Udendørsområde

Anmeldelser af The Westin New York Grand Central

4.5 out of 5
The Westin New York Grand Central
212 East 42nd Street, New York, NY

Anmeldelser

8,8

Fremragende

Bedømmelse på 10 − Fremragende. 1570 af i alt 2441 anmeldelser" "
Bedømmelse på 8 − Udmærket. 476 af i alt 2441 anmeldelser" "
Bedømmelse på 6 − Okay. 197 af i alt 2441 anmeldelser" "
Bedømmelse på 4 − Dårligt. 113 af i alt 2441 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 85 af i alt 2441 anmeldelser" "

9,0/10

Rengøring

9,0/10

Service og personale

8,4/10

Faciliteter

9,0/10

Overnatningsstedets tilstand og faciliteter

8,6/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Kristine

Overnattede 2 nætter i oktober 2023
Svar fra Customer Service den 24. okt. 2023
Thanks for sharing this perfect rating, Kristine!We're thrilled to hear you enjoyed your stay at The Westin New York Grand Central! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 Fremragende

Anders

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i oktober 2023
Svar fra Customer Service den 27. okt. 2023
Anders, it's fantastic to see your perfect rating for The Westin New York Grand Central. We're elated that your stay was great in every way. We appreciate your recognition and your choice to stay with us. The team at The Westin New York Grand Central can't wait to welcome you back for another splendid visit.

6/10 Okay

Johan Emil

Synes godt om: Service og personale, værelsets komfort
Overnattede 1 nat i maj 2023
Svar fra Customer Service den 20. maj 2023
Thank you for sharing your feedback, Johan!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.

6/10 Okay

Kirsten

Overnattede 4 nætter i april 2023
Svar fra Customer Service den 11. apr. 2023
We appreciate the feedback, Kirsten.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 Fremragende

Sylvia

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Enjoy stay at hotel. vey friendly staff.

10/10 Fremragende

ALEJANDRA, WYCKOFF

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good for families and businesses
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Jennifer

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful rooms, lots of space in the king/sofabed room even with the sofabed pulled out. Gorgeous view of the Empire State Building!!! Grand Central Dining concourse and subway access was so fantastic and was walkable to so many sights
Overnattede 3 nætter i maj 2024

10/10 Fremragende

Ahmad

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
From the moment I arrived, I was greeted with exceptional customer service that set the tone for my entire stay. The front desk concierge, Thomas, exemplified professionalism and courtesy in every interaction. I can't speak highly enough of the outstanding service provided by Thomas and the entire team. I look forward to my next visit!
Overnattede 1 nat i maj 2024

10/10 Fremragende

JACK-THANH

Overnattede 1 nat i maj 2024
Svar fra Customer Service den 27. maj 2024
Jack-Thanh, thank you for your excellent rating! The team at The Westin New York Grand Central is thrilled you enjoyed your stay. We're looking forward to welcoming you back soon.

10/10 Fremragende

Oscar

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Good Attention and the Breakfast good
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 25. maj 2024
Oscar, thank you for your positive feedback! The team at The Westin New York Grand Central is delighted to hear you enjoyed the attention provided and the breakfast offerings. We look forward to welcoming you back soon.

8/10 Udmærket

Julie

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I am a frequent guest at this facility because of its convenience, relative cleanliness, and reasonable rates. My greatest disappointment is the small number of towels provided, but easily remedied with a request for extra. The staff is great And very accommodating
Overnattede 2 nætter i maj 2024
Svar fra Customer Service den 24. maj 2024
Hello Julie,Thank you for continuously choosing The Westin New York Grand Central. It is wonderful to know that you find our location, cleanliness, and rates to be satisfactory. We appreciate your feedback regarding the towels and are glad to hear that this can be easily addressed through a request. Our team members are always here to ensure your stay is pleasant. We're looking forward to welcoming you back on your next visit.

6/10 Okay

Brian

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Check in took a very long time
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 24. maj 2024
Brian, thank you for sharing your feedback. Your observation regarding the check-in process is valuable, and the team is continuously working to improve overall efficiency and guest experience. We hope to have the opportunity to serve you again in the future.

8/10 Udmærket

Eren

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Das Hotel hat eine sehr gute Lage um Zufuss alles zu erreichen die Station grand Central ist in 5 min zu erreichen. Sehr viel los im Hotel ist immer sehr turbulent in der Lobby. Sandra am Empfang war sehr sehr nett und zuvorkommend.
Overnattede 4 nætter i maj 2024
Svar fra Customer Service den 22. maj 2024
Eren, vielen Dank für Ihre freundlichen Worte über das Westin New York Grand Central und für die Wertschätzung der günstigen Lage. Es ist schön zu hören, dass Sandra mit ihrer Hilfsbereitschaft und Freundlichkeit einen positiven Eindruck auf Sie gemacht hat. Wir hoffen, Sie für einen weiteren wundervollen Aufenthalt wieder bei uns begrüßen zu dürfen.

8/10 Udmærket

Sakayi

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 22. maj 2024
Sakayi, thank you for your positive rating of The Westin New York Grand Central. We're delighted to know you had a pleasant experience and hope to welcome you back soon!

10/10 Fremragende

Valenisia

Rejste med familie, Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice hotel to stay in. It’s far enough from the noise in Times Square but still close to get around!
Overnattede 4 nætter i maj 2024
Svar fra Customer Service den 21. maj 2024
Valenisia, thank you for the wonderful feedback. The Westin New York Grand Central is glad to hear you enjoyed its location, providing a peaceful retreat while still being conveniently close to attractions. We're looking forward to welcoming you back!

8/10 Udmærket

Helen

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great stay!
Overnattede 2 nætter i maj 2024
Svar fra Customer Service den 20. maj 2024
Helen, thank you for your kind words! The Westin New York Grand Central is delighted you had a great stay. We're looking forward to welcoming you back.

4/10 Dårligt

Hector

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Rengøring
The Hotel has lots of hidden fees.
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 19. maj 2024
Hector, thank you for your feedback. The information you provided is valuable, and we strive to ensure transparency in all charges. If you have any concerns or require further clarification, our team members are here to assist.

8/10 Udmærket

sampath Kumar

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 20. maj 2024
Sampath, thank you for your rating! The Westin New York Grand Central is delighted to see you had an enjoyable stay. We hope to welcome you back soon.

10/10 Fremragende

Susan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 20. maj 2024
Susan, thank you for your fantastic rating of The Westin New York Grand Central. Our team is delighted that you enjoyed your stay. We look forward to hosting you again soon!

8/10 Udmærket

pinky

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good stay
Overnattede 2 nætter i maj 2024
Svar fra Customer Service den 19. maj 2024
Pinky, thank you for choosing The Westin New York Grand Central. We are pleased you had a good stay. We hope to welcome you back for an even better experience in the future.

10/10 Fremragende

Davina

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Best hotel I’ve stayed at in Manhattan. Staff were all wonderful. I’ll be going back when I visit annually.
Overnattede 4 nætter i maj 2024
Svar fra Customer Service den 19. maj 2024
Davina, thank you for your wonderful review! The Westin New York Grand Central team is thrilled to hear that you had such an exceptional stay. We look forward to welcoming you back on your annual visits!

10/10 Fremragende

Thomas

Rejste med familie
Excellent all around
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 19. maj 2024
Thomas, the team at The Westin New York Grand Central is delighted you had an excellent stay! We're looking forward to welcoming you back for another great experience.

10/10 Fremragende

JONATHAN

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I have stayed here many times. My only complaint is that the room was not equipped with a USB port.
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 19. maj 2024
Jonathan, thank you for your loyalty to The Westin New York Grand Central. We're delighted to hear you enjoy staying with us. We apologize for the inconvenience you faced regarding the room amenities. We're continuously working to improve, and we appreciate your feedback. We're looking forward to welcoming you back soon.

8/10 Udmærket

kia

Rejste med familie
Synes godt om: Rengøring, faciliteter
I've been to NYC quite a few times, and I've never stayed in a hotel that had a lot space, but the Westin had all the space I needed. Hotel is convenient to many shopping, restaurants and in walking distance to many attractions including Time Square.
Overnattede 2 nætter i maj 2024
Svar fra Customer Service den 17. maj 2024
Kia, thank you for choosing The Westin New York Grand Central. It is wonderful to hear you enjoyed the spacious accommodations and found our location convenient for shopping, dining, and exploring nearby attractions. We hope to welcome you back on your next visit to NYC!

10/10 Fremragende

Alex Ray

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i april 2024
Svar fra Customer Service den 17. maj 2024
Alex, thank you for your outstanding rating of The Westin New York Grand Central! Our team is thrilled to know you had such a positive experience. We're looking forward to welcoming you back soon.

10/10 Fremragende

Patricia

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Our entire stay was fantastic! All of our requests were answered within minutes. The hotel was very clean and safe. The hotel restaurant had very good food and drinks.
Overnattede 4 nætter i maj 2024
Svar fra Customer Service den 14. maj 2024
Patricia, it's wonderful to hear you found your stay at The Westin New York Grand Central fantastic. We're thrilled that your requests were promptly dealt with and you felt comfortable in our clean, secure environment. Your kind words about our restaurant's food and beverages are much appreciated. Thank you for choosing us, and we hope to welcome you back in the future.

8/10 Udmærket

Abraham V

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Convenient location.
Overnattede 3 nætter i maj 2024
Svar fra Customer Service den 14. maj 2024
Abraham V, it's wonderful to learn that you appreciated the strategic location of The Westin New York Grand Central. We hope this convenience added value to your stay and look forward to having you again for another enjoyable experience.

8/10 Udmærket

Yajnaseni

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i maj 2024
Svar fra Customer Service den 15. maj 2024
Yajnaseni, thank you for rating your stay at The Westin New York Grand Central. We're delighted you had a positive experience with us! We hope to welcome you back on your next visit to New York City.

10/10 Fremragende

Sally

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We spent a long weekend in Manhattan. Ideal location as we were able to walk everywhere. Just far enough away from Time Square to avoid all the people but close enough to walk over to Times Square in the afternoon and in the evening. Room was a good size. The 3 of us were very comfortable.
Overnattede 3 nætter i maj 2024
Svar fra Customer Service den 14. maj 2024
Sally, thank you for your wonderful review! It's fantastic to hear that The Westin New York Grand Central offered an ideal location for your long weekend in Manhattan. We're delighted that you found the room size comfortable for all three of you. We can't wait to welcome you back on your next visit to the city.

10/10 Fremragende

Robin, Lakeland

Rejste med partner
Synes godt om: Faciliteter
Great hotel
Overnattede 3 nætter i maj 2024
Svar fra Customer Service den 14. maj 2024
Robin, we're thrilled to learn that your stay at The Westin New York Grand Central lived up to your expectations. Thank you for acknowledging the quality of our property. We look forward to welcoming you back in the future.

10/10 Fremragende

Michael

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Ideal location to visit the main attractions. Near a hop-on/hop-off bus route for uptown or downtown loops, near shuttle routes to get to Newark. Tons of dining options nearby. Rooms are spacious and quiet by NYC standards. So convenient if travelling without a car.
Overnattede 3 nætter i maj 2024
Svar fra Customer Service den 13. maj 2024
Michael, your wonderful feedback regarding The Westin New York Grand Central has put big smiles on our faces. We're thrilled to know that the strategic location and our ample, peaceful rooms added to the joy of your trip. It's also great to hear our property made car-less travel easier for you, and that you found plenty of dining options nearby. We hope to welcome you back in the future for another exceptional experience.

6/10 Okay

Elisha

Rejste med familie
Synes godt om: Rengøring
Synes ikke om: Service og personale
BUYER BEWARE: We stayed here for one night. The rooms were nice, the location was convenient but I would NOT recommend this hotel. They have unethical pricing practices. We expected a high price for NYC but many fees were never disclosed, just charged. When we booked through Expedia it was stated that there would be a destination fee on the room; however, when we got our bill there were also undisclosed destination fees charged for parking and even breakfast $120 for a breakfast buffet for 4 and that's after two of those meals were supposedly complimentary. A separate undisclosed fee for each thing! I tried calling and was dumped into a voicemail. My expectations of receiving any answers on this are very low.
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 14. maj 2024
Elisha, it's meaningful to hear feedback that provides an opportunity for improvement. We regret to learn about your concerns regarding the clarity of our pricing. Our goal is always transparency and honesty about potential expenses, and we certainly don't wish for any guest to feel surprised about charges incurred during their stay. We appreciate hearing about your positive comments regarding the comfortable rooms and strategic location. For your pricing queries and seeking answers, our customer service representatives and financial team are more than ready to assist you further for better understanding. Thank you for reaching out.

10/10 Fremragende

Adrian

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 14. maj 2024
Adrian, thank you for choosing The Westin New York Grand Central for your recent stay. We're delighted to learn of your positive experience. We appreciate your high rating and look forward to hosting you again in the future.

4/10 Dårligt

Shankar

Rejste med familie og småbørn
Synes godt om: Rengøring
Synes ikke om: Service og personale, faciliteter
Parking was not free at the hotel. Breakfast was not included as part of the booking. Server or manager at the breakfast section was very impolite. Kept repeatedly asking which room we were in and if we paid for the breakfast etc.
Overnattede 2 nætter i maj 2024
Svar fra Customer Service den 22. maj 2024
Shankar,Thank you for sharing your feedback. It's clear there were aspects of your stay that did not meet your expectations. The concerns regarding your breakfast experience will be looked into. Should you choose to stay with us again, we hope to provide a more seamless experience.

10/10 Fremragende

Zhiyong

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
great experience
Overnattede 2 nætter i maj 2024
Svar fra Customer Service den 13. maj 2024
Zhiyong, thank you for choosing The Westin New York Grand Central. We're thrilled to hear that you had a great experience! We can't wait to welcome you back on your next visit to the city.

10/10 Fremragende

Kristen

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Perfect central location to all that NYC has to offer.
Overnattede 2 nætter i maj 2024
Svar fra Customer Service den 13. maj 2024
Kristen, it's uplifting to hear that you valued the optimal location of The Westin New York Grand Central for exploring the diverse attractions New York City provides. We eagerly anticipate your next visit.

2/10 Forfærdeligt

Nikhil

Synes godt om: Rengøring
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i maj 2024
Svar fra Customer Service den 13. maj 2024
Nikhil, it's concerning to see that your experience did not meet expectations. We strive to ensure our guests have quality experiences. We acknowledge your rating and would like to hear more about your stay to understand how we can improve. We are always committed to enhancement and sincerely hope you'll give us another opportunity in the future.

10/10 Fremragende

Amanda

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i maj 2024
Svar fra Customer Service den 13. maj 2024
Amanda, thank you for taking the time to rate The Westin New York Grand Central. We're thrilled to have met your expectations, and we look forward to welcoming you back in the future.

8/10 Udmærket

Lisa

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This was a very nice hotel and property. I would stay again!
Overnattede 2 nætter i maj 2024
Svar fra Customer Service den 11. maj 2024
Lisa, it's wonderful to hear you found The Westin New York Grand Central to be a delightful place to stay. We're truly pleased that you'd consider joining us again in the future. Your positive feedback is greatly appreciated by our team. Thank you for taking the time to share your thoughts.

10/10 Fremragende

Daniel James

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Clean. Friendly staff. Nice breakfast buffet.
Overnattede 2 nætter i maj 2024
Svar fra Customer Service den 11. maj 2024
Daniel, we're thrilled to hear of your enjoyable experience at The Westin New York Grand Central. It's wonderful that our cleanliness standards, amicable team members, and delightful breakfast buffet met your expectations. We sincerely look forward to hosting you again.

10/10 Fremragende

Mevlida

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Everything is excellent!
Overnattede 2 nætter i maj 2024
Svar fra Customer Service den 10. maj 2024
Mevlida, it's delightful to hear you found everything to be excellent at The Westin New York Grand Central. We strive to offer a memorable experience for our guests and it's great to hear that we achieved this during your stay. We look forward to welcoming you back on your next visit to New York City.

10/10 Fremragende

Tracy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 6 nætter i maj 2024
Svar fra Customer Service den 11. maj 2024
Thank you for taking the time to leave this wonderful rating, Tracy! We hope to see you again soon at The Westin New York Grand Central so we can share yet another amazing experience!

10/10 Fremragende

rochelle

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Will stay again, easy access to grand central station and other mid town sites.
Overnattede 4 nætter i maj 2024
Svar fra Customer Service den 10. maj 2024
Rochelle, it's great to know that your stay at The Westin New York Grand Central was convenient for your needs. Our location truly offers easy connections to many of the city's attractions. We're thrilled to hear that you're planning to stay with us again. We look forward to your next visit.

10/10 Fremragende

Christof, Tucker

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice spot, great service. I'll be back
Overnattede 3 nætter i april 2024
Svar fra Customer Service den 10. maj 2024
Christof, it's wonderful to hear that you enjoyed your time at The Westin New York Grand Central. We appreciate your positive feedback about our excellent service. We're excited to have the opportunity of welcoming you back in the future.

10/10 Fremragende

Bruce

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Friendly and helpful staff
Overnattede 4 nætter i maj 2024
Svar fra Customer Service den 7. maj 2024
Bruce, it's wonderful to hear that you had such a positive experience at The Westin New York Grand Central. Our team members strive to provide friendliness and assistance to our guests. We look forward to your next visit.

10/10 Fremragende

Justin Chance

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Faciliteter
Really enjoyed our stay here, will definitely return in the future
Overnattede 2 nætter i maj 2024
Svar fra Customer Service den 7. maj 2024
Justin, thank you for your positive feedback. It's fantastic to know that you really enjoyed your stay at The Westin New York Grand Central. We eagerly await your future visits so we can continue to provide the stellar service you've come to expect.

10/10 Fremragende

Murata

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i maj 2024
Svar fra Customer Service den 8. maj 2024
Murata, we're thrilled to see your 5-star rating for The Westin New York Grand Central. It's great news that your stay left a strong positive impression. We can't wait to welcome you back when your travels bring you to New York again. Thank you for your review!

8/10 Udmærket

Hendrik

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Midden in Midtown, veel bezienswaardigheden op loopafstand
Overnattede 3 nætter i maj 2024
Svar fra Customer Service den 6. maj 2024
Hendrik, het is geweldig om te horen dat je de locatie van The Westin New York Grand Central gunstig vond om naar verschillende bezienswaardigheden te wandelen. Wij stellen uw feedback op prijs en kijken ernaar uit u binnenkort weer te mogen verwelkomen.

10/10 Fremragende

DARLENE

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Comfortable room;easy access to taxis. Helpful staff
Overnattede 3 nætter i maj 2024
Svar fra Customer Service den 6. maj 2024
Darlene, it's fantastic to read your kind words about The Westin New York Grand Central. We're thrilled you enjoyed our convenient location and the assistance provided by our team members. We appreciate your feedback and look forward to your next comfortable stay.

10/10 Fremragende

steven

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
person at check in was great at her job
Overnattede 3 nætter i maj 2024
Svar fra Customer Service den 6. maj 2024
Steven, thank you for sharing your experience at The Westin New York Grand Central. It's wonderful to hear that the colleague at check-in made such a great impression on you. We're proud of our team member's genuine dedication to providing excellent service. Come visit us again soon!