dear Guest,Thank you very much for your rating, we look forward to welcoming you to our beautiful hotel.Best regards,

10/10 Fremragende

Darian Marie

Rejste med familie
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Todo muy bueno, lugar tranquilo para vacscionar y estar en paz.
Overnattede 5 nætter i marts 2024
Svar fra Guest Relations Department den 14. maj 2024
Estimado Cliente,Nuestro objetivo es poder conseguir la máxima satisfacción de todos nuestros clientes y nos alegra ver que con ustedes lo hemos conseguido. Sus observaciones serán tratadas con el máximo interés. Esperamos tener el gusto de atenderle nuevamente!Saludos,

8/10 Udmærket

David

Synes godt om: Rengøring
Overnattede 5 nætter i marts 2024
Svar fra Guest Relation den 27. mar. 2024
Gracias por su puntuaciones, espero que nos comente en otros momentos su comentarios de satisfacción

6/10 Okay

TINERFI ALEXANDER DIAZ

Synes godt om: Overnatningsstedets tilstand og faciliteter
No hay atencion Telefonica ni information hasta llegar Al hotel
Overnattede 5 nætter i marts 2024
Svar fra Guest Relations Department den 14. maj 2024
Estimado Cliente,Queremos expresarle nuestras más sinceras disculpas por los inconvenientes que experimentó, pero tenga por seguro que sus comentarios han sido presentados al Gerente General de nuestro Resort con quien daremos la debida atención.Saludos cordiales,

8/10 Udmærket

William Andrew

Rejste i en gruppe
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Very beautiful beach
Overnattede 7 nætter i marts 2024
Svar fra Guest Relations Department den 14. maj 2024
Dear Guest,We greatly appreciate that you have chosen one of our Resorts as your holiday destination in Punta CanaBest regards,

2/10 Forfærdeligt

Frank

Rejste med familie, Rejste i en gruppe
Synes godt om: Service og personale, faciliteter
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Room closer to the beach are nice. Units 1-4. We were in unit 17 and it was dark and dingy. Food at this resort was aweful. We paid extra money to upgrade to the Esmeralda next door. WAY better everything! Have fun!
Overnattede 7 nætter i marts 2024
Svar fra Guest Relations Department den 15. maj 2024
Dear Guest,Thank you for taking the time to post a review of your recent stay at our hotel. We sincerely appreciate all feedback.Best regards,

6/10 Okay

Aline

Overnattede 6 nætter i marts 2024
Svar fra Guest Relations Department den 14. maj 2024
Dear Guest,Thank you very much for your time and ratingBest regards,

8/10 Udmærket

Danny

Overnattede 4 nætter i marts 2024
Svar fra Guest Relations Department den 15. maj 2024
Buenos días,Muchas gracias por su tiempo tomado y dejado una puntuación.Un saludo,

8/10 Udmærket

Emily

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i februar 2024
Svar fra Guest Relations Department den 15. maj 2024
Dear Guest,Thank you very much for your rating, we look forward to welcoming you to our beautiful hotel.Best regards,

8/10 Udmærket

Laurie Ann

Rejste med familie
Synes ikke om: Overnatningsstedets tilstand og faciliteter
The property is beautiful and the grounds are very well maintained, most of the staff were pleasant and cheerful but some were never smiling and sometimes rude. The food in the buffet was plentiful but any hot food was not hot or even warm unless it was cooked right in front of you like pasta’s or egg omelette’s. The Bahia Grand Punta Cana buffet had a terrible sewer like smell, they should do something about that as it is nasty. This resort needs updating. The little flies that bite are awful and for someone like myself that has allergies to these bites, it was not a pleasant experience. I understand that this is a problem in most of your resorts because of the climate, but it would be nice if people were informed before they come because then we could be prepared better! The beach was amazing and we got lots of swimming time in the beautiful ocean and so much wonderful sunshine :-). We spent from the 29th of February to March 15th 2024. Over all the vacation was good, my suggestion to other people going to the D/R. Do your research before booking a resort. Thank you
Overnattede 14 nætter i marts 2024

8/10 Udmærket

Houssam, Abu Dhabi

Synes godt om: Rengøring
Overnattede 7 nætter i marts 2024
Svar fra Guest Relations Department den 15. maj 2024
Dear Guest,Thank you very much for your rating, we look forward to welcoming you to our beautiful hotel.Best regards,

8/10 Udmærket

Marlie

Rejste med partner
Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
The resort was overall a good resort. Check-in was a little annoying - we were told room would be ready at 3 and didn't get in until around 5. We were also here during peak spring break so I am sure they were busy. I gave the facilities a 3/5 because our shower head was broken. I will say you get what you pay for and I was certainly tired of eating the buffet food lol. However, we went to the Nikkei restaurant and it was really good I recommend trying. The view was worth it though and overall a good stay for an affordable price.
Overnattede 5 nætter i marts 2024

8/10 Udmærket

Yaroslav

Overnattede 6 nætter i marts 2024
Svar fra Guest Relations Department den 14. maj 2024
Dear Guest,Thank you very much for your time and ratingBest regards,