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Anmeldelser af Chateau Suites

2.5 out of 5
Chateau Suites
2522 W Main St, Norristown, PA

Anmeldelser

6,4
Bedømmelse på 10 − Fremragende. 109 af i alt 500 anmeldelser" "
Bedømmelse på 8 − Udmærket. 134 af i alt 500 anmeldelser" "
Bedømmelse på 6 − Okay. 79 af i alt 500 anmeldelser" "
Bedømmelse på 4 − Dårligt. 73 af i alt 500 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 105 af i alt 500 anmeldelser" "

6,6/10

Rengøring

7,0/10

Service og personale

5,8/10

Faciliteter

6,4/10

Overnatningsstedets tilstand og faciliteter

6,2/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Christina

Forretningsrejsende
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The gentleman that checked me in and subsequently out was very kind.
Overnattede 2 nætter i maj 2024
Svar fra Juan den 16. maj 2024
Thank you for your feedback.

2/10 Forfærdeligt

Dione

Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Dirty
Overnattede 1 nat i maj 2024
Svar fra Juan den 16. maj 2024
Thank you for your feedback. I was disappointed to read that you did not have a pleasant check-in experience and can assure you I will be personally investigating the matter

2/10 Forfærdeligt

Jason

Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Rooms are trashy, property needs lots of work. Rented presidential suite was more like a downgraded traphouse suite.
Overnattede 1 nat i april 2024
Svar fra Juan den 2. maj 2024
Thank you for your feedback. I was disappointed to read that you did not have a pleasant check-in experience and can assure you I will be personally investigating the matter.

6/10 Okay

Stephon

Overnattede 1 nat i april 2024
Svar fra Juan den 16. maj 2024
Thank you for your feedback.

10/10 Fremragende

CHRIS

Rejste med partner, Rejste med kæledyr
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
FIRST,I HAD A PROB WITH BOOKING, THE FIRST TI THE LAST STAFF I DELT WITH WAS AWESOME IT JUST MADE ME WANNA STAY HERE AS LONG AS I CAN I THANK THEM I REALLY DO THX
Overnattede 1 nat i april 2024
Svar fra Juan den 25. apr. 2024
Dear Traveler. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

6/10 Okay

Chris

Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
I won’t stay there again.
Overnattede 1 nat i april 2024
Svar fra Juan den 15. apr. 2024
Thank you for your feedback. I was disappointed to read that you did not have a pleasant check-in experience and can assure you I will be personally investigating the matter.

6/10 Okay

Wayne

Overnattede 2 nætter i april 2024
Svar fra Juan den 16. maj 2024
Thank you for your feedback.

2/10 Forfærdeligt

Kari

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Room was not very clean and it looked like a landlord's special paint job inside. Not professional. An event had music blasting well into the evening hours and there was no escape from the sound while in my room. I literally couldn't hear the desk attendant when he showed up due to the music
Overnattede 1 nat i januar 2024
Svar fra Juan den 18. mar. 2024
Thank you for your feedback. I was disappointed to read that you did not have a pleasant check-in experience and can assure you I will be personally investigating the matter.

10/10 Fremragende

Emmilyne

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
It’s in a good area with lots of shops near by
Overnattede 3 nætter i marts 2024
Svar fra Juan den 7. mar. 2024
Dear Traveler. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

8/10 Udmærket

Lia

Synes godt om: Rengøring, service og personale
Overnattede 2 nætter i februar 2024
Svar fra Juan den 20. feb. 2024
Thanks for your feedback

4/10 Dårligt

Christopher

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Disappointed
The room was eh ok. Not alot of hot water. When checking out nobody at desk and no one answers the after hrs number. If going down just for somewhere to stay, then it is not too bad.
Overnattede 1 nat i februar 2024
Svar fra Juan den 20. feb. 2024
Thanks for your feedback ,we apologize for your disappointing experience

2/10 Forfærdeligt

Mark

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
They did not have the room that i reserved over two weeks before and told me that at 5pm the day of check in. That turned out to be a godsend because upon inspection of the property I would not have stayed there anyway. Do not book a room at the Chateau Suites in East Norristown Pennsylvania. You have been warned. Shame on Expedia for lending any credence that this property is any resemblance of a decent place to stay. I have never before given a review of anything in my 70 years. You have been warned.
Overnattede 1 nat i februar 2024
Svar fra Juan den 20. feb. 2024
Thanks for your reviewwe don't understand the review. you never stayed at the property. in addition the room was not ready because you try to do a check in at 1:00pm every check in is at 3:00pm

8/10 Udmærket

Avery

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We had a great time, everything was great! We loved the jacuzzi only thing was the water temperature would go cold really quick so we couldn’t fill it all the way up. The first few minutes of our stay began a little stressful tho due to an older white man staying a couple rooms next to us that was angry for some reason at someone and we could hear him screaming racial slurs for over 30 minutes, as well as aggressively slamming stuff. Not the properties fault, but it was very loud and disruptive and gross. Made the beginning of our stay a little uncomfortable since my partner isn’t white, it felt a little threatening. Again, not the properties fault whatsoever i just hope in the future if they hear something like this again to address it. Other than that though everything was great.
Svar fra Juan den 20. feb. 2024
Thanks for your feedback we apologize for the inconvenience with the other guest

8/10 Udmærket

John

Overnattede 1 nat i februar 2024
Svar fra Juan den 15. apr. 2024
Dear Traveler. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

4/10 Dårligt

Alex

Overnattede 2 nætter i februar 2024
Svar fra Juan den 15. apr. 2024
Thank you for your feedback. I was disappointed to read that you did not have a pleasant check-in experience and can assure you I will be personally investigating the matter.

6/10 Okay

Natalie

Forretningsrejsende
Overnattede 4 nætter i december 2023
Svar fra Juan den 22. jan. 2024
Dear Traveler. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

2/10 Forfærdeligt

Montese

Rejste med partner, Forretningsrejsende
Bedbugs smh
Overnattede 2 nætter i januar 2024
Svar fra Juan den 13. jan. 2024
Thank you for your feedback. I was disappointed to read that you did not have a pleasant check-in experience and can assure you I will be personally investigating the matter.

4/10 Dårligt

Amber

Rejste med partner, Forretningsrejsende
Synes godt om: Service og personale
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
It was quiet and the staff were very friendly and negotiable but i stayed in two different rooms at this location and neither room had any kind of heat source (no base bored heat) (no multi functional window unit) had to buy a small plug in floor heater from a thrift store in order to endure the stay
Overnattede 1 nat i januar 2024
Svar fra Juan den 10. jan. 2024
Thank you for your feedback. I was disappointed to read that you did not have a pleasant check-in experience and can assure you I will be personally investigating the matter.

10/10 Fremragende

Tanya

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very clean and wonderful service and staff
Overnattede 1 nat i december 2023
Svar fra Juan den 4. jan. 2024
Dear Traveler. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

10/10 Fremragende

Dee

Overnattede 1 nat i december 2023
Svar fra Juan den 29. dec. 2023
Dear Traveler. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

8/10 Udmærket

Natalie

Overnattede 3 nætter i december 2023
Svar fra juan den 27. dec. 2023
. Dear Traveler. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

10/10 Fremragende

Jose

Rejste med familie, Forretningsrejsende, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023
Svar fra Juan den 22. dec. 2023
Dear Traveler. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

10/10 Fremragende

Lynn

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023
Svar fra Juan den 20. dec. 2023
Dear Traveler. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

4/10 Dårligt

John

Overnattede 1 nat i december 2023
Svar fra Juan den 20. dec. 2023
Dear Traveler. Thank you for your review

10/10 Fremragende

Dee

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
👍
Overnattede 1 nat i december 2023
Svar fra Juan den 20. dec. 2023
Dear Traveler. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

2/10 Forfærdeligt

Christina

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The lobby was difficult to locate and poorly labeled. I had gone to two different doors (one was locked and I was redirected from the second) prior to gaining access to the lobby. Parking was poorly identified which required my moving my car. Check out requires additional time/steps. Toilet didn’t flush properly. Hand towels were dirty. Air vent in bathroom full of dust and debris. Actual vent cover was laying on back of toilet seat. The bedding was near bare and I was freezing most of the night even with the heat vent on. Tap water smelled awful. Poor lighting in room.
Overnattede 1 nat i december 2023
Svar fra Juan den 20. dec. 2023
Dear Traveler. Thank you for your review. We have a lot of signs in the property. we have parking for 250 cars. we dont have any record of you complaining or asking for a different room

8/10 Udmærket

Hedy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023
Svar fra Juan den 14. dec. 2023
Dear Traveler. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel

8/10 Udmærket

Antonio

Overnattede 1 nat i december 2023
Svar fra Juan den 10. dec. 2023
Dear Traveler. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

6/10 Okay

Thomas

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Faciliteter
Clean basic room
Overnattede 1 nat i december 2023
Svar fra Juan den 7. dec. 2023
Dear Traveler. Thank you for your review

8/10 Udmærket

Susan

Rejste med partner, Rejste med kæledyr
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Convenient location. Helpful, friendly staff.
Overnattede 1 nat i december 2023
Svar fra Juan den 6. dec. 2023
Dear Traveler. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

2/10 Forfærdeligt

Alex

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023
Svar fra Juan den 6. dec. 2023
Thank you for your review

8/10 Udmærket

Lynn

Overnattede 2 nætter i december 2023
Svar fra Juan den 6. dec. 2023
Dear Traveler. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

8/10 Udmærket

Susan

Overnattede 1 nat i november 2023
Svar fra Juan den 6. dec. 2023
Dear Traveler. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

8/10 Udmærket

Beth

Synes godt om: Rengøring, service og personale, faciliteter
It is obvious that the buildings are older, but they are clean! Oscar, the front end person, could not have been more helpful and nice. The back parking lot is dark which makes it a little scary to walk to your room at night.
Overnattede 1 nat i november 2023
Svar fra Juan den 18. nov. 2023
Dear Traveler. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

4/10 Dårligt

Pat

Rejste med familie
Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
There was mold on the ceiling of the room. There was only 2 towels. Normally hotels provide 3. The bathroom is pretty new but why would you put wood trim in the shower. That is already starting to rot.
Overnattede 2 nætter i november 2023
Svar fra Juan den 14. nov. 2023
Thank you for your feedback. I was disappointed to read that you did not have a pleasant check-in experience and can assure you I will be personally investigating the matter.

8/10 Udmærket

Antony

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2023
Svar fra Juan den 8. nov. 2023
Dear Traveler. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

4/10 Dårligt

Raymonde

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Bed wasn't comfortable only two pillow ac wasn't working properly
Overnattede 1 nat i oktober 2023
Svar fra Juan den 3. nov. 2023
Thank you for your feedback. I was disappointed to read that you did not have a pleasant check-in experience and can assure you I will be personally investigating the matter

8/10 Udmærket

Tony

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i oktober 2023
Svar fra Juan den 29. okt. 2023
Dear Traveler. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

10/10 Fremragende

Yathrib

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Upon arrival the property looks like a banquet hall but once you ride around to the lobby it’s very beautiful and quiet. I enjoyed my weekend stay,, the hot tub/ jacuzzi did take a while to fill up but I overall loved it.
Overnattede 2 nætter i oktober 2023
Svar fra Juan den 29. okt. 2023
Dear Traveler. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

2/10 Forfærdeligt

Dale

Rejste med familie
Synes ikke om: Overnatningsstedets tilstand og faciliteter
BEDBUGS!! We stayed long enough to get our money refunded. Avoid at all costs.
Overnattede 1 nat i oktober 2023
Svar fra Juan den 29. okt. 2023
Dear Traveler. Thank you for your review.We dont have any BEDBUGS we exterminated our rooms every week. sorry for the confusion

2/10 Forfærdeligt

Tanya

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i oktober 2023
Svar fra Juan den 9. okt. 2023
Dear Traveler. Thank you for your review

10/10 Fremragende

Doris

Overnattede 1 nat i oktober 2023
Svar fra Juan den 29. okt. 2023
Dear Traveler. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

2/10 Forfærdeligt

Kenneth

Synes ikke om: Service og personale
Cancelled without notice
Booked a room here a month or two in advance. I was near the end of my seven hour drive to the property when I got a phone call that they were cancelling my reservation on me! Room needed some sort of unspecified maintenance and was 'unusable'. No other rooms of any kind were available apparently, so I had to pull over and find another place to stay at the last minute - and about 45 minutes further away. No compensation, nothing. Completely unacceptable!
Overnattede 2 nætter i september 2023
Svar fra Juan den 27. sep. 2023
Thank you for your feedback. I was disappointed to read that you did not have a pleasant check-in experience and can assure you I will be personally investigating the matter.

10/10 Fremragende

Richard

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Everything was fine
Overnattede 1 nat i september 2023
Svar fra Juan den 27. sep. 2023
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

6/10 Okay

Dorelis

Overnattede 1 nat i september 2023
Svar fra Juan den 9. okt. 2023
Dear Traveler. Thank you for your review

10/10 Fremragende

Barry

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Nice place
Convenient location. Friendly staff. A lot of things to do in the area.
Overnattede 2 nætter i september 2023
Svar fra Juan den 13. sep. 2023
Dear Traveler. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

4/10 Dårligt

Mansueto

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i september 2023
Svar fra Juan den 10. sep. 2023
Thank you for your review

8/10 Udmærket

Brian

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Renovations being done on property
Also ask front desk if there is a private party at the Monaco club attached in front. A very festive party went on with techno music until the wee hours of the morning. My wife and I sleep hard so it didn’t bother us. If you’re a light sleeper, better ask first. Also bathroom was rehabbed and it was BEAUTIFUL. Front part of the room was not. Bed was comfortable and clean, coffee maker and micro in room. I would definitely stay here again.
Overnattede 1 nat i september 2023
Svar fra Juan den 6. sep. 2023
Dear Traveler. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel

8/10 Udmærket

Charles

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff was friendly
Overnattede 1 nat i august 2023
Svar fra Juan den 31. aug. 2023
Dear Traveler. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

8/10 Udmærket

Gerry

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Original room smelled and tv didn’t work but they gave me an alternative after I complained
Overnattede 1 nat i august 2023
Svar fra Juan den 23. aug. 2023
Dear Traveler. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.