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Anmeldelser af Pestana Douro Riverside

5 out of 5
Pestana Douro Riverside
Avenida Escritor Costa Barreto 360, Gondomar, Porto

Anmeldelser

9,4

Enestående

Bedømmelse på 10 − Fremragende. 111 af i alt 137 anmeldelser" "
Bedømmelse på 8 − Udmærket. 16 af i alt 137 anmeldelser" "
Bedømmelse på 6 − Okay. 6 af i alt 137 anmeldelser" "
Bedømmelse på 4 − Dårligt. 2 af i alt 137 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 2 af i alt 137 anmeldelser" "

9,6/10

Rengøring

9,4/10

Service og personale

9,6/10

Faciliteter

9,6/10

Overnatningsstedets tilstand og faciliteter

9,4/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Annika

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Vi
Overnattede 14 nætter i juli 2022

8/10 Udmærket

stuart, Clarkesville

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful hotel with riverside view . Hotel is 1 hr walk from historic center . Staff in hotel restaurant were not friendly . I would recommend a hotel in historic area
Overnattede 2 nætter i maj 2024

6/10 Okay

Radhakrishna

Overall the experience is good, but no iron board and iron box in the room, sometimes the bathroom smelling bad .
Overnattede 4 nætter i maj 2024
Svar fra Inês Gomes, Guest Service Manager den 24. maj 2024
Dear Mrs. Radhakrishna,On behalf of our entire team at Pestana Douro Riverside, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continuously improve in anticipating our Guests' needs, preferences, and expectations.We were glad to hear that, overall, you enjoyed your stay at Pestana Douro Riverside. At the same time, we would like to apologize for not fully meeting your expectations in some instances. We are sorry for any inconvenience caused. We would like to inform that we have iron board at your disposal, upon request.We have shared your comments with our teams to ensure that improvements will be made.It was a real pleasure for us to have you as our Guest, and we hope you will give us another opportunity to welcoming you again at Pestana Douro Riverside and regain your trust during your next visit.Warm regards,The Team at Pestana Douro Riverside

10/10 Fremragende

Daniel

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
.
Overnattede 1 nat i maj 2024
Svar fra Inês Gomes, Guest Service Manager den 24. maj 2024
Caro Sr. Daniel, Em nome de toda a equipa do Pestana Douro Riverside, gostaríamos de agradecer-lhe pelo seu feedback positivo. A sua opinião é essencial para podermos continuar a melhorar o nosso serviço e antever as necessidades dos nossos Hóspedes.Folgamos em saber que correspondemos às suas expetativas. Foi um verdadeiro prazer tê-lo como Hóspede e esperamos voltar a recebê-lo em breve no Pestana Douro Riverside.Cordialmente, A Equipa do Pestana Douro Riverside

4/10 Dårligt

FERNANDO

Rejste med partner
Synes godt om: Service og personale
Is a 5 stars hotel to charge but is not complying with the standards of 5 stars hotel. Maybe a 3 stars in quality of the service. Place view is beautiful and rooms and comfortable. The people in general are great and helpful. The problem for me is lack of good management. Not the same as the other Pestana group hotels. Very disappointed of the hotel. Will never recommend and surprise to see a 4.7 rating in the reviews. Summary. Is a 3 stars hotel with prices of a 5 stars hotel
Overnattede 2 nætter i maj 2024
Svar fra Inês Gomes, Guest Service Manager den 15. maj 2024
Dear Mr. Fernando, Thank you for taking the time to provide us with your feedback on your experience at Pestana Douro Riverside. Your opinion is crucial for us to improve how we work.We would like to sincerely apologize for not fully meeting your expectations and for any inconvenience this may have caused.We have shared your comments with our teams to ensure that improvements will be made.We would like to thank you for staying at Pestana Douro Riverside. We hope this experience has not tarnished your impression of our hotel permanently. We would be delighted to change it during your next stay.Kind regards,Inês GomesGuest Service Manager

10/10 Fremragende

Julia

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Wow what a hotel outside the city stunning views of the river amazing pool and hotel employees all so helpful friendly couldn’t do enough. Went slightly out of season so not all facilities such as roof top bar available but didn’t soil the use of the hotel will definitely return and you can walk into Porto so good exercise cab only €8 away from the hustle and bustle of the city allowing you to chill out as well.
Overnattede 5 nætter i april 2024
Svar fra Inês Gomes, Guest Service Manager den 17. apr. 2024
Dear Mrs. Julia, On behalf of our entire team at Pestana Douro Riverside, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Douro Riverside.Best regards, The Team at Pestana Douro Riverside

10/10 Fremragende

Ian

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We loved the hotel and the staff were really friendly and helpful. We were upgraded to a room with a river view which was an unexpected treat. Food was good , particularly the breakfast. The only niggle was the distance from the city but we used Ubers which were fast and reliable.
Overnattede 4 nætter i marts 2024
Svar fra Inês Gomes, Guest Service Manager den 19. mar. 2024
Dear Mr. Ian, We were delighted to hear that your recent stay at Pestana Douro Riverside was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Douro Riverside for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, The Team at Pestana Douro Riverside

10/10 Fremragende

Didier

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Très bon accueil, hébergement plus qu’agréable et au calme. Dommage , une participation pour l’eau à chaque repas.
Overnattede 6 nætter i februar 2024
Svar fra Inês Gomes, Guest Service Manager den 4. mar. 2024
Cher Monsieur Didier, Au nom de toute l'équipe du Pestana Douro Riverside, nous vous remercions d'avoir pris le temps de nous faire part de vos commentaires. Votre opinion est cruciale pour nous permettre de nous améliorer continuellement en anticipant les besoins, les préférences et les attentes de nos clients. Nous tenons à nous excuser de ne pas avoir pleinement répondu à vos attentes dans certains cas. Nous sommes désolés pour les désagréments causés. Ce fut un réel plaisir pour nous de vous avoir comme invité, et nous espérons que vous nous donnerez une autre occasion de vous accueillir à nouveau au Pestana Douro Riverside et de regagner votre confiance lors de votre prochaine visite. Cordialment, Inês Gomes Guest Service Manager

10/10 Fremragende

Fabio Henrique

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Voltaria 1000 Vezes
Ótimo Hotel. Equipe muito competente e educados. Voltaria 1000 Vezes.
Overnattede 1 nat i februar 2024
Svar fra Inês Gomes, Guest Service Manager den 28. feb. 2024
Caro Senhor Fábio Henrique, Em nome de toda a equipa do Pestana Douro Riverside, gostaríamos de lhe agradecer pelo seu feedback. A sua opinião é essencial para podermos continuar a melhorar o nosso serviço e antever as necessidades e preferências dos nossos Hóspedes. Folgamos em saber que, no geral, o Pestana Douro Riverside lhe proporcionou uma estadia agradável. Foi um verdadeiro prazer tê-la como Hóspede. Esperamos que nos dê uma nova oportunidade para a receber no Pestana Douro Riverside e assim recuperar a sua confiança na próxima visita. Cordialmente, A equipa do Pestana Douro Riverside

10/10 Fremragende

NICHOLAS

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Perfect for biz trip
Great hotel. Really good service and amazing views
Overnattede 2 nætter i februar 2024
Svar fra Inês Gomes, Guest Service Manager den 28. feb. 2024
Dear Mr. Nicholas,On behalf of the entire team at Pestana Douro Riverside, we would like to thank you for your kind feedback. It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories. We look forward to hosting you again soon at our hotel! Warm regards, The Team at Pestana Douro Riverside

10/10 Fremragende

Hingryd

Overnattede 1 nat i februar 2024

10/10 Fremragende

Kimberly, Drexel Hill

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This is a lovely quiet little hotel on the River Douro. The rooms were comfortable and the hotel restaurant is incredible, both for the breakfast buffet and the dinner options. The rooms are not large, but the balconies open up the rooms quite a bit. The rates were excellent. My only real complaint is that it is not with walking distance of anything, and guests will need to use a taxi or car service to get into Porto proper.
Overnattede 2 nætter i januar 2024
Svar fra Inês Gomes, Guest Service Manager den 31. jan. 2024
Dear Mrs. Kimberly,On behalf of the entire team at Pestana Douro Riverside, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, The Team at Pestana Douro Riverside

10/10 Fremragende

Lidiane

Synes godt om: Rengøring, service og personale, værelsets komfort
Lindo hotel com vista do Douro
O hotel é novo e muito bonito. Era uma antiga fabrica de perfumes que foi transformada em hotel. Os vitrais e as vistas impressionam. O quarto que fiquei tinha um tamanho razoável e a cama era muito confortável. Mas o grande diferencial era a varanda com a vista panorâmica do rio Douro. Recomendo que peguem o quarto com vista. O bar tinha bons drinks e o café da manhã muito completo. Vi que tinha uma piscina linda, que deve ser muito boa de frequentar no verão. Fomos muito bem tratados pelos funcionários e ganhamos o estacionamento como cortesia. O hotel fica numa curta distância do centro. Achei a localização boa e longe do barulho. E para irmos ao centro pegamos carro de aplicativo e pagamos bem pouco. Eu definitivamente recomendo esse hotel e, se voltar ao Porto, certamente me hospedarei lá novamente.
Overnattede 3 nætter i januar 2024
Svar fra Inês Gomes, Guest Service Manager den 25. jan. 2024
Cara Sra Lidiane, Em nome de toda a equipa do Pestana Douro Riverside, gostaríamos de agradecer-lhe pelo seu feedback.Recebemos com enorme prazer a notícia de que passou uma estadia agradável connosco e que ajudámos a criar boas recordações.Esperamos voltar a acolhê-la em breve no nosso hotel!Atenciosamente, A Equipa do Pestana Douro Riverside

10/10 Fremragende

Sara

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Amazing hotel and view!
One of the best hotels I have stayed in! And breathtaking view!
Overnattede 1 nat i januar 2024
Svar fra Inês Gomes, Guest Service Manager den 25. jan. 2024
Dear Mrs. Sara, We were delighted to hear that your recent stay at Pestana Douro Riverside was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Douro Riverside for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, The Team at Pestana Douro Riverside

10/10 Fremragende

JULISSA, katy

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The hotel is impeccable. The staff and food are excellent! We have been traveling throughout Spain and Portugal for the past three weeks and this is the nicest hotel so far! Truly recommend it.
Overnattede 1 nat i januar 2024
Svar fra Inês Gomes, Guest Service Manager den 9. jan. 2024
Dear Mrs. JULISSA, On behalf of our entire team at Pestana Douro Riverside, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Douro Riverside.Best regards, The Team at Pestana Douro Riverside

6/10 Okay

Gisela Gabriel

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Service og personale
Overnattede 2 nætter i december 2023

10/10 Fremragende

David

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
And old converted perfume, candle and soap factory with totally unique front desk area featuring old products and things made to produce those, with great views of the river (and many rooms with those). Great price. Probably need a taxi etc to get to town

10/10 Fremragende

Victor

Overnattede 1 nat i december 2023

10/10 Fremragende

Alan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Christmas treat
A couple of days for Christmas and what a treat. Staff were amazing food was spectacular - great stay.
Overnattede 2 nætter i december 2023

10/10 Fremragende

Toby Alexander

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Service and Half board was amazing.
Overnattede 7 nætter i november 2023
Svar fra Inês Gomes, Guest Service Manager den 6. dec. 2023
Dear Mr. Toby Alexander,On behalf of the entire team at Pestana Douro Riverside, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, The Team at Pestana Douro Riverside

10/10 Fremragende

Nolton

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very very nice property - a short Uber from the Ribeira area, and totally walkable in 1/2 hour or so if you need to stretch your legs. Superb staff at reception, in the restaurant, and bellman. Very good value for money, especially in November.
Overnattede 1 nat i november 2023

10/10 Fremragende

iain

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great hotel & fantastic service. It’s a beautiful 45 min walk along the river or 5 min taxi ride (€7/8) from the city centre
Overnattede 2 nætter i november 2023
Svar fra Inês Gomes, Guest Service Manager den 21. nov. 2023
Dear Mr. Iain,On behalf of the entire team at Pestana Douro Riverside, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, The Team at Pestana Douro Riverside

10/10 Fremragende

SERGIO

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i oktober 2023

8/10 Udmærket

Andreia

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2023

10/10 Fremragende

Carla

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2023

10/10 Fremragende

MARCO

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
ESPETACULAR
Hotel incrível! Pela primeira vez usufrui plenamente de ser status GOLD, ganhei check in antecipado, ganhei vinho. O hotel tem um restaurante maravilhoso. Cafe da manhã super completo! Room service rapido e eficiente. A vista do quarto no setimo andar indescritível
Overnattede 2 nætter i november 2023

8/10 Udmærket

Kilian

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Liked pool, view and riverfront
Overnattede 2 nætter i juli 2023

10/10 Fremragende

Davoud

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice property a bit far from Porto but cam and tranquil .
Overnattede 2 nætter i oktober 2023
Svar fra Inês Gomes, Guest Service Manager den 11. nov. 2023
Dear Mr. Davoud,On behalf of the entire team at Pestana Douro Riverside, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, The Team at Pestana Douro Riverside

8/10 Udmærket

Ronald

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful view of the river, but no amenities nearby. Check in and front office staff less than desirable. Food service was good. Stunning bar to have an evening drink.
Overnattede 4 nætter i oktober 2023
Svar fra Inês Gomes, Guest Service Manager den 11. nov. 2023
Dear Mr. Ronald, On behalf of our entire team at Pestana Douro Riverside, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Douro Riverside.Best regards, The Team at Pestana Douro Riverside

10/10 Fremragende

Christopher

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful property
Overnattede 1 nat i oktober 2023
Svar fra A Equipa do Pestana Douro Riverside den 2. nov. 2023
Dear Mr. Christopher, We were delighted to hear that your recent stay at Pestana Douro Riverside was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Douro Riverside for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, The Team at Pestana Douro Riverside

10/10 Fremragende

ROBERT

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful hotel with excellent staff.
Overnattede 2 nætter i oktober 2023
Svar fra Inês Gomes, Guest Service Manager den 14. okt. 2023
Dear Mr. Robert, We were delighted to hear that your recent stay at Pestana Douro Riverside was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Douro Riverside for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, The Team at Pestana Douro Riverside

10/10 Fremragende

Bijay

Overnattede 2 nætter i oktober 2023

8/10 Udmærket

Cristiano

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Ótimo hotel! Porém achei a localizacao um pouco afastada de restaurantes. A piscina interna poderia ser mais quente.
Overnattede 2 nætter i oktober 2023

10/10 Fremragende

Liz

Overnattede 1 nat i oktober 2023

10/10 Fremragende

KRISTINA

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Wonderful, clean property just a few min drive from downtown Porto.
Overnattede 3 nætter i september 2023
Svar fra Inês Gomes, Guest Service Manager den 8. okt. 2023
Dear Mrs. Kristina, We were delighted to hear that your recent stay at Pestana Douro Riverside was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Douro Riverside for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, The Team at Pestana Douro Riverside

10/10 Fremragende

Graham

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Excellent hotel, position and facilities. Staff very friendly and helpful.
Overnattede 6 nætter i september 2023
Svar fra Inês Gomes, Guest Service Manager den 1. okt. 2023
Dear Mr. Graham, We were delighted to hear that your recent stay at Pestana Douro Riverside was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Douro Riverside for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, The Team at Pestana Douro Riverside

6/10 Okay

Edwin

Overnattede 4 nætter i september 2023

8/10 Udmærket

Mauricio

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Buen hotel con instalaciones modernas , excelente ubicación y buena vista al rio
Overnattede 3 nætter i september 2023

10/10 Fremragende

Caroline

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Amazing view and great bed
Very nice, clean hotel with amazing view of the river. Great beds and super interior design of the rooms. The breakfast was nice and varied and I really appreciated the complimentary class of Port wine the day of arrival. Thank you!
Overnattede 3 nætter i september 2023

8/10 Udmærket

Elizabeth

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
A Great Holiday!
We really enjoyed our holiday at the Douro Riverside. The view of river was amazing. Loved the infinity pool. Everything was perfect
Overnattede 3 nætter i september 2023

10/10 Fremragende

Ellen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Wonderful stay
- lovely hotel with a great history - buffet dinner was nice and with lots of variety. Laura who served us was fantastic and the most welcoming staff member - Nice pool bar and great to have snooker and table football - really lovely touch to send us a post card - comfortable bed and nice room - only issue is that the aircon was not great so the room felt very warm at time
Overnattede 2 nætter i august 2023

8/10 Udmærket

Sophie

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Rien à ajouter
Overnattede 3 nætter i august 2023
Svar fra Inês Gomes, Guest Service Manager den 7. sep. 2023
Chère Madame Sophie,De la part de toute l’équipe de Pestana Douro Riverside, nous souhaitons vous remercier de votre aimable retour d’expérience.Il nous est très agréable de savoir que votre séjour dans notre établissement a été plaisant et que nous avons pu participer à vous créer de beaux souvenirs.Nous sommes impatients de vous accueillir à nouveau dans notre hôtel !Bien cordialement, L’équipe de Pestana Douro Riverside

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i august 2023

2/10 Forfærdeligt

Mhd Darwish

Synes godt om: Faciliteter
Synes ikke om: Service og personale
Overnattede 1 nat i august 2023

10/10 Fremragende

Nicole

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Supertolles Hotel mit schönem Poolbereich ca 5-10 Minuten von Porto entfernt, was aber mit Uber und Taxi kein Problem ist.
Overnattede 4 nætter i august 2023
Svar fra Inês Gomes, Guest Service Manager den 26. aug. 2023
Dear Mrs. Nicole,On behalf of the entire team at Pestana Douro Riverside, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, The Team at Pestana Douro Riverside

10/10 Fremragende

Rosanna, Hallandale Beach

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Este es un buen ejemplo de un hotel con habitaciones sencillas, pero que los espacios que tiene lo elevan a un hotel 5 estrellas, las vistas son de un millón de $$ y el servicios es óptimo!! Excelente desayuno, con variedad de opciones incluyendo para los veganos como fue mi caso!! El cine en la noche con cotufa nos conquistó y mi hija feliz con sus cotufas!!! Excelente, altamente recomendado!
Overnattede 2 nætter i august 2023
Svar fra Inês Gomes, Guest Service Manager den 26. aug. 2023
Estimada Sra. Rosanna, Estamos encantados de saber que su reciente estancia en Pestana Douro Riverside ha sido de su agrado y que la ha disfrutado de principio a fin. Nuestro personal quiere agradecerle sus amables palabras.Muchísimas gracias por haber elegido Pestana Douro Riverside para pasar sus vacaciones. Estamos deseando volver a recibirlo muy pronto en nuestro hotel.Saludos cordiales, Pestana Douro Riverside

10/10 Fremragende

Sarah

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Had the most lovely time here. Hotel was excellent. Beautiful location away from the town but close enough to walk or get an Uber in. The hotel is gorgeous with a lovely view of the river. Absolutely would recommend you stay here
Overnattede 3 nætter i august 2023
Svar fra Inês Gomes, Guest Service Manager den 26. aug. 2023
Dear Mrs. Sarah,On behalf of the entire team at Pestana Douro Riverside, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, The Team at Pestana Douro Riverside

10/10 Fremragende

Jolanta

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i august 2023

8/10 Udmærket

selia

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Belle vue sur le fleuve
Un accueil à la réception déceptif pour une catégorie hôtel 5 étoiles avec trop peu d'informations sur le fonctionnement de l'hotel ou le petit déjeuner. Surtout que la veille nous avions eu la chance de faire un pestana pousada exceptionnel. Nous avons réservé une belle chambre nommée majestueuse avec vue sur le fleuve et situee au dernier etage de l'hôtel avec balcon et une jolie vue. Chambre bien équipée et confortable. Cet hôtel accepte les chiens sans supplément. Cependant l'accès est très restrictif et il n'est même pas possible de prendre une collation en terrasse exterieure accompagné de votre animal de compagnie. L'hôtel propose un accès à un parking privé couvert ou extérieur gratuit. Le petit déjeuner est de très bonne qualité et diversifié.
Overnattede 1 nat i august 2023
Svar fra Inês Gomes, Guest Service Manager den 17. aug. 2023
Chère Madame Selia, Au nom de toute notre équipe du Pestana Douro Riverside, nous souhaitons vous remercier d’avoir pris le temps de nous donner un avis positif. Votre retour est crucial pour nous permettre de continuer à améliorer notre service et à anticiper les besoins de nos hôtes.Chère Madame SeliaNous vous remercions pour votre commentaire, qui est très important pour nous afin d'améliorer notre service.Lors de l'enregistrement, notre équipe d'accueil vous remet un document avec tous les horaires de nos services. Si vous le pouvez, n'hésitez pas à nous faire part de vos suggestions pour améliorer cette procédure.Nous sommes heureux d’apprendre que nous avons répondu à vos attentes. Ce fut un réel plaisir pour nous de vous avoir comme hôte, et nous sommes impatients de vous accueillir à nouveau à Pestana Douro Riverside.Cordialement, L’équipe de Pestana Douro Riverside

10/10 Fremragende

Deborah

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent staff, stunning location by the Douro River. Lovely rooms with balcony and excellent breakfast and food.
Overnattede 4 nætter i august 2023
Svar fra Inês Gomes, Guest Service Manager den 17. aug. 2023
Dear Mrs. Deborah,On behalf of the entire team at Pestana Douro Riverside, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, The Team at Pestana Douro Riverside