Familievenlige hoteller i Nordvestlige San Antonio

"I recently stayed at this hotel and found the property itself to be well maintained and in very good condition. The rooms and common areas were clean, and overall the hotel has a lot of potential. However, the service experience was disappointing. The staff did not seem happy to assist guests, and their attitude made interactions feel unwelcoming. Breakfast was advertised until 10 AM, but items were not being refilled once they ran out. Each time I asked for something that was supposed to be...

"Liked the fridge and microwave in the room- very helpful. Thanks!"

"This was our first stay since the Hilton transition, and the collapse in quality is staggering.The resort has devolved from an upscale sanctuary into an under maintained, commercialized venue that prioritizes a "trashy carnival money grab" over paying overnight guests. We paid a premium luxury rate to enjoy resort amenities we could not even access or use. The failures during our stay included: Under maintained Grounds & Broken Amenities: The lawns were poorly kept, and major signature water...

"10/10 experience IMO. No problems whatsoever!"

"We wouldn’t stay here again. The room was just okay :/ The shower had lukewarm water at best, showers were cold and uncomfortable. Breakfast was disgusting. The eggs tasted like the pan they had been cooked in. They were inedible and extremely greasy. The bedroom linens were very obviously stained. The room was pleasantly cool but humid and sticky if that makes any sense. Location was good."

"Staff was very friendly and helpful. breakfast was excellent. rooms are nice however the carpet is very old and has a urine odor. probably from pet's accidents. I stayed at this hotel 3 years ago and complained about the same issue with the carpet. In my opinion, if you're going to allow pets, floors should not be carpeted. I have been in other hotels where the floors are tiled and makes cleaning better and odorless. I really like the friendliness, breakfast, clean beds and bathrooms, BUT...

"Breaks fast was excellent Monday- Wednesday. Thursday - Friday was terribly overcrowded and there was no room to sit!!!"

"It was a good property check in was fast and staff was friendly"