Hoteller nær Puerto Morelos Adventure

"From the moment we booked to the time we checked out, the Mamma Loo staff was in constant communication with us. They let me know about prices outside the stay rates beforehand, they helped me arrange a welcome bouquet for my girlfriend, arranged for us to have a grill dinner and took breakfast all the way to our kuchil ( that’s how you say space/home in mayan). Bathroom was clean, dinning area was tidy and the room was nice and comfortable. My girlfriend loved this, she said “ we should do this...

"Kun en halv times kørsel fra lufthavn, så for os belejligt at komme til sent om aftenen og at tage fra igen tidligt om morgenen, Vi var her i november måned og der var ikke andre end os. Det ligger smukt i skoven og er nok hyggeligt i højsæson når der er vand i poolen og området er mere klart til at modtage gæster. Vi brugte dog kun stedet til en enkelt overnatning hver vej, så det betød ikke noget for os. Der var en jordslået lugt i vores værelse, men ellers var det fint og stort med et stort...

"Wonderful hospitality and surroundings. This is an eco friendly resort where you get the opportunity to be in the nature with the comfort of a hotel "

"We stayed here with two families with 4 kids under 10 for two nights.They had so much for them to do. A pool, bounce houses, a trampoline, electric cars, a campfire, and they even got to play with the resident bunny, ducks, and chickens. The staff was also extremely kind and helpful making the kids food to order throughout the day and always finding things to entertain them. We didn't have our own car, but they happily drove us to local cenotes and even helped pick up a friend who needed a ride...

"The road to the resort was not paved at all (dirt road with tons of potholes, an SUV or bigger vehicle is a must), it was remote, no cell reception (download an offline map), surrounded by jungle. We had fun driving through. The property was nice, peaceful and surrounded by nature. There is no cell reception but there is a wifi. The room that we stayed in was the comfort room. It was clean and comfortable. There was a musty smell at first but we aired the room out and it was fine after. I...

"I got drugged and robbed at the beach bar. Then while I was unconscious they got police to detain me"

"Very nice room and environment. The beds were very hard, but we loved everything else about the room. Breakfast was good and we could order it in advance so they could prepare it and we didnt have to wait. Very good service overall!"

"The staff were amazing super friendly. Probably needed more food options but everything was great"

"Our stay at SOTA was nothing short of amazing. The drive to the retreat was not too out of reach, and made sense, as we were in the jungle of Puerto Morelos. We arrived a little later than expected, but greeted upon arrival at the gate by the staff. We were helped with our luggage to our stay, and we were stunned at every step! In our unit, there were fresh fruits waiting for us on the table. Our room was surrounded by glass looking out into the jungle, and every room had access to opening...

"Todo muy bien . Instalaciones ,limpieza atención, me súper encantó pasear a la orilla del mar ,mis niños felices en la piscina y yo relajado en las hamacas."

"clean room"

"It was an incredible experience. The staff were wonderful. The main pool was absolutely amazing! The only thing worth mentioning is that the average age of the guests seemed to be around 40–60. So if you’re looking for a party resort, this probably isn’t the place for you. Instead, it’s more calm and relaxing. That said, there are different shows and DJs every night, which helps keep guests of all ages entertained. The room service was amazing. They even came and cleaned the room twice a...

"Beautiful resort with amazing service and views!"

"We had a nice time, but we wish the sea weed problem was disclosed before we booked. The water is so discolored you cannot snorkel or see the sea life:("

"muy bien satisfechas por los meseros"

"Es excelente el hospedaje, el hotel es muy bonito"

"We had a wonderful short stay at the Belmond Maroma to celebrate our engagement. The staff and their service were top notch. In particular, Emanuel took great care of us. The spa was wonderful for both treatments and some time in the hot/cold plunges, steam and sauna. The restaurants were picturesque right on the beach - we particularly liked breakfast with the fresh juices of the day and daily changed pastries. The gym setup is excellent and the daily complimentary activities rounded out our...

"Staff unfriendly at check in. Most places were not open. All rooms were rented had issues, chili g smoke detectors, that took two days to fix, broken phone, toilet and shower. Room decor for birthdays were not done, mine said happy honeymoon and I came solo. Just overall very dissatisfied with this resort. They need customer service help."

"Great Hotel, one of my favorites! I’ll be back !"