Lobby

Anmeldelser af Embassy Suites by Hilton Omaha Downtown Old Market

3.5 out of 5

Anmeldelser

8,6

Fremragende

Bedømmelse på 10 − Fremragende. 589 af i alt 1010 anmeldelser" "
Bedømmelse på 8 − Udmærket. 217 af i alt 1010 anmeldelser" "
Bedømmelse på 6 − Okay. 110 af i alt 1010 anmeldelser" "
Bedømmelse på 4 − Dårligt. 57 af i alt 1010 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 37 af i alt 1010 anmeldelser" "

8,8/10

Rengøring

8,8/10

Service og personale

8,8/10

Faciliteter

8,8/10

Overnatningsstedets tilstand og faciliteter

8,8/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Jerry

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We have stayed her before & each time have enjoyed our stay
Overnattede 1 nat i maj 2024

10/10 Fremragende

Steven

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice and clean hotel. Wonderful complimentary breakfast and Happy Hour. Staff very friendly. Love the area and alot of dining options! Would stay here again!
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Maximiliano

Overnattede 1 nat i maj 2024

8/10 Udmærket

Frankie

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The location is perfect for those wanting to enjoy the Old Market. The atrium is beautiful and it is lovely to sit in the public area for a drink and a chat.
Overnattede 4 nætter i maj 2024
Svar fra GM den 22. maj 2024
Dear Frankie, It sounds like you enjoyed yourself during your time with us! Thank you for this excellent review and, more importantly, for being our guest. We appreciate your patronage and hope you find yourself in Omaha again soon. Best, Fred DeLaRosa, GM

10/10 Fremragende

todd

Rejste med familie, Rejste med kæledyr
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The parking is off site at a controlled lot across the street
Overnattede 1 nat i maj 2024
Svar fra GM den 22. maj 2024
Dear todd, It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us. Best, Fred DeLaRosa, GM

10/10 Fremragende

Donna

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The property was pretty and right next to the old omaha shopping area. Restaurants were within walking distance and most of the staff were very friendly and helpful. The breakfast was fantastic and all the waitstaff were wonderful.
Overnattede 1 nat i maj 2024
Svar fra GM den 20. maj 2024
Dear Donna, Thank you for taking the time to write. I'm happy that our service and convenient location made for an enjoyable stay. A return visit is the best compliment! Best, Fred DeLaRosa, GM

10/10 Fremragende

Andrew

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Clean place. Very friendly and helpful staff. AC fan was very loud in room but phenomenal stay outside of that
Overnattede 2 nætter i maj 2024
Svar fra GM den 20. maj 2024
Dear Andrew, Thank you for staying with us and for your kind review. I'm so glad you enjoyed your stay. It is lovely that you found our rooms clean and our staff friendly. We hope to see you again soon! Best, Fred DeLaRosa, GM

10/10 Fremragende

Patricia

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i maj 2024

10/10 Fremragende

Dasha

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We enjoyed our stay, the hotel was beautiful! I just didnt like paying 23$ a night for parking 😔 lol but everything else was wonderful.
Overnattede 2 nætter i maj 2024
Svar fra GM den 13. maj 2024
Dear Dasha, Thank you for sharing your kind and informative feedback regarding your experience with us! We're pleased to know you were primarily satisfied with your stay; however, we apologize for your frustrations with our parking fee. We hope this will become the first of many visits. Best, Fred DeLaRosa, GM

10/10 Fremragende

Angie

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
We had a great time for my daughter’s 6th Bday!
Overnattede 1 nat i maj 2024
Svar fra GM den 12. maj 2024
Dear Angie, We are thrilled that we provided you with a great stay for your daughter's 6th Bday. We appreciate you choosing our hotel and hope to welcome you again soon. Thank you for your kind review. Best, Fred DeLaRosa, GM

6/10 Okay

Valerija

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra GM den 12. maj 2024
Dear Valerija, It was our pleasure hosting you, and we appreciate your time in reviewing our hotel. We hope to see you again upon your return to the area. Sincerely, Fred DeLaRosa, GM

6/10 Okay

Shelby

Rejste med partner, Rejste i en gruppe
Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
I was on the 7th floor of the hotel and the water pressure was weak. Cold water was barely getting warm after 5 consecutive minutes of the water running. Also, I was in a king suite room and the shower head was EXTREMELY low so it was difficult to shower. Staff and hotel location were awesome, it was somewhat quiet but very loud dogs barking next door.
Overnattede 2 nætter i april 2024
Svar fra GM den 6. maj 2024
Dear Shelby, We appreciate your business and the fact you took the time to share a review. While I am glad to hear that you enjoyed our awesome staff and location, I'm sorry that we weren't able to deliver a more positive experience. We hope to host you again should you return to Omaha. Sincerely, Fred DeLaRosa, GM

10/10 Fremragende

Savannah

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Love the location.
Overnattede 2 nætter i april 2024
Svar fra GM den 2. maj 2024
Dear Savannah, Thank you for choosing to stay with us! We are thrilled to hear that you enjoyed your stay and loved our location. Your feedback is greatly appreciated and we hope to welcome you back soon! Best, Fred DeLaRosa, GM

8/10 Udmærket

Amy

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
.
Overnattede 3 nætter i april 2024
Svar fra GM den 23. apr. 2024
Dear Amy, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, Fred DeLaRosa, GM

10/10 Fremragende

Sara

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great Location Easy to find! Breakfast was Excellent! Not sure what the Additional $25 charge was for though..they said any essentials..
Overnattede 1 nat i april 2024
Svar fra GM den 23. apr. 2024
Dear Sara, It is wonderful that you enjoyed your stay with us! The additional amount is an incidental hold that is released upon your departure unless purchases have been billed to your room upon your request. We appreciate your time in sharing your review and for choosing us. Best, Fred DeLaRosa, GM

8/10 Udmærket

William

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice place as always, but my room had damage around the bathroom door and rust in the tub
Overnattede 1 nat i april 2024
Svar fra GM den 27. apr. 2024
Dear William, We are honored to have your continued support and appreciate your feedback. Thank you for helping us understand what we can do better to maximize guest satisfaction, we will be sure to keep your sentiments in mind. It has been a pleasure having you with us and we hope to host you again soon. Best, Fred DeLaRosa, GM

10/10 Fremragende

Sunshine

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Always great!
Overnattede 1 nat i april 2024
Svar fra GM den 22. apr. 2024
Dear Sunshine, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Fred DeLaRosa, GM

10/10 Fremragende

Alex

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff was very friendly and professional.
Overnattede 2 nætter i april 2024
Svar fra GM den 19. apr. 2024
Dear Alex, We strive to provide stellar customer service, so I am thrilled that you recognized our efforts. Thank you for your business and your recommendation. We appreciate both more than you know. Best, Fred DeLaRosa, GM

8/10 Udmærket

Bradley

Overnattede 1 nat i april 2024
Svar fra GM den 30. apr. 2024
Dear Bradley, Thank you for sharing this review, and we welcome you to visit us again anytime! Best, Fred DeLaRosa, GM

10/10 Fremragende

Howard, Kansas City

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Me & my wife stay here every chance we get! Hands down the best hotel/location!
Overnattede 2 nætter i april 2024
Svar fra GM den 15. apr. 2024
Dear Howard, Thank you for taking the time to share your experience and for championing our hotel! We are so appreciative of your generous review and your continued choice to stay with us. We hope to welcome you again soon. Best, Fred DeLaRosa, GM

2/10 Forfærdeligt

Petar

Overnattede 2 nætter i april 2024
Svar fra GM den 3. maj 2024
Dear Petar, It’s important to our entire team that all our visitors feel comfortable, so I’m very sorry that you did not enjoy your stay. We hope to serve you better should your travels bring you back to the area. Thank you for staying with us. Sincerely, Fred DeLaRosa, GM

10/10 Fremragende

dean

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra GM den 19. apr. 2024
Dear dean, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Fred DeLaRosa, GM

10/10 Fremragende

Hayley

Overnattede 1 nat i april 2024
Svar fra GM den 30. apr. 2024
Dear Hayley, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Best, Fred DeLaRosa, GM

10/10 Fremragende

Sandy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra GM den 30. apr. 2024
Dear Sandy, We are delighted that your stay was nothing short of exceptional. Until next time! Best, Fred DeLaRosa, GM

6/10 Okay

Janel

Rejste med familie og småbørn
Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Rooms were ok but showing age, bathroom could have been cleaner. Pool was freezing cold and filled with kids whose parents were not watching them. My toddler kept getting splashed and ran into by rude kids. The pool was chaos and we left after 10 min and so did other families.
Overnattede 1 nat i april 2024
Svar fra GM den 8. apr. 2024
Dear Janel, I apologize that your pool experience was mediocre and that your bathroom was not met with our excellence in service. I have taken note and thank you for all your valuable comments regarding your stay. We appreciate your loyalty and hope to serve you on a return trip. Sincerely, Fred DeLaRosa, GM

4/10 Dårligt

adam

Synes godt om: Overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Overnattede 1 nat i april 2024
Svar fra GM den 8. apr. 2024
Dear adam, I'm very sorry that you did not enjoy your stay. We strive to provide a pleasant experience, so I regret that we let you down. We appreciate your feedback and hope to better serve you on a return visit. Sincerely, Fred DeLaRosa, GM

10/10 Fremragende

JOHN

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful property, spacious rooms. Adding a walkway to the parking would be awesome. No shampoo and conditioner, the bottles were empty.
Overnattede 2 nætter i marts 2024
Svar fra GM den 1. apr. 2024
Dear JOHN, We appreciate you taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments which highlight what we are doing well and your recommendations for areas of improvement. Your review is valuable because it is how we monitor and improve our guest experience. Thanks again and we humbly request a return visit. Best, Fred DeLaRosa, GM

10/10 Fremragende

Kelly

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very clean. Staff was awesome
Overnattede 1 nat i marts 2024
Svar fra GM den 1. apr. 2024
Dear Kelly, What an excellent rating! I am thrilled to see that you had a great stay and hope that we will be your first choice for lodging when visiting our great city from here on out. Thank you for your business, and please come again. Best, Fred DeLaRosa, GM

10/10 Fremragende

Judy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i marts 2024

4/10 Dårligt

Daniel, omaha

Overnattede 1 nat i marts 2024
Svar fra GM den 1. apr. 2024
Dear Daniel, Our goal is to provide comfort to all our guests, so I regret that you did not enjoy your visit. We appreciate your attention to reviewing our hotel and hope to better serve you upon your return to the area. Sincerely, Fred DeLaRosa, GM

10/10 Fremragende

Jerard

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was an enjoyable stay. Really like staying here.
Overnattede 1 nat i marts 2024
Svar fra GM den 31. mar. 2024
Dear Jerard, It is wonderful to hear that staying at our hotel met your expectations. Thank you so much for being our valued guest and taking the time to share this tremendous account of your experience. We appreciate your kind words and look forward to your return. Best, Fred DeLaRosa, GM

10/10 Fremragende

Shere

Rejste med familie
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great place to stay for families to stay when going to the zoo
Overnattede 2 nætter i marts 2024
Svar fra GM den 31. mar. 2024
Dear Shere, I can't thank you enough for writing and sharing this review. Hotels, like all service-based businesses, thrive on feedback and guest recommendations. We appreciate you taking the time to let other travelers know about your exceptional experience with us. Please come and see us again. Best, Fred DeLaRosa, GM

10/10 Fremragende

Corrissa

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter
Spacious clean suit. Fun friendly environment.
Overnattede 1 nat i marts 2024
Svar fra GM den 27. mar. 2024
Dear Corrissa, We are thrilled to have met your expectations and can't thank you enough for staying with us. The compliments of your review are always welcome, but the best compliment would be a return stay. We hope to see you again! Best, Fred DeLaRosa, GM

8/10 Udmærket

Scott

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra GM den 27. mar. 2024
Dear Scott, We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit. Best, Fred DeLaRosa, GM

4/10 Dårligt

Tracy

Overnattede 1 nat i marts 2024
Svar fra GM den 14. apr. 2024
Dear Tracy, We aim to exceed our guests’ expectations in every facet, so I sincerely apologize that you did not enjoy your stay. We hope to welcome you again for a WOW experience should your travels bring you back to our area. Thank you for your review. Sincerely, Fred DeLaRosa, GM

8/10 Udmærket

Terrance

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Clean well kept. With a tournament card n town, would have been nice to be able to have breakfast available until 10:00 AM.
Overnattede 2 nætter i marts 2024
Svar fra GM den 26. mar. 2024
Dear Terrance, It’s nice to hear from you. We appreciate you choosing us, and I'm delighted to know your stay was pleasant. Thank you for taking the time to share your experience. We welcome the feedback, both positive and opportunities for improvement, as these foster change for future stays. We look forward to hosting you again. Best, Fred DeLaRosa, GM

10/10 Fremragende

Clair C

Rejste i en gruppe
Synes godt om: Overnatningsstedets tilstand og faciliteter
Nice hotel with wonderful breakfast.
Overnattede 1 nat i marts 2024
Svar fra GM den 25. mar. 2024
Dear Clair C, It is wonderful to hear that you enjoyed your stay as well as our breakfast. Thank you for choosing to join us and leaving us feedback. Please visit us again soon! Best, Fred DeLaRosa, GM

8/10 Udmærket

Kirsten

Rejste i en gruppe, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Fun hotel right in the Old Market, so you can walk everywhere. Amazing breakfast. Super nice staff. Pull-out couch was pretty sad and not comfortable to sit or sleep on. Pool could use a face-lift. Would definitely stay again.
Overnattede 2 nætter i december 2023
Svar fra GM den 21. mar. 2024
Dear Kirsten, We appreciate receiving positive feedback from our guests and are delighted to hear that you would choose to stay with us again. Thank you for sharing your thoughts and suggestions for improvement, as they help us to continue providing the best possible service. Our goal is to be the top hotel in the area, and your feedback is instrumental in achieving this. We look forward to welcoming you back soon! Best, Fred DeLaRosa, GM

10/10 Fremragende

Teresa

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great location.
Overnattede 2 nætter i marts 2024
Svar fra GM den 18. mar. 2024
Dear Teresa, Thank you for choosing to stay with us! We're delighted to hear that our location was great for you. We appreciate your feedback and hope to welcome you back soon. Best, Fred DeLaRosa, GM

6/10 Okay

Wendy

Overnattede 2 nætter i marts 2024
Svar fra GM den 7. apr. 2024
Dear Wendy, I apologize for any inconvenience caused during your stay. Thank you for taking the time to share your feedback. We hope to have the pleasure of serving you again in the future. Sincerely, Fred DeLaRosa, GM

8/10 Udmærket

Joseph

Overnattede 2 nætter i marts 2024

10/10 Fremragende

Donna

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Quiet, great shopping
Overnattede 1 nat i marts 2024
Svar fra GM den 15. mar. 2024
Dear Donna, Thank you for taking the time to write. I am delighted to hear of the comfort you experienced with us! It was an absolute pleasure to host you, and we hope to welcome you again soon. Best, Fred DeLarosa GM

4/10 Dårligt

Todd

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Close to restaurants, CHI and a park area. Walkable. However the beds were so hard we didn’t sleep well. Woke up constantly with sore back. Was very stiff when we got up. Also we had an iPad stolen out of our car. We used valet parking
Overnattede 1 nat i marts 2024
Svar fra GM den 19. mar. 2024
Dear Todd, We are truly sorry to hear that our hotel's location was the only positive aspect of your stay. We apologize that you were not satisfied with our beds. Please know that we are always available to address any concerns you may have. You can contact the hotel directly and we will do our best to assist you. Thank you for staying with us. Sincerely, Fred DeLaRosa, GM

10/10 Fremragende

Macy

Overnattede 1 nat i marts 2024

10/10 Fremragende

April

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Staff is very friendly and a great property for adults or families. Love the evening reception and so close to walk to old market and river district. Wish they had a hot tub but definitely does not take away from the state! Thank you for having us!
Overnattede 2 nætter i marts 2024
Svar fra GM den 14. mar. 2024
Dear April, I want to thank you for staying at our Embassy Suites. It was a pleasure to have you as our guest. We are delighted to learn that you had a great experience during your stay. Your feedback means a lot to us and we appreciate your kind words. We hope to see you again soon! Best, Fred DeLaRosa GM

4/10 Dårligt

Andrew

Synes ikke om: Rengøring, service og personale
Regular long delays to get towels, service. Breakfast line to get custom food didn’t allow enough time
Overnattede 5 nætter i marts 2024
Svar fra GM den 14. mar. 2024
Dear Andrew, Our main objective is to ensure that all of our guests feel comfortable during their stay with us. We apologize that your visit did not meet your expectations and we value your feedback regarding your experience at our hotel. We hope to have the opportunity to better serve you in the future, should you return to the area. Sincerely, Fred DeLaRosa GM

6/10 Okay

Alex

Overnattede 1 nat i marts 2024
Svar fra GM den 1. apr. 2024
Dear Alex, It was our pleasure hosting you, and we appreciate your time in reviewing our hotel. We hope to see you again upon your return to the area. Sincerely, Fred DeLaRosa, GM

10/10 Fremragende

Allison, Aurora

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We always love staying at the Embassy in the Old Market. Perfect location and within walking distance to great restaurants, entertainment, theaters, and events.
Overnattede 1 nat i marts 2024
Svar fra GM den 9. mar. 2024
Dear Allison, We are humbled to earn your continued patronage! Our associates strive to provide our guests with an exceptional experience; we love to hear that it makes a difference in your travels. On behalf of the entire team, thank you for choosing us, and we can't wait to host you again. Best, Fred DeLarosa GM

10/10 Fremragende

Thomas

Overnattede 1 nat i marts 2024
Svar fra GM den 27. mar. 2024
Dear Thomas, I'm glad that all aspects of your stay met your expectations. We can't thank you enough for staying with us, and we hope to host you again soon. Best, Fred DeLaRosa, GM

10/10 Fremragende

Connie

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Parking was close by Needed key access for parking.
Overnattede 1 nat i marts 2024
Svar fra GM den 4. mar. 2024
Dear Connie, What an excellent rating! I am thrilled to see that you had a great stay and hope that we will be your first choice for lodging when visiting our great city from here on out. Thank you for your business, and please come again. Best, Fred DeLaRosa GM