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Anmeldelser af Mandarin Oriental, Prague

5 out of 5
Mandarin Oriental, Prague
Nebovidska 459/1, Prague

Anmeldelser

9,4

Enestående

Bedømmelse på 10 − Fremragende. 187 af i alt 244 anmeldelser" "
Bedømmelse på 8 − Udmærket. 39 af i alt 244 anmeldelser" "
Bedømmelse på 6 − Okay. 9 af i alt 244 anmeldelser" "
Bedømmelse på 4 − Dårligt. 5 af i alt 244 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 4 af i alt 244 anmeldelser" "

9,6/10

Rengøring

9,6/10

Service og personale

9,2/10

Faciliteter

9,4/10

Overnatningsstedets tilstand og faciliteter

9,0/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Linda

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i marts 2019
Svar fra Sjoerd Brouwer - Guest Relations Manager den 10. apr. 2019
Dear Linda, Thank you for having shared your experience at Mandarin Oriental, Prague. We are grateful for such an excellent rating. We hope to soon have the opportunity of welcoming you back. Again, thank you for your very good rating, this is a true reward for the whole team. Kind regards, Sjoerd Brouwer Guest Relations Manager

8/10 Udmærket

Mogens

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i marts 2019
Svar fra Sjoerd Brouwer - Guest Relations Manager den 15. mar. 2019
Dear Mogens, Thank you for having shared your experience at Mandarin Oriental, Prague. We are grateful for your rating. We hope to soon have the opportunity of welcoming you back. Again, thank you for your good rating, this is a true reward for the whole team. Kind regards, Sjoerd Brouwer Guest Relations Manager

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort

10/10 Fremragende

Mark

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff couldn't have been more solicitous and helpful. The building and the decor are elegant and are impeccably maintained. The neighborhood in Prague - a short walk from the Charles Bridge - is enchanting. My only disappointment is that I had to leave.
Overnattede 1 nat i maj 2024
Svar fra Eric Gervy - Hotel Manager den 3. maj 2024
Thank you for the wonderful review of our hotel ! We are delighted that you enjoyed your experience with us and hope to see you again (very !) soon.Warmest regards,

10/10 Fremragende

Patricia

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i februar 2024
Svar fra Eric Gervy - Hotel Manager den 23. mar. 2024
Thank you for the wonderful rating of our hotel ! We are delighted that you enjoyed your experience with us and hope to see you again very soon.Warmest regards,

4/10 Dårligt

Luis

Rejste med familie
I had many issues with all staff especially front desk. Our room was delayed after 4:30 ppm we got the room however it wasn't what i expected or paid for. They had to change our room and it took them more than two hours. They gave me a bottle of wine to compensate---didn't drink it! Left it there. The concierge couldn't print an email I needed. Overall, I overpaid for a bad experience-- I'm not a FAN at all.
Overnattede 3 nætter i marts 2024
Svar fra Eric Gervy - Hotel Manager den 19. mar. 2024
Dear Luis,Thank you for taking the time to share your feedback, which we read with attention and take very seriously.While I wish you had a better experience, it is feedback like this that we learn from and use to improve.We work hard to deliver an exceptional guest experience, and it's apparent in your case that we fell short of your expectations, for which we sincerely apologize. Please rest assured we will ensure this was an exceptional situation and that we will do our best for this to not happen again. We are sorry you didn’t like your original room however we are glad you were able to enjoy the complimentary upgrade to our Castle view room, which was ready for you in a few minutes, as soon as you came back to the hotel.I am comforted by the fact that Dmitri, our Assistant Front Office Manager along with other colleagues got to engage with you on several occasions though. I am sad I didn’t get to meet with you personally and I sincerely hope I would get that chance someday.As for the printing of your email, we apologize as there was a delay due to our concierge not receiving your email in an acceptable time, possibly due to security settings or other technical difficulties and despite using several addresses. However, I am glad that our Concierge Pavel was able to finally hand to you the requested document.We would love it if you would give us another chance to prove to you that the above issues were exceptional. Should you desire to talk to me directly or plan another visit to Prague, please don't hesitate to contact me and I will be delighted to assist you in any way possible. With my warmest regards,

10/10 Fremragende

Iana

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Just gorgeous, well appointed hotel!
Overnattede 3 nætter i februar 2024
Svar fra Eric Gervy - Hotel Manager den 6. mar. 2024
Thank you for the wonderful review of our hotel ! We are delighted that you enjoyed your experience with us and hope to see you again very soon.Warmest regards,

10/10 Fremragende

Jose, Miami

Rejste med familie, Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Great !!!
Overnattede 1 nat i februar 2024
Svar fra Eric Gervy - Hotel Manager den 6. mar. 2024
Thank you for the great review of our hotel ! We are delighted that you enjoyed your experience with us and hope to see you again very soon.Warmest regards,

4/10 Dårligt

sebastian

Synes godt om: Rengøring, service og personale, værelsets komfort
The worst Mandarin Oriental I have ever stayed!
By far the worst Mandarin Oriental I have ever stayed. It’s a 5 star hotel with no room service. At nights the receptionist is inside an office, no one to open the door at night and almost every day during the afternoon. The employees are ver kind, but the hotel and services in general are bad. The room are older than the pictures. For me is a premium Holiday Inn
Overnattede 3 nætter i januar 2024

10/10 Fremragende

GIUSEPPE, MEXICO

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
La atención de todo el staff es excelente!
Overnattede 3 nætter i december 2023
Svar fra Eric Gervy - Hotel Manager den 16. jan. 2024
Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta.Atentamente,

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great location, beautiful hotel, good team. Receptionist Bertha and concierge Pavel, are amezing!
Overnattede 3 nætter i november 2023
Svar fra Eric Gervy - Hotel Manager den 18. nov. 2023
Dear guest (Anonymous),Thank you for the wonderful review of our hotel and our teams ! We are delighted that you enjoyed your experience with us and hope to see you again very soon.Warmest regards,Eric GervyHotel Manager

2/10 Forfærdeligt

RENATA

Rejste med familie
Synes godt om: Rengøring, faciliteter
Synes ikke om: Service og personale
If you are coming to Prague to enjoy czech atmosfere, czech food, czech experience, this hotel is exactly the opposite. Almost no one in the hotel spoke czech language. No traditional czech cuisine.
Overnattede 1 nat i september 2023
Svar fra Eric Gervy - Hotel Manager den 18. nov. 2023
Dear RenataThank you for your feedback and comments. We have well noted your impression and you will be pleaseed to hear that we are currently working on a new local culinary concept for our restaurant, opening in a few months.Thank you again.Eric GervyHotel Manager - Mandarin Oriental

6/10 Okay

maurizio

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Una excelente ubicación, pero en conficiones muy lejos del nivel y estandares de Mandarin Oriental.
Overnattede 5 nætter i maj 2023

10/10 Fremragende

HAIM

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 5 nætter i marts 2023

10/10 Fremragende

Kamelia

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location, best staff and helpful. We definitely go back!
Overnattede 4 nætter i februar 2023

10/10 Fremragende

Douglas

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Loved the service. Everyone was so friendly
Overnattede 3 nætter i februar 2023

6/10 Okay

Maggie, new york

Rejste med familie
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
On the First night of our stay, there was not shampoo to body gel. All the bottles were empty. The second night, we found a big spider in our room. Does not worth to stay there, for the money they charge for 5 star hotel.

10/10 Fremragende

Alexandra

Overnattede 1 nat i november 2022

10/10 Fremragende

Amy

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
As with any Mandarin Oriental, it was lovely. The staff was amazing. Really expensive, but sometimes you get what you pay for. We wanted for nothing.

8/10 Udmærket

Desmond

Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i oktober 2022

2/10 Forfærdeligt

Shana

Rejste med familie
Synes godt om: Rengøring, service og personale
Overnattede 2 nætter i oktober 2022

8/10 Udmærket

steve

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The staff was extremely nice and friendly. The room was very clean and presented nicely. I was surprised at the poor restaurant/cafe at a hotel of this quality. It was a cafeteria next to the parking/taxi/unloading area. We only went there in the beginning when we did not know everything was. After that we did not go.
Overnattede 1 nat i juli 2022

10/10 Fremragende

Oliver

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Sehr nettes und zuvorkommendes Personal. Tolle Lage.
Overnattede 2 nætter i maj 2022

10/10 Fremragende

Agostino, Francenigo di Gaiarine

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Stanza da letto e bagno molto ampi, amenities essenziali e non solo, molta cura alle necessità e richieste. Letto king size, naturalmente con un unico materasso.
Overnattede 1 nat i februar 2022

10/10 Fremragende

Alessandra

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i december 2021

10/10 Fremragende

Benjamin

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
It was really nice
Overnattede 3 nætter i januar 2022

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i december 2021

10/10 Fremragende

virginie

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i november 2021

10/10 Fremragende

Chad

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Exceptional Service
Exceptional service in a great location. Slightly dated room with awkward shower / tub combo.
Overnattede 4 nætter i november 2021

10/10 Fremragende

wesley

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great location with superb service.
Excellent welcome. Great service at front desk. Very informative and nothing was too much trouble.
Overnattede 2 nætter i november 2021

10/10 Fremragende

Regina

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
#1 hotel in Prague
Loved every minute of my stay. Received a warm greeting by the doorman and all other staff afterwards. While waiting for my room, it was pleasant to unwind in the bar with local wine. The suite was very clean and fully stocked with beverages, both hot and cold options. Bedding was clean, soft and had a firm mattress that was very comfortable. If you have the opportunity to utilize their spa services, I highly recommend. It is the perfect antidote to stressful travel. Courteous staff, soothing environment followed encompassed with great amenities to put one at ease. The location of the hotel is also a huge bonus. So close to everything you would want to see while visiting Prague. And yet you don't hear or feel like you are in the center during your stay. I will be staying here again in the future.
Overnattede 1 nat i november 2021

10/10 Fremragende

jihoon

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
진짜좋아요^^
너무좋았어요~~스텝분들 엄청친절합니다~~ 또가고싶어요~
Overnattede 2 nætter i november 2021

8/10 Udmærket

Greta

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i november 2021

6/10 Okay

Verificeret rejsende

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
It was ok. But that’s it
Overnattede 2 nætter i november 2021

10/10 Fremragende

Diane

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Gorgeous hotel! The rooms are spacious and totally quiet. Great location for walking all over Prague. Restaurant and bar are very nice. Morning breakfast is fabulous. The staff are wonderful!!
Overnattede 6 nætter i august 2021

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i august 2020

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale
Overnattede 4 nætter i august 2020

8/10 Udmærket

Sandra

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Ruhig und zentral
Guter Grundpreis für die se Kategorie, Extras sind aber sehr teuer und entsprechen nicht dem lokalen Preisgefüge.
Overnattede 2 nætter i februar 2020

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Incrivel
Overnattede 4 nætter i februar 2020

10/10 Fremragende

Jk, Manchester

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Outstanding service and placating Disappointed in restaurant choices only one restaurant with a very limited menu. For the highest end hotel also requires a pool/spa facility
Overnattede 3 nætter i februar 2020

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale
Overnattede 3 nætter i februar 2020
Svar fra Pavlína Kristufová Marketing and Communications den 25. feb. 2020
Dear Guest, we really appreciate you taking the time to share your experience with your recent stay at Mandarin Oriental, Prague. Thank you for your amazing rating and we are already looking forward to welcoming you back soon! With my kindest regards, Pavlína Kristufová Marketing and Communications

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i februar 2020
Svar fra Pavlína Kristufová den 19. feb. 2020
Dear Guest, thank you for choosing our hotel for your stay and amazing rating. Pavlína Kristufová, Marketing and Communications

10/10 Fremragende

Lissa

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i februar 2020
Svar fra Pavlína Kristufová den 19. feb. 2020
Dear Lissa, thank you for choosing our hotel and for this wonderful rating! We are looking forward to welcoming you back! Dear Guest, thank you for choosing our hotel for your stay and amazing rating. Pavlína Kristufová, Marketing and Communications

10/10 Fremragende

Alejandro

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i februar 2020
Svar fra Pavlína Kristufová den 19. feb. 2020
Dear Alejandro, thank you for your stay with us and amazing rating! We will be delighted to welcome you back! With kindest regards, Dear Guest, thank you for choosing our hotel for your stay and amazing rating. Pavlína Kristufová, Marketing and Communications

10/10 Fremragende

ian

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2020
Svar fra Pavlína Kristufová, Marketing and Communications den 30. jan. 2020
Dear Guest, thank you for your wonderful rating! We are looking forward to welcoming you back! Mandarin Oriental, Prague

10/10 Fremragende

Samantha

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
A respite from the tourist crowds
We arrived early and the staff went out of their way to find a room that was ready for us immediately. The property is gorgeous and the environment so peaceful. Would definitely stay here again!
Overnattede 1 nat i december 2019
Svar fra Pavlína Kristufová, Marketing and Communications den 30. jan. 2020
Dear Samantha, thank you for your amazing rating and such a nice words about our staff and property. We are truly delighted that you enjoyed your stay and looking forward to welcome you back! With my kindest regards, Pavlína Kristufová Marketing and Communications

10/10 Fremragende

Stephen, Hong Kong

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Truly outstanding experience. Above and beyond service.
Overnattede 3 nætter i december 2019
Svar fra Pavlína Kristufová, Marketing and Communications den 30. jan. 2020
Dear Stephen, we are very pleased you enjoyed your recent stay and took the time to share such a great comment with the Expedia community. We are looking forward to welcome you back at Mandarin Oriental, Prague! With warm regards, Pavlína Kristufová, Marketing and Communications

10/10 Fremragende

Seansome

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great hotel, great location and a really great restaurant
Overnattede 3 nætter i december 2019
Svar fra Pavlína Kristufová, Marketing and Communications den 30. jan. 2020
Dear Seansome, we really appreciate you taking the time to share these nice words about your recent stay at our Prague property. We are delighted to read you enjoyed your stay with us, as well as the unique location in the heart of Little Quarter - few steps from famous Charles Bridge, Prague Castle and Petřín Hill! We are especially happy you did like our Spices restaurant. The restaurant and kitchen staff are doing their best to satisfy and delight our guests! We will be happy to welcome you here again soon! With kindest regards, Pavlína Kristufová, Marketing and Communications

6/10 Okay

Verificeret rejsende

Rejste med partner
Synes godt om: Rengøring, service og personale
Would not stay again purely as I expect more than just news channels to be available in the room.
Overnattede 3 nætter i december 2019
Svar fra Pavlína Kristufová, Marketing and Communications den 30. jan. 2020
Dear Guest, thank you for sharing your comment with Expedia.com community. We are really sorry the stay with us and especially the selection of the TV channels did not meet your expectations. We will definitely check what can be done for our guests to delight them and provide them with wider selection of TV channels and are sure, you will be happy with the selection during your next stay with us! Again, thank you for your feedback! With kindest regards, Pavlína Kristufová, Marketing and Communications

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i november 2019
Svar fra Pavlína Kristufová, Marketing and Communications den 30. jan. 2020
Dear Guest, thank you for this amazing rating! We will be delighted to welcome you back soon! With best regards, Pavlína Kristufová, Marketing and Communications