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Anmeldelser af Hyatt House Philadelphia/King of Prussia

3.5 out of 5
Hyatt House Philadelphia/King of Prussia
240 Mall Blvd, King of Prussia, PA

Anmeldelser

9,0

Fantastisk

Bedømmelse på 10 − Fremragende. 671 af i alt 1003 anmeldelser" "
Bedømmelse på 8 − Udmærket. 194 af i alt 1003 anmeldelser" "
Bedømmelse på 6 − Okay. 78 af i alt 1003 anmeldelser" "
Bedømmelse på 4 − Dårligt. 30 af i alt 1003 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 30 af i alt 1003 anmeldelser" "

9,2/10

Rengøring

9,2/10

Service og personale

8,8/10

Faciliteter

9,2/10

Overnatningsstedets tilstand og faciliteter

9,0/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Channel

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great service and place
Overnattede 1 nat i maj 2024
Svar fra Devon - General Manager den 24. maj 2024
Thank you for choosing the Hyatt House King of Prussia! We hope to see you again soon!

8/10 Udmærket

Richard

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good hotel near Philadelphia and the Mall in King of Prussia. We stayed here on our East Coast Trip. Rental car is a must. Various restaurants and shopping possibilities nearby.
Overnattede 3 nætter i maj 2024
Svar fra Devon - General Manager den 24. maj 2024
Thank you for sharing your recent experience. We hope to be your hotel of choice when returning to the King of Prussia area!

10/10 Fremragende

Princess

Rejste med familie, Rejste med partner, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter
Room was spacious. Lots of parking, friendly staff. Nice breakfast buffet. Everything was great but the pool was very dirty and not well maintained.
Overnattede 1 nat i maj 2024
Svar fra Devon - General Manager den 15. maj 2024
Thank you for sharing your recent experience. We will share your feedback regarding the pool with our Chief Engineer to ensure maintenance and cleanliness of the pool is maintained at all times. Thank you for staying with us!

10/10 Fremragende

Felicia

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
For the price and location, this hotel was great. We loved that there was a kitchenette in the room. Beds were extremely comfortable and the room was clean. WiFi and chrome cast connection to the tv were a tad slow, but overall we had a great stay here!
Overnattede 1 nat i maj 2024
Svar fra Devon - General Manager den 13. maj 2024
Thank you for choosing the Hyatt House King of Prussia. We hope to be your hotel of choice when returning to the area!

10/10 Fremragende

Jenifer

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Property was nice
Overnattede 1 nat i maj 2024
Svar fra Devon - General Manager den 21. maj 2024
Thank you for staying with us. We hope you choose to stay with us again should your travels bring you back to the area!

8/10 Udmærket

Sharon, Downers Grove

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location, great staff, clean and modern.
Overnattede 1 nat i maj 2024
Svar fra Devon - General Manager den 13. maj 2024
Thank you for staying with us and sharing your experience. We hope to be of service to you again during your travels!

10/10 Fremragende

Jodi

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We really liked this hotel. It was very cute.
Overnattede 1 nat i januar 2024
Svar fra Devon - General Manager den 10. maj 2024
Thank you for choosing the Hyatt House King of Prussia. We hope to see you again during your travels!

8/10 Udmærket

Krystal

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
GREAT STAY, however I expected a more from the breakfast options
Overnattede 2 nætter i maj 2024
Svar fra Devon - General Manager den 10. maj 2024
Thank you for staying with us and taking the time to share your experience. Please know that your feedback will be shared with our Food & Beverage Manager to consider when making future changes to our breakfast selection.

8/10 Udmærket

LORI

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff is super nice and the rooms are spacious and clean.
Overnattede 2 nætter i marts 2024
Svar fra Devon - General Manager den 6. maj 2024
Thank you for choosing the Hyatt House King of Prussia! We hope we are your hotel of choice when returning to the area!

10/10 Fremragende

Faith

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff was very very polite and accommodating. I came for the Broad Street run and they allowed me late checkout because of the closed roads.
Overnattede 1 nat i maj 2024
Svar fra Devon - General Manager den 6. maj 2024
Thank you for choosing the Hyatt House King of Prussia for your stay while competing in the Broad Street run. We hope you choose to stay with us again!

10/10 Fremragende

Franklin

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent hotel and staff. I highly recommend to anyone traveling for work or leisure. A
Overnattede 4 nætter i april 2024
Svar fra Devon - General Manager den 6. maj 2024
Thank you for staying with us! We hope we are your hotel of choice when returning to King of Prussia!

10/10 Fremragende

Zachery

Rejste med familie og småbørn
Very clean! Amazed with the amenities in the suite! Very friendly staff!! Would definitely stay here again!
Overnattede 1 nat i maj 2024
Svar fra Devon - General Manager den 6. maj 2024
Thank you for staying with us and taking the time to share your recent experience. We hope you choose to stay with us again should your travels bring you back to King of Prussia!

4/10 Dårligt

Crystal

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
I ONLY booked this hotel based on 2 facts: they have a hot tub and an on-site restaurant/ bar. Neither were operational for my stay. The hot tub wasn't hot, and they didn't have staff for the bar/restaurant, so it was completely closed. I wouldn't recommend this place if those options are your deciding factors.
Overnattede 1 nat i april 2024
Svar fra Devon - General Manager den 3. maj 2024
Thank you for sharing your experience. I apologize if any advertised amenity was not available during your stay. Please reach out to the hotel to speak with management if you would like to discuss further.

10/10 Fremragende

SANDRA, MIRAMAR

Forretningsrejsende, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great spot
Overnattede 3 nætter i april 2024
Svar fra Devon - General Manager den 2. maj 2024
Thank you for staying with us! We hope we are your hotel of choice when returning to the King of Prussia area!

10/10 Fremragende

Pam

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Our visit was great… would highly recommend!
Svar fra Courtney den 29. apr. 2024
We are so glad you enjoyed your visit with us! We appreciate the recommendation and hope to see you again in the future!

10/10 Fremragende

Kristel

Overnattede 1 nat i april 2024
Svar fra Devon - General Manager den 21. maj 2024
Thank you for choosing the Hyatt House King of Prussia! We hope to see you again during your travels!

10/10 Fremragende

Alice

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Even more beautiful in person. Lived up to my expectations. Would definitely stay here again!
Overnattede 2 nætter i april 2024
Svar fra Devon - General Manager den 26. apr. 2024
Thank you for your kind review! We can't wait to be of service to you again during your travels.

10/10 Fremragende

Kelsey

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Outstanding service great room grade colors great location must see
Overnattede 1 nat i april 2024
Svar fra Devon - General Manager den 26. apr. 2024
Thank you for staying with us! We hope to be your hotel of choice when returning to King of Prussia!

10/10 Fremragende

LaShonda

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We had a wonderful stay. I would highly recommend this hotel.
Overnattede 2 nætter i april 2024
Svar fra Devon - General Manager den 23. apr. 2024
Thank you for sharing your recent experience. I hope we are your hotel of choice when returning to the King of Prussia area!

10/10 Fremragende

Kevin, Westport

Overnattede 1 nat i april 2024
Svar fra Devon - General Manager den 23. apr. 2024
Thank you for choosing the Hyatt House King of Prussia! We hope to be of service to you again soon!

6/10 Okay

Hector

Rejste med familie
The staff members are outstanding. Room 416 is boisterous.
Overnattede 1 nat i april 2024
Svar fra Devon - General Manager den 22. apr. 2024
Thank you for sharing kind words about our staff. I'm sorry to see that you did not have a great experience in room 416. We would be happy to add to your guest profile a quiet location for future stays to hopefully avoid this issue happening again.

10/10 Fremragende

Lissette

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel was very clean
Overnattede 1 nat i april 2024
Svar fra Devon - General Manager den 22. apr. 2024
Thank you for sharing your recent experience. I hope we are your hotel of choice when returning to King of Prussia!

10/10 Fremragende

Sam

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This property is spotless, very clean, well managed, and the service provided by the front desk is outstanding, Ms Laurie provided excellent and courteous service. Beds are very comfortable and breakfast is the best around. I highly recommend this property.
Overnattede 1 nat i april 2024
Svar fra Devon - General Manager den 19. apr. 2024
Thank you for sharing your experience and your kind words about the property and staff. We hope we are your hotel of choice when returning to the King of Prussia area!

10/10 Fremragende

Brian

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very nice clean and modern
Overnattede 4 nætter i april 2024
Svar fra Devon - General Manager den 19. apr. 2024
Thank you for choosing the Hyatt House King of Prussia! We hope we are your hotel of choice when returning to the area!

10/10 Fremragende

tanua

Overnattede 3 nætter i april 2024
Svar fra Devon - General Manager den 6. maj 2024
Thank you for staying with us! We hope to be of service to you again soon!

6/10 Okay

Aneesha

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Devon - General Manager den 15. apr. 2024
Thank you for staying with us and sharing your experience. I hope you will choose to try our hotel again when your travels bring you through King of Prussia.

2/10 Forfærdeligt

Mohammed Ashraf

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024
Svar fra Devon - General Manager den 15. apr. 2024
Thank you for sharing your experience. I'm sorry to see you were not pleased with your stay. If you have additional feedback and would like to speak to hotel management, please reach out to the hotel.

8/10 Udmærket

Michelle

Nice , clean
Overnattede 1 nat i april 2024
Svar fra Devon - General Manager den 12. apr. 2024
Thank you for staying with us. We hope we are your hotel of choice when returning to the King of Prussia area!

10/10 Fremragende

Thomas

Overnattede 1 nat i april 2024
Svar fra Devon - General Manager den 3. maj 2024
Thank you for choosing the Hyatt House King of Prussia! We hope to be of service to you again soon!

10/10 Fremragende

Nina

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
So close to everything
Overnattede 1 nat i april 2024
Svar fra Courtney den 8. apr. 2024
Thank you for your feedback on your stay. We are so glad you were able to take advantage of our convenient location while staying with us. We hope you choose us again in the future.

10/10 Fremragende

Yang

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
good
Overnattede 1 nat i marts 2024
Svar fra Courtney den 8. apr. 2024
Thanks for your feedback! We're glad you enjoyed your stay!

10/10 Fremragende

Nydia

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Rooms did not have a safe for personal belongings But over all excellent.
Overnattede 1 nat i april 2024
Svar fra Courtney den 8. apr. 2024
Thank you for your feedback on your stay! While we are glad you enjoyed everything, please know that we can always hold valuable items down in our front desk safe at your request.

8/10 Udmærket

Mandy

Rejste med familie
Synes godt om: Service og personale
I reserved a certain room type (King bed with tub) and when we got there, they told us this option wasn't available. I questioned the price of the room, and they said it was the same as the others. One of the two elevators was out of service, but we found the stairs and got some exercise. The location was good for shopping at King of Prussia and my 12 y/o daughter and I felt safe. The indoor pool area was nice as well. I sent a message and asked if they would write a note to my daughter to tell her Happy Birthday when we got there and they went above and beyond! They left her a plate of cookies and milk in the fridge.
Overnattede 1 nat i marts 2024
Svar fra Courtney den 6. apr. 2024
Thank you for your feedback on your stay! We are glad that in spite of some confusion with your type of room, that our team was able to make you and your daughter feel special celebrating such a milestone. We hope to see you again in the future!

10/10 Fremragende

Sharnee, Darby

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Just very clean
Overnattede 2 nætter i marts 2024
Svar fra Courtney den 3. apr. 2024
Thank you for your positive feedback! We are so glad that we provided a clean and pleasant stay and hope you return to us in the future.

10/10 Fremragende

Margaret

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Bed was comfortable and room was sufficiently dark. Very quiet area. Would stay again.
Overnattede 1 nat i april 2024
Svar fra Devon - General Manager den 2. apr. 2024
Thank you for sharing your recent experience. We hope to be your hotel of choice when returning to the King of Prussia area!

2/10 Forfærdeligt

Michael

Overnattede 1 nat i april 2024
Svar fra Devon - General Manager den 22. apr. 2024
Thank you for sharing your recent experience. I'm sorry to see that you did not have a great stay. Please contact the hotel if you would like to speak with a member of management.

10/10 Fremragende

lisa

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The property was very nice and the amenities were excellent.
Overnattede 2 nætter i marts 2024
Svar fra Courtney den 1. apr. 2024
Thank you for your feedback! We're so glad you enjoyed yourself! We hope to see you again in the near future.

2/10 Forfærdeligt

Mona

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I did not get to check in at all. Arrived at the property ag 2:44 pm. I was told the room was not ready and it will be a 10 min wait and I would be texted when the room was ready. I waited for about one hour and the room was still not ready. I started getting anxiety as more and more people were trying to check in and were forced to wait. I asked for a refund and cancellation but the hotel asked Expedia to initiate the refund request. I contacted Expedia and your agent tried to speak to the hotel but they hung up on him. I ended up leaving and staying at another hotel. In the end, the email about the room being ready was sent to me at 5:56 pm, almost 3 hours later. If I had stayed there, I would have wasted the entire day in a lobby. I still want the money back for this hotel charge and I am waiting for a confirmation of a refund from Expedia.
Overnattede 1 nat i marts 2024
Svar fra Courtney den 1. apr. 2024
Thank you for your feedback. I am very concerned to hear about your experience. Rest assured we will comply to any applicable refunds as we completely understand the inconvenience this has caused. Please let us know if you have additional questions.

10/10 Fremragende

Consuelo

Rejste med familie og småbørn
Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
Nice and clean, room is clean and comfortable! Would definitely recommend and stay again!!
Overnattede 1 nat i marts 2024
Svar fra Devon - General Manager den 1. apr. 2024
Thank you for choosing the Hyatt House King of Prussia. We hope to see you again soon!

10/10 Fremragende

Shanice

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Great hotel
Overnattede 1 nat i marts 2024
Svar fra Devon - General Manager den 30. mar. 2024
Thank you for choosing the Hyatt House King of Prussia! We hope to see you again soon!

10/10 Fremragende

Quanda

Overnattede 1 nat i marts 2024
Svar fra Devon - General Manager den 19. apr. 2024
Thank you for choosing the Hyatt House King of Prussia. We hope to be of service to you again soon!

10/10 Fremragende

Shirley

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The pool was GREAT - a good size and it was incredibly warm. The breakfast spread was large and high quaility too. The room was very spacious. The restaurant was convenient, and there was even a pool table available to use. The only downside was one elevator wasn't functioning and it is situated next to the highway. HOWEVER, these do not outweigh all the other positives.
Overnattede 2 nætter i marts 2024
Svar fra Devon - General Manager den 29. mar. 2024
Thank you for sharing your recent experience. I'm happy to see it was overall positive!! In regards to our down elevator, we are pending state inspection after a repair was completed and will have it back in operations shortly. We hope you choose to stay with us again when returning to the King of Prussia area!

10/10 Fremragende

Ciara

Overnattede 1 nat i marts 2024
Svar fra Devon - General Manager den 15. apr. 2024
Thank you for choosing the Hyatt House King of Prussia! We hope to be of service to you again during your travels.

10/10 Fremragende

Teoni, Alexandria

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The room was very spacious and the staff was wonderful. The pool was closed for maintenance but as soon as it open the lady at the front desk made sure she call out room to let us know it was open. Great parking, amazing breakfast options. I would definitely stay here again
Overnattede 1 nat i februar 2024
Svar fra Devon - General Manager den 26. mar. 2024
Thank you for sharing your experience. I hope we are your hotel of choice when returning to the area!

10/10 Fremragende

George

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This was my 3rd time staying at this location , close to a major mall , shopping , high end to mid level dining , tons to do , porperty and rooms are great , the bar area was really nice , we got some drinks and relaxed
Overnattede 2 nætter i marts 2024
Svar fra Devon - General Manager den 29. mar. 2024
Thank you for staying with us and sharing such kind words about your experience! I hope we are your hotel of choice when returning to the King of Prussia area!

10/10 Fremragende

Dwayne

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great property the bartender and check in staff was great
Overnattede 1 nat i marts 2024
Svar fra Devon - General Manager den 25. mar. 2024
Thank you for staying with us and sharing your experience. I'm thrilled to see you only had great things to say about the staff! We hope to see you again soon!

10/10 Fremragende

Yasaswini

Overnattede 2 nætter i marts 2024
Svar fra Devon - General Manager den 26. mar. 2024
Thank you for choosing the Hyatt House King of Prussia. We hope to be of service to you again soon!

2/10 Forfærdeligt

Gregory

Rejste med partner, Forretningsrejsende
Synes ikke om: Rengøring, faciliteter
Terrible place for me. Check in was 3 and sat and waited till 3:45. Room was a so dusty on Frig uncalled for. Kids running in hallway all hours of the night. Couldn’t have breakfast because no where to sit. So I complained in morning and when I got back on road to drive 6 hrs they told me on phone they credit only my drinks for $25 but not the room at all. This uncalled for and very unprofessional place trying take your money but when they mess up they don’t fix it at all. They quick to take your money but remember they won’t give it back because of there faults
Overnattede 1 nat i marts 2024
Svar fra Devon - General Manager den 26. mar. 2024
Thank you for taking the time to speak with me and I'm glad we could rectify the situation. I hope you will choose to give the Hyatt House King of Prussia another try in the future!

8/10 Udmærket

Melissa

Rejste med partner
Synes godt om: Faciliteter
The hotel is nice. The only downfall is the elevator took to long and only one elevator worked
Overnattede 1 nat i marts 2024
Svar fra Devon - General Manager den 25. mar. 2024
Thank you for staying with us and sharing your experience. I would like to apologize for our elevator that is currently out of service. While repairs have been completed, we are awaiting state inspection to return the unit to operations. I apologize for any inconvenience this caused.

10/10 Fremragende

Olajobi Olufunke

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Lovely!
Overnattede 1 nat i december 2023
Svar fra Devon - General Manager den 25. mar. 2024
Thank you for staying with us and sharing your experience. We hope to be your hotel of choice when traveling to King of Prussia!