Normandy Isle – citizenM Hotels i Normandy Isle, Miami

"Best location ever – very nice pools and staff. I would definitely consider staying at this hotel again. However, the room cleaning was not up to standard. We were also unlucky to be placed in a connecting room. Because of the connecting door, we could hear absolutely everything from the guests next door – phone conversations (word for word), intimate activities, and general noise. I had my children with me, so this was quite uncomfortable. We asked several times to be moved to another room. I went to the reception twice at night on different nights, with different neighbours on each occasion. We even offered to pay extra for an upgrade. Unfortunately, the hotel was fully booked, and we had to stay in the same room for all 7 nights. As I understand it, there is only one connecting room on each floor, so we were simply unlucky. My suggestion to the hotel would be to avoid placing families with children in these rooms, as kids have trouble sleeping when neighbouring guests return late at night, talk loudly for hours, or engage in intimate activities."

"Døren til toilettet kunne ikke lukkes, næsten ingen vand ud af bruseren."

"Faciliteterne var ikke god nok, ingen wifi, ifølge min bestilling morgenmad var inkludere men hotellet sagde at det havde været en fejl, og jeg venter stadig for en kopi af min regning. Damen ved skranken nægtede at udlevere en kopi af den, og sagde de vil sende kopien via mail. Hvor er den?"

"Det var fint"

"Udslidt hotel, som efter min mening ikke kan bruges til andet end en hurtig overnatning. Der var ikke engang vand på værelset, og da vi ankom sent, måtte vi ned i receptionen og købe to flasker vand, men da hotellet er underbemandet, måtte vi stå og vente længe før der dukkede en ansat op. Den omtalte morgenmad var helt standard, og der var så mange gæster, at det ikke var muligt at sidde ned. Morgenmaden blev serveret på plastiktallerkner. Usselt er det ord jeg først tænker på. "

"The pool area was nice. The room was very dirty. We asked for an extra cleaning but that didnt make a difference. The room was very old and very used. Black mold in the bath room. We are not comming back we have had hotels to the third of the price being 10 times better. Dont. Ring kids because the pool is basicly an adult film area where they also are smoking pot. "