Hoteller nær Otaru Shukutsu Panorama Observation Deck

"スーペリア ツインルーム シービューを予約しました。 彼女が客室内の浴槽を楽しみにしていましたが、虫（蛾とキノコバエみたい虫）がいっぱいて落胆でした。 浴槽の中にも何匹の虫の死骸が浮かんでいました。"

"Stair inside the room that can directly goto the other room without door/gate. Feel not safe if stranger live downstair, also not safe if young kids walking around. The toilet without any ventilation fan, make it a bit smelly. Parking area is not big enough for 2 car, maybe is the parking instruction not show clearly how to park the car. The instruction should show how two car parking in the parking area. This house better for those who only need sleep."

"The hotel staff worked diligently with Expedia to help process a one-night refund for me due to the severe weather conditions. I truly appreciate the effort and coordination required to resolve this. Thank you for your excellent service. "

"3度目の宿泊です。スタッフの対応してもとても丁寧で、温泉が良く、朝食も種類が豊富で美味しいのでとても満足です。無料の夜鳴きそばも美味しくまた是非利用したいです。"

"The room was clean and very functional for a stop on our ski trip. The staff were lovely and very helpful. Location is close to the centre of town."

"飛行機の欠航で、泊まれませんでしたが、返金もスムーズでした。次回はまた予約し、お伺いさせて頂きます。"

"立地最高。部屋が綺麗！朝食で海鮮丼作れた！美味しかった！！"

"房間較細 但算整潔 位置方便"

"First time staying in a container hotel. There is a parking lot in front of the room which is convenient."

"朝食の食器類がとても素敵💓でした 普段自宅では使わないような物で幸せな気分になりました 夕方のワインバーも丁寧に対応してくださりとても良い旅になりました 駐車場🅿️がもっと広いと最高ですね"

"Perfekt hotel lige midt i byen og med bus til kiroro skiresort lige udenfor døren Lækker mad og hjælpsomt personale. Fine værelser - kan helt klart anbefales "

"We stayed at the tatami room with sea view. Staffs were polite. Room was spacious but I hated the tatami mats in the bedroom, it was old and tiny bits of the tatami was everywhere in the room that it got on our clothes and bed. I've stayed in many ryokans around Japan with tatami mats and not once did I experience one that was so poorly maintained. Toilet was old, a little too dark and cold during showering, amenities can be improved. The room was dusty too. Breakfast was moderate but...

"Great location, amazing rooftop onsen with indoor and outdoor pools and sauna. Good breakfast. "

"房內空間大 交通便利 接洽員工親切 "

"Det er et godt hotel, med god beliggenhed. Vi havde et skønt hjørne værelse med udsigt til havet. Vi havde valgt dette hotel, fordi der stod, at der var udendørs tagterrasse. Det var derfor en stor skuffelse, at den var lukket. Det ødelagde en del for os. Restauranten var desuden lukket om aftenen. "

"小樽駅や観光地近くで、アクセスは良かったと思います。駅前にドンキホーテやスーパーがあったので便利でした。"

"For the most part this was a good stay. Convenient parking right outside, super nice onsen, and comfortable room. The experience would've been better if the room had been "pre-heated" as it was really cold when we checked in and it took quite some time for the heater to heat up the room to a comfortable temperature. Check-in was a bit tedious as it felt as a slower process doing it at the machine (with a staff member there to help) rather than just handling it directly in the reception."