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Anmeldelser af Hu. Hotel

3.5 out of 5
Hu. Hotel
79 Madison Avenue, Memphis, TN

Anmeldelser

8,2

Alletiders

Bedømmelse på 10 − Fremragende. 471 af i alt 1004 anmeldelser" "
Bedømmelse på 8 − Udmærket. 260 af i alt 1004 anmeldelser" "
Bedømmelse på 6 − Okay. 140 af i alt 1004 anmeldelser" "
Bedømmelse på 4 − Dårligt. 84 af i alt 1004 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 49 af i alt 1004 anmeldelser" "

8,4/10

Rengøring

8,6/10

Service og personale

7,4/10

Faciliteter

8,0/10

Overnatningsstedets tilstand og faciliteter

7,8/10

Miljøvenligt

Anmeldelser

4/10 Dårligt

Christina Dahl

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Disappointed
We stayed one night and I must say that we have never felt so unwelcome in a hotel before. The staff seemed annoyed if we asked any basic question - such as, “why is there no towels in our room” “why doesn’t the elevator work”. When we went back in the night, the lady at the counter had a private conversation on her phone and disregarded our presence or questions but yelled some minute after, very aggressively, “what did you say?!” The rooms seemed half finished. Art decor is really a stretch. Roof top bar closed and lobby area not available either. This is not a cheap hotel, so I had expected more. I would really not recommend this hotel.
Overnattede 1 nat i januar 2024
Svar fra Adam Herrod Hotel Manager den 25. jan. 2024
Thank you Christina for taking the time to leave us a review. This is completely unacceptable from our staff and our entire management team has been made aware. Our rooftop bar was closed due to inclement weather, so we do apologize for the inconveniences. We hope to make this up to you in the future. See you soon.

8/10 Udmærket

Michael

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 6 nætter i maj 2023
Svar fra Christian Peppers (Guest Services Supervisor) den 14. maj 2023
We appreciate your feedback and hope you stay with us again!

8/10 Udmærket

Rikke

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Virkelig godt
Godt hotel. Alle ansatte er flinke og hjælpsomme. Værelserne er store og hyggelige.
Overnattede 2 nætter i december 2019

10/10 Fremragende

Max

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I loved the room the most. the decor is not basic nor is it overwhelming. the bathtub was amazing. bed was clean and comfortable. pillows were too flat for me but to each his own.
Overnattede 1 nat i maj 2024
Svar fra Adam Herrod General Manager den 28. maj 2024
Thank you Max for leaving us a 5-star review. We hope to see you again soon!

10/10 Fremragende

Christopher

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
We loved staying at the Hu Hotel.
Overnattede 4 nætter i maj 2024
Svar fra Adam Herrod General Manager den 28. maj 2024
Thank you Christopher for leaving us a 5-star review. We are so glad that you enjoyed your experience with us and we hope to see you again soon!

6/10 Okay

Salvatore

Rejste med partner
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
I liked the comfort of the king size bed. Didn’t like the breakfast options for vegetarians, you had to call front desk to bring up fresh towels etc, Not a princess in anyway but when Im on holidays I prefer not to have to tidy up my room. Carpet was very dirty. Had to call a few times for clean towels.
Overnattede 3 nætter i maj 2024
Svar fra Adam Herrod General Manager den 28. maj 2024
Thank you Salvatore for this feedback. We will definitely take in consideration the vegetarian options for our guests. I'm disappointed to hear that our service wasn't up to the standard that we strive for, but thank you for informing us on this situation. We hope you have a safe travel.

10/10 Fremragende

Shelby

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Rooftop bar is lovely with a good happy hour. Room and bed comfortable
Overnattede 3 nætter i maj 2024
Svar fra Adam Herrod General Manager den 21. maj 2024
Thank you Shelby for your 5-star review. We hope to see you again soon.

8/10 Udmærket

Yvette

Rejste med partner
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Stayed in large, clean room that looked like it had recently been renovated - in a traditional/art deco style. The hotel overall felt a little soul-less. It has a large lobby but no one used it. Popped to the roof terrace and it was busy with great views at sunset. Reception staff were ok. Parking is just over the road but be warned that the lifts have a tendency to fail - it looked both on arrival and departure we were going to have to lug our cases up/down 4/5 flights - so maybe check in first before parking.
Overnattede 2 nætter i maj 2024
Svar fra Adam Herrod General Manager den 20. maj 2024
Thank you Yvette for leaving us a 4-star review. We are currently activating events for our lobby and we are sorry that you won't be here for our bi-weekly live jazz event on Mondays! We hope to see you again soon.

8/10 Udmærket

Darren

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
This property is located downtown memphis. This part of town has trolly cars starting the one way street surrounding the hotel. This made initial parking to check in difficult. We found a parking garage a few blocks away and drug our luggage along the city street and past dark alley ways. We didn’t feel unsafe but kept our radars on. The hotel was nice and the beds were like sleeping on clouds. We did not partake in their $15 very limited breakfast bar.
Overnattede 1 nat i maj 2024
Svar fra Adam Herrod General Manager den 20. maj 2024
Thank you Darren for leaving us a 4-star review. We hope to see you again soon!

8/10 Udmærket

Margaret

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i maj 2024
Svar fra Adam Herrod General Manager den 20. maj 2024
Thank you for leaving us a 4-star hotel Margaret. We hope to see you again soon.

2/10 Forfærdeligt

Mary, Dallas

Rejste med familie
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I felt unsafe staying there with my three kids. There were homeless men outside the hotel and sketchy characters walking around. The photos do not match the hotel.
Overnattede 1 nat i maj 2024
Svar fra Adam Herrod General Manager den 20. maj 2024
Thank you Mary for leaving us a candid review about your stay. We apologize that you didn't feel safe at our hotel. We are a downtown hotel and we try to secure the surrounding areas as best as we can, but it seems that we fell short. We hope to regain your trust in our brand.

10/10 Fremragende

James

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Close to everything we wanted to see. Just around the corner to catch the trolley...1$ to ride each ride...to Beale Street. Very nice room.
Overnattede 2 nætter i maj 2024
Svar fra Adam Herrod General Manager den 14. maj 2024
Thank you James for leaving us a 5-star review. We hope to see you again soon!

6/10 Okay

Hamish

Forretningsrejsende
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Great hotel - except for the check in experience - when I arrived there was no one to check me in - waited over an hour to get my room key...
Overnattede 1 nat i maj 2024
Svar fra Adam Herrod General Manager den 14. maj 2024
Thank you Hamish for leaving us a review about your most recent stay. We had a staffing issue that resulted in us having to find coverage. We do apologize for this and we hope to make up for this in the future.

4/10 Dårligt

Shams

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i maj 2024
Svar fra Adam Herrod General Manager den 10. maj 2024
Thank you Shams for leaving us a survey about your most recent stay. I would love to hear more about why you feel we deserved that score.

10/10 Fremragende

Bryan Carlos

Overnattede 1 nat i maj 2024
Svar fra Adam Herrod General Manager den 28. maj 2024
Thank you Bryan for leaving us a 5-star review. We hope to see you again soon!

10/10 Fremragende

Lisa

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great hotel experience - staff was friendly and helpful.
Overnattede 5 nætter i april 2024
Svar fra Adam Herrod General Manager den 7. maj 2024
Thank you Lisa for leaving us a 5-star review. We hope to see you again soon!

10/10 Fremragende

Nicholas

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lovely property and friendly staff (Mike) Roof top bar has a great view. Breakfast could be a little better for the price.
Overnattede 2 nætter i maj 2024
Svar fra Adam Herrod General Manager den 6. maj 2024
Thank you Nicholas for your 5-star review and we will take your suggestion into consideration for the future. Safe travels.

8/10 Udmærket

Beatriz

Rejste med familie
Synes godt om: Rengøring, service og personale
The view is excellent, so is the location.
Overnattede 1 nat i maj 2024
Svar fra Adam Herrod General Manager den 6. maj 2024
Thank you Beatriz for leaving us a 4-star review. We hope to see you again soon!

4/10 Dårligt

James

Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
I gave his location another chance, but I find the rooms to be outdated and poorly maintained
Overnattede 2 nætter i april 2024
Svar fra Adam Herrod General Manager den 3. maj 2024
Thank you James for leaving us a review. I apologize that our hotel isn't up to your standards. Safe travels.

10/10 Fremragende

Carolynn, Waterloo

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very close to "touristy" Beale Street; which was what we were looking for on this trip. Lovely rooftop with exceptional views, wish it was open for early morning tea and coffee.
Overnattede 1 nat i maj 2024
Svar fra Adam Herrod General Manager den 3. maj 2024
Thank you Carolynn for leaving us a 5-star review. We hope to see you again soon!

10/10 Fremragende

Kristen

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Checking in was so easy… nicest staff!!
Overnattede 1 nat i april 2024
Svar fra Adam Herrod General Manager den 2. maj 2024
Thank you Kristen for leaving us a 5-star review. We are thrilled that you enjoyed our service. We hope to see you again soon!

10/10 Fremragende

Paul

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
We were told about the area being rough, but I was surprised to find out it was fairly clean and safe.
Overnattede 1 nat i april 2024
Svar fra Adam Herrod General Manager den 2. maj 2024
Thank you Paul for leaving us a 5-star review.

6/10 Okay

Kimberly, Bartlett

Synes godt om: Rengøring, service og personale
Nice and comfortable stay.
Overnattede 1 nat i april 2024
Svar fra Adam Herrod General Manager den 1. maj 2024
Thank you Kim for completing a survey about your most recent stay. I would love to hear more about your experience with us and how we could've improved your score.

8/10 Udmærket

Jarmon

Overnattede 1 nat i april 2024
Svar fra Adam Herrod General Manager den 20. maj 2024
Thank you Jarmon for leaving us a 4-star review. We hope to see you again soon.

8/10 Udmærket

Reanecia

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Adam Herrod General Manager den 1. maj 2024
Thank you Reanecia for leaving us a 4-star review. We hope to see you again soon.

4/10 Dårligt

Shanna

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Unfriendly staff! Not once was I greeted in a friendly manner, employees were always visibly on their phones or complaining about their lives. I was charged an extra $75 per day for incidentals as I was checking in. For someone who had budgeted their stay for 5 days, that was quite the hit right off the bat. I guess being able to eat while staying there is secondary. I will not be back and most definitely won’t refer anyone to stay at the Hu.
Overnattede 5 nætter i april 2024
Svar fra Adam Herrod General Manager den 30. apr. 2024
Shanna, I apologize that our service wasn't up to the standard that we hold ourselves to. However, we do appreciate you for bringing this to our attention. This will be addressed with our entire staff. In regards to the incidentals, this hold is common amongst our industry. Nevertheless, you will be receiving this back 3-4 business days. We hope that you give us another chance to redeem ourselves. Safe travels!

10/10 Fremragende

Abigail

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We truly enjoyed our stay at Hu Hotel. We wanted to be close enough to walk to Beale St and far enough away. It was absolutely the perfect location. Very quiet , rooms were clean and staff was very nice and helpful! The only issue we had was ice. You had to ask for ice on the first floor. Not a huge complaint. Just a little inconvenience. But would definitely recommend and stay here again.
Overnattede 2 nætter i april 2024
Svar fra Adam Herrod General Manager den 30. apr. 2024
Thank you Abigail for leaving us a 5-star review. We are so happy that you were pleased with your stay. We do apologize that we do not have ice machines on the guest room floors. We look forward to seeing you again.

10/10 Fremragende

Liujing

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Adam Herrod General Manager den 29. apr. 2024
Thank you Liujing for leaving us a 5-star review. We hope to see you again soon!

10/10 Fremragende

Alexandra

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent rooftop bar. Clean and newly renovated. Would recommend to friends!
Overnattede 2 nætter i april 2024
Svar fra Adam Herrod General Manager den 29. apr. 2024
We are so happy that you enjoyed our rooftop and we hope to see you again soon Alexandra!

8/10 Udmærket

Alan

Overnattede 2 nætter i april 2024
Svar fra Adam Herrod General Manager den 17. maj 2024
Thank you Alan for leaving us a 4-star review. We hope to see you again soon!

8/10 Udmærket

Nina

Good hotel
Overnattede 1 nat i april 2024
Svar fra Adam Herrod General Manager den 26. apr. 2024
Thank you Nina for leaving us a 4-star review. We hope to see you again soon!

10/10 Fremragende

Alexia

Overnattede 1 nat i marts 2024
Svar fra Adam Herrod General Manager den 19. apr. 2024
Thank you Alexia for taking the time to leave us a 5-star review. We hope to see you again soon!

10/10 Fremragende

Jon, Duluth

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel is very clean and modern, and has nice touches such as cold water and coffee always available. The location is great - along the river, near the trolley cars and Beale Street.
Overnattede 1 nat i april 2024
Svar fra Adam Herrod General Manager den 15. apr. 2024
Thank you Jon for leaving us a 5-star review. We hope to see you again soon!

6/10 Okay

Aaron, Oklahoma City

Rejste med partner
Synes godt om: Rengøring
i love the views from this hotel. i stayed on the 14th floor in the king suite corner room that gave an almost panoramic view looking over the bridge and river. the room was spacious and the shower bath combo was nice. the bed wasn’t the most comfortable i’ve slept on in a hotel. it’s easy to get around locally as everything is just about in walking distance or a trolley ride away.
Overnattede 3 nætter i april 2024
Svar fra Adam Herrod General Manager den 15. apr. 2024
Thank you Aaron for taking the time to leave us a review about your experience at the Hu. I'm sorry that you weren't able to get the best rest but we hope to make up for that in the future. Safe travels.

10/10 Fremragende

India

Overnattede 1 nat i april 2024
Svar fra Adam Herrod General Manager den 6. maj 2024
Thank you India for leaving us a 5-star review. We hope to see you again soon!

8/10 Udmærket

Kirk

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
Small things like burned out lightbulbs, leaky shower and broken tv remote, nothing serious. Overall it’s 4stars, 4.5 if I could
Overnattede 2 nætter i april 2024
Svar fra Adam Herrod General Manager den 15. apr. 2024
Thank you for leaving us a 4-star review Kirk. We are working to fix those issues that you have listed and we hope to be in better shape during your next visit. See you soon!

8/10 Udmærket

IRENE, Seattle

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything was very good. The only thing was that when we tried to check in 15 mins earlier, they were not able to accommodate us. And the room doesn’t have a coffee maker so every morning and evening I had to go down to the lobby to get hot water for my tea.
Overnattede 2 nætter i april 2024
Svar fra Adam Herrod General Manager den 15. apr. 2024
Thank you Irene for leaving us a 4-star review. I'm sorry we weren't able to get you checked-in early. I'm glad it did not impact your stay tremendously and we hope to see you again soon.

10/10 Fremragende

Jonathan

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I found the staff at the hotel very friendly and helpful, excellent location and my rooms view was( WOW ) and I highly recommend the Hu hotel and I will be returning.
Overnattede 7 nætter i marts 2024
Svar fra Adam Herrod General Manager den 15. apr. 2024
Thank you Jonathan for leaving us a 5-star review. We can't wait to see you again. Safe travels!

10/10 Fremragende

Brian

Rejste med partner, Rejste med kæledyr
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I loved the room. For a room that size, it had a huge, comfortable King Size Bed. The bathroom was my favorite thing,very spacious. Shower was excellent too. Staff was nice and courteous. Rooftop bar has a great view of the Mississippi River.
Overnattede 4 nætter i april 2024
Svar fra Adam Herrod General Manager den 15. apr. 2024
Thank you Brian for taking the time to leave us a 5-star review. We truly do appreciate you choosing the Hu Hotel and we hope to see you again soon!

10/10 Fremragende

Beverly

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent staff, good location & lovely rooftop bar!
Overnattede 2 nætter i april 2024
Svar fra Adam Herrod General Manager den 15. apr. 2024
Thank you Beverly for leaving us a 5-star review. We hope to see you again soon!

10/10 Fremragende

Pallavi

Overnattede 1 nat i april 2024
Svar fra Adam Herrod General Manager den 1. maj 2024
Thank you Pallavi for leaving us a 5-star review.

2/10 Forfærdeligt

WILLIAM

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Adam Herrod General Manager den 8. apr. 2024
Thank you William for leaving us a review. I would love to hear why you believe we deserved the score we received. I look forward to hearing from you.

10/10 Fremragende

Geraldeeni

Overnattede 1 nat i marts 2024
Svar fra Adam Herrod General Manager den 22. apr. 2024
Thank you Geraldeeni for leaving us a 5-star review. We hope to see you again soon.

10/10 Fremragende

Aaron

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Adam Herrod General Manager den 1. apr. 2024
Thank you Aaron for leaving us a 5-star review. We hope to see you again soon!

8/10 Udmærket

Erika

Rejste med partner, Rejste med kæledyr
Synes godt om: Service og personale
It’s just an okay hotel. I’m travelling with my pets and the pet fee is ridiculous. No parking on lot, no valet but there’s a lot right across the street.
Overnattede 1 nat i marts 2024
Svar fra Adam Herrod General Manager den 28. mar. 2024
Thank you Erika for leaving us a 4-star review.

10/10 Fremragende

Rudolph

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overall, I found this property very unique in a good way. I loved my room. It was very spacious. The only thing is the sofas needed to be tidied a little bit. It’s a great place to stay if you are looking for a spacious room with peace and quiet, this is the place.
Overnattede 1 nat i marts 2024
Svar fra Adam Herrod General Manager den 28. mar. 2024
Thank you Rudolph for leaving us a 5-star review. We hope to see you again soon in the future. Safe travels

10/10 Fremragende

Bernard

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great experience!
Overnattede 3 nætter i marts 2024
Svar fra Adam Herrod General Manager den 28. mar. 2024
Thank you Bernard for a 5-star review. We hope to see you again soon!

8/10 Udmærket

Zachary

Synes godt om: Rengøring
Overnattede 4 nætter i marts 2024
Svar fra Adam Herrod General Manager den 28. mar. 2024
Thank you Zachary for leaving us a 4-star review. We hope to see you again soon!

10/10 Fremragende

Zaythoven

Overnattede 2 nætter i marts 2024
Svar fra Adam Herrod General Manager den 15. apr. 2024
Thank you Zaythoven for leaving us a 5-star review.

10/10 Fremragende

Tanner

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Was a really cool hotel, with excellent, kind staff.
Overnattede 2 nætter i marts 2024
Svar fra Adam Herrod General Manager den 25. mar. 2024
Thank you Tanner for leaving us a 5-star review. We hope to see you again soon!