2 udendørs pools, parasoller, liggestole
Tjek tilgængelighed

Anmeldelser af Sheraton Buganvilias Resort & Convention Center

4.5 out of 5
Sheraton Buganvilias Resort & Convention Center
Blvd. Francisco Medina Ascencio No. 999, Zona Hotelera Las Glorias C.P., Puerto Vallarta

Anmeldelser

8,2

Alletiders

Bedømmelse på 10 − Fremragende. 470 af i alt 1003 anmeldelser" "
Bedømmelse på 8 − Udmærket. 287 af i alt 1003 anmeldelser" "
Bedømmelse på 6 − Okay. 120 af i alt 1003 anmeldelser" "
Bedømmelse på 4 − Dårligt. 67 af i alt 1003 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 59 af i alt 1003 anmeldelser" "

9,0/10

Rengøring

8,6/10

Service og personale

8,4/10

Faciliteter

8,6/10

Overnatningsstedets tilstand og faciliteter

8,6/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Carlos

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Frequent Guest become familiar to staff and after awhile from multiple visits, staff seem like family and have treated us as such. Great smiles and service.
Overnattede 9 nætter i maj 2024

10/10 Fremragende

Ross

Rejste med partner
Great room, pools are nice, lots of food options, very close to town
Overnattede 7 nætter i maj 2024
Svar fra Dear Ross den 13. maj 2024
Dear Ross,Thank you for your feedback. We really apreciate it. Come back soon.Regards,

10/10 Fremragende

Miracle

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Friendly and very courteous staff from front desk to dining. Will for sure come back again .
Overnattede 4 nætter i maj 2024
Svar fra Miracle den 13. maj 2024
Dear Miracle,e would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience. Best regards,

10/10 Fremragende

Forrest

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Amazing stay here, one of the best all inclusive options out there. We will definitely be returning. Amazing staff and dining.
Overnattede 4 nætter i maj 2024
Svar fra Forrest den 13. maj 2024
Dear Forrest,Your evaluation of our Resort is of utmost importance to us. Thank you for the time you took to do so; you help us improve our service as creators of experiences. We hope you come back soon. Best regards.

8/10 Udmærket

Vianey

Synes godt om: Rengøring, service og personale
Overnattede 3 nætter i april 2024
Svar fra Vianey den 9. maj 2024
Dear Vianey,Thank you very much for taking the time to leave your kind words and comments after your recent stay with us at Sheraton Buganvilia. Regards

10/10 Fremragende

Ed

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We really enjoyed the club lounge with the daily breakfast and evening happy hour.
Overnattede 3 nætter i april 2024
Svar fra Ed den 4. maj 2024
Dear Ed,Thank you for sharing with us your memorable expeience. Please, come back in a near future to provide you with the best service you deserve in your home Sheraton Buganvilias. Best regards.

8/10 Udmærket

Jamie

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Property is well maintained. Pools are nice. The only thing I was disappointed in was the buffet. I didn’t care for the selection for lunch and dinner. Maybe I expected to have more Mexican food selection.
Overnattede 9 nætter i april 2024
Svar fra Jamie den 2. maj 2024
Dear Jamie,Thank you for sharing with us your feedback, your comments are very valuable to us in order to improve in those areas of opportunity. We look forward to having you back with us. Best regards.

2/10 Forfærdeligt

Carlos Eduardo Ruiz

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Overnattede 3 nætter i april 2024
Svar fra Carlos den 2. maj 2024
Hola Carlos,Parece haber habido una serie de deficiencias encontradas que son muy atípicas y no reflejan la experiencia de nuestra marca; Si esta estancia se ha visto afectada por circunstancias irregulares, sólo podemos renovar nuestras disculpas y asegurar que hemos entretanto informado al equipo en gran medida de sus comentarios.Saludos cordiales.

10/10 Fremragende

Lindsey

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Perfect location to walk everywhere we wanted to go. Beautiful pool.
Overnattede 4 nætter i april 2024
Svar fra Lindsey den 2. maj 2024
Dear Lindsey,Thank you for your feedback. We really apreciate it. Come back soon. Regards

10/10 Fremragende

JAVIER

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I enjoyed the property very much. Staff was super kind and polite. Food was average and drinks where superb. Overall great stay
Overnattede 4 nætter i april 2024
Svar fra Javier den 2. maj 2024
Dear Javier,Thank you for your comment, this helps our team to improve day by day. We hope to have you back with us to make your experience the best. Best regards.

10/10 Fremragende

Craig

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i april 2024
Svar fra Craig den 2. maj 2024
Dear Craig,Thank you for your comment, this helps our team to improve day by day. We hope to have you back with us to make your experience the best. Best regards.

8/10 Udmærket

John Bernard

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 14 nætter i april 2024
Svar fra John den 2. maj 2024
Dear John,Thank you for your comments, we will work on those aspects to improve, we hope to have you back in the near future. Best regards.

10/10 Fremragende

Justin

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 8 nætter i april 2024
Svar fra Justin den 22. apr. 2024
Dear Justin,Thank you for your feedback. We really apreciate it. Come back soon.Regards,

10/10 Fremragende

Sarahi

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I love everything about this place, all the staff were super nice and kind. Antonio the bartender was so kind and easy going.
Overnattede 3 nætter i april 2024
Svar fra Sarahi den 25. apr. 2024
Dear Sarahi,We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience. Best regards,

10/10 Fremragende

Lourdes

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice, clean resort and friendly people.
Overnattede 2 nætter i april 2024
Svar fra Lourdes den 22. apr. 2024
Dear Lourdes,Thank you for your feedback. We really apreciate it. Come back soon.Regards,

10/10 Fremragende

Martin

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff was amazing !!! The whole Property in general!! Wait staff at the lobby bar Absolutely amazing!!!
Overnattede 5 nætter i april 2024
Svar fra Martin den 22. apr. 2024
Dear Martin,Thank you for your feedback. We really apreciate it. Come back soon. Regards,

6/10 Okay

Gina

Overnattede 7 nætter i april 2024
Svar fra Gina den 22. apr. 2024
Dear Gina,Thank you for your comments, we will work on those aspects to improve, we hope to have you back in the near future. Best regards.

8/10 Udmærket

Nicole

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I have stayed here all 12 times I've been to P.V. Never had any issues during our stays. This time however when we checked in, the man who checked us in tried telling me i owed more money $800 US and needed my credit card. First time this has ever happened. Did not like this at all!! He wouldnt leave me alone until i gave my credit card!
Overnattede 10 nætter i april 2024
Svar fra Nicole den 22. apr. 2024
Dear Nicole,We are very sorry for the situation you had at our Resort. Thank you for sharing your comments in order to follow up on the problems you had during your stay. We hope you will give us another opportunity to provide you with the best service you deserve. Best regards.

10/10 Fremragende

Diana Ruth

Rejste med partner
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This resort was a total surprise to me. The location was perfect, just a short 20min walk or (60$ peso taxi) to the Malecon. The pools are wonderful. The resort is super clean. Food has so much flavour and lots of variety. Now for the best part, the staff. They are all so amazing. Every single person we walked past or spoke to were so pleasant. Whether you were in the elevator or just wandering the grounds, every single person greeted you. I am trying to learn Spanish and was encouraged by everyone I practiced with (everyone lol). We went to La Villita restaurant (buffet) was the place we went to most as the food choices as well as the flavour was so delish! Everyone is so friendly but we want to mention 3 in particular. Oliveria, Ringo and Pamela. (Thank you so much for all the Spanish lessons, as well as the laughs!) The Mexican people are for sure the nicest we have met as well, their sense of humour is the best! Please, please ensure you account for tipping when travelling, the staff work their behinds off to ensure your vacation is unforgettable. Sara and her family that are just outside the grounds on the beach are so wonderful as well. I purchased a blanket and Sara braided my hair twice. She is so lovely, and is a new friend that I will definitely keep in touch with! The resort was great, but the staff made it unforgettable! Didn’t care for the beach, I know that is just the way it is. But that was the only negative. Would go back for sure!
Overnattede 9 nætter i marts 2024
Svar fra Diana den 22. apr. 2024
Dear Diana,We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience. Best regards,

10/10 Fremragende

Loutsian

Overnattede 8 nætter i april 2024
Svar fra Loutsian den 9. maj 2024
Dear Loutsian,Thank you for your feedback. We really apreciate it. Come back soon. Regards,

10/10 Fremragende

Diane L

Rejste med partner
Synes godt om: Faciliteter
We had a very short stay because my companion got sick and we had to leave early. I enjoyed the pool but wish it had stairs or a ladder in a few places. We have stayed here 3 times, but I am 82 now and not as limber as I use to be. The staff was very nice. I especially liked the service and friendliness of Lilliana who waited around the pool. She is a very nice asset
Overnattede 7 nætter i april 2024
Svar fra Diane den 22. apr. 2024
Dear Diane,We really apreciate the time you take to give us your feedback about your experience. Thanks to trust in Sheraton Buganvilias. Come back soon in order to make the experience better than the first time. Best regards.

6/10 Okay

Michael

Rejste med partner
Synes ikke om: Service og personale, faciliteter
We have been here twice. First time 5 years ago was phenomenal. This trip (April 2024) left a little to be desired. The restaurants were inconvenient and closed. We had to do the only NICE restaurant they had twice due to others being closed or not being able to do a reservation forst thing in the morning. But no restaurant was ever even near capacity. The staff was stand offish unless you were Mexican and yes before you ask, we tip very well for everything. We know management changed but i have to say, not for the better. We won't be going back to this Sheraton. I suggest you greatly look and compare before you choose Sheraton Buganvilias.
Overnattede 6 nætter i april 2024
Svar fra Michael den 22. apr. 2024
Dear Michael,Overall, we take such comments very seriously and you can be assured that the necessary re-training measures are being instituted to prevent recurrences in the future. With this said, we look forward to have the opportunity of hosting you back on a renewed opportunity to redeem your confidence our resort and service. Best Regards,

10/10 Fremragende

Kristina MARIE

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Such a beautiful hotel lots of amenities and the buffet is good too. It’s more in a quiet section but close enough to walk to all the shops and restaurants.
Overnattede 4 nætter i april 2024
Svar fra Kristina den 22. apr. 2024
Dear Kristina,Thank you for your comment, this helps our team to improve day by day. We hope to have you back with us to make your experience the best. Best regards.

8/10 Udmærket

Margarito

Overnattede 2 nætter i april 2024
Svar fra Margarito den 9. maj 2024
Dear Margarito,Thank you very much for taking the time to leave your kind words and comments after your recent stay with us at Sheraton Buganvilia. Regards,

8/10 Udmærket

Homer

Rejste med familie
Synes godt om: Rengøring, service og personale
Close to downtown. Room view was not great. I asked for a garden view. The view was trees and vacant space
Overnattede 4 nætter i april 2024
Svar fra Homer den 22. apr. 2024
Dear Homer,Thank you for taking the time to let us know the evaluation of your experience, with this you help us to improve every day. We hope to have you back very soon. Best regards.

2/10 Forfærdeligt

Carlos Uriel

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Overnattede 3 nætter i april 2024
Svar fra Carlos den 22. apr. 2024
Estimado Carlos,Reciba nuestras disculpas por no cumplir con sus expectativas durante su estancia, nos gustaría tener mas detalles de su experiencia para poder trabajar en nuestras areas de oportunidad.Saludos,

10/10 Fremragende

Judith

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Quedamos muy contentos con esta elección, excelente hotel 😃
Overnattede 4 nætter i april 2024
Svar fra Judith, den 12. apr. 2024
Hola Judith,Muchas gracias por elegir la hospitalidad Sheraton Buganvilias y por tomarse el tiempo para escribir un comentario sobre su reciente experiencia. Saludos

8/10 Udmærket

Miguel, Zapopan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
El hotel no tiene playa, pero si cuenta con buenas albercas y cocina. Excelente para relajarse unos dias y llevar a los niños a nadar. El personal super atento y amable.
Overnattede 4 nætter i marts 2024
Svar fra Miguel den 10. apr. 2024
Hola Miguel,Gracias por tus comentarios, trabajaremos en aquellos aspectos a mejorar, esperamos tenerte de vuelta en un futuro cercano. Saludos.

10/10 Fremragende

Peter Van

Rejste med familie, Rejste i en gruppe
Staff and Facilities excellent. Only drawback was rocky beach hard to swim in ocean
Overnattede 7 nætter i april 2024
Svar fra Peter den 10. apr. 2024
Dear Peter,Thank you for your feedback; we will work on improving those aspects. We hope to have you back in the near future. Regards.

6/10 Okay

Raul

Synes godt om: Service og personale
Overnattede 4 nætter i april 2024
Svar fra Raul den 10. apr. 2024
Dear Raul,Thank you for your feedback; we will work on improving those aspects. We hope to have you back in the near future. Regards.

10/10 Fremragende

LUIS GERARDO

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Excelente atención y servicio.
Overnattede 3 nætter i april 2024
Svar fra Luis den 10. apr. 2024
Hola Luis,Gracias por tu comentario, esto ayuda a que nuestro equipo mejore día a día. Esperamos tenerte de vuelta con nosotros para hacer de tu experiencia la mejor. Saludos.

10/10 Fremragende

Armando Jr

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very happy and beautiful resort! Would come back real soon !!
Overnattede 1 nat i april 2024
Svar fra Armando den 10. apr. 2024
Dear Armando,Thank you very much for choosing Sheraton Buganvilias hospitality and for taking the time to write a comment about your recent experience.Regards,

10/10 Fremragende

Shauna Lea

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff were great, they worked hard at maintaining the cleanliness as it was busy with Easter break. The food was very good at the al a carts. Access to 2 good sized pools both with pool bars. Down side is the gravel and shells on the beach make it tough to walk the beach. All in all very relaxing and enjoyable holiday.
Overnattede 8 nætter i marts 2024
Svar fra Shauna den 10. apr. 2024
Shauna,Thank you very much for choosing Sheraton Buganvilias hospitality and for taking the time to write a comment about your recent experience. Regards,

8/10 Udmærket

Iaroslava

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 6 nætter i april 2024
Svar fra Laroslava den 10. apr. 2024
Dear Iaroslava ,We appreciate your comment, we apologize for the inconvenience you had with his reservation, we will work on those aspects to improve, we hope to have you back in the near future. Greetings.

10/10 Fremragende

Juan Carlos

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The room with balcony was unique and excellent with ocean and pool view.
Overnattede 3 nætter i april 2024
Svar fra Juan den 10. apr. 2024
Dear Juan,We are pleased to know that your stay with us was excellent; thank you for giving us your time in this evaluation. We hope you come back soon to make your experience something memorable. Regards.

10/10 Fremragende

Stephen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i april 2024
Svar fra Stephen den 10. apr. 2024
Dear Stephen,Thank you very much for choosing Sheraton Buganvilias hospitality and for taking the time to write a comment about your recent experience.Regards,

10/10 Fremragende

Quintin

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff and facilities are excellent. The only issue we had was the trip to the airport from the hotel. We were stuffed into two small cabs with an electric wheelchair.
Overnattede 7 nætter i marts 2024
Svar fra Quintin den 10. apr. 2024
Dear Quintin,We are pleased to hear that your stay with us was excellent; thank you for taking the time to provide this evaluation. We hope you return soon to make your experience memorable. Regards

8/10 Udmærket

Steven

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything is great at the hotel. Staff is very nice and the food is very good for a buffet. Only one issue was the spa we paid good money for a massage and it just felt like they wanted to push you through as fast as they could. No organization and it did not last the full 80 minutes that we paid for. I guess the time includes walking to the massage area? Other then the spa it is great place and we will definitely be back.
Overnattede 4 nætter i april 2024
Svar fra Steven den 10. apr. 2024
Dear Steven,Thank you for sharing your feedback with us. Your comments are very valuable to us in order to improve in areas of opportunity. We hope to have you with us again soon. Regards.

10/10 Fremragende

Enrique

Overnattede 3 nætter i april 2024
Svar fra Enrique den 25. apr. 2024
Hola Enrique,Gracias por tu comentario, esto ayuda a que nuestro equipo mejore día a día. Esperamos tenerte de vuelta con nosotros para hacer de tu experiencia la mejor. Saludos.

8/10 Udmærket

Sheila

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
This was my third time staying at the Sheraton. I love the proximity to the malecon, it’s a quick 15 minute walk. Rooms are clean, but nothing special. The food is pretty good for an all inclusive. We definitely noticed the food was the best during the busy weekend when there were the most guests. One thing that was disappointing this trip is the staff weren’t as friendly as previous visits - specifically by the pool. If you don’t present a big tip right off the bat, they’ll walk past you all day and ignore you. I understand the tipping culture here, and I do tip with each meal service and when being served by the pool. I prefer to tip after being served a couple of drinks, and we noticed if you don’t tip immediately then they won’t acknowledge you again. That part was unfortunate and shouldn’t be that way.
Overnattede 7 nætter i marts 2024
Svar fra Sheila den 4. apr. 2024
Dear Sheila,Thank you very much for taking the time to write and share your recent experience at Sheraton Buganvilias. Please accept our apologies for not meeting your expectations. We have taken note of the areas of opportunity kindly mentioned in your overview. Please rest assured that we will take appropriate measures to prevent reoccurrences like this in the future, as the mentioned areas are under close review with the Department Heads. We truly hope that you can give us the opportunity to welcome you back in the future so that we can offer you the truly remarkable experience you deserve. Regards.

10/10 Fremragende

Danielle, Victoria Bc V9c 4e8

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Really beautiful property! And the deluxe oceanfront rooms are breathtaking and really great food . We did have a problem booking through Expedia so a bit of a hiccup at the beginning when we checked in. I booked 5 people all inclusive. But when we checked in m daughter under 12 we had to pay when we got there ? A bit of a hidden mystery …. But overall a great time !!!
Overnattede 8 nætter i marts 2024
Svar fra Danielle den 4. apr. 2024
Dear Danielle,We appreciate the time you took to give us your comments according to your experience in our Resort, thanks to them you help us to improve our services and work on those that were not to your liking. We hope that in the near future you will give us the opportunity to further improve your stay with us. Best regards.

10/10 Fremragende

Maria

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Me encantó el servicio del personal, siempre amables y atentos, los restaurantes con platillos diversos y muy sabrosos, la habitación muy limpia. Lo recomiendo ampliamente.
Overnattede 3 nætter i marts 2024
Svar fra Maria den 4. apr. 2024
Estimada Maria,Nos es grato saber que tu estancia con nosotros fue de lo mejor; gracias por regalarnos tu tiempo en esta evaluación. Esperamos que regreses pronto para hacer de tu experiencia algo memorable. Saludos.

8/10 Udmærket

Jennifer

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Beautiful property close to everything
Overnattede 5 nætter i marts 2024
Svar fra Jennifer den 4. apr. 2024
Dear Jennifer,Thank you for your feedback. We really apreciate it. Come back soon.Regards,

10/10 Fremragende

Lorena

Synes godt om: Rengøring
Overnattede 2 nætter i marts 2024
Svar fra Lorena den 4. apr. 2024
Estimada Lorena,Gracias por tu comentario, esto ayuda a que nuestro equipo mejore día a día. Esperamos tenerte de vuelta con nosotros para hacer de tu experiencia la mejor. Saludos.

10/10 Fremragende

manfred dietmar

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The music in the lobby bar at night was way too LOUD!!!!!!! We feel the music should be at a level where you can carry on a conversation. We have already booked for November and will be bringing our family. Looking forward to coming back.
Overnattede 14 nætter i marts 2024
Svar fra Manfred den 4. apr. 2024
Dear Manfred,Thank you for sharing with us your feedback, your comments are very valuable to us in order to improve in those areas of opportunity. We look forward to having you back with us. Best regards.

10/10 Fremragende

Isabela

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent service, helpful and friendly staff. By non smoking they mean NON SMOKING! You can’t smoke even if you are on the hotel parking.
Overnattede 4 nætter i marts 2024
Svar fra Isabela den 4. apr. 2024
Dear Isabela,Thank you for your feedback. We really apreciate it. Come back soon.Reagrds,

10/10 Fremragende

Rafael

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Muy comodo
Overnattede 3 nætter i marts 2024
Svar fra Rafeal den 4. apr. 2024
Estimado Rafael,Gracias por tu comentario, esto ayuda a que nuestro equipo mejore día a día. Esperamos tenerte de vuelta con nosotros para hacer de tu experiencia la mejor. Saludos.

2/10 Forfærdeligt

Susan

Rejste med familie
Synes godt om: Rengøring
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
The resort needs major updates. The room fridge was broken.. the safety lock on the door did not work and $450 were taken from my wallet in my closet from my purse. Not a safe resort. Was very disappointed.
Overnattede 3 nætter i marts 2024
Svar fra Susan den 4. apr. 2024
Dear Susan,Please accept our apologies for not meeting your expectations. We have taken note of the areas of opportunity kindly mentioned in your overview. Please rest assured that we will take appropriate measures to prevent reoccurrences like this in the future, as the mentioned areas are under close review with the Department Heads.Regards,

8/10 Udmærket

Isaac

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Loved the pool and pool activities and the spa was very relaxing
Overnattede 7 nætter i marts 2024
Svar fra Isaac den 4. apr. 2024
Dear Issc,Thank you for your feedback; it helps our team improve day by day. We look forward to having you back with us to make your experience the best. Regards.

4/10 Dårligt

Vanessa

Rejste med partner
Mala
Overnattede 3 nætter i marts 2024
Svar fra Vanessa den 4. apr. 2024
Estimada Vanessa,Gracias por tus comentarios, trabajaremos en aquellos aspectos a mejorar, esperamos tenerte de vuelta en un futuro cercano. Saludos.